Staples @ Portage place Winnipeg manitoba

Location: Manitoba, WInnipeg
Industry: Retail
Annoyed By: Employee's

This is my second time in 2 years with this company that really gets to me. Let me jump right into it, giving the back story first.

2009: Went to staples as i wanted to by the Acer netbook (which was sold at $50 more then the listed web site price), long story short, when i brought it home, i noticed the damn thing was slow, hardly charged, and had a buring oil smell when i started it. I know that when a computer smells like that, shut it down, you will do major damage other wise. It was advertised as having 1gig ram, 160 hdd. What did i get as a unit? 256mb 2gig hdd. When i went to return it, i was treated like i swapped parts out. purchased to home, plugging into the wall, and turning on total time? 20min. How could i swap parts? More so, it NEVER went online yet i was accused of putting a web cloud virus on it <???>

2011: Now something that really burs me bad. Went to this staples location for the second time in my life. Wanted a ereader and cell phone. Not that hard right? The only cell phone they had was a Telus LG Bliss. It was being sold as prepaid only. The rep talked down to me like i was a idiot (I worked cell phone Tech level, i think i know what a cell phone is and what the power button is just saying). When i asked if the prepaid plan had free incoming calls, the "expert" (more like bright spark) went to this computer and had to search for plans he supposedly looked up, then "forgot" to do a search on Canada. When i asked about information on the kobo ereader that took another 10min of searching. When i said enough is enough and wanted to walk out, he "magically" found the information. When i told him i wanted to purchase said ereader and cell phone, he had to of course go to the back to get the products. after 6 minutes of waiting i decided to walk. Out came Mr. Tech with ereader in hand, as he approached the cash he dropped it, then all i got was a "opps" and "that is what you get for being this cheap thing" umm what?! turns out the spud decided that while he was back there he needed a washroom break, then a bite to eat.
Once i paid for everything i went to the food court and opened the phone, while i looked at my new (HA HA) ereader. Turns out i paid full price for a product someone returned and the one i had was for a upcoming sale. Tried to activate the telus phone but no prepaid service here. Then the store wondered why i went back with all packaging and returned the reader, cell phone, and UNUSED time card, i wanted a FULL refund....my reason: Loosing faith in the purchases as their "tech" knew nothing. The funny part is the so called Guru that served me? As i was returning the items, he smirked walking into the store front with more food in hand making a comment like the phone and reader i got was far to advanced for me to operate.....
AVOID THIS STORE LIKE THE PLAGUE!

Frustrated Customers from the HP TouchPad Hunt

 

With the sudden price drop of the HP TouchPad, customers are flocking to  TouchPad hunt over the past weekend.

The now-discontinued tablet’s prices were slashed to $99 for the Wi-Fi only 16GB model and $149 for the 32GB flavor. Apparently, the fire sale caused many stores to be out of stock – making it nearly impossible for deal hunters to snatch a discounted WebOS tablet up.

For example, Staples Canada has received vast amount of complaints regarding the frustration over the purchase (e.g. Sold out before store is open or confirmed order got cancelled etc.). Staples Canada claims that they will investigate into it and advises customers to send their complaints to facebook@staples.ca:

"We had an incredible response to the Touchpad offer which is amazing since we only mentioned it on Facebook and Twitter. Sorry to all who were unable to get one Unfortunately, it was a while supplies last offer. For specific situations mentioned in our Touchpad thread, please do send us an email with details including store, time you came by, so we can investigate on Monday. facebook@staples.ca"

Let us hear your story !

Staples doesn't have an easy button

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Staples Business Depot and Toshiba

Got a lovely Toshiba Lap top for Christmas. My wife paid $1016.92 for this unit...dead in two months; I mean DEAD! But, I didn't buy the "blackmail" warranty. So, no instant replacement; no money back and Moncton Staples says I don't have a leg to stand on..poor me. But they did agree to set it on a journey because it IS under warranty, first to Halifax. After a month, no response, Staples says replaced every major component...still won't start up..so-o-o, they send to TOSHIBA. Moncton Staples says "you handle it from here"...gives me some phone number, some names, but doesn't tell me they're all just numbers...not really anybody back there. Wrote to Staples head office...won't even acknowlege receiving my emails....what's next for me? Doesn't look good...but for you...don't buy at Staples and never buy TOSHIBA!!!

STAPLES , NO!

Location: Ontario, Richmond Hill
Industry: Retail
Annoyed By: Crappy dude working in retail

I walk in the store with one thing in mind. A tablet for my trip to Japan, I was planning to use it for writing some Japanese characters so i can practice my writing.

I am lucky that I am a tech kinda guy , having built my computer from scratch a few years earlier. I did some research online and I figured I wanted a certain HP model and not its predecessor. I walked over to the laptop + computer section , waited around 5 minutes for someone to help and no one came. I thought this was usual with staples being in such a big building and all so I walk over to the counter and I ask someone to come over to help me, he says he will be over right away. I walk back to the laptop section and around 10 minutes later , a lanky guy with extremely bad breath (it was around 2 so I guess he had lunch) came over. I asked for the laptop that I wanted. He told me about another laptop and I said no, I want the laptop I came to buy. After 1 WHOLE hour (i arrived at 2 and left at 3:20) of arguing about why I didnt want the laptop he was offering me (he kept asking "Why dont you want it" and "Whats wrong with it") I told him I was going to walk out unless you sell it to me. He agreed and he checked the back, he had one that was opened (there were 3 footprints on the box). I said I cant accept this and he again asks why, why why why why why. I tell him "thank you very much" and walk out the store, seeing as how I dont need to provide an explanation on this used computer.

In the end, I went back the next day, another employee came and spent around 30 minutes discussing the undesired laptop and finally admitting to no stock and that I should check the Markham Staples.

Waste of my life.

Staples - Free Paper for Inkjet Cartridge Offer

Location: Ontario, Oakville
Industry: Technology
Company: Staples

Staples is offering to give you a free pack of printer paper for every empty inkjet cartridge you turn in.

I went to the Oakville store (Dorval and QEW) and they said the offer had expired. After wandering around the store, I found the current flyer outlining the offer.

After waiting in line (again), I showed the flyer to the clerk and he agreed to honour it. When I complained that the packs he handed me were torn and damaged, he said "What do you expect for free?"

Great customer service!

Don't go to Staples to ship Purolator

Location: British Columbia, Victoria
Industry: Retail
Company: Staples the Business Depot

Took a package to Staples to have shipped to Vancouver. First, they obviously don't have people trained to actually do the work they need to do for doing Purolator shipping. The girl behind the desk had to ask what forms to use, then she just hands them to me and tells me to fill them out. Like I have a clue? She walks away. I fill them out as best I can, then she tells me just to leave the forms and package there. I ask if she needs to know the account number for the person paying for the shipping. "Oh yeah, just write it anywhere". I do then have to ask which slip is my receipt, she goes and asks. Comes back and I get my receipt. Does she then take the box off the counter and put it away? No. It's just left there for anyone to walk off with. I do a bit of shopping (maybe twenty minutes) and look back to see my package still sitting there, right by the door. I walk over, grab the package, tell her I've changed my mind, and walk out. Took it directly to the Purolator office where I was treated with a bit of professionalism.

Easy my @$$

Location: Ontario, Toronto
Industry: Other
Company: Staples the Business Depot

Tonight I had one of the worst possible customer service experiences while shopping at Staples.

It started at the Lawrence & Dufferin store #15. I was looking for an Avery Sign kit. It took them about 20 minutes to figure out what I wanted. When they finally did they said they were sold out and only carry it by special
order. They would determine if there was another store that had it. They told me the store at Keele & St. Clair had 3 in stock. They gave me a piece of paper with the SKU number. I purchased the other items I came for and
immediatly went to the other store. Check out time: 7:44. Time spent waiting around for answers in store 30-40 minutes.

I went immediatly to St. Claire & Keele store #86. We were back to square. They didn't know about the other store confirming stock or what I was looking for. Providing the SKU # did very little to help find the item.
Eventually they found where it was supposed to be. There was one kit on the shelf in yellow and it was damaged. The sku # we had was for white. The
sales person kept running off to try to determine where the item could be. While waiting I had the further annoyance of two different sales people try
to sell me credit cards. Eventully they determined there were none in stock and we were out of luck. I found some alternative solutions. I went to the cashier to pay. I was told the register was closed as the cashier pulled out her cash drawer.

The store manager was dealing with another customer as I was paying. I explained the situation to the manager and asked if he could provide a 5% discount something for my inconvenience. His final story was that the first
store called down and was told the item was out of stock. It was the other stores fault for sending us down. Check out time 8:45.

90 minutes, 2 stores, 1 cranky 3 year old, 1 tired mom.

Staples

Location: British Columbia, Langley
Industry: Retail
Company: Staples the Business Depot
Annoyed By: Store Manager (British accent, wears glasses)

FutureShop had a Canada Day sale on the Logitech VX Revolution Mouse advertised for $39 (no rebates), so I decided to take the flyer to Staples in Langley to get a 110% "Price Match" (or PM). Staples had it for $99 at the time.

Spoke to a sales rep about the PM, who in turn went to his manager. The manager (who had a British accent, and eye-glasses) said they couldn't PM because the flyer has a "Web ID", which according him means that price is after a Mail-In-Rebate (MIR), and they don't PM MIR's. I told him that I was just at the Future Shop and there is NO MIR, and $39 is the actual checkout price. I go on to say that the "Web ID" has nothing to do with any MIR's, it's simply the ID of the product so the customer can identify and purchase the product online if they so choose.

This stupid manager didn't get it, and still insisted that there was an MIR involved, refused to PM it and just walked away from me.

I just could not beleive it. Here I have a legitimate ad from a direct competitor and this idiot manager will not honour the Staples Price Match policy. This totally pissed me off, and I felt like punching this jerk manager (with a snoby British accent) in the face.

To anyone reading this, I highly recommend not shopping at the Staples Langley location, especially if you want to PM anything.

Terrible service at Staples

Location: British Columbia, Vancouver
Industry: Retail mv
Company: Staples the Business Depot

I ordered a desktop computer from Staples with the very firm promise it would be delivered the next day. I sat at home for the whole day: no computer arrived. At the end of the day, I called, received no apology whatsoever, and decided to cancel the order.

Several days later I checked my Visa account and saw that the $1500 charge from Staples was still on my bill. I called to complain. One week later, the charge was still there. I called again...in the end it took Staples FIVE WEEKS to reverse the charge for the computer they never bothered to deliver. In other words, they basically took out a loan at my expense.
At no point during this process, did I ever receive so much as an apology.

I buy a lot of office supplies, but, even though it will be inconvenient, I will NEVER spend another penny at Staples.

Extended Warranty

Location: Ontario, Kingston
Industry: Retail
Company: Staples the Business Depot

The extended warranties at Staples are worthless. I purchased an Acer laptop there about a year and a half ago (buying an Acer was my first mistake). Within the year, the screen went. It was sent back to the manufacturer and repaired. Three months ago, while it was on the extended warranty, the screen went again. I was told by the Staples Warranty department that they would need my computer for at least two weeks. I told them that I used my computer in my business and could not do without it for that length of time. They offered no help. They would not provide me with a loaner and the manager was curt.

I ordered a Dell laptop. Once it was received and set up, I took my Acer to Staples. After a week, they called to inform me that it would cost more to repair than the current market value of the machine. They offered me $554 in store credits and they will keep the computer. As all I need is a monitor, I turned them down and they sent the Acer back. Again, the staff were unfriendly. Think about it though. I paid $169 for something that would provide me with $554 in store credits just over a year later. Good deal for Staples.

An important note that Staples never mentions that the warranty is refundable. If you take it in, they will give you the pro-rated amount. I rummaged through all of my old bills and found three warranties which I took back. The clerk had never heard of this before and called over the manager who was as unknowledgeable and, again, unfriendly. I explained why I was there and showed him the paragraph that gave me the right to a refund. He said he did not know about this and said I would need to call the warranty department and find out what I was to do. You call them, I said. It is plainly written on the warranty that I am to take it back to the store where I purchased it and claim the refund. He looked them over and, at first, said he was not going to pay one because it was from two years ago. I pointed out that the Staples warranty I purchased was for two years after the end of the manufacturer's one year warranty.

He eventually went off to phone and came back to refund me most of the remaining amounts. However, on at least one, I had negotiated a deal as the item was slightly damaged. He insisted that he deduct that from what I was owed.

Terrible product, terrible service.