iHateBadService.ca - Do you hate bad service ? We do.

SOFT MOC = SHADY BUSINESS PRACTICES

2012-01-26T20:15:00.000-05:00

Location: Ontario, Ottawa
Industry: Retail
Annoyed By: Head Office

I am writing because I recently experienced the powerlessness of being a consumer. I recently went to Soft Moc and bought their weather protectant spray. On the bottle it states it is good for all fabrics. Just to be sure, I asked the clerk who agreed it can be used on every kind of shoe. On the bottle, it says to test spray on an inconspicuous area. I followed the directions, waited a couple of hours (the recommended time on the bottle) and checked the shoes. No stains. So I sprayed my $110 shoes and now they are ruined! They were black shoes and now they have white spots everywhere - on the fabric, as well as the rubber soles. When I returned to the Billings Bridge location, I brought along my ruined shoes and explained to him I wanted $110 so I could replace my shoes. The clerk seemed annoyed with my problem, just shrugged and said there was nothing he could do about it. Because I bought the shoes at a different store, there was no remedy for my problem, or so they said.

When I called head office, the woman on the other end was extremely rude. She stated this was store policy and I was just going to have to "deal with it." I asked to speak to someone in management and she said they were going to say the same thing to me. I insisted and finally got through to someone higher up. This woman said she would be sending me a cheque for $13.19 for the cost of the spray itself, in the mail, but there was nothing they could do about my ruined shoes because they weren't purchased at Soft Moc. After 3 days of calling management, they offered me a $25 gift card for my $110 shoes.

When you sell a product and it's defective, how is that the consumers fault? The company should be responsible for its failures, not the customer. I sent them pictures of my shoes, and I even offered to send them in the mail - at my expense - if they simply gave me my $110. They declined. You would think, at the very least, the company would want my ruined shoes so they could test them and see what is wrong with thier spray. Was it a bad batch of spray? Or does their spray simply ruin shoes from quality locations? Either way, this is unethical business practice, and I figured this is the only way I can hold them accountable.

In the end, I turned down their $25 gift card because I cannot shop there in good conscience. Now this company is continuing to sell it's spray without taking my ruined shoes and looking into the problem. How many more consumers will be duped into buying this product, only to find that it has ruined their footwear?

Customer Service needs improvement

2012-01-26T20:14:00.000-05:00

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

This company does not listen the Customer. Why do I have to hold for 15 minutes? Why can't the receptionist help? Why do they have a soft spoken, stutterer in a noisy room? -- WAKE up; customer service starts at the receptionist.

Consumer

2012-01-10T22:28:00.000-05:00

Location: Ontario, Toronto
Industry: Retail
Annoyed By: E Z Eye Care Ltd

My contact lense was torn and for emergency purpose I went to this store to get a pair of contacts. The owner asked what brand I was wearing. I told her the brand name but she didn't have them in stock. So she suggested me to purchase another brand. I agreed because I need them immediately otherwise I could not see. I have never purchased the brand she suggested and so I didnt know the retail price for it. She told me 3 pairs for 70 dollars. I google and found out that same brand only cost 30 dollars retail. I went back to her the next day and I told her they dont fit me right. She said come back next week and I will exchange 2 pairs of contacts of your brand. Next week I went to pick them up, she said she gave me 1.5 pair of contact lenses (not in a box, just indivudial lenses in a case) and said I only have 3 right now. Come back again and I will give you the other one. I looked at the case and it said "not for individual sale" and they are expired. I told her I am not going to take these. The owner said she will order them and she asked me to go back in 2 to 3 weeks.

As of today, I still havent got my lenses and I am writing this because I do not want anyone to fall into her trap. The owner is totally a dishonest business person.

E Z Eye Care Ltd @ 200 Wellington Street West, Toronto ON M5V3C7. Never go to this store. They are scam artist.

Business Banking

2012-01-08T17:00:00.000-05:00

Location: Ontario, Guelph
Industry: Finance
Annoyed By: Teller

I own a business in Guelph, Ontario and opened my account for my business a few months ago. I was told I had to PAY for some pre-printed deposit slips (on top of the regular monthly fees) so ok I did. My business is mobile so I sometimes will go straight to the bank to deposit cheques before going back to the office where my deposit slips are.
When I get to the bank without a deposit slip the tellers will look at me like I have just asked them to prepare my taxes for last 10 years. Apparently typing in a series of 8-10 numbers and getting a slip to run through a printer is an extreme amount of work for them. Every month I wonder what I pay my fees for. As far as I am concerned I am paying the wages these "overburdened" tellers are collecting and if I do not have a deposit slip on me they should gladly print one up. If I ran my business with this OBVIOUS "I am doing you a favour" attitude I would have no business left in sight of a week.
Lighten up tellers and be happy you have a job. Provide me the service I am paying for and we will both be much better off

Walmart = defective

2012-01-08T15:23:00.000-05:00

Location: Ontario, Brampton
Industry: Retail
Annoyed By: Walmart

Never buy B.U.M. Equipment shoes or Dr. Scholl's shoes at Walmart, Walmart has let the Chinese factories slip on their quality control. The B.U.M. shoes were defective right out of the box, lack of material in the heel area of one shoe, the Dr. Scholl's loafers failed only a month in to light use, the bottom of the soul split almost completely in half, meaning the chemical compound of the rubber used for them was purposely 'lightened' of certain chemicals or was messed up by an incompetent worker. Either way, I hold Walmart responsible, all they do is get cheap garbage in their stores to keep the prices down. If you want quality or something that will last, don't buy it at Walmart. Target is coming, let's hope they are better. I now buy most of my clothes and shoes at Mark's, they come mostly from China too but at least Mark's forces quality from their suppliers.

Standing up to bad service

2012-01-07T20:31:00.000-05:00

Location: Quebec, montreal
Industry: Finance
Annoyed By: Banker

I've belong to this bank for years and so I brought my friend with me so she could open up her account there. We had just moved into our new apartment earlier that day. We went into this mans office (the door stayed open)

Banker: ok so whats your address?

Me: 56 Tucker apt #3, Montreal, Qc

Banker: ok whats your postal code?

Me: Oh I'm sorry I we don't know it yet, we just moved.

Banker: (condescending) So you don't know your postal code?

Me: (still politely) No, we just moved, is it necessary?. Can you look it up?

Banker: (condescending) Soooo, you don't know where you live?

Me: (getting stern) We know where we live, we just don't know the postal code!

Banker: (condescending) You don't know you postal code?

Me: (at this point I stud up from the chair and was yelling) What are you stupid! How many times do I have to tell you we don't know our postal code WE JUST MOVED! (As I slammed my fist on his desk and was yelling in his face)

Banker: Get out of my office!!

Me: NO! I'll get out when I'm damn well ready to! (I sat back down and very very slowly put my papers back in my purse wile staring at him)

Banker:....

So the next day my mom who also goes to that same bank comes up to me and asked me what happened at the bank. I said "nothing". My mother then went on to say "well I donno what you did but when I went to the bank today all the tellers ran up to me and said " I love your daughter!" " LOL turns out the banker I dealt with was an ass to everyone there but no one has had the balls to say anything.

(Don't take crap from people! Stand up when somethings not right)

5 hours delay and not an excuse

2011-12-30T14:04:00.000-05:00

Location: Other, Bangkok, Thailand
Industry: Transportation
Annoyed By: Bangkok Airways

I booked 3 flights on Bangkok Airways. They rescheduled the flights (between 2 and 4 hours later) without any notice. Whan I arrived in the airport, they enven didn't apologize. In addition, all 3 flights were delayed (betewwen 45 minutes and 5 hours). All screens were still displaying the original scheduled, no information was given, passenegrs were left alone.

Avoid this drugstore...at all costs

2011-12-01T23:11:00.000-05:00

Location: Ontario, Toronto
Industry: Health
Annoyed By: Remedy RX (Bayview/Eglinton)

This was probably the worst pharmacy experience I've ever had in my life. I went to get a prescription for my 15 month old daughter and they gave it to me, great. I get home but she won't eat it because it's banana flavor (okay, but smells disgusting and looks horrible), fine. So I call them and ask if there's an alternative, they said, yes, but had assumed she would like banana, so why didn't they give me a choice in the beginning. Alright, so I ask them if they can exchange this for me, they said no, there are no exchanges. That's weird, why can't I exchange this. Okay, can I just pay to get it again in the right flavor, sure, but this time I won't be able to use my drug card. Why is that? So yes, proceed with caution if you have to go to this place.

Fed Up

2011-11-23T11:45:00.000-05:00

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

I have a customer standing in front of me. Why does it take 20 minutes to get help?
Customer Service starts at the front door. I agree it should not take six rings to answer a phone. This company does not care about their Customer if they do not know what answers their phone. I'm sorry, but their receptionist is stupid.

WildWing in Toronto

2011-11-15T14:15:00.000-05:00

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: Waitress and manager

After waiting forty five minutes for 20 wings, I figured I wouldn't make an issue so I kept quiet and figured the worst continued on with my night. After a few hours of more wings ( had to wait 20 minutes for a drink ) I decided to head home. After paying for my bill, I saw that they had schooners ( beer mugs ) for sale. I had gave a pretty big tip so I figured I wouldnt tip when I was paying for my mug. After paying for the mug the waitress pulled the " you forgot to pay " trick and tried getting me kicked out... I ended up paying over $45 and change for a 15 dollar mug after tipping the waitress $30 on a $65 tab minutes before this happened!
This was at Wild Wing on st.Clair avenue west, between Jane street and runnymede in Toronto.

McDonald's franchisee can be terrible...

2011-11-10T21:05:00.000-05:00

Location: British Columbia, Richmond Centre
Industry: Restaurant
Annoyed By: McDonald's

It wasn't until the past few months that I noticed that some McDonald's do not offer refills and have different service standards.
I placed a call to HQ about this issue and they advised me that certain franchisee McD locations are allowed to do as they please.
Here's the story: I ordered a combo meal at a Mcdonald's mall location, my medium beverage was filled full of ice and pop. At that time, i didnt really care less about my cup being full of ice as I was always accustomed to the free refills. Apparently, this location does not offer free refills. I was quite suprised and disappointed by this fact as I was not informed during my purchase and nowhere on the menu stated this fact. Had I known, I would of requested to have not as much ice and more pop.
Now, I am not a cheapie that mooches off free refills but I feel that, as a consumer, I have the right to know about these things. I don't feel it necssary to always ask about whether they charge more for this or do not offer that anymore when other McD locations do. It's McDonalds! We all grew up on it and expect the same consistency in all Mcd venues.
I do also understand that some venues may have a slight increase in their food prices due to demographic regions (airport locations etc) and that the current economy is slow -- But, does NOT offering free refills or charging for extra bbq sauce really make that much of a difference to risk losing a devoted customer permanently? Why don't they just charge you extra for ketchup if that is the case to make a few extra bucks?
Needless to say, I will never goto that McD located in the mall again. If you see that the pop vending machine is behind the counter, it means that they wont offer any refills and may also charge extra for other condiments. Keep that in mind for all you frequent McD goers~

Wish I could Ditch the DISHWASHER!

2011-10-27T14:33:00.001-04:00

Location: Ontario, Pickering
Industry: Retail
Annoyed By: Sears Canada

I bought a Kenmore Dishwasher in May 2011 and by July it wasn't working! That's reliability isn't it?
I finally called Sears on August 21 and today October 27th it still isn't working! Seriously? It takes them 2 months to fix it? The next available appt is Nov. 3rd! I have had to rebook an appt for them to come in at least once per week since I started called and they keep cancelling! When the guy finally showed up he said he'd be back... and when he did he brought the wrong parts. 3 weeks later he finally showed up again (after being postponed 6 times) and he "fixed it".

Not 2 cycles later the dishwasher wasn't working AGAIN! Same problem as always. I called Sears to ask for a replacement and "that is not their policy". I must have waited on hold with Sears 10 times at 1/2 an hour holding time each. All their c/s have attitude, are rude, tell me they have a policy that they have to stand by. And really don't care that we spent $600 on a dishwasher that doesn't work.

They refuse to exchange it for me and tell me I must wait for it to be fixed. And that they will continue to fix it until the tech says it isn't fixable. Which means they can "fix it" have it break and "fix it" again until my warranty is up!

I sent 2 emails and 2 letters (hand written) to head office and NO ONE is getting back to me. It is honestly a headache and Sears does not care that we are so frustrated. When I told them I would never come back the agent said "well nothing we can do about it"?!! Really? Shouldn't they want me to come back?

Worst mistake I ever did was trust in Sears. I always thought they were a good company that cared about their customers. Turns out they are not phased that I've been waiting 2 months to fix a dishwasher less than 6 months old. NICE!

A Very Crappy Place in Tulsa, Oklahoma

2011-10-25T19:20:00.000-04:00

Location: Alberta, Tulsa
Industry: Restaurant
Annoyed By: Crawpappy's

On a recent outing to this establishment, this reviewer, a 12 year regular at this establishment, was seated at the bar, and was forced to wait for 45 minutes for any contact from the staff on duty. He could not get another drink or even tab out and leave. The staff was playfully engaged in social and drinking activities on the opposite side of the room (to the exclusion of all customers in attendance). Finally, a nice bar-back noticed the situation with the customers, took the initiative, and served another round to those who were waiting. This was not the first time this had happened here, but this time it was the last straw. Please read on ...
After finally getting her attention, this reviewer attempted to lodge an honest complaint about this unfortunate situation to one of the senior staff members (most seniority). His proper customer complaint was met with contempt and agitation from this "service industry professional". He was berated by her for complaining and cursed at for what is a normal customer expectation - decent and timely service. A few kind words (i.e., Customer Service 101) would have resolved the situation immediately and without any further repercussions or ramifications. I certainly cannot recommend this crappy establishment to anyone under any circumstances.

Selling Empty Games

2011-10-15T10:02:00.000-04:00

Location: Ontario, Scarborough
Industry: Retail
Annoyed By: EbGames

I went to purchase Killzone 3 Collector's Edition because it was on sale. I went to pick it up. Opened the box. No Game, no artbook, no voucher. I went next day and the told the sales guy about the incident. They said they would exchange it. I recieved no apology or any explanation of why they gave me a box with no product. I told him: I wanted my money back. He calls the manager on the phone because he can that I am clearly irate. The manager tells him to tell me exchange only. I completely refuse and I demand to speak to cowardly manager who is ordering his subordinate. The manager refuses to speak to me. I was livid at this point. I demanded a refund, after about 15 min of arguing finally got my money back.

To put things in context I've spent about $2,000 this year on gaming. I will never set foot in that trash pile they call business.

Ebgames treats customers like absolute shit. Stay far far away from there business. Go to Futureshop, Best Buy or Amazon.

Freshco grocery store

2011-10-04T10:12:00.000-04:00

Location: Ontario, Waterloo
Industry: Retail
Annoyed By: cashier

After paying my bill I always say "thank you".
Most cashiers do not acknowledge anything. Where are their manners?
Wish they should be taught to say." Thank you for shopping at Freshco".

HEWLETT PACKARD CANADA SHAME ON YOU

2011-10-04T10:11:00.000-04:00

Location: Alberta, Mississauga
Industry: Other
Annoyed By: Hewlett Packard Case Managers

Here are a few points taken from HP's Standards of Business Conduct: Building trust together.
I've rated each one as follows:

1)Passion for customers - FAILED
2)Uncompromising integrity - FAILED
3)Customer loyalty – FAILED

Now let me tell you WHY:

The following is an e-mail I sent to HP Canada CEO and submitted to HP Canada customer service online:

I purchased a new desk jet printer from HP in Feb. this year to replace a HP printer/scanner that stopped working. Neither I nor the HP technicians were able to install the new printer.

The technician suggested I purchase another desk jet printer. I had the same problem with the 2nd printer - would not install either.

I checked with a technician in Ottawa and he assured me that there was nothing wrong with my operating system.

I decided to keep the printers until someone could figure out how to install one of your new printers. (I have an HP laser printer that is my main printer).

My hard drive (3RD defective HP hard drive) crashed. This past week I was able to replace it and install one of the HP printers I had on hand and planned to return the one your technicians advised me was not the best one and now one of your printers is installed and is working perfectly.

NOW FOR UNBELIEVABLE PART I:
Yesterday when my installer was speaking with your technician about installing one of the printers, your technician said that the printers would not install on my old system because I had Windows XP MEDIA EDITION. WHY didn't they tell me that in February? OBVIOUSLY if I had been told that the printers would not work with my existing system I would have returned both immediately.

NOW FOR UNBELIEVABLE PART II:
I have been advised that I am unable to return the 2nd printer, even though it has not been used, because you have a 21 day return policy. At no time did any of your technicians tell me about any return policy and my receipt does not mention any return policy. OBVIOUSLY if I had been told about your return policy or saw this information on my invoice I would have returned both printers immediately.
This printer cost me close to $100.00 and I would very much appreciate receiving a refund.
I do understand that some companies and businesses have return policies, but their customers are advised about their return policy conditions and the conditions are always indicated on their merchandise invoice.
I have installed one of the printers, am satisfied with it and plan to keep it. I just want to return the 2nd one (has not been used).

For many, many years I have been a VERY faithful and satisfied Hewlett Packard customer – UP UNTIL NOW.

I would really appreciate your help and am looking forward to a positive resolution.

SO...WHAT WAS THE RESPONSE FROM HP TO MY E-MAIL?
1) I received a call from the original Case Manager who said Corporate Headquarters sent my e-mail to him and he refused to allow me to return a brand new printer, even though I am keeping the other one.

2) They had the gall to send me an e-mail asking me to participate in a survey!!!

TTC Customer Surveys - Tell them what you think !

2011-10-03T21:41:00.001-04:00

TTC wants to hear from you !

TTC has launched a customer survey in order to better understand and improve the quality of our services.

Fill out the Customer Service Survey now!

receive order and it is WRONG

2011-09-05T22:59:00.000-04:00

Location: Alberta, little falls
Industry: Retail
Annoyed By: proud shopper .com

my son wanted to order a belt buckle with some rebel saying they took our money when we ordered, it took a month and a half and 4 emails to the company before we get the buckle. The buckle came in yesterday WRONG BUCKLE very unhappy with this company :(

Rouge Valley - Centenary Hospital

2011-09-01T12:37:00.001-04:00

Location: Ontario, Scarborough
Industry: Health
Annoyed By: 416-284-3118

I have been calling in trying to book an appointment to see a doctor.
First of all no one ans the phone.

There is an extremely long winded and very confusing message directing you to one of 2 extensions.

I tried both extensions.... Both directed me to lease a message & someone would call back before the end of day. WELL !!!

I have left 3 messages on 3 consecutive days & have NOT received any call back.

Fake flower delivery or really unorganized customer service

2011-08-29T11:20:00.000-04:00

Location: British Columbia, London
Industry: Other
Annoyed By: http://www.arenaflowers.com/

Tha story is happening with my case now. Two orders had been placed (the website offered quite nice pictures of flowers to be delivered). The first one had to be delivered 4 days ago for as special date. From the Arenaflovers there is no answer, neither by skype, nor by e-mail or phone. The other order is placed for 27 september. Could anybody suggest the way to get it back (payment was done through visa) of make them to deliver the order at least. And still there is small hope to hear something from the company...
(province is misspecified as I don't really got what province they are placed at)

Staples @ Portage place Winnipeg manitoba

2011-08-27T10:38:00.000-04:00

Location: Manitoba, WInnipeg
Industry: Retail
Annoyed By: Employee's

This is my second time in 2 years with this company that really gets to me. Let me jump right into it, giving the back story first.

2009: Went to staples as i wanted to by the Acer netbook (which was sold at $50 more then the listed web site price), long story short, when i brought it home, i noticed the damn thing was slow, hardly charged, and had a buring oil smell when i started it. I know that when a computer smells like that, shut it down, you will do major damage other wise. It was advertised as having 1gig ram, 160 hdd. What did i get as a unit? 256mb 2gig hdd. When i went to return it, i was treated like i swapped parts out. purchased to home, plugging into the wall, and turning on total time? 20min. How could i swap parts? More so, it NEVER went online yet i was accused of putting a web cloud virus on it <???>

2011: Now something that really burs me bad. Went to this staples location for the second time in my life. Wanted a ereader and cell phone. Not that hard right? The only cell phone they had was a Telus LG Bliss. It was being sold as prepaid only. The rep talked down to me like i was a idiot (I worked cell phone Tech level, i think i know what a cell phone is and what the power button is just saying). When i asked if the prepaid plan had free incoming calls, the "expert" (more like bright spark) went to this computer and had to search for plans he supposedly looked up, then "forgot" to do a search on Canada. When i asked about information on the kobo ereader that took another 10min of searching. When i said enough is enough and wanted to walk out, he "magically" found the information. When i told him i wanted to purchase said ereader and cell phone, he had to of course go to the back to get the products. after 6 minutes of waiting i decided to walk. Out came Mr. Tech with ereader in hand, as he approached the cash he dropped it, then all i got was a "opps" and "that is what you get for being this cheap thing" umm what?! turns out the spud decided that while he was back there he needed a washroom break, then a bite to eat.
Once i paid for everything i went to the food court and opened the phone, while i looked at my new (HA HA) ereader. Turns out i paid full price for a product someone returned and the one i had was for a upcoming sale. Tried to activate the telus phone but no prepaid service here. Then the store wondered why i went back with all packaging and returned the reader, cell phone, and UNUSED time card, i wanted a FULL refund....my reason: Loosing faith in the purchases as their "tech" knew nothing. The funny part is the so called Guru that served me? As i was returning the items, he smirked walking into the store front with more food in hand making a comment like the phone and reader i got was far to advanced for me to operate.....
AVOID THIS STORE LIKE THE PLAGUE!

A Thief Owns Proud Shopper

2011-08-26T13:52:00.000-04:00

Location: Other, Falkville, Alabama
Industry: Other
Annoyed By: Ron at Proud Shopper

On 03-14-2011, I ordered 3 items from Proud Shopper. About 1 1/2 months later I received 2 of the items but not a belt buckle which was one of the items. Rone would never inform me when my buckle was coming. It was always me doing the contacting. Finally he told me that the company that makes the buckles went out of business, which was probably a lie. I then asked fro a $19 refund, which is the cost of the buckle. Again and again I emailed him about the refund, but I received no response. Finally in July I filed a complaint with the Better Business Bureau. He also refused to respond to them. Later I saw that there have been 22 complaints lodged against him with the BBB. Most, like mine, merchandise was never shipped. Ron has every intention to cheat people, it doesn't just happen. Do NOT buy from this crook. If you don't believe me, contact the BBB in Alabama.

The truth about Bell Mobility

2011-08-26T09:47:00.000-04:00

Location: Ontario, Toronto
Industry: Telecom
Annoyed By: Bell Mobility

This is from perspective of a Bell Employee. I want to show how things are on our end so people can understand and not assume that we have more authority and abilities than we really do. At the same time that blame goes to the company and quite a bit of agents for their lack of patience and interest in the job , customers are also to be blamed for their lack of knowledge and research of their purchases and devices.
Bell Mobility deceive both its employees and customers as well. The employees are not well trained, pressured into denying a union, under paid for the duties they do, and do not get advancement opportunities unless they know someone at top.

Learn more about this trashtacular (made up the word :) ) and its ways by going to this website http://thetruthaboutbellmobility.blogspot.com/ it includes how things work at this company and even a special contact number to reach its customer service even faster without all the hassle.

Next time you fly, please fly WestJet.

2011-08-25T18:49:00.002-04:00

Via David Hardman's Facebook

The A Cappella Fellas were supposed to perform in Quebec City today at the AVON convention. We had flights booked well in advance and were scheduled to fly to Toronto at 12:05 am with Air Canada.

Air Canada overbooked the flight by 36 seats and the departure time was delayed by 90 minutes. We managed to get all six of us on the 1:35 am flight, and wound up sitting on a full plane for over an hour only to be told the flight staff were not allowed to work any more hours that day and there were no available staff on standby. Four Calgary Police Officers escorted us all off the plane and, like cattle, we were all herded into the walkway where we waited for another 20 minutes.

AIR CANADA's SOLUTION: Provide us all with a 1-800 number which will lead us to an automated system so we can re-book our flights. The next available flight was at 10:00 am, which meant we would miss the AVON convention by the time we arrived in Quebec City. Furthermore, having checked, the 10:00 am flight was also cancelled.

THE DAMAGE: The Fellas did not get to perform in Quebec City, which would have been an amazing experience. AVON will have no entertainment at their convention this evening. The Fellas will not get paid for a show we didn't do. I booked time off work which I will not be compensated for. One gentleman we met last night will miss his own daughter's wedding. Another man who was flying home to be with his father (who is on life support) will now be even further delayed.

Why support a company that purposely overbooks flights and treats their customers as though profits are more important than customer satisfaction? We immediately called WestJet to see if they could provide a solution. Instantly, we spoke with a Super Sales Agent (no automated nonsense). Within minutes they had searched numerous flights to see if they could get us to Quebec City on time. Unfortunately, their flights were fully booked and they would not be able to accommodate us; however, we were pleased with the service and effort they put in to assist us.

Please don't subject yourself to the deplorable service Air Canada provided us last night. Do yourself a favour and always fly WestJet. Also, please feel free to share this story with your friends and loved ones. Thank you.

David Hardman

http://www.theacappellafellas.com/

Air Canada has the worst customer service I've ever seen!

2011-08-24T13:03:00.004-04:00

Location: Ontario, Mississauga
Industry: Tourism
Annoyed By: All customer service representitives

Long story short: Our flight was delay for 9 hours to NYC and we were stuck on the plane for 9 hours until AC finally told us our flight is CANCELED! We were starving and we were not allow to buy food but I see the flight attendant serving drinks and snacks to the executive class customers. I know executive class customer paid a lot more for the flight, so we weren't expecting the snacks to be free, but we can't even purchase food or drinks! After our flight was canceled, they did not provide any instructions for our rescheduled flight, they made us wait for another hour to get our luggage because they forgot to unload the luggage from the plane and when we finally found the Air Canada customer service counter, we had to line up for another 2 hours to find out our flight was rescheduled to the next day at 8 am. By that time it was already pass 12 am, so we have to be back to the airport at 6 am. On our returned flight from NYC, our flight was delay again for 5 hours and like last time AC did not provide any customer service or updates. When I e-mail AC to complaint, this is the e-mail I got:

Dear Ms. Liu,

Thank you for your follow up.

Again to clarify, when we are told to cancel flights by Air Traffic Controllers, we often have no say in the matter and have to do what we are told by these government agencies.

The Executive Class cabin is much smaller than the Economy cabin, which makes a quick clean up much easier and these guests pay a huge premium for additional service. If you are interested in the "extras", you are welcome to purchase a seat in this cabin on future flights. We make no apologies for providing extra service to these high profile customers.

Also, we do not offer compensation for weather problems, simply good will on occasion, therefore we are unable to provide the compensation you are seeking.

Sincerely,
Jeremy

What kind of customer service is that? He made it sound like I deserve their bad customer service because I wasn't paying for their executive class service. This is why Air Canada has such a bad rep because they these type of people working for them! You should never be allow to reply to an e-mail like this if you work in the customer service department!

assholes at mcdonalds

2011-08-23T20:28:00.000-04:00

Location: Ontario, port elgin
Industry: Restaurant
Annoyed By: employee

I eat Mcdoalds just about every day cause my kids love it, and i usally enjoy there breakfast. Today i went in cause i needed to use the rest room and they told me i wasnt a customer i had to buy something. What a joke they just lost business

GTA Heating & Air (Brampton & Richmond Hill)

2011-08-23T17:00:00.000-04:00

Location: Ontario, Brampton, Richmond Hill
Industry: Utilities
Annoyed By: Poor service

The people who run this company will readily sell you furnace and a/c but have no interest in answering service calls. In fact they go as far as being rude and hang up if you call them to send a service tech.
My experience with this company is very unsatisfactory and I would not recommend to anybody. Please do not fall in a trap with their sweet talking sales guy, once you pay they will forget you.

Frustrated Customers from the HP TouchPad Hunt

2011-08-21T18:55:00.000-04:00

With the sudden price drop of the HP TouchPad, customers are flocking to TouchPad hunt over the past weekend.

The now-discontinued tablet’s prices were slashed to $99 for the Wi-Fi only 16GB model and $149 for the 32GB flavor. Apparently, the fire sale caused many stores to be out of stock – making it nearly impossible for deal hunters to snatch a discounted WebOS tablet up.

For example, Staples Canada has received vast amount of complaints regarding the frustration over the purchase (e.g. Sold out before store is open or confirmed order got cancelled etc.). Staples Canada claims that they will investigate into it and advises customers to send their complaints to facebook@staples.ca:

"We had an incredible response to the Touchpad offer which is amazing since we only mentioned it on Facebook and Twitter. Sorry to all who were unable to get one Unfortunately, it was a while supplies last offer. For specific situations mentioned in our Touchpad thread, please do send us an email with details including store, time you came by, so we can investigate on Monday. facebook@staples.ca"

Let us hear your story !

GREATER GARDENS , CALGARY ,AB - - - AFTER THE HONEYMOON

2011-08-18T17:33:00.001-04:00

Location: Alberta, Calgary
Industry: Other
Annoyed By: Greater Gardens, Calgary, AB.

If its not too late for you - cut your loses & run. These people lie like crazy. They promise you all kinds of things BUT after they get your money they treat you like crap. They don't return your calls. They say someone will show up to fix the problems but it never happens. They have a million excuses as to why they haven't been able to get back to you for over a YEAR or TWO. Be very aware that the 2 people that own Greater Gardens only took it over less than 10 yrs ago but they still use the award winning crap since 1985 on their website from the previous owner. The workmanship is at most poor. They know nothing about concrete or the process But they will tell you differant. You'll know how good they are - unfortunatly its after it's too late. Their landscape skills are very poor. They promise to replace all the dead plants later But more than ayear goes by & they still have excuses why they can't get to you. The plants die because they don't know how to plant them properly. They say they will put on 3 inches of mulch - so you pay for that. The first heavy rain the mulch is at the bottom of the hill - firstly because the edging that cost you a fortune was installed too low to hold anything - & secondly because there wasn't even a 1/4 inch of mulch put on. The mulch they put on wasn't the nice fine stuff they promised & I paid for. The crap they put on my yard is like kindling pieces.So much was promised to us in the begining & we just kept paying & paying & paying .

Now we want the repairs done they promised. The irragation was never hooked up right nor worked properly- still waiting 2 yrs. Dead plants & shrubs to be replaced -still waiting 2yrs. Concrete installed
is cracking & chipping - uneven steps - still waiting.

They promise you care guides for all the plants & shrubs you paid for, that they improperly installed- but you'll never see them. Its all "FLUFF & BS" just to get your money. Then they treat you like crap - they ignore your calls or they say I'll get back to you & never do or someone will be out this week & no one ever shows. The only people that do show up are tradesmen from other companies that are there to fix their mess or do their repairs because of the shawdy workmanship of Greater Gardens in the first place. Their attitude now is rude - they don't have time for you anymore - you're not important anymore - you're bothering them - you're annoying - we promised you the world & took your money- we gave you poor service & did a crapy job - what more can we do to make you go away. BE AWARE that this company is now claiming to do Kitchen Renos.! ! !

With no experience in the Industry - I would never recommend this Company for inside or out side of the house. Always do the research - we didn't and we have paid dearly for it. Don't employ Greater Gardens in Calgary AB. -totally frustrated by such rude and unprofessional service -

Bad company / people skills

2011-08-17T17:43:00.000-04:00

Location: British Columbia, North Vancouver
Industry: Real Estate
Annoyed By: Westech appraIseral

I had rented a place in chilliwack b.c and before I had moved in I steamed cleaned all the carpets cleaned all the floors painted every wall and was taken note of. The place was a mess when we viewed it ( dog poo in some rooms, bathrooms where disgusting pee on floor by toilets, floors where sticky with juice or pop smelled more like beer etc... )
And the agreement was I would help clean up the place and in return a deal was given on the first months rent. We ended up saving a dog from a bad home and no longer could we live there ( no dogs aloud ) so after unpacking and cleaning the place we packed up and moved to a place where dogs where aloud. This is when the problems began , we tried getting in touch with the owner of the unit as well as the property manager for over a month and we had nothing but rude people on his behalf telling us they will get him to call us, or they will call us back but we never received any calls back! So a month goes by and we decide we have to call him every day ten times a day just to let these people know we are serious . So after trying and trying many times to get any information on this company he owns and after being hung up on about 3 times from professional ( or so called ) people I call back once more and I get a guy who is somewhat help full but still very very rude and very bad costumer serves . Point of this story, if this is how this company treats an individual who has rented a unit off the OWNER of the company can u imagine how they will treat you if you are doing a deal with them or if you are requesting a serves from them? Moral of the story FIND ANOTHER
APPRAISAL COMPANY you will NOT be treated fairly I can guarantee that!

Never purchase a product from Sears

2011-08-16T23:56:00.000-04:00

Location: Ontario, Oakville
Industry: Retail
Annoyed By: Customer Service

We purchased a top of the line dishwasher from Sears and the control panel broke, we have had no satisfaction in getting it fixed and will never again deal with Sears for any product.

Roku - I have a paperweight

2011-08-12T10:18:00.001-04:00

Location: Alberta, Calgary
Industry: Technology
Annoyed By: Roku

ME: When I purchased the Roku there was no notice of the netflicks, Amazon and many others would not work in Canada.

Dawn: Hello! Thank you for contacting Roku Online Support! I'd be glad to assist you with your concern today.

Dawn: The box works in Canada but to limited online channels, say for example, Netflix will only work in the U.S.

ME: When I purchased the Roku there was NO NOTE/DISCLAIMER of the netflicks, Amazon and many others would not work in Canada. Now I have a paper weight.

ME: What is the point of using the ROKU if not for Netflicks etc?

Dawn: Basically, the Roku player will only work in the US, but you can try other channels available on the Roku player.

ME: Why was I not informed of this when I purchased the ROKU online? From Amazon.

Dawn: I do apologize for the inconvenience.

Dawn: Only US Netflix account will work on the Roku player.

ME: On the ROKU website is states "At this time we only sell and ship to U.S. addresses, including A.P.O./F.P.O. addresses." it is not true with your vendors then? Should I be having this conversation with Amazon? Shouldn't ROKU be having this conversation with Amazon? I can't imagine the negative impact this will cause on social media sites.

Dawn: I do apologize, but the Roku player can be used in other countries but to limited channels only.

ME: This is your help? As you wish.

Parkers Chrysler in Penticton

2011-08-12T10:16:00.001-04:00

Location: British Columbia, Penticton
Industry: Automotive
Annoyed By: COLIN PARKER

We met with the sales manager Brant Roshinsky and Ron from finance to further discuss the trading our dodge challenger SRT( purchased at Kelowna dodge less than one year ago. Upon agreeing on the trade in value of our car and the price of a new one we agreed to go ahead with financing. I am unsure of the date this transaction took place. We chose Parkers Chrysler because they could get a black RT while the dealership in Penticton could not.

When asked on the spot how much I made per year I told Ron 50-60 K. We left and he contacted the bank we had currently had a loan with and when they turned us down he proceeded to contact other banks. Upon the banks receiving my financial information,T4s and paystubs it was understood by everyone that I made 52k not 60k. The financing was then supposed to be processed with that information.

While we were figuring out the financing we spoke to Ron on a regular basis and even visited the car that was shipped in from Saskatchewan. We had not been approved yet and Ron was trying to vigorously get us approved through any way possible. On a nightly phone call to Ron he asked for a deposit of 1000 from my credit card to hold the car because this was taking longer than we all anticipated. He assured me if I was not financed we would of course be able to get our deposit back.No issue.

When I heard back from Sherry Burnett of Penticton Prospera Credit Union they did not feel comfortable financing my loan. We called Ron who was furious because apparently they said it would be no problem. He was upset because they brought the car in from Saskatchewan and now there was no deal. I told Ron sorry, asked him if we could get our deposit back and he said sure i will do that for you.

One week later while in Alberta visiting my parents and Grandmother Ron left a voice mail on my phone and said Scotia will finance you and Parkers Chrysler will front the 3200 needed for the deposit on the loan. My grandmother had gallstones and would be getting them removed and then her Gallbladder removed so we were in Coleman hospital alot with her. On the second day of being at the hospital my dad had a heartattack on the way to visit her. He was in ICU at the time and I did not want to deal with anything else. On Thursday ,Chris (my common law fiancé called Ron-he was at work in Fort Mac at the time-and said it was a bad time for us,explaining the situation and that we will just leave it and not go through with the financing of Scotia. He said we would be needing our deposit back and Ron said that would not be possible because we had to pay for the shipping of the car. Chris then spoke to the sales manager Brant Roshinsky (still over the phone) who basically called Chris a liar that we were trying to get out of the deal the entire time. Chris relayed this information to me. I called Ron back and he just said I needed to speak to the manager and hung up on me. I called Chrysler and they gave me the name of the owner. I called him and he said no way were we getting our deposit back but we could pick up our car anytime because we were approved. I asked him how that was possible because Scotia never had my financial information. I only gave it to Sherry Brunett from Prospera. He then yelled at me and said come pick up your car. Scotia approved you. He was not giving us our deposit back. I was upset and said I would NEVER buy anything from him. He said fine and hung up on me. Friday I drove the 8 hours home from Coleman to deal with Parkers Chrysler while my Grandmother was still in the hospital and my dad was still in ICU at the same hospital. He was awaiting an angioplasty surgery in Calgary.

The next day(Saturday) we decided if they insisted on keeping our deposit we would then go pick up our car. I called Ron in finance and got transferred to Chris in finance. He told us that Ron did not work there anymore and would take a look at our file and call us back. Once he located the file,he relayed to us that he was told to get rid of it because we did not want the car. I told him the owner said we were approved and could pick up the car. He said we were not. They didn't even have any of our information(proof of income to send to Scotia to get us approved. I faxed Chris my T4 and paystubs that day. We negotiated via text message(because the receptionist would no longer transfer our calls to anyone) that we would be giving them an extra thousand dollars upon receipt of the car and negotiated to pay Parkers the 3200 dollar loan to get financed in post dated checks over one year. I did not get approved and needed my commonlaw fiancé on the loan to get approved I did not want to do that.

Tuesday ,we from our home in Kelowna to Penticton to speak to them in person. I was tired of getting hung up on and our calls were not getting transferred to anyone. We spoke to Brant the sales manager to see what he could do. He told us that if it made me feel better Ron from finance got fired because of this. He then went back and forth with Colin Parker (the owner )to try and get our deposit back. Brant told us that because they had to pay the $800 dollars to get it shipped there was no way Colin would budge on our deposit. He offered that if they sold the Challenger RT to anyone we would get our deposit back. Of course we refused that offer. We didn't pay for them to have it shipped to Penticton.
Colin Parker refused to meet with us at all even though he was there. Brant sent us to Chris in finance we just talked about how Ron dragged our credit score through the ditch because he did a very sloppy job at trying to get us financed. And that our FICO went from 707 to 612 because of this. Chris said he could have gotten us financing but there's nothing that could be done now. He told us he would keep trying with Colin to get our deposit back and that we should just let him handle it. We left.

That night I was reading on the motor vehicle sales authority website their information regarding deposits and realized that an over the phone transaction did not jive with how the MVSA insists deposit transactions are to be handled. There is absolutely nothing written,signed in regards to that deposit not even a receipt. Along with the directive 13 regarding deposits from the Motor Vehicle Sales Authority of British Columbia ,the information on the next page of this statement is what is on the website regarding deposits.

Understanding deposits
Be sure you understand the deposit, return and exchange policies of the dealership before you sign any documents. Remember, the term deposit can be used to describe quite different things. It is an industry best practice to be sure that the terms of any deposit are clear and in writing.
Depending on when it is taken in a transaction, a deposit may be a separate agreement for a variety of services. It could be an agreement for services to:

• Hold a vehicle for a period of time
• Locate a vehicle from another dealer
• Bring in a vehicle from the manufacturer, and/or
• Arrange financing for a vehicle

Be sure you know what your deposit is for.
If the deposit is part of an agreement to purchase a specific vehicle and all the terms and conditions are known, it may actually be a partial payment or down payment.
The terms and conditions of giving a deposit or partial payment must be clear and unambiguous. The terms and conditions must be provided to you. At a minimum, if a deposit is taken a motor dealer must:

• Clearly distinguish in writing a deposit from a partial payment or down payment. They are not the same.
• Clearly state in writing the purpose for which the deposit is taken
• Clearly state the amount of the deposit in writing
• Clearly state in writing when the deposit will or will not be refundable
• Clearly state in writing any other terms and conditions, such as whether a deposit will be apply towards the purchase price of a vehicle
• Provide you with a copy of the deposit agreement

If there is a written purchase agreement, the law requires motor dealers to detail the terms and conditions under which a deposit may and may not be refundable. Even when a deposit is stated to be non-refundable, there may be situations when a deposit will be refundable; such as when a dealership cannot deliver on its promise.

At 140 pm on Wednesday myself my fiancé and our three year old daughter went to Parkers Chrysler and wanted to meet with Colin. Instead of asking anyone to see him because we knew he would refuse my fiancé saw him in his office. He asked if he was Colin Parker and Colin said yes. We told him who we were and that we needed to speak with him in regards to the VSA and how Ron did not follow the terms in regards to the deposit. He told us to get out of his office and that we lied about our income.I told him that we didn't come for a confrontation that I brought my daughter and just wanted to go over the VSA information that I read. He became completely irate yelling "get off my property, get out get out"saying he was calling the cops. He was yelling so we were yelling telling him to do it. He would not . He just kept yelling get out.He was standing up and went at my fiancé putting both hands on his chest and pushing all his weight into him. I guess he was trying to push him out of the office. We didn't have our cellphones to call the police so I told him Im going to find a phone and call the cops. There were customers in the dealership and we were all infront of a glass window. Everyone saw and everyone heard. When I said I was going to get a phone and take him to small claims Colin told us we could have our deposit and not to come back. We went with Brant in financing to complete the transaction of the return of our 1000 dollar deposit back on our mastercard. Brant and Chris the finance guy shook my fiancés hand and relayed to him that they wont be working for a guy like that much longer and good for him for standing up to him. We left.

Although we received our deposit I am filing a complaint with the BBB and the VSA because I cannot believe the unprofessionalism of Colin Parker. He refused to take any ownership of any fault they might have been in. He did not stand by his employees ,take charge of the situation or try to difuse it. He hid in his office refusing to deal with us.

Is Tickmaster your master

2011-07-30T18:25:00.000-04:00

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Amanda and Ticketmaster

They want your money; you give them your money, and then they tell you the rules. Don't try to purchase tickets for your children online unless you are planning to pick them up for them as well, with the same credit card, and a picture i.d. that matches your face. That's what I was told to do, if I wanted my tickets.But the problem is that I have a disability and going to a concert site on the day of the concert was not what I had in mind. Amanda says I am using my distrophy as an excuse. I could release that requirement if I owned a fax machine. What is the good of that? In Canada, we don't have signatures on our driver's permit. Why would they need my signature; if that was a release, what comparison would they have that my signature was authentic. On the fax, they want to see the card face and a picture i.d. and I sign this "release". This sounds like big brother US, who doesn't trust anyone, again waiving his authority over us little Canadians. This online crap is getting carried away...I know, you like to play online and it's just cool to have a piece of 8.5 x 11 paper to show your friends how computer literate you are. Use your local boxoffice; employ local people; get treated like a real person...FORGET TICKETMASTER!!!

The Customer Service is Horrible

2011-07-30T15:16:00.001-04:00

Location: Ontario, Toronto
Industry: Retail
Annoyed By: Not Sure

I had an issue with the softmoc store located in the eaton center with the assistant manager over a return on June 6. he gave me a long distance number to call customer service and not the toll free line I later found out they had. I was hoping not to spend my sunday doing all this running around however I was treated so poorly over a return. My purse was stollen and I did not have the receipt so when I went into the store he said he could not process my return as I had no receipt. It was there softmoc brand I was exchanging so he knew I did not purchase this anywhere else. But he still would not do it. He did not offer to help me at all so I asked him for a customer service number and he gave me 1-905-665-8119 obviously long distance from toronto. I asked him if there was a toll free number and I was told no. So I went home and called the number I was given not even knowing if they were open. However they do offer some customer service on a Sunday, but still offer no real help. The lady I spoke to (unsure of name) was very nice and after she listened to me vent offered to call me back so I was not paying long distance charges longer than I needed to. She promptly called me back and listened to me. Then explained that she couldn't help me as she was just a rep and not a manager, but offered to take down all my information and to pass it along to her manager for monday. she asked me all kinds of questions as she explained her manager would need this to be able to find my purchase in the system. Very put off that I had to wait till monday. Why have customer service open on the weekends if they cannot help customers right there, what a waste of time. why could this nice rep not be able to assist me right there. When I first called in I was very angry as why should the customer have to do all the runing around and have to wait. but in the long run the lady I spoke to was very nice, calm and had me laughing by the time I was done. I will no longer shop of softmoc as this was just to much there policies are ok compaired to others however the service of the stores are horrible. I did end up getting an exchange as the lady took my phone number and was able to contact another store and they took the time to look it up and was able to find the purhase. So all in all I am happy but will never deal with them again and will not recommend them.

Solo Mobile Cell Phone Service is aggravating!!

2011-07-29T19:28:00.000-04:00

Location: Yukon Territory, Whitehorse, Yukon
Industry: Telecom
Annoyed By: Solo Mobile

I have been trying to cancel a cell phone account with Solo Mobile and I end up with a canned message or someone who does not speak English. I recommend you NEVER sign up with Solo Mobile

Wen Hair by Chaz Dean

2011-07-28T13:11:00.000-04:00

Location: Other, United States
Industry: Retail
Annoyed By: Customer Service

I ordered the products in Sept 2010. I did not like the products and cancelled the future shipments - I received one more shipment after the first and returned it. My credit card was billed EVERY month thereafter from Oct 2010 to May 2011. They did refund $158.63 of the $297.72 they over charged me. When I phoned, they said that they had refunded the returned shipment from 2010 - this did not show up on my credit card. They would not provide proof that they reimbursed my card, and further threatended to bill me for the full amount and send to collection if I obtained help from my credit card company to investigate.

DO NOT ORDER FROM THIS COMPANY!
GRC Chaz Dean - Wen Hair products

Funeral Flowers

2011-07-28T13:10:00.000-04:00

Location: Newfoundland and Labrador, Grandfalls
Industry: Other
Annoyed By: Sonny's Flowers

Hi Everybody. Just like to share a terrible experience I had with Sonny's Flowers in Grand Falls, Newfoundland. Recently my sister-in-law, who lives in Newfoundland, died from cancer. She had a long fight but in the end she couldn't fight anymore. I wanted so much to go to the funeral but recently I had surgery, a chochlear implant, and there was still a lot of pressure behind my ear so I couldn't fly. My Mother was ill so she couldn't go either. I ordered flowers, by internet, from Sonny's Flowers in Grand Falls, Newfoundland. After I ordered I phoned to make sure the order was complete and they had received it. He said yes. Everything was okay. They would be going out that afternoon and would be in the church. THREE WEEKS LATER I get a call from my brother who was so upset because he couldn't figure out why he hadn't even gotten a sympathy card from his Mother and his sister. The flowers never arrived. I still have no idea why. The only thing I can figure out is that my credit card has a protective clause that when I use it at a different place they sometimes refuse it thinking that it may have been stolen and someone is else is using it, but I don't know for sure. I was not over my limit. The point that gets me mad is that no one cared to call and let me know. Sonny's Flowers' number was on my phone one Friday after I returned from the hospital with my Mother. It was late that day and they were closed so I phoned on Saturday. I got a lady who had no idea what he was calling for and he wouldn't be in until Monday. So I left my name and number and told her to tell him to call me back. He never called me back to let me know what was going on. I could have given him another credit card, sent a money order, transferred funds, whatever he wanted. To just not send the flowers from their 82 year old Mother and their sister and not even tell them is just plain RUDE. It's not like it was thousands of dollars. It was just over $207.00. He has never had a bad exerience with me and I have bought flowers from them before. I will be seeing my lawyer next week and see if it would be worth my while to do anything about this. Well everyone. Thanks for letting me chew your ears off. I hope others don't make the same mistake of ordering from them. There are other flower shops in that area so think about who you want to do business with if you are ordering flowers for a special occasion

Non Polite and racism Depanneur,St-Germain & Ontario,MTL

2011-07-27T14:07:00.000-04:00

Location: Quebec, Montreal
Industry: Retail
Annoyed By: The Clerk

This depanneur is owned by Chinese in very french district of Montreal,Hochelaga-Maisonneuse Hey!
You go there you ask very polite the price of cigarette and you can feel you disturb the clerk a chinese guy, no smile, no welcome, nothing...After finaly you know the price of the package you paid and the guy return you the money with short of change....you left the place and you think i will never put my feet there anymore.But funny thing woman and guy drunk and stone was previous customers and the clerk was very polite, too bad for me i had nice clothes and i was polite and i talk to him french & english without replied from this jerk.Now i will do their publicity in my disctrict were i live for 56 years!!!!
Ontario & Saint-Germain,said open 24 hrs...by the way the police is there about 1 time per week, not a place to send you wife buy a bottle of milk in evening!

BAD DEFENSE LAWYER

2011-07-27T14:06:00.000-04:00

Location: Ontario, Canada
Industry: Other
Annoyed By: defense lawyer; Michael Pretsell

I was charged with dui and i hired Michael Pretsell who is a defense lawyer from belleville ontario. It felt like if i was in court without having a lawyer. the police failed to perform specific requirements prior to giving the breath test; but this lawyer did not question into it. He did not examine document to determine if the breath test machine was maintained and calibrated properly or not; and other things.

Early Oil Change Turns Into Early Scratch into Hood

2011-07-22T11:42:00.000-04:00

Location: Other, toronto
Industry: Automotive
Annoyed By: Chrysler Dealer

Go in for a early oil change ($50) on my brand new 2011 vehicle at the dealership, come out of with $300 to $500 scratch on the hood so deep its into the metal so they just touch it up. I call the manager and they say we couldn't have done it.

Wicker Emporium - Never Again

2011-07-21T19:55:00.000-04:00

Location: Ontario, Mississauga
Industry: Retail
Annoyed By: Disorganized company

We went to Wicker Emporium at the beginning of May and purchased china glass cabinet in full pay (JAVA CAB.-STAIN-COUNTRY MAHOGANY) which at the time they did not have any in the stock. They promised that the delivery day will be at the end of May. Nobody bothered to call us at all to tell us anything until we called. They postponed delivery day to the end of June, which was already a little too long to wait. June came and yet no call from Wicker Emporium. We wrote Head Office a letter describing our situation and they didn't respond very professionally to us either. They were unable to resolve our problem because they told us that they oversold the item we already purchased. They also told us we can wait till November when the new stock comes which would mean we would wait 6 months from when we paid. They only offered us $50 gift card for waiting 6 months instead of 30 days. We were deeply disappointed not only with management but with salesperson who sold us the item and we didn't even get apology from her. Katherine (the salesperson) lacked of customer service who even told us rudely "First come, first serve" even though we paid for the item 3 months ago. Does the problem lye in very low hiring criteria or disorganized management we don't know. One thing we know is not to recommend this store to any one and we are positive that we will never go there again.

Sears Repair... 46 Days and counting

2011-07-21T15:49:00.002-04:00

Location: Ontario, Oshawa
Industry: Retail
Annoyed By: The system

46 Days, 47 calls and 23 hrs and 10 mins on hold and here is the story:
June 10th Service tech shows up with wrong part
June 15th Service tech shows up with wrong part
2 more service calls cancelled because service tech sick
July 6th Tech shows up and takes washing machine, told to talk to store of purchase for a loaner.
July 7th Call from sears repair, our machine is top priority and we can expect it back Friday 8th or Saturday 9th of July.
July 9th Still waiting for part
July 11th Still waiting for part. We will not get loaner
July 11th Tube on back order. But we need outer tub OPPS
July 11th Annie email request for resolution
July 12th More emails sent by Roxie, Dean, Sue. I have now exhausted every phone number and office they could transfer me to. Grubrinda in Toronto even got involved
July 14th Asked for credit so I could purchase new machine. I have had major joint replacement and hubby is just home from hospital and I am washing everything by hand because we can't lug clothes to the Laundromat as recommended by some of the staff at sears.
July 15th Omar at National office sent an email. Got a call from John, starting repairs because they received the part...
July 17th Janet called, the tech would be out to repair the washer..opps we have the machine you say, will call you back! No call back
July 19th Sheila called, working on machine and will call tomorrow with delivery date.
July 20th Michel will be delivered by 4pm. No machine and no call.
July 21st Another call from sears wrong part was ordered...opps. Called 1.866.712.5008 Hey a new phone number I haven't tried. Thanks caller she wouldn't give name. On hold for 45 mins. This time no music..relief..Shirley Ext 3762 my last hope...she is sending an email..Now I am laughing so hard...as I wash my sears underpants and sears bra down to the last ones again....but at least I can dry them in my sears dryer as I look at my sear stove, fridge, freezer, 3 portable air conditioners, and then I can sit on my sears sofa, or recline in my sears recliners (3). Wait I need a pain pill, have to make it to my sears medicine cabinet, but I need to make it to the walker first...opps bought at sears..Hey I have discovered my sense of humour again...but darn I am not giving up...46 years as a sears customer..I am hanging in...I am to old to give up...Keep watching and I'll keep you updated. I am tempted to start a blog..maybe sears can teach me how

Lies,lies and more lies

2011-07-21T15:48:00.000-04:00

Location: Ontario, Oakville
Industry: Other
Annoyed By: Concept flooring&lighting

Owner lied to us. Ruined our house. If you buy from them you're foolish. Can't be trusted to do what they promissed. Go elsewhere.

Manager with no common sense

2011-07-19T22:28:00.000-04:00

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Home Outfitters Manager

Home Outfitters in west Edmonton had held a popcorn machine for me that was supposed to be new and unopened. I live on the southside and the location in the area only had a used machine. So after waiting over 1/2 an hour at one of the only 2 tills with more than a dozen people waiting I finally picked it up. It wasn't until I loaded it into the car that I noticed the popcorn was opened from the bottom. I immediately went back to get a refund and also asked to speak with a manager. So a short haired blonde "manager" came over and I expressed my discontent with the crappy service and asked if I can be compensated but she said no.
I then asked for the coupon I used and incredibly this idiot sad no! I started yelling as I made it clear I already got my refund so she grabbed the coupon, stared at it blankly & said no again! I grabbed it out of her hand and walked away. I complained to head office & it's been more than a week with no reply. Now they want my ph# to discuss what was wrong. This manager is a complete idiot and I really wonder about head office if they don't get it either.

Money & only money is what WINNERS stores SEE.

2011-07-16T12:00:00.000-04:00

Location: Ontario, St.Catharines
Industry: Retail
Annoyed By: Bad service.

I recently bought some items at one of winners stores.
Included was a shirt ,which the store Clerk forgot to remove the security PIN ,
I returned to the store to ask for that PIN to be removed,Instead of getting that done I Got to receive a lesson in Bad attitude from the Clerk on duty the second day.
When I asked for the store mananger or for Customer service I was told to wait in line.
Which I did ,and after being served and the Pin removed there was no manager .I asked why the manager was not being called,
I was simply being told to leave ,cause customers are waiting in line and needs to be served..
I refused unless the manager was dispatched and replied I am a customer too.and I am not done.unless I speak with the manager.
Manager arrived after being called in ,and to my surprise the whole team acted like a pack of COYOTES.
I simply do not understand how WINNERS HIRE their store managers and employees do they scoop them from the street.without any education or experience!!!!
What this manager did not realise coming back to a store again and waiting in line for a 2nd day is unfair.
especially when it is their mistake,and instead of fixing this mistake they give attitude to clients.
I do hold a degree in international business,I do have two running businesses.
thats not the way I treat my customers,but obviously thats how WINNERS Employees do.
so thats a reflection of WINNERS as well.

Staples doesn't have an easy button

2011-07-16T00:20:00.000-04:00

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Staples Business Depot and Toshiba

Got a lovely Toshiba Lap top for Christmas. My wife paid $1016.92 for this unit...dead in two months; I mean DEAD! But, I didn't buy the "blackmail" warranty. So, no instant replacement; no money back and Moncton Staples says I don't have a leg to stand on..poor me. But they did agree to set it on a journey because it IS under warranty, first to Halifax. After a month, no response, Staples says replaced every major component...still won't start up..so-o-o, they send to TOSHIBA. Moncton Staples says "you handle it from here"...gives me some phone number, some names, but doesn't tell me they're all just numbers...not really anybody back there. Wrote to Staples head office...won't even acknowlege receiving my emails....what's next for me? Doesn't look good...but for you...don't buy at Staples and never buy TOSHIBA!!!

Don't use M&M Moving

2011-07-15T21:39:00.000-04:00

Location: Ontario, Toronto
Industry: Other
Annoyed By: Caller from M&M Moving

We recently sold our house and have been getting a lot of literature in the mail from moving companies as well as phone calls. I have politely advised all the callers that we already have a moving company booked. Today (during dinner!), I got a call from M&M moving. I proceeded to tell him that I already had a moving company booked and he accused me of sounding "irritated" and when I started to tell him that I was not "irritated" by the mailings and calls and that I understood that businesses want to drum up more business....he hung up on me in mid-sentence! Now why would I ever suggest M&M Moving to anyone? Is that how they treat their customers? I justcouldn'Tt believe it.

I want to Sue this one man company

2011-07-15T16:02:00.000-04:00

Location: Ontario, Lindsay
Industry: Automotive
Annoyed By: Ian

So i crashed a car, and needed to be fixed. We found this guy Ian who was paid twenty five hundred to fix the car, He fixed it, and said theres no problems. Two days later everything was fixed wrong!The Horn didnt work nor the lights nor the cruise control. Peices were missing, wires were connected wrong Its costing an Xtra thousand to fix!!!!!!!!!! i tried to call him back,no answer. Confronted him he said he ll take care of it. I have all papers from GM and im very unhappy with the services. Id like to send a complaint, With the intension of sueing this prick(excuse my language) Please contact me asap,

tom tom navigation products do not honour their warranties

2011-07-13T17:03:00.000-04:00

Location: British Columbia, quesnel
Industry: Automotive
Annoyed By: the company

the device itself was pretty good....but the clamp that held it onto the dashboard was not...it would not hold it...hence it fell off...alot...causing the glass to smash and the company not wanting to uphold their own guarantee...pretty poor service....they should stand behind their products...i had it for only 5 months...

No customer service from Lazy Boy Furniture

2011-07-13T17:02:00.000-04:00

Location: British Columbia, richmond
Industry: Retail
Annoyed By: Manager

we purchased a sleeper sofa from Richmond,b.c. lazy boy store, waited over 8 weeks for delivery, when delivered it was missing the air mattress which we had ordered and paid for, also l cushion was a different color and quality, we phoned the store and the manager stated it would be another 8 weeks for the air mattress as the clerk and ordered it wrong and that we had paid for it. i told him was not too happy and could they not send it airfreight, he stated that they dont do that and it would be 8 weeks, said we would wait as we had no other choice. when i told him about the cushions he asked if i could take a picture and email it to customer service, told him no i couldnt and for him to come and take a picture, he said it would cost him too much money to do that. (i dont have a digital camera) we feel his attitude is, we have your money so we dont care what your problem is, we dont care. would suggest that if you are going to deal with Lazy Boy check what there customer service is really like, because there franchise stores, and between head office and richmond store, havent seen any customer service.

ugly traveler

2011-07-12T15:15:00.001-04:00

Location: Ontario, toronto
Industry: Tourism
Annoyed By: expedia.ca

booked a flight and hotel with expedia .got to airport my tickets were cancelled but not my wifes. when i booked i noticed they had spelled my first name wrong . spent an hour on the phone they said they fixed it guess not . they blamed it on the airways but it was there fault airways said the ticket was cancelled but never rebooked. avoid expedia as i phoned the day before to see if everything was ok and they said it was

Readers entry--- HA

2011-07-12T15:15:00.000-04:00

Location: British Columbia, Surrey
Industry: Other
Annoyed By: Readersdigest.ca/ipod

I was sent an entry for their contest which I did acess the sight but after trying several times to enter my acess code, sent by Readers Digest, I get the same message: Acess code incorect!!!!! What gives with these people?

DELL CANADA DOES NOT WANT TO SELL YOU A COMPUTER

2011-07-12T15:14:00.000-04:00

Location: Ontario, London
Industry: Technology
Annoyed By: DELL CANADA

On June 25, 2011 I placed an online order with Dell Canada, which was a Saturday. After I purchased I checked my online statements ; noticed the money was taken off my credit card. So Dell received my payment. Monday morning I heard nothing from Dell ; so I called. Really why am I calling to see if everything is ok? It should have been Dell noticing an order wanting to be processed ; a call from Dell should have been made. I called Dell ; I spoke to a gentleman that told me there was a problem or error with my order ; he would process it now. At this point the order date was now June 27, 2011 ; I was set to receive it July 1, 2011. I was fine with that ; got off the phone a little frustrated that Dell did not care to follow up with my purchase from the 25th.

I should also mention I was purchasing this for someone. When I told the person we would be receiving July 1st she reminded me that it was Canada day ; a holiday so we would not be receiving that day. It was suppose to be a gift for someone ; one of the attractive selling points was the fact that your website stated this computer would be shipped within 48 hours. So I called back to find out if there was anyway to get the computer shipped out a little faster considering I originally ordered it on the 25th ; the issue was not on my part. I was told they would put a notice on the order to see if it could be shipped quicker. Well again I heard nothing back from Dell. Then I was emailed saying there was a delay with my order ; I would not even be receiving it until some time in July. So once more I called Dell to find out how long it would be delayed for? At this point I was speaking with a woman. The woman on the phone told me I would not be getting until July 30, 2011 now. That is a month away. Why should Dell have their money ; I not have a computer for a month. Prices on computers change daily. Why would I want to wait one month for the computer? Also it was a gift. I stated this.

At this point, I had enough problems with Dell. I figured they would have wanted to make the sale. As I mentioned I wanted the Dell system. It was a gift ; I understand problems happen but count all the issues listed above. The unfortunate part for Dell I may only be one person but I own a computer support shop Ontario. We service a fair amount of phones, laptops, desktops ; servers. I am the decision maker in this business ; I am also an onsite technician for several companies in Ontario.

Now Dell Canada has been calling me ; offering me $70 off the system but I should also mention they have since raised their prices. In fact I was not looking to be compensated. I was looking for some help when I initially complained ; sent my original message to Dell. I feel Dell Canada does not care for customers, they may not even care to make the sale? which is really too bad in a rapidly changing industry.

If I were to purchase the system again now it is priced at $899.99 plus tax. I purchased the exact same computer for $799.99 plus tax because it was on special over the weekend. Dell Canada called me ; said if I were to purchase again they would compensate me $70 so really I would still be paying more for the same computer. I mentioned this to them ; they said they could credit me $100 back if I purchased the system again but at this point I am still paying more because the system is $899.99 + tax so I do not understand where Dell thinks they are doing me a favour? Why would they not discount it right away?

Also I would like to mention something I find fishy about how Dell does business. After I cancelled my order, prices on Dell.ca have changed twice for all of the inspiron one computers, even though the ad stated the special of $799.99 (on the computer I selected) was suppose to be good ; valid until July 8th 2011. Dell initially increased the price by around $300 ; then dropped it again to $899.99. This is confusing, dishonest ; very misleading to your customers. If the special on your website is stated as valid until July 8, 2011 then the pricing should not have changed before July 8th 2011, especially not twice. This makes me believe Dell did not want to sell me the computer at the price I purchased it. Especially with all of the problems I stated above.

Glad I cancelled.

Barry lying cheating fraudster scammer

2011-07-12T15:11:00.002-04:00

Location: Ontario, Oakville/Mississauga
Industry: Retail
Annoyed By: Barry Gervin

Barry of ObjectSharp is a lying scammer who will lie, cheat and rip you off any which way he can.

Buyer/invester beware!

Rogers cell phone third party charges

2011-07-12T15:10:00.000-04:00

Location: Ontario, Every City
Industry: Telecom
Annoyed By: Natta subscriptions

So I'm reviewing my Rogers cell phone bill and see "Third Party Charges" I received 6 text messages at $5.00 each.

Somehow I agreed to this. Don't know where or when, but I agreed to it....So they say. I didn't sign or read any contract. The company is called TIM w.e. and they hide behind a company called NATTA. Anyone can enter YOUR cell phone number on this web site and you get billed for it. They send you text messages in the form of a question with multiple choice answers. Even if you don't answer,(which I never did) you get billed for each text. Rogers won't help you remove them because they "don't know the terms of the third party contract" You have to remove the NATTA subscription yourself.

Heres how...and it cost me $30 to find this out.
Text "STOP" to 63993
This is true alright, just call a Rogers Service Rep and ask them how many other people are complaining about this.
I wonder if the people that own TIM w.e. are entering phone #s just to make $?

Big waste of my time

2011-07-07T17:09:00.000-04:00

Location: Ontario, Richmondhill
Industry: Other
Annoyed By: staff of skin vitality medical clinic

Bad customer service, made me wait 2 hours for a five minute treatment, the doctor is the biggest joke, leagally to get injections you are to be seen by a doctor and a RN administers it here the micky mouse place that they are.... the doctor sees you via skyp! If their internet is running. There is a faint picture of the doctor so who know who you are talking to. Rude, Rude staff....they talk behind the client's back calling them cheap, fat, old.... I heard the office manager/ stripper say this .... did she not see me? Never ever again... tell all your friends not to go there you will regret it big time!

struck in fernie

2011-07-07T17:08:00.000-04:00

Location: British Columbia, Fernie
Industry: Automotive
Annoyed By: salesman

Our ram truck would only go in second gear, so we drove one hour to Fernie dodge garage. The saleman laughed, we have three mechanics on staff but you can't see one until the middle of July. Big joke, well he wasn't kidding,he told my husband to save some money crawl under the truck himself and get his wife to fool around with the gear shift and maybe he could see what was wrong, with no tools and in shorts and a t-shirt. No one would look at the truck or anything, so we said we would drive to the Pass and he asked what would we do in the Pass, which my husband replied, see a mechanic. Well we couldn't shut the truck off or put it in park or neutral to get the key out, he didn't even realize that, but don't call a mechanic, just make a ass out of youself. Thanks a lot, we got to the Pass and recieved help right away even through it was closing time. So much for shopping local when you are travelling, try to make it home.

Pizza Nova gives you expired food

2011-07-07T00:00:00.000-04:00

Location: Ontario, Oakville
Industry: Restaurant
Annoyed By: Pizza Nova

I waS in Pizza Nova about an hour ago. I ordered a slice, chips, and a cplus. When I opened the Cplus, it tasted like it was several years old. I then opened the chips finding them obviously expired. I looked at the date and they expired June 28. Today is July 6. I could not find a date anywhere on the Cplus. my fault for not checking before i left the store i suppose. A word to all, check these things before leaving a Pizza Nova and don't take for granted that everything is fresh. This store was on Burloak Dr, Oakville ON

Wazema Ethiopian Restaurant

2011-07-03T22:03:00.000-04:00

Location: Ontario, Toronto

Industry: Restaurant

Annoyed By: Service, Food and Price

Wazema is an Ethiopian restaurant on the danforth at the east end of Toronto. The waiters are very solw to attend to the customer, the food take forever to be served, and the meals tast horrible. Moreover, the waiters try to cheat you by over charging on little items like drinks. It is a horrible place to go to. Aviod it at all cost.

YOU BREAK, YOU ADMIT!

2011-06-25T23:14:00.000-04:00

Location: British Columbia, Coquitlam

Industry: Automotive

Annoyed By: Speedy Auto Glass

So I got a cracked windshield, took my car to Speedy Auto Glass for replace the entire windshield. After 4 hours at the shop, I go back and find a part of the hinge cover by the hood missing.

My car was awkwardly parked across the Speedy Auto Glass Shop, they probably parked there, hoping I would go in and pay and hop back into my car without noticing the damage, as it was at the passenger's side.

I went in to ask about the damage and the Technician, who did not show his face, shouted out 'it was already like that when the car was brought in'. WHATEVER!!! They so damaged it, and tried to covered it and when I asked about it, they DENIED IT.

At least be honest and just admit and pay for the replacement.

I honestly hate dishonestly. Going to speak with the Manager and see what will be done.

Phones should be automated

2011-06-21T11:19:00.000-04:00

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

Six rings to answer, then put on hold for ten minutes. Go automated or hire more people to answer phones. There is no excuse for a phone to ring and ring and ring.

Twitter Study: 82% Of Customer Service Tweets Express Negative Sentiment About Brands, Companies

2011-06-15T10:44:00.002-04:00

A new study carried out by TOA Technologies shows that more that 1 million people read customer service-related tweets every week. More than 80 percent of those tweets are of a negative or critical nature. The study examined more than 2,000 tweets between February and May, with a focus on Twitter users’ perception of the cable installation service industry. It did this by targeting tweets that contained terms such as “the cable guy” and “installation appointments.”. TOA found that 82 percent of the tweets had a negative sentiment, and that these tweets reached 780,000 followers before any retweets came into play — so many more people are likely to have seen these negative tweets.

Follow iHateBadService.ca on Twitter !

Walmart was among the worst for their retail service in eight of the 21 categories Rated for customer service

2011-06-13T14:18:00.000-04:00

In a Consumer Reports investigation on customer service, the Bentonville, Ark.-based retailer and its wholesale retail cousin Sam’s Club, were rated among the worst for customer service. In fact, Walmart and Sam’s were among the worst for customer service in eight industries including appliances, electronics, cell phones and supermarkets.

Full story at Chatham Journal

Out-of-town cops reaped millions for G20 work

2011-05-31T22:17:00.000-04:00

Ottawa riot cops who answered a midnight call and raced to make it to Toronto by Sunday morning each billed $2,079.99 for a single day’s work.

Three police officers from the tiny township of Stirling-Rawdon made more than $25,997.66 in overtime pay alone.

One Hamilton cop earned $31,590.27 in six weeks.

These are three examples of the premium payouts the RCMP made to out-of-town police officers to patrol last summer’s G8/G20 summits in Huntsville and Toronto.

Read More ...

Bad press on a company will always work

2011-05-25T23:23:00.001-04:00

Location: Other, California
Industry: Technology
Annoyed By: TW Cable

So I got a new TV. I then cable in HD so i called TW Cable. they installed an HD box but it had a High Pitched squel every 2 mins. I called them up and complained they then cam back out and replaced the Box a month later. After the box was replace and the tec told me it was a faulty bach of boxes and i should have never got the first box at all I noticed the speakers had damage. I Paid $500 for my TV. I called them back and told them they damaged my TV they then sent another tec out to look at my TV and made a report saying he heard the damaged speakers. after many calls back and forth to get my TV replaced and it not going anywhere I finally told them I had no Problem calling my reporter friends at FOX11 in Los Angeles about the broken boxes being installed on perpuse. soon after i recived a check for the amount paid for my new TV to replace it. the whole $500 to buy a new TV. the power of the media can be more powerful then a lawyer anyday. Bad press on a company will always work.

TheStar Complaints soar about distracted TTC drivers

2011-05-25T00:58:00.001-04:00

The Toronto Transit Commission is dealing with a surge in complaints from fed-up customers accusing drivers of talking, texting and even working on Sudoku puzzles behind the wheel.

The number of distracted driving complaints nearly doubled in January 2011 from the same month last year, the Star has learned.

The Star filed an access to information request for copies of TTC customer safety complaints after numerous photographs of drivers texting behind the wheel were published in newspapers and online in late January.

The documents produced show that the commission fielded nearly 700 complaints about drivers behaving badly from Jan. 1, 2010, to the end of the same month this year.

Read more: TheStar Complaints soar about distracted TTC drivers

iHateBadService.ca - Thanks for your continued support. We need it and we need your "LIKE" !!!

2011-05-24T10:00:00.001-04:00

Hi everyone,

We just want to take the time to say thank you for your support in iHateBadService.ca, which allows us to continue providing a platform for unsatisfied consumers to share their stories in bad services.

We have grown over the past few years and have caught attentions of national newspapers, radio shows, as well as senior management member from companies who are on our "stay away" list =)

We have now created a Facebook Page for iHateBadService.ca to better communicate with our readers and to spread their stories wider/faster.

Appreciate if you could keep showing us your support by simply clicking the "LIKE" on our page.

Cheers,

iHateBadService.ca

They have warranty, but it takes over 7 months

2011-05-19T22:40:00.000-04:00

Location: Alberta, Edmonton
Industry: Manufacturing
Annoyed By: Bostitch Tools

Simple, buy a phuematic brad nailer for work and get the job done. Not so, according to Bostitch. You buy their product, and right off the shelf it only lasts a portion of a hour on the jobsite before it fails. Take it back to the store and get another one. It too fails within an hour. So, take it to the repair center. They keep it for two months waiting for parts. The parts come in and it still doesn't work. Take it to another 'warranty' repair depot. They have had it now for 2 months and the parts are still on order.
The tool was purchased for work and now I have to go buy another tool as I can't do without it any longer. You can be sure it will never be Bostitch again.

Fired because of reverse discrimination!

2011-05-19T22:39:00.002-04:00

Location: Ontario, Brampton
Industry: Media
Annoyed By: Technicolor Canada Inc

Don't work there, especially if you are Caucasian! They are a confused bunch at best, operating on a wing and a prayer.

Poor Customer Service

2011-05-19T22:39:00.001-04:00

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

It seems as though this company has downsized. Have to wait....wait....for a sales person. Where did my favourite receptionist go. The person answering now keeps apologizing for being the only one.

Poor Customer Service

2011-05-19T22:39:00.000-04:00

2or3 pizza & wings 2382 lakeshore west worst pizza ever

2011-04-02T21:11:00.000-04:00

Location: Ontario, toronto
Industry: Restaurant
Annoyed By: the owner

very rude. doesn't care, found the pizza dry, cheap,no flavour, powder doe, if you by a pizza he charges for hot sauce but if u by a slice the hot sauce is free.. makes no sence?! so i bought a slice and it looked and tasted old and the hot sauce i got tasted like ketchup ppphhh ... garbage pizza.. don't ever eat there, ever !!

Jackson's Hardware San Rafael

2011-03-14T13:08:00.000-04:00

Location: Northwest Territories, San Rafael

Industry: Retail

Annoyed By: Jose Cermeno

This employee was talking very loud about smoking weed and selling drugs to another employee in the warehouse when I came to pick up my special order items.

Empty Promises from CAA

2011-02-25T17:55:00.001-05:00

Location: Ontario, Mississauga

Industry: Transportation

Annoyed By: CAA aka Canadian Automobile Association

This is what happened today:

Our family has been royal customers of CAA for the last ten years. My parents were stuck on north of Bramalea road, in the town of Caledon at around 3:50pm today. Our Mazda van's front wheels sank into a ditch of snow and couldn't get out. It was -10 degrees outside. We called CAA for assistance. They replied that we will be assisted in 65 minutes. Nobody showed up, so we called again. CAA told us to wait for another 30 minutes. We waited patiently, but still no one came and we called yet another time. CAA promised that its emergency service truck will be at the site in 20 minutes. Our cellphone battery was low and we called yet one last time after this 2 hours wait. This time, it was promised 8 minutes. 28 minutes passed and nobody came to the rescue.

We knocked on the closeby neighborhood door and asked if they could use their truck to pull us out of the snow. It worked. We left at 7pm. On the way back, we still see no site of CAA, but we received a phone call from one of the CAA agent, telling us: "we could not assist you this time, but we hope to assist you in the future."

Thanks very much for the verbal service. Really, thanks, CAA. So careful people of Canada, when you pay CAA for service, think about all those "help" you're about to get when you get stuck in the middle of nowhere at the worst weather possible.

Deep End of the Hot Tub

2011-02-25T17:55:00.000-05:00

Location: Other, Chaarlestown, WV

Industry: Other

Annoyed By: Spa Man Inc - Chris Billek

Long, long story that I will try to shorten.

1. Bought Hot Tub 4/09. Very happy.
2. Dealer that sold hot tub sells business to 4 Outdoors. Not concerned.
3. Speakers go on hot tub 1/10. 4 Outdoors can't handle service call. Not happy! Speakers get fixed by someone else.
4. 10/10 a valve breaks and the pump cover needs replacing.

This is where the fun really begins. Dynasty Spa refers me to 4 Outdoor for repair despite the fact that I mentioned previous problem with service.

4 Outdoor sends Spa Man, Chris Billek to fix the problem. He cancels four separate appointment times because he sick. Okay, fine. Everyone gets sick BUT when he finally arrives he takes the part and I pay him a trip charge of $65. He does not reply to me about replacement for two weeks. I phoned 4 Outdoor and they get back to me with ridiculous nonsense. They say I need to pay him - I already did in form of a personal check!!

Finally fed up with 4 Outdoor (specializing in sheds). We contact Chris Billek, Spa Man Inc. He says he can't order part because 4 Outdoor won't pay him. Again, I have paid him. I remind him of this detail and he agrees to order part as long as I send him a check to pay for the part. He is concerned that he'll order part and I won't pay for it. I send $50 check to him on 11/30/10.

On 12/04/10 He calls and says part has been ordered.
On 12/14/10 I start making phone calls to him to ask about the part. Every couple of days I ask.

12/20/10 the part is in but he is not working the week of Christmas. He will put me in the schedule the first week of January 2011. I wait until 1/4/11 and call to find out when he is arriving. He is "still getting up to speed" he says. Chris Billek says he'll be out the following week. That goes on for the next three weeks until I have an appointment on the books for Thursday 1/27/11 @ 10:00 am. We agreed on the appointment on Friday 1/21.

I have given an ultimatum at this point of come install the part or give it to me. Chris Billek, Spa Man Inc., says he will come and install it. I state that if the appointment is cancelled I will deduct 10% each time.

Of course on 1/26/11 he cancels the appointment saying that he is sick and will come on Friday, 1/27. He cancels again and reschedules for Monday 1/28.

Guess what happened this morning? He calls and leaves a message that he won't be able to come today!! NOT an option. When I return the call there is no answer from Spa Man Inc, Chris Billek. A message is left that he either comes to fix the hot tub or I will meet him to get the part that I have payed for. There are no other options.

Chris Billek finally calls me back at the time he is supposed to be at my house. He says he come. Two minutes later he calls again to ask if I have the money to pay him - CASH.
Yes, I have it.

Ten minutes later he calls again to say that he doesn't have the part!! What? What? I go off the deep end. Unacceptable I tell him. He has to meet me to refund my money. He says he'll have to send me a check. UNACCEPTABLE. I will not wait for him to send a check for I have waited to get the ever loving part in the first place. I don't trust that a check will be mailed. No. You are either here with my part or I am coming to you to get it. I tell him address, 432 Windsong Road, Harper's Ferry, WV. I promise that if I don't have a part or cash today, 1/31, I will file legal action against him.

Chris Billek, Spa Man Inc, says"Oh, let me see if this one will work he says. Nope that is too big." He struggles again and tries to get out of it. Finally concedes to call me back. He has a part and will come to fix the tub. Shows up an hour later and installs the part.

I pay him the cash he has requested less the 20% for the cancelled appointments.

I will NEVER use Chris Billek, Spa Man Inc again. I can't even tell if the hot tub works and his work is acceptable because I can't fill the hot tub in the cold.

PCSX2 is for suckers.

2011-02-25T17:54:00.002-05:00

Location: Other, The Internet

Industry: Telecom

Annoyed By: PCSX2

PCSX2 is a PS2 simulator for people to download if they wish to play their PS2 games on their computer. I let my younger sister borrow my PS2 over her Winter Break and during that time I really had the urge to play a game on it.

So, I found this site and let me tell you, if you need help with ANYTHING, don't hold your breath. The moderators are snobby jerks who think they're gods on earth and instead of help you, they will insult you and accuse you of misdeeds! The nerve!! I own both the PS2 and the game I wanted to play and they accuse me of theft? They're the ones that put the tool out there for people who do not have the equipment legally to use, not me.

So anyways, they are terrible people, PCSX2 doesn't work that well anyways (seriously, it's much more worth it to just buy myself another PS2 than fight with these idiots).

And to top it off, yes they offer their tool for free, but they want donations? Certainly not! Not for customer service like that.

I will never deal with them again, and I suggest you do not either.

HipLink Software Lies To it's Customers

2011-02-25T17:54:00.001-05:00

Location: Alberta, Los Gatos

Industry: Technology

Annoyed By: Pamela Lapine

We are a major retail corp. and HipLink provided us a messangin software to integrate with a back end system called code alert provided by RF Technologies that was a nightmare in itself from what their "President" bat and switched us and tried to blame it on the representative after he left, typical corporate move.

They also claim/ed they have 24 hour support,which we paid extra for but when I called in no one was there and turns out their man support engineer left,along with the representative that managed our account and a few other people within a month. In the end, our problems have not been resolved and we are lookimng for another solution that can handle a more Enterprise Level Service.

Signed: Be Aware of HipLink Software

GOODLIFE is a THIEF!

2010-12-31T14:06:00.000-05:00

Location: Ontario, Richmond Hill

Industry: Health

Annoyed By: GOODLIFE

I have to let someone know that I have never had someone steal from me and actually acknowledge that they did and tell me that there isn't anything that they could do about it.

I joined the gym in Sept 2009, the year that I decided to go back to school after 7 years to do something that I've always wanted to do. Become a teacher. I knew that it was going to be tough to make time for it especially with a busy year of teacher's college and on a tight budget since I wasn't going to be working. But I made a careful budget decision and knew that I had to be dedicated and do things for me.

So sometime in Jan/Feb, I went to the bodyjam class and rolled over my ankle. It wasn't fun. Because the goodlife that I usually went to was located in the basement, I had to climb up a flight of stairs to get home. I wasn't sure if was broken or not at the time but it sure hurt. A lot.

Sure enough I woke up the next day with the fattest bruised ankle that I've ever seen. I could barely walk on it. When I went to the doctors he told me that I had sprained it and when I inquired about the gym he said I wouldn't be able to go for a very long time.

It wasn't the happiest of time cause the weather wasn't so great and practicing teaching and going to school at the same time was hard.

In July, I felt better enough to head back to the gym. When I got there I had inquired about the lost time and the girl at the desk said that I should have asked the gym to have held my membership since my ankle was sprained. It occurred to me then why didn't someone tell me about it 6 months ago when I was stumbling out of the gym. I was a little upset at this point. The girl said the manager wasn't in but I could call some number she gave me to see what they could do.

So I talked to someone over the phone about what had happened. They said that they couldn't do anything about it cause I didn't say anything at the time that it had happened. Really, I wondered, that isn't very nice. So over the phone, I said that after my year with goodlife which was to end in september I would no longer be coming back and that I would like to cancel my membership.

I went in once after and was so disappointed with the service that I couldn't even bother to stay. I told myself I made a poor decision and just to forget about this whole experience.

But wait... day before new years eve and I get a bbm from my friend that my membership was under and she's telling me that I owe her some money cause goodlife has been taking it out under my name. WHAT? You would think, cause I cancelled my membership already how could this be?

I call the 1-800 number and they tell me that there is no record of my call, tells me the membership is cancelled but there isn't anything she can do cause she doesn't have a record and that I would need to call my home store. I call the home store, the manager is busy, I explain the situation to the girl who answers. She tells me that the manager will have to call me back.

I wait.. about an hour.

Manager calls me back.

I explain to her the situation but there isn't anything she can do except refund me the months that I missed from my injury as long as I get a doctor's note.

Fine.. that's nice..

But the three months that I wasn't a member at goodlife, I still have to pay because there is no record of my phone call. Someone clearly dropped the ball on this one and I have to pay for it...

What is a goodlife? For me it was about a frustrated and stressful time. Goodlife didn't give me a healthier, happier life. Getting fit wasn't fun, it wasn't easy or affordable. I really do feel like goodlife stole from me, acknowledge that goodlife did and that there isn't anything goodlife could do about it.

Caffe latte w/ EXPIRED Soy

2010-12-21T15:51:00.000-05:00

Location: Ontario, Toronto

Industry: Restaurant

Annoyed By: Starbucks

I sent the following email to Starbucks Head Office on Monday Dec 20th, have not yet received a response.

"Hi,

I want to report on an incident I had this past Saturday Dec 18th 2010. I purchased a grande caffe latte with soy from the Starbucks inside Indigo at Yorkdale Mall. I felt really sick just minutes after, and threw up 10 times, when I was at the mall. I almost had to go to the hospital b/c of dehydration. The soy was definitely expired. I've had this drink over 100 times before and this is the first time it happened. I suggest you please check the expiry dates on your products before serving them to customers!!!"

Favorites Catalog is not a Favorite

2010-12-16T17:23:00.000-05:00

Location: Other, Honolulu

Industry: Retail

Annoyed By: Shipping misinformation

I ordered Christmas gifts on December 6 from Catalog Favorites, with written promised delivery between 5 and 9 days. On the 10th day, having received no package, I tracked the package and discovered that Fed Ex was promising delivery by December 27!!! What good does this do me? Obviously, the seller does not communicate with either its customers or FEd Ex, or both. When I called the catalog company they said they could not help me but I could return the items when they are finally delivered, and they offered to refund my shipping costs. This is not a mere slip up of package getting lost; this is their pattern.

Unlimited is not Unlimited

2010-11-01T11:26:00.003-04:00

Location: Manitoba, Winnipeg

Industry: Telecom

Annoyed By: MTS

A while back I was told by MTS that unlimited long distance (which I have) is not unlimited. That got me to thinking and writing so,,,

http://www.youtube.com/watch?v=IqMHLp5FTYk

You are FINED for Number Porting

2010-10-29T12:28:00.000-04:00

Location: Ontario, Oakville

Industry: Telecom

Annoyed By: Bell

Strange the way it is... No matter how you go. Bell charges you disconnection fees for number porting by other carrier. If you ask Bell to cancell, you will definitely not get that number and your number will be gone before its ported. Bell dont take advance notice from the other provided you are trying to switch to.
Very annoying!!! even when you are in no contractual obligations.
I would never ever go with Bell. Enough of my loyalty shown to them over the past 10 years

Sympatico!!! I have got to get a better server!!

2010-10-24T18:30:00.000-04:00

Location: Quebec, Montreal

Industry: Technology

Annoyed By: Sympatico

I have to watch my language? When I'm talking about sympatico.ca?

I'd go to videotron today if I didn't have such a good package deal, but OTOH, is it a good package if a chunk of it is next to useless?

The latest: When I first joined up, years ago, I was given free personal web space. I connected to it with Ipswitch FTP and got support for it when I ran into trouble the first time I used it. Then I let the site go fallow for 3-4 years. Now I try to use it, and can't! I can connect, I can see the site, but cannot make any changes. I call support--they WON'T help me, claiming that the web space was just a freebie. What do they mean, I don't pay for it?! It was part of the package when I signed up for sympatico!

These people are utterly useless! I can never get anyone who can help me with anything!

ITS (Industrial Staffing Solutions)

2010-10-24T18:29:00.001-04:00

Location: Ontario, GTA

Industry: Other

Annoyed By: ITS (Industrial Staffing Solutions)

I worked for Tyco, who's warehouse is run by DB Schenker and is staffed with temps by ITS. I put in a good 3 1/2 months work for them and they jerked me around for my last week of pay. Not only are they rude, they are cheap, spiteful and incompetent. DON'T WORK FOR THEM, THEY PAY LOUSY AND WILL JERK YOU AROUND!

Cenex C Store serving rotten food

2010-10-24T18:29:00.000-04:00

Location: Alberta, Browns Valley

Industry: Other

Annoyed By: the manager

Browns Valley MN , tiny town, Fresh Subs made while you wait. Fresh is not quite the word I would use. Manager made my sub with rotten roast beef and moldy cheese! When I refused to pay for sub Manager got in my face and said your lucky I made you the sub in the first place, my deli worker didnt show up today and this took extra time out of my busy day! Dont return to my store until your prepared to pay for this sub first.

DO NOT BUY from buy.com

2010-10-18T11:58:00.000-04:00

Location: Other, Ontario

Industry: Retail

Annoyed By: buy.com

The poor customer service and failure to respond is enough to discourage anyone from making a purchase through this company. They also charge extra for products where you can easily find elsewhere for a much inexpensive price.

I recently placed an order with them and received a wrong item shipment that has not been settled despite previous customer complaints of wrong item listings.

Not only do they NOT honor customer concerns, they hang-up on customers and obviously place you on a "do not respond" list if you are a customer who is simply trying to contact them in regards to any issue in which ultimately they are responsible for reconciling without additional charges being made to shipment pick-up, prepaid postal as well as UPS or FedEx. They also only offer UPS shipping, but will not offer prepaid pick-up as most other companies do, for customer convenience.

Do NOT make purchases through buy.com and beware of their name on any third party website vendors such as Amazon. Again, they charge much more for products found elsewhere (probably to discourage customers as they clearly do not want to abide by customer courtesy correspondance), and will not respond to calls or emails for follow-up for prompt refunds.

Here is a list of other customer complaints like mine. (Scroll down past business info) and you will get a better idea of the many complaints towards buy.com's incompetent customer service.

http://contacthelp.com/directory/Shopping/Shopping+Web+Sites/Buy.com?ListingID=139

If you are someone who has previously made a puchase with them and have had these issues, I would suggest sending a complaint (as many as possible from as many people) to let them know that this will not be tolerated. After that, I would cease any business with them period. There are so many other websites with lower prices for products and better arrangement for customer service concerns.

Also, feel free to file this and other complaints under the Better Business Bureau. The more you do this, the more businesses like these will be non-existent and strive for better customer service courtesy as the customers are the ones who keep the business thriving in the first place.

A little word to this business and others like it, "Don't bite the hand that feeds!" Enough said.

AVOID this seller.

Teacher Supply Store Gouges Teachers so they can make a profit

2010-10-18T11:57:00.001-04:00

Location: British Columbia, Kelowna

Industry: Education

Annoyed By: Cornerstone Learning Resources Ltd in Kelowna BC

My original email to the company questioning why their prices were so high compared to Chapters bookstore:

As a teacher who purchases her own resources from her paycheck and does not get reimbursed from the school, I am curious how come a "teacher store" is so much more expensive than Chapters for the same items.

I selected approximately 40 books and found all but maybe 6 were cheaper at Chapters.

Each book at your store was marked up anywhere from $1 to $13+ depending on the item. The half a dozen that I did find at your store were simply unavailable at Chapters but I can only assume it they had been, they would have been cheaper.

Why is this? Why do you mark up your products so much that it appears you are gouging your clientele? Do you realize that most teachers purchase materials for learning from their personal funds and do not get any kind of refund from the school or from income tax?

Needless to say I found it very disappointing. As much as I would like to shop locally, I can't afford to.

L. Thompson

My reply from the store (rather than taking any kind of customer service stance like apologizing for frustration or offering a coupon, instead I get excuses and an insult):

Hello Ms. Thompson,

Thank you for taking the time to contact me. I am one of the two owners of Cornerstone Learning Resources.

I appreciate your concerns, as I understand that as a teacher, you are required to purchase many of the resources you use out of your own pocket.

We have been operating since April 2005, and about three years ago we had to make an important decision: either compete for the lowest price and reduce our services, OR continue to offer the same services, and pass on the real cost of these services through product sales. We decided on the latter. You see, the cost to provide the specialty resources that you do not see at Chapters is much greater than the other resources. That is because many of these resources are ordered directly from the publisher, from whom just a handful of items are purchased, creating an increased cost in handling the product (receiving, labelling, ordering), and increased shipping costs, which many times exceed 30% of the product cost.

In addition, there is cost involved in finding these specialty products. We have clients ask us for resources to meet specific learning outcomes, and specific classroom and/or an individual child's needs, and we provide at no charge, the time necessary to research and find appropriate products.

So, we are not Chapters, and we do not intend to be. I understand that due to your limited budget, you may need to find the best prices, and that is OK. And for the other products that Chapters does not carry, I do hope you will visit us.

As for your comment on "gouging" our customers, I would hazard a guess that my take home pay is roughly around 20% of yours, hour per hour.

I hope this helps to explain things for you, and please do not hesitate to contact me at 250-xxx-xxxx

Thanks again.

So after being thoroughly disgusted my reply is as follows:

"I would hazard a guess that my take home pay is roughly around 20% of yours, hour per hour."

First of all your comment is insulting. Second of all it's ignorant. It tells me you don't have any idea just how many hours I personally work in a week versus how much I make. The school day may only be five hours long, but I work an additional 3-6 hrs per day that aren't on the books--including 10-12 hrs each weekend.

You think your take home pay is roughly 20% of mine? I'd be willing to bet that you make more than $2.68 per hour--which is exactly what I make if I counted all the hours I work. So based on your comments, no I won't be coming to visit for the things Chapters doesn't carry and will make sure that the rest of my colleagues taking home less than $3 per hour know about our conversation as well.

golden valley in newman california has terrible service

2010-10-18T11:57:00.000-04:00

Location: Other, newman

Industry: Health

Annoyed By: "fredecks"

i don't understand how this person is employed. i asked her to change my appointment date and she had an attitude and made faces at me. she was so unprofessional. people like this should be fired move out of the way and make room for nicer people who deserve to get their pay check.

The "Complain and get Free Stuff" Contest is now over ! And the winner is .....

2010-09-28T17:49:00.000-04:00

The "Complain and get Free Stuff" contest is now over ! Big thanks to everyone that entered ! Your tips and tricks definitely help other unsatisfied consumers to complain smarter and more effectively.

The winner of the 32GB iPod touch is --------------- Steve from Ontario who shares his story on "Take Months to fix my car".

We will email the winner at the provided email address within 48 hours to claim your prize.

Thanks again everyone =)

P.S. If you like the idea of the "Complain and get Free Stuff" contest, please let us know and spread the good words on iHateBadService.ca facebook group. The more people joining, the higher chance (and more affordable) for us to give out monthly prizes !!!

McGinty gov tells grocers to hide HST...

2010-09-28T17:35:00.000-04:00

Location: Ontario, Toronto

Industry: Retail

Annoyed By: McGinty Liberals

I asked the manager why the HST is not appearing on the shelf price labels, he told me the McGinty gov told every grocer to hide the HST on everything that used to be PST or GST only. So those on a tight budget will get a shock and embarrassment at the register because they unknowingly have selected HST products. Bazhturds!

Maple Leaf Gold Leaf Wins Contest

2010-09-26T22:27:00.000-04:00

Location: Ontario, Toronto
Industry: Manufacturing
Annoyed By: Maple Leaf

I sent an email to maple leaf foods about their poorly handled Gold Leaf wins contest. There was a lot of confusion regarding this contest, both from the entrants and those running the contest. Through explaining to the folks at maple leaf that my wife and I were entering the contest form the same IP address, they realized, we were two different people, and happily reimbursed us our prizes.

Maple Leaf Coupon

2010-09-26T22:26:00.000-04:00

Location: Ontario, Kingston
Industry: Manufacturing
Annoyed By: Maple Leaf

I just emailed Maple Leaf about a coupon they sent to me for a free package of recloseable bacon. I could not find it in any store around the New Westminster area and the coupon expired on me. It was valid for like 1.5 months when they sent it to me. So I asked them to replace it with another coupon. So they asked me t...o call them today and we went over some of the stores that I went too. They said they would mail me a new coupon:)

Lack of service at Best Buy was worth $100/hour

2010-09-26T22:21:00.000-04:00

Location: British Columbia, Vancouver
Industry: Retail
Annoyed By: No one because no one helped me

I received very minimal help by the staff at a Best Buy location in British Columbia. So I sent a complaint as follows:
"Hello,
I went to the Best Buy location in ----, British Columbia at 8:45 in the evening. Please send the management this following message: Your team needs to be educated in customer service. I was at the mice and keyboard section when I asked a CSR playing with a Sony Ebook reader for help. He said that he'll get the CSR for that department. He never came back. As time past when I was waiting, 5 CSRs passed me without asking me for assistance. When I flagged another CSR over assistance, he had to page some other CSR. When the CSR for keyboards came by, I asked if he had a Bamboo pen and touch in stock. He said he'll check the inventory at the back. 15 minutes past without any feedback. I went to the entrance of the inventory looking for the CSR. I saw him chatting with stuff and laughing with them. After he left the inventory room, he looked and past me without saying anything. I had to catch up to him and ask him about the product. He said that he forgot about it and said there's nothing in stock. Again, please tell their manager about their lack of customer service. I can certainly get better service at a motorcycle bar."
Within 48 hours, I received an apology from the store manager and a $50 gift card as a sign of goodwill.

Take months to fix my car ......

2010-09-23T22:20:00.000-04:00

Location: Ontario, Toronto
Industry: Automotive
Annoyed By: Car Dealership

I will keep my story short.

Took my leased car to dealership for repairment after an accident, total bill is about $10K. However I have to wait for 2 months since they do not have the headlight part, they ended up ordering it from Germany and ship it here.

Phone and wrote letter to headquarter to quantify my loss, and finally got 2 months of lease payment reimbused + 1 month of car rental + a free service package.

Sometime it is worth the time to voice out your complaints.

Rogers needs to check they don't send out Recycled Products

2010-09-22T10:04:00.001-04:00

Location: Ontario, Mississauga

Industry: Technology

Annoyed By: Samsung & Rogers

I was having problems with my Old Rogers Cell Phone, for some reason the phone would turn on then turn off immediately after. I called Rogers and the receptionist said that they could not help me with my problem. Not happy with this answer I took my problem to my local Rogers store, and I let the guy look at my phone, and he came to the conclusion that there was something wrong with the wiring... duh. So he took it and gave me the an Upgrade. So if you have a problem just be patient and polite about things.

It had better come with an apple tree

2010-09-22T10:04:00.000-04:00

Location: British Columbia, Maple Ridge

Industry: Restaurant

Annoyed By: The restaurant

While at a restaurant in Austria, I ordered a glass of apple juice. It cost the equivalent of $4.

Beat Weddings in London are a NIGHTMARE!!!!!

2010-09-22T10:02:00.001-04:00

Location: Ontario, London

Industry: Other

Annoyed By: Morgan/Owner of Beat Weddings

I just wanted to give all future brides and grooms a heads up in London, Ontario about this DJ company called "Beat Weddings".

We met them at the London Bridal Show in 2009, they seemed very professional and nice and knew what they where doing. I could not be so wrong!

A year went by until our wedding and just as it was coming close we had certain wants and needs and Morgan at Beat Weddings just made all these road blocks for us that we could not get a projector etc..meanwhile her Father who met us a year before said they will do whatever and anything they can to make our day "perfect"! HA!

Anyways, clearly we where having no luck with this Morgan so we had to rent our own equipment, fine!

The big day is finally here, August 14 2010. Morgan shows up and is missing quite a few songs I specifically asked for! I spent A LOT of time making a spread sheet etc. for what I wanted and it is was like she did not even look at it!

That is just the beginning people...she was afraid to talk and announce! and she had NO IDEA how to get a party started, no one was dancing or getting into it!
This is the kicker....my BRIDESMAID who has some experience and knowledge in Djing had to step in and do HER JOB! She had to announce and pick the music and run the show while Morgan is just standing there looking like a deer in head lights! (useless!!!)
If I did not have my bridesmaid step in and do that it would have been quite a boring dance floor that I can almost guarantee.

She also, told my bridesmaid that she has never done a wedding like this and can't MC!
There was nothing complicated about our wedding, Portuguese wedding, approx. 200 people. REALLY?

Anyways, that was $700 we will never get back and was a complete waste, I regret ever considering this company and I hope you all NEVER have to deal with this amount of stupidity as we did that day.

One free year of service from Bell

2010-09-20T11:29:00.002-04:00

Location: Ontario, Toronto

Industry: Telecom

Annoyed By: Bell

Had bad service from Bell. They kept Taking more than the proper fee from my chequing account. When I would call them they would say that we never renewed our contract. I nicely asked them how many times a yr I had to renew the contract. When they finally checked into this they came to find out that nobody was checking our contract at all. They just kept taking the money out as they wished. This was all resolved with a reimbusement of one free yr of service. Being nice and not getting angry sure helped me this time. thx

Bell - don't make promises you can't keep

2010-09-20T11:29:00.001-04:00

Location: Ontario, Toronto

Industry: Telecom

Annoyed By: Bell

I received a call from someone at Bell asking me to upgrade my home phone service. After negotiating for about a half an hour I agreed to home phone and internet for a reasonable price...a few weeks later I get my bill and to my surprise it was almost double. I called Bell back and complained and complained and complained. They said they fixed the problem with the bill and things should be ok. Well next months bill comes and same problem. Called them back and "really" complained. After about an hour I got a better deal, they fixed my bill and got a discount as well for that month. My motto is don't make promises you can't keep...unless you can fix them later after complaining!!!