Jack Astor's A-hole manager, Robert Ross, at Mississauga

Location: Ontario, Mississauga
Industry: Restaurant mv md
Company: Jack Astor's
Annoyed By: Robert Ross, the A-hole manager

My friends and I were at Jack Astor's, Dundas and Winston Churchill location in Mississauga, last Friday for drinks. We were first served by a rude waitress who had left at around midnight, and another waitress took over her shift. When it was time to leave we got the bill and noticed that they had charged us an extra drink which we did not order, and a regular Long Island Ice-tea at Jack-It-Up price. We spoke with the waitress about the mistake, and she asked the manager to speak to us. After waiting for him for over 15 minutes, the A-hole came and told us that he called our first server at home (at 2am?!) as well as talked to the bartender and said the number appeared on the bill is correct. Here's the thing - the bill came out to be around $200, the extra drink plus the jack-it-up charge is only $10. A ten dollar difference to the bill is not that big of the problem. The problem is that the message the manager was sending us was basically saying "you guys are just trying to get a free drink". He basically said "yea, I called the server at home, and I talked to the bartender, they both remember serving you 6 long island ice teas" and just looked at us. We were trying to explain to him that we ordered only 5, and he kept saying the server and bartender remember giving us 6. Our 2nd witness was very nice and kept apologizing to us. Here's another thing that happened - we were filling out the customer comment cards, and we wanted to get the Manager's name. When we asked the waitress to get his attention, we waited for at least 20 minutes. We had to ask the waitress 2 more times, he finally came and we kindly asked for his name and business card. He came back with a business card and said "this is my boss's business card. If you have any problems he will be here tomorrow." We asked him again for his own business card, and he said he doesn't have one. We questioned him and said "you are the manager here, and you don't have a business card?" and he said repeatedly that if we have any problems we can contact his boss. We kept asking again and again, and he finally told us his name and came back with his own business card. Why did he refuse to give us his name and business card in the first place? We feel like he did not want to listen to what we have to say, and was not honest about his name and having a business card. So Robert Ross is the name to remember if you so happen to dine at this Jack Astor's location.