Industry: Automotive
Annoyed By: DEALERSHIP
I purchased a 2009 Dodge Journey and had taken it to Dean Watsons a Jeep/Chrysler/Dodge dealership for service. I had taken my Journey in for warranty work regarding a noise from the rear that was very annoying. They advised me it had to be sent to a body shop. I left my Journey with them and they sent it to Precision Auto a body shop in Uxbridge, Ontario. I picked my Journey up the next day and the noise was gone, I was advised it was the emergency brake cable causing the noise. I was very happy this was December 2008. On May 9, 2010 I was driving my Journey when the noise came back very loud and constant, then there was a loud squeal. I pulled over to see smoke coming from the drivers side rear brakes. I let the truck sit and managed to get the truck home. The next day (Monday may 10, 2010) I went to Dean Watsons and advised what had happened, they informed me they were booked for the next two days. I needed my truck as I was having surgery and had appointments to keep. On Tuesday May 11, 2010 I drove my Journey to Richmond Hill to the dealership that was servicing my Journey and advised what had happened. The mechanic took my truck in the shop and came back in about 25 minutes and advised my emergency brake cables were routed incorrectly causing it to get pulled by the compliance bushing and pull the emergency brake cable. I advised of the warranty work that was done and was told I would have to discuss this with the dealership that did the work, The rear brake job cost me over $500.00 plus I was charged to have the cables rerouted properly. I went to Dean Watson and spoke to Rick the service manager who said it would have happened sooner and they could do nothing and if I wanted to contact Chrysler. I called Chrysler and filed a complaint about Dean Watson and was advised to speak to Dean Watson the owner. I have stopped by several times and even left a letter for Dean Watson and no one has bothered to call me back. I am not sure who is at fault Dean Watson or Precision Auto for improperly routing my emergency brake cables and have only asked to split the difference for the rear brakes.
I would not recommend either Precision Auto or Dean Watson for service or body work.
You really need to have all your facts straight before you rant about poor service, because from what I know as facts are far diffrent from your story!
ReplyDeleteAnonymous what is your deal.
ReplyDeleteYou should learn how to read.
Update
ReplyDeleteDean Watson refused to answer the letter since he is not at the dealership often since he cannot drive (thats another story)
Rick the service manager answered the letter advising I should talk to the dealership that is currently servicing my Journey.
HA HA very funny, at least they know what they are doing. If you own a Dodge, Chrysler product and want good service go to Agincourt Chrysler, Excellent service.
Back to Dean Watson, I have mentioned this to many people who have asked about my Journey and two friends who purchased Journey's to stay away from Dean Watson's for any type of work including warranty go to a reputable dealership.
shouldnt have bought a journey.....there piles
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i used to work there.Dean retired long ago . is dick head sone chuck runs it and hes is awful
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