Webserve lives to Starve

Location: British Columbia, Who Knows
Industry: Telecom mv

I'll make this as easy as possible in one line: stay the heck away from Webserve for your hosting needs.

I Started an entertainment website and needed good quality webhosting to display my pages. That wasn't Webserve.

This service boasts several options which range from Shared hosting, to E-commerce hosting, to Reseller hosting for your needs as a consumer. I signed up with shared hosting, needing only the bare basics of disk space at the time.

Got the acct info and DNS server addresses quite timely, which i did like. Keeping in mind that DNS propogation takes 24-48 hours before your site is seen on the web i waited until the following day to log into the control panel.

You're essentially given a share on a directory tree structure with appropriate folder permissions for shared hosting, and can be on several platforms such as Plesk. The control panel was a joke. The permissions for the administrative panel were set way too stringently as I couldn't access 50% of available features. This was done on their end.

The SQL support had about as much stability as a wet feather in a hurricane, I found. 17/24 hours of the day, the SQL server features were unusable. Terrible SQL support. Not only that, halfway through term with these people i observed they locked down SQL on 'safe mode'. useless when you're running a forum.

Let me say something about support. You could probably write your message on your back and get a better response than from these people. When you call the 1-888 bu****** hotline, you get a representative who puts your query on a sticky note and tells you that a technician will respond promptly. Seventeen times called, seventeen messages 'left with the representative' and I have yet to hear from one of them to this day.

"IF you so choose, you can call their real support hotline and someone should help you with your problem" the rep actually said to me in one of the calls, as i was informed of a separate phone number to the company for direct technical inquiries. Lousy structure in my opinion. They tell consumers to call one number from their website, but really the tech person they need to get a hold of is at another.

So in retrospect, this company's organizational structure involves paying someone to sit on their ass and play solitaire away from the action, while our time continues to get wasted as notes are taken but not responded to? makes perfect sense. Would love to shake hands with the founder of this fiasco.

But wait, there's more: Several times out of the seventeen that i called, the employees actually argue that a second number is non-existent and we have to make sticky notes for our concerns.

The final resort involved me making a nasty phone call outlining the fact that they have not responded to any calls and that i would have to terminate my services with them if they choose not to respond.

I did.

When asked why, I think i typed every offensive word in the Urban Dictionary and found a good provider since.

Save your time and money.