Sunday, July 19, 2009

Wal-mart = low prices + awful customer service

Location: Ontario, Milton
Industry: Retail
Annoyed By: Wal-mart Milton

Sure, Wal-mart has the lowest prices but they also have the lowest grades in customer service. They place a lot of importance on offering the same products as their competitors for cheaper but not enough emphasis on how to provide good customer service.

It was some time in the first couple of weeks of the new year, when many people are returning merchandise to the stores after over-spending for the holidays. Of course, there was a line-up at Customer Service. I was simply there to use the handy Western Union service they offer to send money to the U.S. I got a form, completed it at the desk and then went back in line to where my sister held my spot.

We finally got up to the front and the lady at guy at the desk anxiously looked at the Western Union form in my hand and then replied that he didn't know how to put those through so I would have to wait for the other lady to return. So I stood there and waited and then she returned, was told what I wanted to do and then proceeded to do what she was doing. A minute later, she tells us that the machine isn't working and that she is waiting for someone to come in and fix it. Did you think that maybe it would have been helpful to tell me that before you wrote on your paper so that I wouldn't waste any more time after having waited in your super long line-up?? So I asked her when I could return to do my transaction and she plainly said, "I don't know, I don't know." Perhaps you could put a sign up to tell people that the machine isn't working so that they don't waste their time filling out forms and waiting in line to be told this.

Thanks, Wal-mart Milton. Not only is your team slow but they are also not helpful in any way. Completely useless.

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