Horrible LG Dryer from Sears and delivery driver

Location: Other, San Antonio
Industry: Retail
Annoyed By: 210-788-7240


I bought and LG dryer from Sears and they have had to repace it 4 times!! In one month, they were to bring the 4th one on 1-7-2013 then changed dates to 1-8-2013 then the driver told me he already worked too much that day and refused to deliver my dryer!! Then had the nerve to hang up on me!! I will NEVER buy anything from Sears again and I still don't have a straight answer when I will get my dryer. PS the drivers # is 210-788-7240.

BS sale rep. and sale manger @ sears Carlingwood Ottawa,On

Location: Ontario, ottawa
Industry: Retail
Annoyed By: Sear canada Who care about customer. Ok to lie


I have some issue about protection Fee return from

SEAR Canada at CARLING WOOD Ottawa,Ontario

Sale rep. seem to be knowledge about their product
when they wanted to sale; But after sold when we need the service they said they don`t know what to
do with it. call Senior sale person Cauney
she promiseto find out and contact back next day with phone number we gave to her, but see never call back and we keep calling and leave the messages no call back, after 20X time I got her on the phone she start LIE about trying to help but Never do and cannot do anything.
She said Trying to call back but the phone number we left on message to her including we wrote down to her in the store not working that ANOTHER LIE; I ask her what number she try to called she answer she already trash the phone number.

THIS BIG BS. FROM SALE REP. AND SENIOR SALE MANAGER. It pits me off I don`t know this BIG Lie it the way fo SEAR doing business or SALE REP. AND THAT SENIOR SALE MANAGER PERSONALITY.

what ever we should not spend our hard earning money to support this

BIG LIE department SEAR store..

Wish I could Ditch the DISHWASHER!

Location: Ontario, Pickering
Industry: Retail
Annoyed By: Sears Canada

I bought a Kenmore Dishwasher in May 2011 and by July it wasn't working! That's reliability isn't it?
I finally called Sears on August 21 and today October 27th it still isn't working! Seriously? It takes them 2 months to fix it? The next available appt is Nov. 3rd! I have had to rebook an appt for them to come in at least once per week since I started called and they keep cancelling! When the guy finally showed up he said he'd be back... and when he did he brought the wrong parts. 3 weeks later he finally showed up again (after being postponed 6 times) and he "fixed it".

Not 2 cycles later the dishwasher wasn't working AGAIN! Same problem as always. I called Sears to ask for a replacement and "that is not their policy". I must have waited on hold with Sears 10 times at 1/2 an hour holding time each. All their c/s have attitude, are rude, tell me they have a policy that they have to stand by. And really don't care that we spent $600 on a dishwasher that doesn't work.

They refuse to exchange it for me and tell me I must wait for it to be fixed. And that they will continue to fix it until the tech says it isn't fixable. Which means they can "fix it" have it break and "fix it" again until my warranty is up!

I sent 2 emails and 2 letters (hand written) to head office and NO ONE is getting back to me. It is honestly a headache and Sears does not care that we are so frustrated. When I told them I would never come back the agent said "well nothing we can do about it"?!! Really? Shouldn't they want me to come back?

Worst mistake I ever did was trust in Sears. I always thought they were a good company that cared about their customers. Turns out they are not phased that I've been waiting 2 months to fix a dishwasher less than 6 months old. NICE!

Never purchase a product from Sears

Location: Ontario, Oakville
Industry: Retail
Annoyed By: Customer Service

We purchased a top of the line dishwasher from Sears and the control panel broke, we have had no satisfaction in getting it fixed and will never again deal with Sears for any product.

Sears Repair... 46 Days and counting

Location: Ontario, Oshawa
Industry: Retail
Annoyed By: The system

46 Days, 47 calls and 23 hrs and 10 mins on hold and here is the story:
June 10th Service tech shows up with wrong part
June 15th Service tech shows up with wrong part
2 more service calls cancelled because service tech sick
July 6th Tech shows up and takes washing machine, told to talk to store of purchase for a loaner.
July 7th Call from sears repair, our machine is top priority and we can expect it back Friday 8th or Saturday 9th of July.
July 9th Still waiting for part
July 11th Still waiting for part. We will not get loaner
July 11th Tube on back order. But we need outer tub OPPS
July 11th Annie email request for resolution
July 12th More emails sent by Roxie, Dean, Sue. I have now exhausted every phone number and office they could transfer me to. Grubrinda in Toronto even got involved
July 14th Asked for credit so I could purchase new machine. I have had major joint replacement and hubby is just home from hospital and I am washing everything by hand because we can't lug clothes to the Laundromat as recommended by some of the staff at sears.
July 15th Omar at National office sent an email. Got a call from John, starting repairs because they received the part...
July 17th Janet called, the tech would be out to repair the washer..opps we have the machine you say, will call you back! No call back
July 19th Sheila called, working on machine and will call tomorrow with delivery date.
July 20th Michel will be delivered by 4pm. No machine and no call.
July 21st Another call from sears wrong part was ordered...opps. Called 1.866.712.5008 Hey a new phone number I haven't tried. Thanks caller she wouldn't give name. On hold for 45 mins. This time no music..relief..Shirley Ext 3762 my last hope...she is sending an email..Now I am laughing so hard...as I wash my sears underpants and sears bra down to the last ones again....but at least I can dry them in my sears dryer as I look at my sear stove, fridge, freezer, 3 portable air conditioners, and then I can sit on my sears sofa, or recline in my sears recliners (3). Wait I need a pain pill, have to make it to my sears medicine cabinet, but I need to make it to the walker first...opps bought at sears..Hey I have discovered my sense of humour again...but darn I am not giving up...46 years as a sears customer..I am hanging in...I am to old to give up...Keep watching and I'll keep you updated. I am tempted to start a blog..maybe sears can teach me how

SEARS CANADA

Location: Quebec, Laval
Industry: Retail

Had a service contract for our oil furnace. Was quoted ``around $100.``for a part,, and had forgotten about it , when all a sudden , after 2 years, they came to ``service the furnace``, installed the part (which we no longer wanted) and charged $600. (We refused to pay, and we get monthly statements since , despite numerous attempts to negociate.)

Sears: from 'swear by' to 'swear at'.

Location: Ontario, Ottawa
Industry: Retail

Went with my mother to the Sears at Carlingwood in Ottawa to purchase a dishwasher and fridge each. She also wanted a new stove. First question, though, was to inquire as to whether they delivered/installed in the evening or weekends as I work for a living and didn't relish needing to take a day off to be home when they came with the items. Sure, they said. Would Wednesday evening next week be OK?

Over $3000 of combined purchases later, we left the store. I dropped her off at her home and was just walking into my place when the phone rang. It was her saying Sears had just called saying they couldn't deliver evenings. I called them the next morning and expressed my ... displeasure at this. They said they'd get back to me. They did and stated that, OK, it would be delivered the evening in question.

Early the next week, I received a call from them saying that they would indeed deliver on Wednesday, but that they couldn't install the dishwasher that evening (hook it up to the plumbing.)

Next morning I called the assistant manager for the store and complained loudly about this. He said he'd call back. He did. Would 6 pm Thursday for delivery and installation do?

OK it would do.

Come 7 am Thursday, I get a call at work from a VERY upset mother who explained that the idiots at Sears had just tried to deliver everything. They'd apologized for being late, but they don't deliver at 6 am, only start at 7 am. Apparently they hadn't bothered to check whether the "6 am" delivery time might have been a mistake somewhere along the line. Mother canceled our order right then and there.

We went to Corbeil a few days later, bought equivalent items, and had those delivered on time on a Saturday.

Sears used to be very reliable for delivery and service, but that was many years ago before they farmed it out to an outside moving firm that could care less. Now? They're a mess and have lost our business.

My new fridge

Location: Quebec, Montreal
Industry: Retail

I had a leaking fridge and because we are seniors on a fixed income, a few scratches didn't bother us. So we went to the Sears Liquidation Outlet on June 15. Delivery was June 17. Fridge didn't work. Technician arrived June 19 and agreed. I took photos and went back to get a replacement. Delivery scheduled for June 23. Husband rushed to ER to be shocked back to life June 21. No delivery June 23. Holiday June 24. On June 25, wrong fridge delivered. Ours was still in the store. Two amateurs brought it, parked on the wrong street, rolled it on its own wheels to the house. More damage. July 25 replacement parts arrived but I had to beg them to install because they argued the parts were cosmetic only. Bryna Gartenberg