Industry: Finance
I was told by Brian, an employee, in March, that my 0.97% balance transfer rate would be good until July 15, 2008
On my June statement I got dinged $17.73 interest (19+%) because the company says the 0.97 % expired in May.
I've called them on at least three different days, documenting who I talked to, at what time, on what date. I gave them Brian's employee number, the date and time of the call and the confirmation number he gave me of the 0.97%.
Yesterday I was on the phone with five different employees for 38 minutes. The prior two phone calls in June were at least 16 minutes total.
My take home pay is about $18-$20/hour. If I'd known it would've taken so long to get this resolved, I wouldn't have bothered because it hasn't been cost effective - but then my cranky-old-woman-before-her-time-self whines "But it's the PRINCIPLE of it!"
Yesterday, I told them they had 10 days to rectify the problem or I'm cancelling my account, which has a zero balance. Why would I use a service which has no service?