Saturday, June 25, 2011


Location: British Columbia, Coquitlam
Industry: Automotive
Annoyed By: Speedy Auto Glass

So I got a cracked windshield, took my car to Speedy Auto Glass for replace the entire windshield. After 4 hours at the shop, I go back and find a part of the hinge cover by the hood missing. 

My car was awkwardly parked across the Speedy Auto Glass Shop, they probably parked there, hoping I would go in and pay and hop back into my car without noticing the damage, as it was at the passenger's side. 

I went in to ask about the damage and the Technician, who did not show his face, shouted out 'it was already like that when the car was brought in'. WHATEVER!!! They so damaged it, and tried to covered it and when I asked about it, they DENIED IT. 

At least be honest and just admit and pay for the replacement.

I honestly hate dishonestly. Going to speak with the Manager and see what will be done.

Tuesday, June 21, 2011

Phones should be automated

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

Six rings to answer, then put on hold for ten minutes. Go automated or hire more people to answer phones. There is no excuse for a phone to ring and ring and ring.

Wednesday, June 15, 2011

Twitter Study: 82% Of Customer Service Tweets Express Negative Sentiment About Brands, Companies

A new study carried out by TOA Technologies shows that more that 1 million people read customer service-related tweets every week. More than 80 percent of those tweets are of a negative or critical nature. The study examined more than 2,000 tweets between February and May, with a focus on Twitter users’ perception of the cable installation service industry. It did this by targeting tweets that contained terms such as “the cable guy” and “installation appointments.”. TOA found that 82 percent of the tweets had a negative sentiment, and that these tweets reached 780,000 followers before any retweets came into play — so many more people are likely to have seen these negative tweets.

Follow on Twitter !

Monday, June 13, 2011

Walmart was among the worst for their retail service in eight of the 21 categories Rated for customer service

In a Consumer Reports investigation on customer service, the Bentonville, Ark.-based retailer and its wholesale retail cousin Sam’s Club, were rated among the worst for customer service. In fact, Walmart and Sam’s were among the worst for customer service in eight industries including appliances, electronics, cell phones and supermarkets.

Full story at Chatham Journal