The Modern Shoe Hospital ruined my shoes and won't return them

Location: Newfoundland and Labrador, St. John's
Industry: Other
Annoyed By: The owner and his son

I took a brand new pair of unworn $400 shoes in for an adjustment. I gave specific instructions which they ignored, in fact they did the opposite of what I asked for and mangled the heals of my new shoes in the process. When I refused to pay they THREATENED ME saying they would "see to it I never got my shoes back". They still have not returned my property.

Why isn't this theft?

Sloppy amateurish work combined with ignorant hostile staff makes for very poor service.

CIBC and Customer Service / Accountability

Location: Ontario, Toronto (1-800)
Industry: Finance
Annoyed By: Visa Customer Service

I noticed some fraudulent charges on my CIBC credit card in late September. I called CIBC's Visa customer service line to report them. I went through a LONG drawn-out process to make sure that they had understood and itemized absolutely everything. I know that they had it correct because they repeated every single date and line item in question. Phew I thought, "that was easy!" And it should have been easy, every single disputed charge references exactly the same 1-800 number. I was told to expect a letter outlining all of the charges for my signature so that they could be investigated and reversed. "No problem" says I!

I get the letter; it contains a fraction of the charges that I know that the bank entered into their system. It comes from some woman with the initial "S" so I call her. She's not available so I leave a detailed message with my CC number and 2 different phone numbers. She doesn't reply. I call her again and leave the same message several days later… She doesn't reply!

I finally get fed up and call the main number complaining that nobody is returning my call. I get put on-hold forever until "S" finally shows up on the phone. I inform her again (3rd time now) in person about the problem and tell her that about half of the disputed charges are not on the letter… And I ask why because I tell her that I know absolutely every charge was noted and read back to me in my original call. In fact, I even tell her that she's reversed a legitimate charge. She doesn't know much, says everything she was provided is in the letter, but that I can hand write the missing info in myself with the dates and amounts and then return it to her. So I do.

I wait the suggested time and check my statement on-line. There are still 2 charges that haven't been reversed. I've learned my lesson about trying to contact "S" directly so I call the main-line and ask to make sure that I can speak to someone live… Somehow or other they get "S" on live with me. I again explain the situation and express a little frustration about the fact that the bank can't get this correct. I give her the amounts in question and she says "oh that first one was already credited" and I say "no it hasn't"! She says that that charge from X date was credited on Y date. I say "you're correct but I'm talking about the charge from W date which was clearly outlined in the letter I sent to you". She now says AGAIN that she'll take care of those 2 "missed" charges and reverse them immediately.

I ask about the interest rebate for ALL of the charges. She says that I should see something on my statement called an "interest reversal". I haven't seen anything like that so I ask where it is… She seems surprised and tells me that she's going away to calculate it… She comes back after an incredible time on hold and tells me that she'll be reversing less than $7.00. I don't understand because there are about $800.00 in questionable charges so I ask how she came up with that amount, since we're dealing with hundreds of dollars over several months… She flips me to someone we'll call "M".

"M" tells me that she has 15 years of customer service experience and can perhaps explain the interest issue better than "S". She tells me that the interest reversal that "S" was referencing was just in regard to the charges I had asked about that day. I say "that's not what she said"… "M" says that the system would have automatically reversed the interest on the previous reversals and the "new" total would have been reflected in my monthly interest charge. I say "that's not what she said"…

I then ask if "M" is the manager of "S" and I'm told "no". I'm asked why and I say I'd like to express a little frustration with the amount of time that this has taken to get corrected along with the fact that "S" won't return her calls. Engage "M's" attitude…

First I'm told that "S" never had to reverse the 2nd set of charges because I didn't fill out the letter correctly. I say I filled it out exactly as I was told to by "S", in fact I filled it out while I was talking to her. I'm told that if "M" had seen it she wouldn't have approved it, "S" was good to me by accepting the letter as is. You mean the person that won't return my phone calls is being good to me? The person that can't get her job right when everything is spelled out easily for her is being good to me? Wait, the same person who missed reversing 2 charges on that same letter is being good to me? The one that had no idea that she'd fucked up is being good to me?

I then ask why it takes ME following up a significant number of times to have this done correctly… "M" goes into a bit of a tirade about illnesses, family issues, vacations, etc. At this point I'm upset, I tell her that that's no different than any other business out there and that most of them are able to continue being responsible and do their jobs while working through that same shit. "M" doesn't like that response… I want to hold "S" accountable for doing her job and being responsible to the bank's customers... That seems to be completely out of line according to "M". I again ask why this process is so fraught with errors and has taken so long… "M" says that "S" just missed it. And I say "the first time, the second time or the 3rd time?" "M" gets REALLY upset and finally says "OK, it's human error"!

What?!?! A bank employed just admitted to me on a phone call that is supposed to have been recorded that they fucked up due to "human error"! Funny, she wants me to accept it from the bank, but when whenever I've had a "human error" issue from my side, the bank won't accept it. Could this be a double standard?

So, hopefully in a couple of days I'll be able to check my statement on-line and see 3 credits… 2 for the remaining contested charges in question and 1 for the "interest reversal". God help me if they're not there.

EAGLE EXPRESS KOURIER - VERY RUDE DELIVERING DRIVER

Location: Ontario, TORONTO
Industry: Transportation
Annoyed By: RONALD

DELIVERING DRIVER IS NO GOOD.VERY RUDDE TO ME AND MY WIFE.

NOT RESPECTING ELDERS AND WANNT TO GET PAY IN CASH.WITH NO RECIT.ME THINKS HE IS A NO GOOD BUM.

LOCALE CERAMIC TILE SUPPLIER RECOMENDED THIS COMBANY TO US FROM
WOODBRIDGE ZONE IN TOROTO NORT AREA.

CHAPS NAME IS RONALD AND VERY RUDDE

Motor Movers Spain Destroyed My Car And Now Refuse To Fix The Damage

Location: Other, Malaga
Industry: Transportation
Annoyed By: Motor Movers Spain

In July of 2009 I contracted Motor Movers Spain to transport my prized PT Cruiser Cabriolet from Spain to the UK.

When their agent arrived on July 4th I filled in the necessay documentaion giving Motor Movers Spain the sole authority to transport my car to the UK. I was told upon collection that it would delivered to my UK address on the 12th of July. With assurances of a professonal service and guarantees of care I relinquished my Cruiser to Motor Movers Spain and arranged my flight back to the UK to ensure I would be at the delivery address when the car arrived.

The car did not arrive on Monday the 12th of July as Motor Movers assured on collection. I then contacted Motor Movers to find out what was causing the delay, they did'nt even have the courtesy to call and tell me that there would be a delay.

Motor Movers then informed me that the transport lorry was not in a roadworthy condition and would have to be repaired before I could have delivery. This work would cause a delay of approximately 7 days and I would have to hire alternative transport at my own expesne.

Not good and rather annoying. Not the, "high standards of customer service" they claim on their website www.carshippingtospain.com and that they had led me to expect.

Another 7 days passed when I receive the call that my PT Cruiser Cabriolet is about to be delivered. Not from Motor Movers but from an unknown transporter who was asking me if I knew if there was a jet wash near by. Why I asked him my suspicions aroursed. Only to be informed that a little oil or something had leaked from another vehicle onto mine while on the transporter.

"Not onto the canvas roof" I asked.
"I dont know" came the reply. Obviously lying and I knew at that point something was seriously wrong with my car.

The transporter arrived and it was instantly obvious that it was substantially more than, "a little oil or something." With much apology the driver, Billy of BKW Transport, explained that he had been sub-contracted without my permission or knowledge to deliver the car by Motor Movers Spain.

I was absolutely gutted. The car was covered in not only corrosive fluid but also rust, metal debris and what looked like metal filings. All from the 15 year old heap that was parked above it on the transporter. The hood was saturated and the fluid had filed the passenger door, was rotting all the seals and had even melted the window wipers.

Luckily my brother was there when Motor Movers Spain's sub contractor dumped my Cruiser in the local High street and helped me move the car to my house. The boss of Motor Movers, John, would later claim that he had delivered my car, but I am sure you will agree dumped is a much more honest description for a vehicle in this condition.

Billy the driver then jumped into his cab saying that he would forward the insurance details as unfortunately he did'nt have them to hand. Most professional transporters would, I would have thought, had such information to hand. But not so with Motor Movers sub contracted driver.

I later contacted "John" at Motor Movers Spain requesting insurance details to allow me to have the damage assesed and corrected. I was shouted down and told by "John" of Motor Movers Spain that these things happen and that he was unable to give me the insurance details as, you geussed it, he did'nt have them to hand.

Only after I created a blog, http://carshippingtospain.blogspot.com with pictures of the damage did he provide insurance details. However that was nearly six months ago and my car continues to rot as there is a problem with the insurance and I am continually fobbed off.

Motor Movers Spain have refused to return calls and emails and prefer to ignore the damage, stress and inconvienence they have caused.

Look a the photographs of my car and ask yourself would you entrust your runaround, as Motor Movers Spain put it on their website, let alone Bentley, Ferrari or Porsche to a company that considers this an acceptable condition to deliver someones pride and joy. Dented, rubbers and seals corroded, tyres breaking up, saturated in corrosive fluids, covered in rust and metalic debris and scratched paintwork.

I would'nt let Motor Movers transport my boys old pedal cart let alone a prestiege motor.
YOU HAVE BEEN WARNED!

SoftMoc.com Call Center "Customer Service" rep SUCKS

Location: Ontario, http://www.softmoc.com/
Industry: Retail
Annoyed By: DAWN

I just had a horrible experience with SoftMoc's (http://www.soft-moc.com/) call-center representative concerning an online order. I shopped online since I'm in the U.S., and though I had no problems with the ordering of my shoes, their call center representative, Dawn, was rude and incompetent when I called about a question regarding my refund. I bought two of the same pairs of shoes, and ended up returning one of them. When setting up the return, I called with the specific ticket/order number of the specific pair I wanted refunded (because that pair was purchased on a card that charged extra for foreign currency transactions). So, months later, when I called with my question about the amount of the credit, I was told first that they had no record of my return, and later after a call back from Dawn-the-"Customer Service" Rep, was told that they did refund my purchase, but they refunded the first, not the second of my orders, and refuned the OTHER credit card in question. I asked how this was possible, since I specifically called them and asked to return the second pair, and she said a bunch of nonsense about how they often choose to do that when multiple pairs of the same shoe are purchased. I told her that I was now short some money because of their action, and all she had to say was that they'd done their job and refunded my purchase. Granted the WRONG PURCHASE. and AGAINST MY INSTRUCITONS. AND ULTIMATELY COST ME MONEY (because they refunded a purchase on a card that did NOT charge extra for foreign currency purchases, and left me with a purchase on the credit card that did). And she didn't try to do anything to compensate me, or to even convey that this was a problem on their end, or that they were even sorry about it! After a few comments from her that conveyed, in both words and tone, that I needed to "get over" it, as SoftMoc had done everything they should've done, I told her that I didn't appreciate her attitude that somehow this was my cross to bear, and that by simply "refunding my purchase" they had nothing to apologize to me for. I was upset, yes, but I was telling her that my problem was more in principle than anything, since the amount in question wouldn't exactly ruin me finanically. All she had to say back was that I was yelling at her. I told her I was upset, and rightly so, but certainly not even in the vicinity of yelling. She said I WAS, and that "even her manager could hear me" yelling. Then I asked to speak with her manager, since I was getting nowhere with her. At that point, the manager was "not available" or even in the building, according to Dawn the "cutomer service" rep. I asked how her manager could be there to hear me supposedly "yell" but not to discuss this matter with (by this time, the matter was her rudeness, not necessarily even the refund mistake anymore). I called back three more times, and had the "luck" to reach Dawn each time. She refused to pass me to a supervisor and hung up on me each time too. Given the many shopping choices we all have in person and via the web, I would strongly recommend saving yourself any potential contact with a winner like Dawn and this company!

irritated by deepdiscount.com

Location: Other, California
Industry: Retail
Annoyed By: www.deepdiscount.com

I recently "purchased" a wii game (band hero) from this website. i then received an email saying my purchased was cancelled (after they billed me). I called to see what the issue was informed the lady I spoke to stated any items over $150 had to be verified (if being shipped to different address). I supplied the compnay with all my information to confirm I was purchasing the item (total was $169) and that I wanted it shipped to another address (it was a christmas gift for my nephew in Illinois). The lady upgraded my shipping and stated it was verified.
THEN I received two more calls the next day stating if over $100 the order has to be cancelled and it is impossible to verify. NOWHERE on their website states this is an issue. I asked what I could do- check by phone, nope. The only way is to send them a check then they can send it to a different address. Not sure how THAT is more secure than a credit card that I must give ALL my information verbally over the phone to someone. Then when I asked to speak to a supervisor, I was placed on hold and then the supervisor was "too busy" to talk to me. I am SLIGHTLY irritate

Island American Eskimos is Completely Unethical Breeder

Location: Other, Portland, OR
Industry: Retail
Annoyed By: Robert Brown

I contact Robert Brown about buying one of his puppies and he sent me a questionnaire. After I completely filled out the questionnaire, I sent it in and awaited his response. I told him that I wasn't looking at breeding and that I was very knowledgable about American Eskimos. I mentioned I was in a relationship with a man and that's were everything went wrong. I liked his lines and his program but his response to me was completely uncalled for. Below is the email I received:

"Jered,

After careful review, I don't feel like you are ready to purchase one of my babies. I am a Christian and don't believe that homosexuality is acceptable for any reason. My eskies don't deserve to be placed in the home of a sodomite. Get right with God and maybe one day you can have my puppy. If you don't get right with God then you will burn in hell forever with all other sodomites.

Sincerely,

Robert Brown
http://www.islandeskie.com"

That was copied directly out of my email. UNBELIEVABLE! What right does he have to judge me and tell me I'm going to hell because of my choice. Everyone should know about this bigot and he should be ashamed as a "Christian" of his hateful comments.

After 4 years, 47000km and 3 services, VW still cannot even FIND the cause of the screeching brakes.

Location: Other, Edenvale, South Africa
Industry: Automotive
Annoyed By: Volkswagen South Africa

After 4 years, 47000km and 3 services, VW still cannot even FIND the cause of the screeching brakes. Their solution..."drive with the handbrake ON and then release the handbrake and the noise will go away" awesome German engineering for it's flagship vehicle !!!

Nothing extra comes from www.cigarextras

Location: Other, online retailer USA
Industry: Retail
Annoyed By: www.cigarextras

www.cigarextras.com is a retailer that sells humidors, etc. I ordered a humidor (supposedly A stock) and what I received was a nightmare. The humidor was obviously B stock (or worse) The lid wouldn't close, the finish was marred, and there was overspray everywhere. I knew after 3 seconds of looking at it, it was going to go back. They supposedly have a 7 day return policy, but first you contact the customer service through the phone number listed. The number's a hoax. There is never anyone who answers it. I tried emailing them and all I got was one rude reply. The reply said customer service has 72 hours to respond. Funny, by the time that email came in it had already been 120 hrs. Well, the seven days were eventually up and still no response from customer service "can you say SCAM." I never did get any other communications from this company. It was only then did I start doing my homework and looked at a myriad of complaints about this crooked company. Caveat Emptor: Buyer be ware-You've been warned.

TEXT121 CHAT ARE A TOTAL CON, A DISGUSTING COMPANY TO WORK FOR - AVOID!!

Location: Other, UK and USA
Industry: Other
Annoyed By: TEXT121 CHAT

Well i stupidly applied to work for text121 company as i really needed the money and thought it would be ideal with having children to work from home. This involves sitting at a computer and answering texts from desperate people, mostly in a sexual manor. These desperate people think you are this lovely person at the end of a mobile phone who really likes them. You are even expected to answer tarot questions, people do not realise they are being answered by people who know nothing about tarot. Anyway you are given a target of 3000 texts per month, 2200 for the first month or they do not pay you - even if you do just 1 under. This company allows you to work for them, then just before the last day of earning, which is the last day of the month, they think of any reason to get rid of you so they dont have to pay you! They even had the cheek on the 31st of the month to block me from using the service and then to tell me they had teminated me from working for them and they would not be paying me as i must be thick! It had been my first month and i had completed over 2200 messages!
The bosses treat you like dirt and even swear at you and send you disgusting e-mails, they certainly wouldnt do this face to face! There are many people in the same position as myself who have been conned by this company also and it really needs to be looked into as it surely cannot be allowed?
Steer clear of working for these idiots unless you want to spend every day answering dirty messages and not being paid for any of them!
Disgusting