Thursday, October 4, 2012

Charged $500+tax to install a part worth $99+tax

Location: Ontario, Toronto
Industry: Other
Annoyed By: Quick Fix Appliance

Horrible experience with Quick Fix Appliance in Toronto. First, I don't know who they are. They don't have any names on their website, and they sign all emails as "quick fix".
The transaction with the technician was okay, until they showed up with a part and I asked for proof that the part was newly purchased, and not used or refurbished. They couldn't provide me with that proof, so I cancelled the order. Fine, but then they charged me every fee imaginable for the cancellation, and the diagnosis of my dryer ended up costing me over $200, with no part and no repair.

Then I called a local part depot. I found out that the part quoted by Quick Fix could be easily be obtained for $99+tax. Quick Fix quoted me over $500+ tax.
The dissatisfaction on the pricing is just the tip of the iceberg. The technician got into a verbal altercation with me and my husband that almost ended in a fist-fight, it was so awful. The technicians bullied me and yelled at me, and then returned only a tiny portion of my deposit.
Don't do business with these people