Industry: Retail mv
Company: Arenaflowers
I was buying flowers for my girlfriend for our anniversary last year. I have to buy this online since she lives in another country. So I gave www.arenaflowers.com a try, a professional looking site with nice product pictures.
So the order was placed in advance and everything's all set. On the delivery date, I received an email confirming that the flower was delivered at 11:50am. While I thought she would be happy with this little surprise, I got a surprise instead. Cuz she hadn't receive anything from arenaflowers.com yet. I was so pissed and tried to send them an email. I tried ALL the emails listed under their company website customer@arenaflowers.com, florists@arenaflowers.com, feedback@arenaflowers.com, technical@arenaflowers.com and I got an "failure to deliver" error. I then tried contact the company no: +44 20 8993 5400 and it wasn't working at all !!!
So at the end, the order never arrived and we weren't able to reach the company. Fortunately, we didn't let it ruin our day.
I did some more research and found out that other people from Canada also experienced same problem: http://www.reviewcentre.com/review216887.html. So I filed a dispute case to Paypal. And thanks to paypal, the case was being resolved in a week and I got my money back.
No response, no apology, no compensation from www.arenaflowers.com.
Hopefully potential customers of www.arenaflowers.com will see this before they make any purchase.
Hi, we are terribly sorry that you had issues with a flower order. We strive to give the best service to our customers and we have an efficient customer service team in place. For international services we relay our orders through our international partner. Could you please email your order no. to adarsh@arenaflowers.com, for us to investigate this issue?
ReplyDeleteMany thanks and our sincere apologies.
Arena Flowers Team
Tha same story is happening with my case now. Order had to be delivered 4 days ago - from the Arenaflovers there is no answer, neither by skype, nor by e-mail or phone. I have either one order placed for 27 september. Could anybody suggest the way to get it back (payment was done through visa). And still there is small hope to hear something from the company...
ReplyDeleteDear Leonid, we are very sorry that this has been such a disappointing experience for you! It was a bank holiday weekend here and we have only returned to the office today. I have investigated the issue with our delivery service and we will of course be more than happy to rectify any existing issues. I have already written an email to you with a more detailed explanation and asking you how you would like to proceed. I look forward to hearing from you and hope that this will help to make up for your disappointment a little bit. I do understand how frustrating it must have been not to get a response immediately. Best regards, Stephanie (Arena Flowers)
ReplyDelete