tag:blogger.com,1999:blog-3249879198717885418.post3748737442806067860..comments2024-03-25T02:38:01.296-04:00Comments on iHateBadService.ca - Do you hate bad service ? We do.: The worst Telus story EVERiHateBadService.cahttp://www.blogger.com/profile/17612018307449238176noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-3249879198717885418.post-18626991640472667222009-04-06T09:42:00.000-04:002009-04-06T09:42:00.000-04:00Maybe they should spend spend money on proper Tech...Maybe they should spend spend money on proper Tech support, rather than stupid lame-ass commercials.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3249879198717885418.post-40279511255538637362008-09-04T16:28:00.000-04:002008-09-04T16:28:00.000-04:00No, it's real enough. I used to work for one of T...No, it's real enough. I used to work for one of Telus' American partners, and I know how the system doesn't work.<BR/><BR/>No large corporation puts much time, energy, or money into a "customer service" department for two very good (to them) reasons -- (1) "customer service" is a financial <I>liability</I>. It does not generate any revenue for the company, and it costs money to administer; and, (2) remember all those "efficiency expert" jokes? They weren't jokes. Today's business model is calculated to accept a certain amount of consumer turnover, and if a company is too good at pleasing its customers, the turnover will not occur. The financial efficiency of a company actually <I>goes down</I> statistically if the company is too good at pleasing its customer base. They cannot measure what's good if they have no bad with which to compare it.<BR/><BR/>I'm with Shaw. So far, so good.Chimerahttps://www.blogger.com/profile/15329465566330158171noreply@blogger.comtag:blogger.com,1999:blog-3249879198717885418.post-18601372120027642972008-08-27T11:48:00.000-04:002008-08-27T11:48:00.000-04:00Holy crap... that's unreal.Holy crap... that's unreal.Anonymousnoreply@blogger.com