Tim Hortons

Location: Ontario, Markham
Industry: Restaurant
Company: Tim Hortons

I bought two coffees at the McCowan rd/ Hwy 7, Markham Ontario location. After we drove away and tasted the coffees..they were burnt and undrinkable!!! We drove back through the drive-thru, the server asked :Did you really buy these here?" First off, yes, but second, so what if we didn't./.. the cup says TIm Hortons...buddy gave us new coffees but was very aloff...like we were asking for gold. I was so mad I walked in and spoke with the manager, apologetic, but didn't really seen to care. Well, that's my last TImmie's burnt coffee...ever! I'm going back to COuntry Style....Tim Hortons no longer needs the business, thus really doesnt care about customers...while Country Style really will bend over backwards to make sure you have the perfect cuppa!!!
Karen

Best Buy, bad service

Location: Ontario, Ottawa
Industry: Retail
Company: Best Buy

I went to Best Buy to get a wire for my home theatre and I had to get someone to help me find it, it took 7 minutes and 3 different persons to find the dawm thing. I went to the cash, paid with a debit card and went out. Before I got to my car, I realized they charge me $10 more than the price tag. So I went back in. The guy at the door told me I had to go to the service counter to bring the wire back...??? after telling him my story again, he told me the same. So I had to get in line with 8 persons in front of me for 15 minutes to be able to talk to the guy who took my receipt and went trying to find the manager to do whatever they had to do with it. Finally, I was able to get my $10 back. I Ieft without the wire. The guy at the door asked me if I found everything I need and gave me a nice "have a goog day", I couldn't believe it!

I have lots of friends, I know a lot of people and I have a very big mouth!

Artist specific store

Location: Ontario, Toronto
Industry: Other mv md

I went downtown today to a store that specializes in items that I need for my business (I am an artist). I have been told repeatedly that the service is a little lousy, but their prices more than make up for it.

Boy were all those people wrong. Service that lousy is not worth saving a few dollar!

I got down there and was buzzed in to the shop. I got in and the guy stares at me, asks if I am "in the business" when I say yes and that I am licensed to buy wholesale. I also add that I had never been to this particular shop before and was not sure what their protocol was. He says ok, shruggs and walks away. I continue into the store.

He then rudely informs me that I need to put my purse in the locker and there is a key. I look around, I see the lockers, ok, no sweat. Uh oh. None of them have keys. I ask where the keys are, he rolls his eyes and points in a totally different direction from where the lockers are.

I start looking around, choosing different things. Clearly I am struggling to carry it all. Finally he pulls a basket from behind the counter and says I can use it.

I ask how pricing works, then go on. On the bins there are so many numbers I have no idea how to read them. I am not exactly new to the business, but I have never seen anything even remotely like this.

Finally I get everything I need and go to pay. I get told that it has to be organized and weighed "over there" first. 4 workers in the shop. 2 customers.

I waited 20 minutes for one to notice I was waiting for service (and I called and asked for attention 3 times).

I finally got service, and went to take it all to pay. I just wanted to get out of there.

I got a pen for being a first (and last) time customer.

Cancelling an AOL Account

Call To Cancel AOL

Automated Hello : 4 Min.
Spent On Hold : 11 Min.
Talk With "John" : 5 Min.
Automated Goodbye : 1 Min.
----------------------------------------------
Total Call : 21 Min.

Staples

Location: British Columbia, Langley
Industry: Retail
Company: Staples the Business Depot
Annoyed By: Store Manager (British accent, wears glasses)

FutureShop had a Canada Day sale on the Logitech VX Revolution Mouse advertised for $39 (no rebates), so I decided to take the flyer to Staples in Langley to get a 110% "Price Match" (or PM). Staples had it for $99 at the time.

Spoke to a sales rep about the PM, who in turn went to his manager. The manager (who had a British accent, and eye-glasses) said they couldn't PM because the flyer has a "Web ID", which according him means that price is after a Mail-In-Rebate (MIR), and they don't PM MIR's. I told him that I was just at the Future Shop and there is NO MIR, and $39 is the actual checkout price. I go on to say that the "Web ID" has nothing to do with any MIR's, it's simply the ID of the product so the customer can identify and purchase the product online if they so choose.

This stupid manager didn't get it, and still insisted that there was an MIR involved, refused to PM it and just walked away from me.

I just could not beleive it. Here I have a legitimate ad from a direct competitor and this idiot manager will not honour the Staples Price Match policy. This totally pissed me off, and I felt like punching this jerk manager (with a snoby British accent) in the face.

To anyone reading this, I highly recommend not shopping at the Staples Langley location, especially if you want to PM anything.

Markham Honda

Location: Ontario, markham
Industry: Automotive

I bought my 'new' car over at Markham Honda a few months back. After a few days I noticed the car had quite a few minor scratches on it to be considered 'new'. There were minor scratches on the power windows, center console, and even the driver seat had some wear on it. The kicker was when I noticed that even all four of the door handles were faintly cracked. It then occured to me that when I was in the showroom before there was a car which was the same colour at that time. However, when I purchased my car the car in the showroom was no longer there. I concluded that I was sold a showroom car and that was the reasoning behind all the minor scratches and broken door handles. I called Honda Canada about this and they did nothing. I emailed the manager over at Markham Honda and again no response. So buyer beware especially over at Markham Honda!

How iHateBadService helps you get back at companies for dishing out poor service

mv
Forget the sternly worded complaint letter, that’s so 20th century. These days, companies can pay a much bigger price for their customer service slip-ups. Thanks to the proliferation of blogs, a global audience is at the fingertips of every ticked-off consumer. Companies continue to learn the hard way that poor-customer-service complaints can make their way from niche web sites to network television.

Here's how we can help. Millions of smart consumers are using major search engines like Google when they are looking for product or service. That's why companies are pouring tens of millions of dollars to get their websites listed on the first page of Google. On the other hand, with the launch of iHateBadService.ca and the contributions from many of you, some of our bad service stories are already listed on first page of Google within a month since we launched ! Check it out !!

Search Keywords in Google	Listed on Google Page No.
kinkos yonge and eglinton	1
ontariophonecards.ca bad service	1
petro canada locations bc bad service	1
riverside doors kitchener	1
staple business depot bad service ontario	1
shopper drug mart scarborough different price	1
purchase shaw modem ontario	2
ll fornello's richmond hill	2
world fine cars toronto service	2
ramada plaza resorts ofv scam	2

So what would you do if you are a potential customer ?

Sh*tpatico *rains* on my internet parade

Location: Ontario, Toronto
Industry: Telecom md
Company: Bell Canada

For years, every time it rains, you get kicked offline and have to reboot the dsl highspeed 'modem'. This is Bell problem with moisture getting in their phone lines or lightning jolting their system. Who care what it is, I have never heard of highspeed cable going down ALL THE TIME, IN EVERY STORM. We have told the tech people this many times but it still happens. We are not the only victims of this either, I have seen others in forums complain of the same thing. Weather is unpredictable so if you hear of a storm on its way, DON'T START ANY HUGE DOWNLOADS IF YOU HAVE SH*TPATICO!

Bell Sympatico and Microsatan, oops, I mean 'soft

Location: Ontario, Toronto
Industry: Telecom mv
Company: Bell Canada

First of all, Bell Sympatico moved to an smtphm based email server system WITHOUT WARNING ANYONE IN ADVANCE. Probably to weed out bogus and fraud accounts in the process (you are forced to phone the help people-who are in India and hard to understand). Anyway, I have not been impressed by Sympatico's partnership with the biggest thieving corporation on the planet (Microsoft) from day one. Now, come to find out, they don't "officially support Mozilla Thunderbird". That means you can recieve email with Thunderbird on the smtphm server (complete with 'secure socket layer' protection, aka SSL) but you can't send with the same protocol, you have to use the old, insecure smtp1 server settings to send (actually, you have to change "TSL if available" to "No" also). This to me, is a blatant disregard for one of the most modern, safe, and functional email clients out there, any version of 'Outlook' is unsafe and lacking junk controls (don't know about now, maybe MS woke up and copied the competition AGAIN). Shame on you Bell, you made a deal with the devil and now you are losing my business. Funny part is, I hate Rogers more, but I hate Microsoft and its partners even more so Rogers wins. How frickin' sad is that?!

BAD SERVICE

Location: Ontario, Kitchener
Industry: Other

Was stood up for an appointement. Rescheduled for the next day.

The Following day, called 4 times. Finally showed up 2 hours late.

Unacceptable

Apparently there time is more valuable then mine