10 Companies Americans love to hate

A round applause for the "winners" of the 2009's MSN Money Customer Service Hall of Shame !



So who's on your top 10 list ?

Unprofessional Dog Breeders

Location: Other, Marquette Heights
Industry: Other
Annoyed By: www.heavensenteskies.com

I emailed this company asking them how much they're puppies were because it didn't say on their website. I got a response, but I forgot to ask how much the deposit was because the only fee listed online was the shipping price. So I also ask the deposit amount and he responds by telling me the price and then proceeds to tell me to refer to the FAQs on their website for other questions. To me, that was offensive. I asked my husband to read the email and asked him if he also thought it was a rude email. He agreed it was. So I emailed the owner saying that if I couldn't ask him questions without him referring me back to his website, I don't need to be doing business with him. He responds with this:

Wendy,

You're a little too sensitive to be a dog owner. I would suggest buying a goldfish or maybe a pet rock. You're crybaby attitude is prone to yelling, screaming and temper tantrums. Please don't waste the time of a reputable breeder.

Sincerely,

Jamel Hamka

www.HeavenSentEskies.com

540.280.4558

Please Click Here to Vote For Our Website for a Top Golden Retriever Site.
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I can understand him being upset, but to judge me and tell what kind of person I am is completely unprofessional and immature. He didn't even need to respond to that email with such insults or at all. I am an American Soldier serving my country in Iraq, defending his freedoms and this is the thanks I get. This is beyond unacceptable.

Dell Can't Read "CANCEL"

Location: Ontario, Toronto - GTA
Industry: Technology
Annoyed By: Dell Computers

In early March, I ordered a core i7 computer system online through Dell. It was a promising beast, lots of features, and an upgrade I was long in need of.

2 weeks after the order had been put in, it was -still- showing in the status as "In production". According to their own stage descriptions, in production is the assembly and then 48 hr burn in of the computer. As one who works in tech support, I know it does not take 2 weeks to assemble the machine. I complain, asking why its stuck there.

Reply 1 - its fine, everything is progressing.

Two days later I complain again that nothing is changed, and it is now about to miss the promised delivery date.

Reply 2 - its fine.

Two days later, its still In production, so I send my FIRST message to say I've had it, its just shy of 3 weeks, and no progress, no answers, so cancel the order. I will not be doing business with Dell.

Reply 3 - we can't cancel it, its already "locked in". A parts shortage has caused a delay. New delivery date is now May (2 months after the original order date).

Here is where the lies just get worse. For one, a product does not, according to -their own status descriptions- go in to production unless all parts of assembly are in hand. So in fact, my machine was never in production, it was pre-assembly stage for 3 weeks, and would be for about 3 more. "Locked In" is an appropriate description then isn't it? I tell them forget it, there is no way I am being forced to do business with you.

Reply 4 - sorry for your trouble, the order can't be cancelled.

Yes it can. Its not even ready to go anywhere. I am not paying for it. I am not accepting it.

Reply 5 - sorry for your trouble, the order can't be cancelled.

I should point out at this time, that "Kamal" seems to have no means to understand the english language. I again tell him/Dell I am not doing business with them (in much stronger words I can't type here). I contact my credit card company to forwarn them I will dispute any charge appearing from Dell and will provide e-mails to prove it.

Roundup - 3 more replies refuse to stop the order, 4th week in, it all of a sudden goes to shipping mode, and the billing appears on my card. I'll tell you how it finishes as soon as I know...

Cheap Ray Ban Sunglasses

Location: Ontario, Toronto
Industry: Retail
Annoyed By: the product no good

I purchased these at a drugstore and they fell apart about a week later and I cannot find the receipt

I realize they were cheap but I actually thought the name Ray Ban meant quality

Are you fee'd up ? Fight back at fairfees.ca

To help Canadians keep more of their savings during these tough economic times, ING DIRECT has launched a web site to challenge unfair bank fees and service charges. The site, http://www.fairfees.ca, encourages Canadians to pay close attention to the bank fees they pay and provides a means to challenge financial institutions to improve the fairness of Canadian bank fees and service charges. In many cases, bank fees wipe out the interest earned in savings accounts making Canadians ability to save even tougher during these times.

MAID 2 KLEEN- House cleaning services that SMELL ROTTEN

Location: Other, Chandler, AZ, USA
Industry: Other
Annoyed By: Jim Scheu- Maid 2 Kleen Services

Let me start off by saying a REAL IDIOT runs MAID 2 KLEEN. We ordered house cleaning services. They are arrived to our first appointment almost a hour late with no call, upon arrival they were rude and were turned away. We received a call from the owner calling us morons, threatening and harassing us verbally and through written text message. We informed him we would not be using his companies services but he couldn't get enough and continued calling and harassing us. An unclassy and questionably unstable person in our opinion. I would never, ever, refer him or his company to anyone I know or even don't know. What a REAL CLASS A Jerk! He gets 5 stars for the beefy odor he emits.

Fuck Me no Fuck You My Agent - You can login and manage your account.,

Location: Alberta, Edmonton
Industry: Insurance
Annoyed By: Insurance Companies

When I ask a simple question I am bombarded by your policy states, no really but does it speak Canadian English no it is written in language that only lawyers aka liars and criminals - insurance agents speak.

Why, Oh to protect you, no I am sorry, Oh to fuck you dumbasdass. If I was U of Fuck You educated the why would I need Insurance in the first place as I would just say your wrong sue me and then the Fuck Me no Fuck You would start.

Sorry if I offend anyone with my Quentin speak but it is real.

I am tired of the smug looks and Oh I can afford the high rates, no you can't lose your job and you become one of us who is trying to make it work, really I never, you will.

Flame off all insurance agents blow dead <enter name here>/

Fast Eddie who is wrong.