Thursday, October 27, 2011

Wish I could Ditch the DISHWASHER!

Location: Ontario, Pickering
Industry: Retail
Annoyed By: Sears Canada

I bought a Kenmore Dishwasher in May 2011 and by July it wasn't working! That's reliability isn't it?
I finally called Sears on August 21 and today October 27th it still isn't working! Seriously? It takes them 2 months to fix it? The next available appt is Nov. 3rd! I have had to rebook an appt for them to come in at least once per week since I started called and they keep cancelling! When the guy finally showed up he said he'd be back... and when he did he brought the wrong parts. 3 weeks later he finally showed up again (after being postponed 6 times) and he "fixed it".

Not 2 cycles later the dishwasher wasn't working AGAIN! Same problem as always. I called Sears to ask for a replacement and "that is not their policy". I must have waited on hold with Sears 10 times at 1/2 an hour holding time each. All their c/s have attitude, are rude, tell me they have a policy that they have to stand by. And really don't care that we spent $600 on a dishwasher that doesn't work.

They refuse to exchange it for me and tell me I must wait for it to be fixed. And that they will continue to fix it until the tech says it isn't fixable. Which means they can "fix it" have it break and "fix it" again until my warranty is up!

I sent 2 emails and 2 letters (hand written) to head office and NO ONE is getting back to me. It is honestly a headache and Sears does not care that we are so frustrated. When I told them I would never come back the agent said "well nothing we can do about it"?!! Really? Shouldn't they want me to come back?

Worst mistake I ever did was trust in Sears. I always thought they were a good company that cared about their customers. Turns out they are not phased that I've been waiting 2 months to fix a dishwasher less than 6 months old. NICE!

Tuesday, October 25, 2011

A Very Crappy Place in Tulsa, Oklahoma

Location: Alberta, Tulsa
Industry: Restaurant
Annoyed By: Crawpappy's

On a recent outing to this establishment, this reviewer, a 12 year regular at this establishment, was seated at the bar, and was forced to wait for 45 minutes for any contact from the staff on duty. He could not get another drink or even tab out and leave. The staff was playfully engaged in social and drinking activities on the opposite side of the room (to the exclusion of all customers in attendance). Finally, a nice bar-back noticed the situation with the customers, took the initiative, and served another round to those who were waiting. This was not the first time this had happened here, but this time it was the last straw. Please read on ...
After finally getting her attention, this reviewer attempted to lodge an honest complaint about this unfortunate situation to one of the senior staff members (most seniority). His proper customer complaint was met with contempt and agitation from this "service industry professional". He was berated by her for complaining and cursed at for what is a normal customer expectation - decent and timely service. A few kind words (i.e., Customer Service 101) would have resolved the situation immediately and without any further repercussions or ramifications. I certainly cannot recommend this crappy establishment to anyone under any circumstances.

Saturday, October 15, 2011

Selling Empty Games

Location: Ontario, Scarborough
Industry: Retail
Annoyed By: EbGames

I went to purchase Killzone 3 Collector's Edition because it was on sale. I went to pick it up. Opened the box. No Game, no artbook, no voucher. I went next day and the told the sales guy about the incident. They said they would exchange it. I recieved no apology or any explanation of why they gave me a box with no product. I told him: I wanted my money back. He calls the manager on the phone because he can that I am clearly irate. The manager tells him to tell me exchange only. I completely refuse and I demand to speak to cowardly manager who is ordering his subordinate. The manager refuses to speak to me. I was livid at this point. I demanded a refund, after about 15 min of arguing finally got my money back.

To put things in context I've spent about $2,000 this year on gaming. I will never set foot in that trash pile they call business.

Ebgames treats customers like absolute shit. Stay far far away from there business. Go to Futureshop, Best Buy or Amazon.

Tuesday, October 4, 2011

Freshco grocery store

Location: Ontario, Waterloo
Industry: Retail
Annoyed By: cashier

After paying my bill I always say "thank you".
Most cashiers do not acknowledge anything. Where are their manners?
Wish they should be taught to say." Thank you for shopping at Freshco".


Location: Alberta, Mississauga
Industry: Other
Annoyed By: Hewlett Packard Case Managers

Here are a few points taken from HP's Standards of Business Conduct: Building trust together.
I've rated each one as follows:

1)Passion for customers - FAILED
2)Uncompromising integrity - FAILED
3)Customer loyalty – FAILED

Now let me tell you WHY:

The following is an e-mail I sent to HP Canada CEO and submitted to HP Canada customer service online:

I purchased a new desk jet printer from HP in Feb. this year to replace a HP printer/scanner that stopped working. Neither I nor the HP technicians were able to install the new printer.

The technician suggested I purchase another desk jet printer. I had the same problem with the 2nd printer - would not install either.

I checked with a technician in Ottawa and he assured me that there was nothing wrong with my operating system.

I decided to keep the printers until someone could figure out how to install one of your new printers. (I have an HP laser printer that is my main printer).

My hard drive (3RD defective HP hard drive) crashed. This past week I was able to replace it and install one of the HP printers I had on hand and planned to return the one your technicians advised me was not the best one and now one of your printers is installed and is working perfectly.

Yesterday when my installer was speaking with your technician about installing one of the printers, your technician said that the printers would not install on my old system because I had Windows XP MEDIA EDITION. WHY didn't they tell me that in February? OBVIOUSLY if I had been told that the printers would not work with my existing system I would have returned both immediately.

I have been advised that I am unable to return the 2nd printer, even though it has not been used, because you have a 21 day return policy. At no time did any of your technicians tell me about any return policy and my receipt does not mention any return policy. OBVIOUSLY if I had been told about your return policy or saw this information on my invoice I would have returned both printers immediately.
This printer cost me close to $100.00 and I would very much appreciate receiving a refund.
I do understand that some companies and businesses have return policies, but their customers are advised about their return policy conditions and the conditions are always indicated on their merchandise invoice.
I have installed one of the printers, am satisfied with it and plan to keep it. I just want to return the 2nd one (has not been used).

For many, many years I have been a VERY faithful and satisfied Hewlett Packard customer – UP UNTIL NOW.

I would really appreciate your help and am looking forward to a positive resolution.

1) I received a call from the original Case Manager who said Corporate Headquarters sent my e-mail to him and he refused to allow me to return a brand new printer, even though I am keeping the other one.

2) They had the gall to send me an e-mail asking me to participate in a survey!!!

Monday, October 3, 2011

TTC Customer Surveys - Tell them what you think !

TTC wants to hear from you !

TTC has launched a customer survey in order to better understand and improve the quality of our services.
Fill out the Customer Service Survey now!