Location: Ontario, Cambridge
Industry: Automotive
Annoyed By: Sales Manager
Back in 1993, when I was 25ish, I went to my local Dodge dealer to look at the new Viper that they had sitting in the showroom. I walked in and my jaw dropped! It was the most beautiful car I had ever seen. I was looking at it for some time when a salesmen came over and asked if he could help me. I asked him how much the car was, and he smiled and said he would check with the Sales Manager. A few minutes later I was called into the Sales Managers office. He shook my hand and asked me to have a seat as other salesmen walked into the room quietly behind me. He leaned back in his chair and said " So you want to know how much the Viper is eh?" I gave a simple answer "yes". He leaned forward in his chair and crossed his hands on the desk and said " So how would you afford a car like this?" At that moment I heard snickering behind me from the peanut gallery, and the Sales Manager had this big stupid grin on his face. I smiled and said " Well I have a good job and I could trade in my Corvette ZR-1 I have sitting outside!" I got up and walked out and went to my close friend at the Chevy dealer and told him what had happened. Later that week he found me a brand new 2004 Dodge Viper in Niagra falls and I took it to the Dodge dealer for service. I was treated like a king there ever since! I had heard through the grapevine that the owner of the dealership found out about what his sales Manager said to me and reamed him out!
Showing posts with label Dodge. Show all posts
Showing posts with label Dodge. Show all posts
Thursday, August 28, 2008
Wanted to buy a mini van but told to wait....
Annoyed By:
Dodge
Location: Ontario, Guelph
Industry: Retail
We were shopping for a Dodge minivan three years ago and went into a dealer in Guelph...the sales lady said we could wait in the customer seating area as she was with another customer.....well after 45 minutes of waiting, we just walked out of the dealership.
My point here is that these sales people are so caught up in getting in personally sales commission themselves, that they lost the sale completely by not having another sales person assist us.
We did see a few of other sales persons just sitting at their respectives sales desk not doing anything.
I did voice my complaint out loud so all could here before we left and they were kind of taken a back by it. I guess they are not used to Canadians as a whole complaining...we're supoosed to just sit back and take it! Well not me!
We ended up going to a Dodge dealer in Waterloo were we got a super deal on the minivan (with great service) we wanted.
After three years of ownership...the van has been excellent and we are very pleased with our purchase.
So even on 'big ticket items'...this is a good example that you can sometimes not get good service!
I have a whole 'hockey sock full' more stories that I plan on posting in the future.
GB
Kitchener, Ontario
Industry: Retail
We were shopping for a Dodge minivan three years ago and went into a dealer in Guelph...the sales lady said we could wait in the customer seating area as she was with another customer.....well after 45 minutes of waiting, we just walked out of the dealership.
My point here is that these sales people are so caught up in getting in personally sales commission themselves, that they lost the sale completely by not having another sales person assist us.
We did see a few of other sales persons just sitting at their respectives sales desk not doing anything.
I did voice my complaint out loud so all could here before we left and they were kind of taken a back by it. I guess they are not used to Canadians as a whole complaining...we're supoosed to just sit back and take it! Well not me!
We ended up going to a Dodge dealer in Waterloo were we got a super deal on the minivan (with great service) we wanted.
After three years of ownership...the van has been excellent and we are very pleased with our purchase.
So even on 'big ticket items'...this is a good example that you can sometimes not get good service!
I have a whole 'hockey sock full' more stories that I plan on posting in the future.
GB
Kitchener, Ontario
Wednesday, August 27, 2008
Southbank Dodge - Ottawa - THEIVES!
Annoyed By:
Dodge
Location: Ontario, Ottawa
Industry: Automotive
Last month I noticed somehing funny with my brakes. I made an appointment at Southbank Dodge. I have never been there before and wish any other new customers luck. I had an appointment at 7:30am. Upon arriving, I go to the service desk (because thats what you do!) There was no one there, I stood there for about 3 minutes until the janitor asked if I needed help and directed me to the "customer service rep" out in the garage. They have a small desk in the middle of the garage area and there are ppl standing around, staff and customers and there is clearly no order or organization to this. Finally a rep serves me, asks if I have been there before, when I tell him no, I thought he was going to crush the mouse in his hand. He is VERY ANNOYED that he has to enter me into the system. When all is said and done, he tells me he'll call me at work with an estimate.
When I get the call, he tells me I need new brakes & rotars all around and that it was going to cost $1200.00. I told him I couldn't afford that at the moment and that I will be back to pick my car up at noon. He tries to scare me into giving them the business by saying my car is un-driveable. Knowing that it wasn't, I again said I would be there at noon to pick it up.
In the meantime, I called around to a few other places, got some quotes and all were between $500-$700. I called Southbank Dodge back and asked why it was so much. He calls me back and says, and I quote "ok, ok, we'll do it for $800" I asked why they were able to drop the price so much so fast and why they didn't quote me $800 the first time...I told him he was admitting to ripping me off! I told him no way was I giving him one cent. He then says "well, we're not just some garage you know?" I told him I don't care who they are, they are dishonest and untrustworthy.
When I went to pick my car up, I was spoken to like a dog and went to get my car, I couldn't find it, walked around the lot like an idiot for 5 minutes until I finally saw a manager, gave him my keys and told him to find my car.
The next day I took the Jeep elsewhere, had new brakes put on for $600, received amazing customer service and quality work.
Industry: Automotive
Last month I noticed somehing funny with my brakes. I made an appointment at Southbank Dodge. I have never been there before and wish any other new customers luck. I had an appointment at 7:30am. Upon arriving, I go to the service desk (because thats what you do!) There was no one there, I stood there for about 3 minutes until the janitor asked if I needed help and directed me to the "customer service rep" out in the garage. They have a small desk in the middle of the garage area and there are ppl standing around, staff and customers and there is clearly no order or organization to this. Finally a rep serves me, asks if I have been there before, when I tell him no, I thought he was going to crush the mouse in his hand. He is VERY ANNOYED that he has to enter me into the system. When all is said and done, he tells me he'll call me at work with an estimate.
When I get the call, he tells me I need new brakes & rotars all around and that it was going to cost $1200.00. I told him I couldn't afford that at the moment and that I will be back to pick my car up at noon. He tries to scare me into giving them the business by saying my car is un-driveable. Knowing that it wasn't, I again said I would be there at noon to pick it up.
In the meantime, I called around to a few other places, got some quotes and all were between $500-$700. I called Southbank Dodge back and asked why it was so much. He calls me back and says, and I quote "ok, ok, we'll do it for $800" I asked why they were able to drop the price so much so fast and why they didn't quote me $800 the first time...I told him he was admitting to ripping me off! I told him no way was I giving him one cent. He then says "well, we're not just some garage you know?" I told him I don't care who they are, they are dishonest and untrustworthy.
When I went to pick my car up, I was spoken to like a dog and went to get my car, I couldn't find it, walked around the lot like an idiot for 5 minutes until I finally saw a manager, gave him my keys and told him to find my car.
The next day I took the Jeep elsewhere, had new brakes put on for $600, received amazing customer service and quality work.
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