Fake flower delivery or really unorganized customer service

Location: British Columbia, London
Industry: Other
Annoyed By: http://www.arenaflowers.com/

Tha story is happening with my case now. Two orders had been placed (the website offered quite nice pictures of flowers to be delivered). The first one had to be delivered 4 days ago for as special date. From the Arenaflovers there is no answer, neither by skype, nor by e-mail or phone. The other order is placed for 27 september. Could anybody suggest the way to get it back (payment was done through visa) of make them to deliver the order at least. And still there is small hope to hear something from the company...
(province is misspecified as I don't really got what province they are placed at)

Staples @ Portage place Winnipeg manitoba

Location: Manitoba, WInnipeg
Industry: Retail
Annoyed By: Employee's

This is my second time in 2 years with this company that really gets to me. Let me jump right into it, giving the back story first.

2009: Went to staples as i wanted to by the Acer netbook (which was sold at $50 more then the listed web site price), long story short, when i brought it home, i noticed the damn thing was slow, hardly charged, and had a buring oil smell when i started it. I know that when a computer smells like that, shut it down, you will do major damage other wise. It was advertised as having 1gig ram, 160 hdd. What did i get as a unit? 256mb 2gig hdd. When i went to return it, i was treated like i swapped parts out. purchased to home, plugging into the wall, and turning on total time? 20min. How could i swap parts? More so, it NEVER went online yet i was accused of putting a web cloud virus on it <???>

2011: Now something that really burs me bad. Went to this staples location for the second time in my life. Wanted a ereader and cell phone. Not that hard right? The only cell phone they had was a Telus LG Bliss. It was being sold as prepaid only. The rep talked down to me like i was a idiot (I worked cell phone Tech level, i think i know what a cell phone is and what the power button is just saying). When i asked if the prepaid plan had free incoming calls, the "expert" (more like bright spark) went to this computer and had to search for plans he supposedly looked up, then "forgot" to do a search on Canada. When i asked about information on the kobo ereader that took another 10min of searching. When i said enough is enough and wanted to walk out, he "magically" found the information. When i told him i wanted to purchase said ereader and cell phone, he had to of course go to the back to get the products. after 6 minutes of waiting i decided to walk. Out came Mr. Tech with ereader in hand, as he approached the cash he dropped it, then all i got was a "opps" and "that is what you get for being this cheap thing" umm what?! turns out the spud decided that while he was back there he needed a washroom break, then a bite to eat.
Once i paid for everything i went to the food court and opened the phone, while i looked at my new (HA HA) ereader. Turns out i paid full price for a product someone returned and the one i had was for a upcoming sale. Tried to activate the telus phone but no prepaid service here. Then the store wondered why i went back with all packaging and returned the reader, cell phone, and UNUSED time card, i wanted a FULL refund....my reason: Loosing faith in the purchases as their "tech" knew nothing. The funny part is the so called Guru that served me? As i was returning the items, he smirked walking into the store front with more food in hand making a comment like the phone and reader i got was far to advanced for me to operate.....
AVOID THIS STORE LIKE THE PLAGUE!

A Thief Owns Proud Shopper

Location: Other, Falkville, Alabama
Industry: Other
Annoyed By: Ron at Proud Shopper

On 03-14-2011, I ordered 3 items from Proud Shopper. About 1 1/2 months later I received 2 of the items but not a belt buckle which was one of the items. Rone would never inform me when my buckle was coming. It was always me doing the contacting. Finally he told me that the company that makes the buckles went out of business, which was probably a lie. I then asked fro a $19 refund, which is the cost of the buckle. Again and again I emailed him about the refund, but I received no response. Finally in July I filed a complaint with the Better Business Bureau. He also refused to respond to them. Later I saw that there have been 22 complaints lodged against him with the BBB. Most, like mine, merchandise was never shipped. Ron has every intention to cheat people, it doesn't just happen. Do NOT buy from this crook. If you don't believe me, contact the BBB in Alabama.

The truth about Bell Mobility

Location: Ontario, Toronto
Industry: Telecom
Annoyed By: Bell Mobility

This is from perspective of a Bell Employee. I want to show how things are on our end so people can understand and not assume that we have more authority and abilities than we really do. At the same time that blame goes to the company and quite a bit of agents for their lack of patience and interest in the job , customers are also to be blamed for their lack of knowledge and research of their purchases and devices.
Bell Mobility deceive both its employees and customers as well. The employees are not well trained, pressured into denying a union, under paid for the duties they do, and do not get advancement opportunities unless they know someone at top.

Learn more about this trashtacular (made up the word :) ) and its ways by going to this website http://thetruthaboutbellmobility.blogspot.com/ it includes how things work at this company and even a special contact number to reach its customer service even faster without all the hassle.

Next time you fly, please fly WestJet.

Via David Hardman's Facebook

The A Cappella Fellas were supposed to perform in Quebec City today at the AVON convention. We had flights booked well in advance and were scheduled to fly to Toronto at 12:05 am with Air Canada.


Air Canada overbooked the flight by 36 seats and the departure time was delayed by 90 minutes. We managed to get all six of us on the 1:35 am flight, and wound up sitting on a full plane for over an hour only to be told the flight staff were not allowed to work any more hours that day and there were no available staff on standby. Four Calgary Police Officers escorted us all off the plane and, like cattle, we were all herded into the walkway where we waited for another 20 minutes.

AIR CANADA's SOLUTION: Provide us all with a 1-800 number which will lead us to an automated system so we can re-book our flights. The next available flight was at 10:00 am, which meant we would miss the AVON convention by the time we arrived in Quebec City. Furthermore, having checked, the 10:00 am flight was also cancelled.

THE DAMAGE: The Fellas did not get to perform in Quebec City, which would have been an amazing experience. AVON will have no entertainment at their convention this evening. The Fellas will not get paid for a show we didn't do. I booked time off work which I will not be compensated for. One gentleman we met last night will miss his own daughter's wedding. Another man who was flying home to be with his father (who is on life support) will now be even further delayed.

Why support a company that purposely overbooks flights and treats their customers as though profits are more important than customer satisfaction? We immediately called WestJet to see if they could provide a solution. Instantly, we spoke with a Super Sales Agent (no automated nonsense). Within minutes they had searched numerous flights to see if they could get us to Quebec City on time. Unfortunately, their flights were fully booked and they would not be able to accommodate us; however, we were pleased with the service and effort they put in to assist us.

Please don't subject yourself to the deplorable service Air Canada provided us last night. Do yourself a favour and always fly WestJet. Also, please feel free to share this story with your friends and loved ones. Thank you.

David Hardman

http://www.theacappellafellas.com/

Air Canada has the worst customer service I've ever seen!

Location: Ontario, Mississauga
Industry: Tourism
Annoyed By: All customer service representitives

Long story short: Our flight was delay for 9 hours to NYC and we were stuck on the plane for 9 hours until AC finally told us our flight is CANCELED! We were starving and we were not allow to buy food but I see the flight attendant serving drinks and snacks to the executive class customers. I know executive class customer paid a lot more for the flight, so we weren't expecting the snacks to be free, but we can't even purchase food or drinks! After our flight was canceled, they did not provide any instructions for our rescheduled flight, they made us wait for another hour to get our luggage because they forgot to unload the luggage from the plane and when we finally found the Air Canada customer service counter, we had to line up for another 2 hours to find out our flight was rescheduled to the next day at 8 am. By that time it was already pass 12 am, so we have to be back to the airport at 6 am. On our returned flight from NYC, our flight was delay again for 5 hours and like last time AC did not provide any customer service or updates. When I e-mail AC to complaint, this is the e-mail I got:

Dear Ms. Liu,

Thank you for your follow up.

Again to clarify, when we are told to cancel flights by Air Traffic Controllers, we often have no say in the matter and have to do what we are told by these government agencies.

The Executive Class cabin is much smaller than the Economy cabin, which makes a quick clean up much easier and these guests pay a huge premium for additional service. If you are interested in the "extras", you are welcome to purchase a seat in this cabin on future flights. We make no apologies for providing extra service to these high profile customers.

Also, we do not offer compensation for weather problems, simply good will on occasion, therefore we are unable to provide the compensation you are seeking.

Sincerely,
Jeremy

What kind of customer service is that? He made it sound like I deserve their bad customer service because I wasn't paying for their executive class service. This is why Air Canada has such a bad rep because they these type of people working for them! You should never be allow to reply to an e-mail like this if you work in the customer service department!

assholes at mcdonalds

Location: Ontario, port elgin
Industry: Restaurant
Annoyed By: employee

I eat Mcdoalds just about every day cause my kids love it, and i usally enjoy there breakfast. Today i went in cause i needed to use the rest room and they told me i wasnt a customer i had to buy something. What a joke they just lost business

GTA Heating & Air (Brampton & Richmond Hill)

Location: Ontario, Brampton, Richmond Hill
Industry: Utilities
Annoyed By: Poor service

The people who run this company will readily sell you furnace and a/c but have no interest in answering service calls. In fact they go as far as being rude and hang up if you call them to send a service tech.
My experience with this company is very unsatisfactory and I would not recommend to anybody. Please do not fall in a trap with their sweet talking sales guy, once you pay they will forget you.

Frustrated Customers from the HP TouchPad Hunt

 

With the sudden price drop of the HP TouchPad, customers are flocking to  TouchPad hunt over the past weekend.

The now-discontinued tablet’s prices were slashed to $99 for the Wi-Fi only 16GB model and $149 for the 32GB flavor. Apparently, the fire sale caused many stores to be out of stock – making it nearly impossible for deal hunters to snatch a discounted WebOS tablet up.

For example, Staples Canada has received vast amount of complaints regarding the frustration over the purchase (e.g. Sold out before store is open or confirmed order got cancelled etc.). Staples Canada claims that they will investigate into it and advises customers to send their complaints to facebook@staples.ca:

"We had an incredible response to the Touchpad offer which is amazing since we only mentioned it on Facebook and Twitter. Sorry to all who were unable to get one Unfortunately, it was a while supplies last offer. For specific situations mentioned in our Touchpad thread, please do send us an email with details including store, time you came by, so we can investigate on Monday. facebook@staples.ca"

Let us hear your story !

GREATER GARDENS , CALGARY ,AB - - - AFTER THE HONEYMOON

Location: Alberta, Calgary
Industry: Other
Annoyed By: Greater Gardens, Calgary, AB.

If its not too late for you - cut your loses & run. These people lie like crazy. They promise you all kinds of things BUT after they get your money they treat you like crap. They don't return your calls. They say someone will show up to fix the problems but it never happens. They have a million excuses as to why they haven't been able to get back to you for over a YEAR or TWO. Be very aware that the 2 people that own Greater Gardens only took it over less than 10 yrs ago but they still use the award winning crap since 1985 on their website from the previous owner. The workmanship is at most poor. They know nothing about concrete or the process But they will tell you differant. You'll know how good they are - unfortunatly its after it's too late. Their landscape skills are very poor. They promise to replace all the dead plants later But more than ayear goes by & they still have excuses why they can't get to you. The plants die because they don't know how to plant them properly. They say they will put on 3 inches of mulch - so you pay for that. The first heavy rain the mulch is at the bottom of the hill - firstly because the edging that cost you a fortune was installed too low to hold anything - & secondly because there wasn't even a 1/4 inch of mulch put on. The mulch they put on wasn't the nice fine stuff they promised & I paid for. The crap they put on my yard is like kindling pieces.So much was promised to us in the begining & we just kept paying & paying & paying .

Now we want the repairs done they promised. The irragation was never hooked up right nor worked properly- still waiting 2 yrs. Dead plants & shrubs to be replaced -still waiting 2yrs. Concrete installed
is cracking & chipping - uneven steps - still waiting.

They promise you care guides for all the plants & shrubs you paid for, that they improperly installed- but you'll never see them. Its all "FLUFF & BS" just to get your money. Then they treat you like crap - they ignore your calls or they say I'll get back to you & never do or someone will be out this week & no one ever shows. The only people that do show up are tradesmen from other companies that are there to fix their mess or do their repairs because of the shawdy workmanship of Greater Gardens in the first place. Their attitude now is rude - they don't have time for you anymore - you're not important anymore - you're bothering them - you're annoying - we promised you the world & took your money- we gave you poor service & did a crapy job - what more can we do to make you go away. BE AWARE that this company is now claiming to do Kitchen Renos.! ! !

With no experience in the Industry - I would never recommend this Company for inside or out side of the house. Always do the research - we didn't and we have paid dearly for it. Don't employ Greater Gardens in Calgary AB. -totally frustrated by such rude and unprofessional service -