Money & only money is what WINNERS stores SEE.

Location: Ontario, St.Catharines
Industry: Retail
Annoyed By: Bad service.

I recently bought some items at one of winners stores.
Included was a shirt ,which the store Clerk forgot to remove the security PIN ,
I returned to the store to ask for that PIN to be removed,Instead of getting that done I Got to receive a lesson in Bad attitude from the Clerk on duty the second day.
When I asked for the store mananger or for Customer service I was told to wait in line.
Which I did ,and after being served and the Pin removed there was no manager .I asked why the manager was not being called,
I was simply being told to leave ,cause customers are waiting in line and needs to be served..
I refused unless the manager was dispatched and replied I am a customer too.and I am not done.unless I speak with the manager.
Manager arrived after being called in ,and to my surprise the whole team acted like a pack of COYOTES.
I simply do not understand how WINNERS HIRE their store managers and employees do they scoop them from the street.without any education or experience!!!!
What this manager did not realise coming back to a store again and waiting in line for a 2nd day is unfair.
especially when it is their mistake,and instead of fixing this mistake they give attitude to clients.
I do hold a degree in international business,I do have two running businesses.
thats not the way I treat my customers,but obviously thats how WINNERS Employees do.
so thats a reflection of WINNERS as well.

Winners a Loser

Location: Ontario, Etobicoke
Industry: Retail
Annoyed By: Winners

The second week of January I had a rare week day off and decided to shuffle off to Winners as I had received a couple of gift cards for Christmas. It was relatively early, around 10:30am when I arrived at the 1st location. I wandered around the men's section and found virtually nothing. 100s of pairs of jeans but not much else as I was searching for a pair of casual pants. The store in general was a mess. Clothes strewn all over the place as if the store had been open for a whole day at this point when it actually had been open for about 90 minutes.

Disappointed I left. I decided to try a different location about a 10 minute drive from the 1st one.
It was just after 11am when I arrived at the 2nd store.

Same situation as the 1st. Store was a mess and not much in the way of selection.
I did however find a pair of pants I liked and tried them on. They fit nicely so off I go to the check out line.

Now I'll backtrack a little. Neither store was particularily busy as it was earlier in the day.
So, I get to the check out and there's about 8 people ahead of me and 2(!) cashiers on duty. I could hear them chattering back and forth (while serving customers) about who's on break and what time they're going on their breaks.

I stood there for about 10 minutes as 1 person moved ahead in line! As you may know, Winners is famous for people buying an entire wardrobe in one shot and clothing takes some time to check thru because of all the security tags, hangers, and folding.

Finally I said "screw it" threw the pants into the nearest bin and walked out.

I can't believe the poor customer service, not to mention the state of these 2 stores.
The economy may not be in great shape but why was there only 2 people working when so many people were trying to make their purchases? Where was the manager? I have worked in customer service my whole life and my job predicits as a manager we help out if it gets busy.
Obviously somebody doesn't know how to run a business.