Sunday, December 28, 2008

Lying Unethical Sales Associate at Future Shop

Location: Ontario, Markham
Industry: Retail
Annoyed By: Jay md

My boyfriend bought the MacBook Air for me as a x'mas gift and he had actually been around a couple of Future Shops and found the last one in stock (or so they say to be the last one). The sales guy, Jay was nice to show him the Mac Air and explained to him why the box had been opened. My boyfriend asked Jay several times whether he was sure that the computer was brand-new which Jay promised it was. Later when I received it and I realized after five minutes that there was a battery failure. The first place I went to was Apple Store and the people there told me that it is a failure in battery and that they would replace it for free, however when the Apple staff heard that I got it as a x'mas gift she thought it was very weird because once she typed in the serial number she saw that the product was already purchased back in APRIL, and to top it off, it was sold from a BEST BUY shop and that the person had probably returned it to a Future Shop or something! I got so upset that I just wanted to rush back to the same Future Shop store and speak to the manager, however since they are on boxing week sales they they are not accepting any returns so right now I am still waiting!

I can't believe they are so unethical!

Blame it on God!?

Location: Ontario, Toronto
Industry: Transport
Annoyed By: American Airline reticketing-counter rep.

My friend, K was supposed to leave Toronto yesterday morning and head to JFK (New York), and then later on catch a flight to Hong Kong. Unfortunately, the weather condition became very bad and her flight got canceled so then she tried to get help at the AA reticketing counter.

To make a long story short, my friend went from one counter to another and then this lady who was already K's sixth attempt was not much hope either. While K begged for her help, she refused because she said there isn't anything she could do, especially when her ticket was rather "complicated" (as she was traveling with a "around-the-world-ticket). Eventually the poor girl started to get tears (she has already been at the airport for 4-5hours at that time), and instead of being sympathetic, the sales rep says (with an attitude of course), "don't cry, it's not the end of the world, we should thank god that we are all alive!!". K was obviously very shocked and upset when she heard that and she told them that it's their responsibility to help her solve the problem and she is relying on them to do so, however her response was, " don't blame me for the weather condition, blame it on god, it's in his hands, and if you don't stop crying I'll CALL THE SECURITY, then you won't be going anywhere!" Can anyone believe this?! K was actually being threaten here!

At the end the only thing they could do was to book her on a flight three days later and there was no guarantee that she was going to get on a flight from JFK to HK. But that was the only thing they were willing to do. On top of that, K saw that these other passengers behind her got rescheduled for a flight earlier than hers! When K calmed down she spoke with that rep again and told her that her attitude was very inappropriate and she should not have treated a customer or a person like that in general, and the rep's reaction was, "Yeah, this IS my attitude, either you like or not".. what kind of customer service is that?! The story is still way longer, but I believe all of you are able to feel the frustration. We depend on the airlines to help us when unexpected incidents occur, but instead K was being penalized when they are not handling their customers accordingly!

If you don't like your job, then just sit at home and rot, why have this grudge against people who are actually victims?

Sunday, December 21, 2008

When good sites likes this are used for wrong reason

Location: Alberta, Edmonton
Industry: Telecom
Annoyed By: Dec 20 telephone repair complainer

Its one thing to get lousy service and God knows we have all had losers and people that took there bad day out on unsuspecting customers.

We complain and we have every right to.
But when someone goes after a service man by last name.. wow that is just vengeance and rude.

Which tells me it is easy to file a BS complaint about an Ex-boyfriend or about someone that refused to put in Free cable line, etc.... and get away with ruining there reputation.

So complain about Telus service (I sure do) and about "Jack at 12pm on Dec 20" but using last names? LOL you are out for blood and it will come back to you two-fold when someone is pissed off at you someday.

BTW how can I tell this is a personal dig? Telus does not give out last names of workers.

Tuesday, December 16, 2008

Queen's Pastries MOLDY

Location: Ontario, toronto
Industry: Other
Annoyed By: Manager

I went to Queen's Patisserie and bought a cake on Nov 19th 2008 for a birthday party on nov 19. Party went well, we sang a birthday song and cut the cake. The cream was fresh and we served the first slice of cake, the cake fell onto its side and the bottom of the cake was moldy. Everyone examined the cake bottom and it had mold everywhere. No one ate the cake, we put the slice of cake back into the box. The next day Nov 20th we went back to Queen's Patisserie and asked for a refund. The manager refused a refund for the moldy cake and instead informed us that she doesn't know what we did to the cake to make it moldy and if we left it out side. She was only willing to give us a credit note for the cake. We were extremely unhappy with this, so we informed the manager that we do not want the credit not, if she isn't going to refund our money for the moldy cake, we will keep the cake and bring it to the health inspection department and have them do a funny investigation. For everyone that wants to buy cakes here, I strongly recommend that you inspect the bottom of the cake before eatting it.

Monday, December 15, 2008

TD Bank

Location: Ontario, Toronto
Industry: Finance
Annoyed By: TD telemarketers

I am so sick and tired of TD bank calling every single f**king day just to tell me about their services. If I have a question, I will goto my branch and ask.
I already told them that I do not want to be contacted if there is a promotion or new service coming up.


Location: Ontario, Richmond Hill
Industry: Retail
Annoyed By: Crappy dude working in retail

I walk in the store with one thing in mind. A tablet for my trip to Japan, I was planning to use it for writing some Japanese characters so i can practice my writing.

I am lucky that I am a tech kinda guy , having built my computer from scratch a few years earlier. I did some research online and I figured I wanted a certain HP model and not its predecessor. I walked over to the laptop + computer section , waited around 5 minutes for someone to help and no one came. I thought this was usual with staples being in such a big building and all so I walk over to the counter and I ask someone to come over to help me, he says he will be over right away. I walk back to the laptop section and around 10 minutes later , a lanky guy with extremely bad breath (it was around 2 so I guess he had lunch) came over. I asked for the laptop that I wanted. He told me about another laptop and I said no, I want the laptop I came to buy. After 1 WHOLE hour (i arrived at 2 and left at 3:20) of arguing about why I didnt want the laptop he was offering me (he kept asking "Why dont you want it" and "Whats wrong with it") I told him I was going to walk out unless you sell it to me. He agreed and he checked the back, he had one that was opened (there were 3 footprints on the box). I said I cant accept this and he again asks why, why why why why why. I tell him "thank you very much" and walk out the store, seeing as how I dont need to provide an explanation on this used computer.

In the end, I went back the next day, another employee came and spent around 30 minutes discussing the undesired laptop and finally admitting to no stock and that I should check the Markham Staples.

Waste of my life.

Saturday, December 13, 2008

Exploded I-Pod

Location: Ontario, Scarborough
Industry: Retail
Annoyed By: Future Shop

I recieved an I-Pod Video as a gift and decided to purchase the extended warranty since I didn't want to end up with an expensive paperweight once the manufacturers warranty ran out.

It broke twice, had it repaired twice (both times for the same problem: pegs weren't aligned so the I-pod couldn't charge), took forever to get it back both times, but that was it. When I got it back after having the I-pod repaired for the THIRD time (it kept freezing) I noticed a strange marking on the inside of my screen (it looked like a faint oil slick) but I didn't think much of it. When I turned on my I-Pod I noticed that it was full of music and an entire television series (which contained some VERY inappropriate material) which made me a bit skeptical of where they had it sent out to be repaired.

The final time it broke (just days after I got it back) I had the I-pod inside a case, in the pocket of my empty backpack (protected, secured, safe) as I went out. I came back and put it on my bookshelf. When I went to charge it I noticed that it had burst. The front faceplate had burst outwards and obviously the screen had broken. I took it to Future Shop and they refused to fix it saying that there was external damage to the device and that I must have dropped it. I insisted that the external damage was caused by something inside of it exploding outwards (since I had taken such precautions to protect it), but the representative refused to even look at it after seeing the broken screen.

So despite paying $100 for the warranty, and after it breaking 4 times, I'm stuck with a very expensive paperweight.

The worst part: The oil slick spot that I noticed when I picked it up after being repaired for the 3rd time, is right where the screen ended up breaking.

Thursday, December 11, 2008

Fridgidaire "free" dryer rack

Location: Other, Ft. Lauderdale, FL
Industry: Manufacturing
Annoyed By: The company/customer service

I bought a pair of Fridgidaire front load washer/dryer from Best Buy USA. The literature included in the washer/dryer instructions advertised a "free" dryer rack for $5.95 to be sent to you in 3 weeks. I mailed the check the same day I bought the appliances July 21, 2008. Today is Dec 11, 2008 and I still have not received the "free" dryer rack after multiple calls and e-mails to their customer service.

Here is the litany of e-mails back and forth:

Thank you for contacting Electrolux Major Appliances. We apologize for the delay in response, but we are not able to track the dryer rack orders. To do this, you would need to contact 1-800-599-7569. Thank you.

Sent: Monday, December 8, 2008 10:31:02 AM
Subject: Re: Re:Free Dryer Rack Rebate 4 month delay

I contacted the 877-435-3287 number on the same day I sent you the e-mail and I was assured that someone would get back to me with the status of the issue. I still have not heard from anyone and I have not received the
"free" dryer rack. What kind of customer service does your company run? I have spoken to the following individuals and none have been able to provide any
> assistance: Nelson Employee #G02944, Jerry Employee #ES0163, Amy, Employee #77062. They all have stated that they will call me back and not such thing has ever occurred. Again, if you are not going to send the rack then I need a refund of the money that I sent for this "free" rack.

Robert W.
From: <>
Sent: Friday, December 05, 2008 5:30 PM
Subject: Re:Free Dryer Rack Rebate 4 month delay

Thank you for contacting Electrolux Major Appliances.We do apologize about the experience you are having with your dryer rack.Please call us
877-435-3287 so that we can assist with sending the rack to you.
Sent: Monday, November 24, 2008 2:23:06 PM
Subject: Free Dryer Rack Rebate 4 month delay
A new Customer Services document has been sent to you from the Lotus Notes
Database \'Customer Services\'.
You should reply to the customer and not to Customer Services. The customer
is Robert
with email addresse ( reply to this addresse)
Country: USA
Topic: Major Appliances
First name: Robert
Message Title: Free Dryer Rack Rebate 4 month delay
I bought a set of front load washers and dryer from Electrolux through Best Buy on July 21, 2008. I sent in a Check to cover the shipping of the "free" drying rack. The Tracking number is 290829690 and it was received at the rebate center on 08/02/2008. Today is November 24, 2008 and I still have not received the "free" dryer rack. I have called the rebate center
multiple times times starting in September, 2008. First, I was told that it was shipped and no tracking number was supplied when I asked for it. I then called again and I was told they would re-ship it and I should get it in 15 days, that was over 30 days ago. I called today and I was told that it was never shipped to any customers because there were none to ship. What is the truth? If the "free" dryer rack is not going to be shipped I need a
refund of the money sent in, otherwise, I need the dryer rack shipped RIGHT NOW! I am extremely dissatisfied with the service your Rebate center provides and their lack of follow up and tending to customer satisfaction.

wrong name wrong victim

Location: Ontario, toronto
Industry: Finance
Annoyed By: CIBC

CIBC kept callign my house, my cell phone, my parents home about defaulting payment to credit cards. they were rude to my parents on the phone, they treated them liek they were the parents of a criminal.

the kicker?

i dont have any CIBA accounts whatsoever. NOTHING. i called them repeatedly askign them why they keep calling me, apparently they confused me with someone who shares the same name.
we corrected this but i still ended up with these calls. not only that but they contact the credit bureau and this has resulted in affecting my credit history.
although they finally stopped calling, finally realized i share the same name as the person they are looking for (although different age, different SIN) they could not offer to do anything about the credit bureau charges. they offered me their services for premium account at no charge.
yeah right. definitely not going to bother with them

lies, lies, and patronizing behaviour

Location: Ontario, toronto
Industry: Telecom
Annoyed By: ROGERS

i was moving so i called rogers to cancel my internet. rogers told me (very kindly) that they could transfer my account to my new apartment and this would save on activation fees etc. i all needed to do was wait for the cable guy to stretch a cable. no more info. was needed. FANTASTIC.
my first bill arrives i pay it
this continues until aug when i noticed my bills keep increasing... strange this isnt a phone plan... is it not fixed? maybe it was the late fee from the previous month because i paid online and the processing days made the payment late...
my bill is almost 200 something... at the same time i get a check from rogers giving me back 77.
mid sept my internet gets cut. i assume it was because i had been downloading too much and the extra costs were because of bandwidth... and now they cut me perhaps i was downloading too much?
anyhow i call rogers to cancel my internet.

turns out, according to rogers i had not paid my bill since april and the amount was culmulative of the summer and they cut my internet not because of download or usage but because overdue payments.

wait a second. so where has my money been going all these months? p.s. as each month the amoutn rises, me stupid enough to assume it's due to over usageon bandwidth paid willingly.
not to mention they were giving me such attitude, liek i was the dumbest person on earth.

the prob:
it turns out that rogers did not transfer my account as promised, they created a new account and closed the old one. HOWEVER this means the account on the invoice is different. I have prepaid authorization. Nobody told me I would have to change account numbers, not to mention this affected my credit. AT no fault of mine! had i known i needed a new accoutn number i would of just cancelled and gotten a new account.
anyways the rogers rep. told me that i had been paying to a closed account and they could NOT transfer to money to my new account and i cannot close my new account until it is paid for. i was not going to give more money to rogers until i got my money back from the closed account. they told me i would have to physically go to a bank branch and an investigation of 2 weeks would take place.
what about my credit? oh and did i mention they were going to charge me an extra 75 dollars to reinstate my internet account that was cut due to poor paymnets ALTHOUGH I HAD PAYING - just to the wrong account.
the next day i called back, a much nicer and more helpful rep. ended up transferring my credit to the new account, offered to give me a months free internet for all the hassle i endured.
they dont train their reps. they only tell them to keep customers, keep their money, dont offer any help.
im glad im moving to a more tech. advanced country where there is no monopoly on such things.

What will you do if it happens to you @ Destiny BBT???

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: Destiny BBT mv

Extracts from "COCKROACH special at DESTINY Tea and Cafe Lounge" Facebook Group:

Long story but I will try to keep it short and clear, high-lighted the important part. We did what we have to do and thinking if further action is needed.

Last night after dinner, me and 2 of my friends decided to chill @ Destiny as we didn't want any alcohol. We ordered some drinks snack, also bought a deck of cards for $2 and play. Half an hr later, 2 more friends arrived. It took us like 10 mins to get a waitress come by to take orders. 15mins later the drink arrived, 1 of the drink is a steaming Hot Chocolate.

The girl have a couple sips, and decided to add sugar in it. When she stirred the drink, 2 chocolate chunk floated up. And guess what, it's NOT chocolate chunk. It's NOT 1 but 2 Cockroaches in it. See pictures below.

To find out what happen next, join the group below and share it w/ your friends, let them know~!!!!!

Friday, December 5, 2008

The store owner offered to come to my work, make a STINK and swear in front of my employees!

Location: Ontario, Markham
Industry: Retail
Annoyed By: Canadian Tire Owner - Cameron md mv

Updates on Dec 11, 2008: Please find the voice message from Cameron below:

I was at the Canadian Tire at 7650 Markham Road in Markham Ontario. I went to the self-checkout to pay for 3 sets of 2-way radios (a work purchase). The customer service rep took my receipt and wanted me to pull out my wallet and show her my credit card. I asked why and was told that she had to confirm the last 4 digits of my credit card with the number on the receipt (keep in mind my self-check terminal was the second-closest terminal to her terminal). I told her I wouldn't give her my card unless she showed me the POLICY that documented such actions or if she showed me her credit card. She explained she had to do it for all purchases over $200. I asked to speak to a manager who could provide me with a copy of the policy. An assistant manager was not able to provide me with a copy of the policy. Again, I said either I leave or someone shows me the policy or their credit card. Side note: I once had my debit card compromised and I vowed to take every step to avoid such an upleasant and violating experience to ever occur again. A manager came and was very confrontational. We were both creating a "scene" and I absolutely refused to provide my credit card without seeing a copy of the policy.

The manager explained that any order over $100 was subject to this policy. I asked again to be presented with the policy since there was now confusion on the dollar amount - is it $100 or $200??
The manager then told me that the policy was from the corporate office - A LIE !I retrieved my receipt with the corporate number and left.

The next day I called corporate office to document the situation and ask for their policy regarding credit cards and self-checkouts. I was told that it was up to the individual franchise operated stores to decide policies like that. They said they would contact the store in question. Later that day I received a voicemail from the owner (Cameron) who at first was polite to say that the policy comes from my credit card company (that makes 3 different possible entities responsible for a policy which no one can reproduce for my review!). I then received another voicemail from Cameron saying that he didn't appreciate the "scene" that I caused in his store and that my behaviour in his store was unacceptable - that I had been, "demanding this - and demanding that...". He suggested that perhaps he "should come over to my place of business and make a stink and swear in front of my employees" but to his credit, he did tell me to have a nice day. At no point did he say he did his homework and review video footage of the event in question. There is obviously my version of the events which will contrast with the version of the staff - but someone is always watching you and I have nothing to hide.

When you shop at Canadian Tire be prepared to be treated as a petty thief, the lowest common denominator. And whatever you do, don't ask them to back up their in-store policies. Who knows what you might be threatened it to cliche at a time like this to say, CAVEAT EMPTOR ? And remember folks, in the words of Cameron: "behave yourself!"

Whether you agree with me or not, Email me at:
If there is somewhere that I can post the audio clip of Cameron's message, please let me know!

Last question: in this time of economic uncertainty, how are retailers so confident that they feel they can speak to customers so abusively?

Thursday, December 4, 2008

Visit the world through the service department

Location: Quebec, Montreal
Industry: Media
Annoyed By: Readers Digest

Not once, not twice, but three times they sent moher books she hadn't asked for. She pawned off the first set as a gift, but told them to stop after the second set arrived. No go. She just got a third. So I tried calling to make them see the light. Hah! No direct line listed on their awful site. There is a 800 number, but it got me someone ... in Mexico?! To deal with a problem with a company in Montreal? So I hunted and looked around for a direct line and finally scrounged one up to the head office in Montreal, Canada. And, somewhere along their useless phone system, managed to get transferred to Manilla. Yes, Imelda, the shoes, that 'Manilla'.

I'll be trying again, if only for the pleasure of informing them their lousy service has just cost them TWO subscribers, instead of just one.

Tuesday, December 2, 2008

Geraldos at La Salle Could Really Care Less

Location: Ontario, Burlington
Industry: Other
Annoyed By: Geraldos at La Salle

Great Venue...but they know it...and they don't really care if they screw you around.
My main beef (besides making you pay in full before the reception and dictating how your reception will go on the day of) was that we rented linens from another company (Geraldos doesn't have much selection).

The next day we came to pick them up only to find ourselves rushed to the kitchen, given two garbage bags full of stuff and told that they're busy with another business conference.
Later, we'd find out that Geraldos didn't include 13 of our 16 linens. I had to phone them a few times before anyone would actually give a crap and was then told that its really not their problem and they really don't care if I'm unhappy with how they've treated us post wedding.
Long story short - it was a beautiful wedding - but watch your money and your rentals because they won't.

Monday, November 24, 2008

Me no speaka Engrish!! Manager no here!

Location: Other, Pompano
Industry: Other
Annoyed By: Every employee

Paid BR Courier to ship a box of Xmas presents from Florida to Brazil. Box arrived damaged, broken into, 1,000 dollars worth of gifts missing, resealed, told it was our fault that we didn't pay for the insurance. There was no insurance offered, mentioned, there wasn't even a place to add insurance on the shipping invoice. The box was delivered by a different company than the one we hired to deliver it. The sealing tape was in the name of the company who resealed the box. Analogy * If I gave a package to a UPS driver, would it seem right if FedEx delivered it to my destination*.....Called the 1-866 number, Maria, a very rude individual wouldn't give her last name, she said she didn't have a last name, we were referred to a different number to handle the issue, we were given an email address, we sent multiple messages, have not received one answer in one weeks time. The company is BR Courier/Brasil Box Courier their website is Everyone there does not care to help, doesn't speak English, or the manager isn't in. I am going all the way with this crew of thieves. **Note** They have an F rating on the Better Business Bureau, 7 complaints they did not respond to.

BR Courier - Pompano
569 E. Sample Road
Pompano Beach, FL 33064
Phone: (954) 785 4982
Fax: (954) 979 0797

BR Courier - Boston
161 Kuniholm Dr. Building # 5
Holliston, MA 01746
Phone: (508) 429 1810
Fax: (508) 306 5530

BR Courier - New Jersey
501 Washington Ave.
Carlstadt, NJ 07072
Phone: (201) 933 0041
Fax: (201) 933 2891

Brasil Courier
Brasil Box Courier
6405 NW 36th St., Ste.228
Miami, FL 33166

Brasil Courier / Brasil Box Courier

Stay away from this company!!!!!

Saturday, November 22, 2008

BMO Mosaik Management: time to replace

Location: Ontario, Brampton
Industry: Finance
Annoyed By: BMO Mosaik Mastercard

I have had absolutely terrible experiences dealing with BMO Mosaik Mastercard. I have had no issues with the direct banking side of the business however. The issues have been the following: 1) very poor quality of interaction: I have had very unpleasant conversations with the phone reps at Mosaik. It is quite obvious that their quality is either not monitored, or it is very poorly managed. I have received inaccurate information, incomplete information, and I am rushed off my call each and every time that I call. It is really not a complicated equation: provide complete and accurate information, and I won't have to call back. 2) Extremely long wait times.... I am referring to wait times of up to 10 or 15 minutes. I have actually clocked one wait at close to 30 minutes. I have received the same excuse each and every time (that they are short staffed and hiring). Well, I can certainly understand why their employees are leaving.... I can also understand that when a customer has to call back 3 and 4 times to obtain accurate information, it really isn't shocking that their phone lines are jammed. Needless to say, I have taken by business elsewhere. It is clearly time to roll over the senior management in that organization.... especially since the issue seems to be focused in on the mosaik portion of the business.... pretty obvious.

Thursday, November 20, 2008

Real Property Management Colorado IS WORTHLESS

Location: Other, Denver
Industry: Real Estate
Annoyed By: Two out of Three Managers

This is a Denver Metro based company, they claim to do Property Management I DISAGREE read on to see how terrible this company is!!!!

I am 26 years old and dumped my life savings into a duplex to have it rented, I was having trouble finding the time to show the place to renters that were interested. I had done business with Real Property Management prior with a place I had in Northglenn CO, they were unable to rent the place before I sold it and thus I was never able to actually figure out if they were a good company, no problems at that point. With my new place I needed help managing the overwhelming responce to each of the adds I put on I remembered using Real Property Management Colorado prior and did not have any reason not to use them again. They made me sign a contract, no problem I had to sign one before as well, but this time they made me pay about $450 in what they called advertising start up fees and such, I agreed after a while given the confidence they gave me that they get to a HUGE market as they claimed. I figured If I was getting huge responce just off of craigs list they would have the place rented in no time, they agreed. Over a month after hire they had not even shown the place, they claimed "they were not getting any responce as well as the responce they were recieving were unquallified" Greg Bachelor then asked to lower the rent, I explained that if we lower the rent anymore I could rent it to anyone, he said rent was softening and that we had to do it, I not happy about it agreed to lower rent, two more weeks and NO responce, at this point I took things into my own hands put an add on craigs list and one day later rented it to a family paying cash, they left only twenty days later and I realized I needed a management company, I tried AGAIN with real property management, with NO responce, still under contract I once again took things into my own hand and had the neighbor take on the responsiblities, with in a week and a half she had both units rented to qualified renters. At this point I called to let Real Property Management know that I was no longer in need of their service. They claimed that I had breached contract and that I owed them 3 months payment. They did nothing for me, never tried to rent the place, to my knowledge never showed the place, claimed that they showed it twice, which I was never told, and the "advertising" they were doing for my property was never seen, I tried personally to look up my own property and NEVER found it online, except my own postings. As I am sure you can understand I lost my cool when they asked for more money and told them I was going to take them to small claims court for not doing anything. Further reaserach of course proved that my potential winnings would at most be the bill they are going to send me, where as my losses if court does not agree with me is thier attourney fees, which I can not risk, I can not even afford what ever bill they decide to bill me. I feel very violated and decieved. I assume that they took from me one months rent, payment to start in their advertising and what ever they are planning to charge me. On the phone I told them that I should be asking for a refund but I undertand that based on the contract I would never get it, but when they they have the idea that I OWE them money for them doing nothing for me, and not only nothing but causing major financial instibility while I owed money for a vacent property was just too much. I ask for your assistance in this becaues I have exahasted my options, I spoke to two of the owners and neither will work with me at all. One even said that the reason why they can't void the ammout I owe them is because I am a male white property owner and because they would be seen as discriminating they could not help me. That is reverse discrimination I feel, whether that means anything I do not know, if I get nothing out of of this I at least want no one to have to go through this again. TERRIBLE EXPIERENCE, EXTREMELY COSTLY, WORTHLESS SERVICE. Please help me.

Wednesday, November 19, 2008

Awful customer service from Property Expo Realty, West Palm Beach, FL

Location: Other, West Palm Beach, FL
Industry: Real Estate
Annoyed By: Letty Sanchez

Letty (Leticia) Sanchez, the director at this company, lied several times about her client, and tried to cheat on the contract, putting in numbers that were pretty ridiculous, she probably thought we would not read the contract, didn't return our calls or emails for a week, and then attempted to impersonate a mailer daemon, pretending as if she didn't receive our emails, which I have proof of. Which tells me that she thinks we are stupid. I am disgusted and appauled at their customer service, and I don't believe that they deserve their part of the commission, I have never in my life spoken to such unprofessional people.

It took about 20 calls initiated by us to actually get our money sent to us. We even called the owner of the company, Edward Beaudouin, who never returned our call.

Letty Sanchez finally sent an email, that she was out of the country, didn't let her office know about anything that was going on before she left. It was not important for her to deliver the service that she was supposed to. meanwhile she held our moneys in the escrow account that we had to fight for to get.

All in all, this company should close their business down, because they sure don't know how to run it.

Friday, November 14, 2008

No wonder I can't sleep

Location: Ontario, Hamilton
Industry: Retail
Annoyed By: Ultramatic Sleep Canada

High pressure sales guy in my house.Stayed 4 hours, played a stupid video, made fake calls to his office. We bought this " Cadillac " of beds. $4200.00 They delivered a cheap, hard, crappy hunk of junk that stopped working 2 days later.They say they don't give refunds. Policy. Stay clear of these bastards.

Bell Canada

Location: Ontario, Burlington
Industry: Telecom
Annoyed By: Ma Bell

OK..So I dump my cable, cell phone etc, and bundle everything with Bell. A bit cheaper, I admit. Then, they HAD me. Every month my bill is a bit higer. I wanted to get rid of " call answer " cuz it is annoying, but was told if I did that, they would " unbundle " me and I would pay full price on everything. Plus, a service fee. Plus a fee to connect anything new. I hate these people. And I used to love them.

Thursday, November 13, 2008

KFC's new Garbage Sandwiches Combo

Location: Other, Hong Kong
Industry: Restaurant
Annoyed By: KFC

KFC server picked up sandwiches from garbage bin to serve customer ! And touching other food without washing her hands ....

Monday, November 3, 2008

Jerks worth 0 dollars

Location: Other, Fremont, CA, USA
Industry: Retail
Annoyed By: The owner and the manager of Dollar country, Fremont, CA

I went into this dollar store with my kid and saw some beads that I thought would go well for an art project that also needed wicker baskets that I went looking for. My 2 yr old naturally was drawn to the beads and so was playing with it. Suddenly a guy comes up behind me and asks me if I wanted to buy it and I said yes wondering who he was and why he was asking me that. Probably the owner I thought ?! and moved on. Then I looked all around for my baskets and did not find them and so went upfront to ask for them and this lady at the counter said well I can give them to you if you are sure you will buy them. I suprised at this policy and requested to see the baskets cos I needed it to be a certain type. But she refused to get it out and was very rude about it. I was perplexed at her response and shrugged wondering what the matter was. Then I looked at my cart, saw the beads and decided that without the baskets I had no use for the beads and so put them out at the counter and said I dont need them. I still had other items like color books and markers that I needed to get. Suddenly all hell broke loose. The lady said that I shouldnt have said yes earlier to buying the beads and then refuse to buy later on. I was shocked. The guy, the owner apparently then comes to me and accuses me of using things in their store as toys for my kid with no intention of buying it. I tried to explain that I was misunderstood and there was a reason that I did not want to get the beads. After a few mins of altercation worth no mention, I even offered to buy the petty $1.25 worth beads. The lady was barking like a mad dog and asked me to get out and said.."theres the door". I could not believe I was at the receiving end of such rogue behavior for really no fault of mine. I was stumped wondering how mean people can be. First of all, the thing that my daughter touched and was accused of playing with had no damage. Secondly I saw their point and offered to buy it even. But they were petty and rude beyond words and asked me to get out. They are a shame on other service oriented businesses in the neighbourhood.

Wednesday, October 22, 2008

Atlantic Trap and Gill?????

Location: Alberta, Edmonton
Industry: Restaurant
Annoyed By: All the staff..

I love the Trap, it's always a good time, the food is awsome, and the people are great. I wanted to go there for my stagette, and my maid of honour phoned to make a reservation. She was told that we wouldn't need one since it was a stagette. We would also not have to wait in line because it was a stagette. So, on Saturday night at around 10:45pm we arrive and my maid of honour makes her way through the line to tell the bouncer that a stagette has arrived. He didn't care. Apparently if we had been there BEFORE 10pm we wouldn't have had to wait in line. No one told us this! Multiple men came out to have a smoke, saw us in line and tried to get us in, to no avail. We think perhaps the bouncer doesn't like the "female" gender....*wink wink*

Tuesday, October 21, 2008

Property Management Co. and Contractors Take the Money and Run!

Location: Manitoba, Winnipeg
Industry: Other
Annoyed By: the repair people(or lack thereof) management co.

I rent a home that is in need of some basic, but necessary repairs.There is a gaping hole in my wall about 4 feet across and 2 feet high that I put my couch in front of, storm windows not installed, a hazardous fire escape,a fence that is half destroyed, and the list goes on.And for the record, these damages were already here before my boyfriend and I moved in with our dog and cats.It is hard to find a house for rent in our price range that will accept animals.It has been two years now and no repairs have even begun! we've have contacted residential tenancies branch, the health inspector, and the fire inspector and Elite Property Management still has done nothing! they claimed to have already paid a contractor called Zone-One Mechanical and they ran away with the money, or so they say, and they're not paying anyone else to do repairs! I find it strange that they would pay the money up front.And with out an estimate at that.Also,we live in the upper part of the house,the lower area is occupied by someone else.The lower half of the house gets repairs done, because Elite claims that they hired different contractors than ours yet it is still the same house! what the hell is this!? rude repair people, incompetent management company. Don't deal with these folks! it has been a nightmare.

Monday, October 13, 2008

Cricket cell phone company

Location: Other, cricket communications
Industry: Telecom
Annoyed By: Csr

I sat on hold for 1 hour and 20 minutes to pay my bill. I have asked several times that a second phone be taken off my account. when the girl answered she immediately started telling me I had to pay over 100 dollars with out even asking what I needed. I said no and I have asked you people to take the second phone off my account to which she said maam if you don't calm down I will have to disconnect this cal. I did not curse etc. Althoguh I was aggravated but who would n't be after sitting on hold for 1 hour and 20 minutes.

Tuesday, October 7, 2008

"Do NOT SMILE at the camera"

Location: Ontario, Everywhere
Industry: Government
Annoyed By: Canadian Government

It's no new news that the people working for the Canadian government have a bad attitude. It's like you have to BEG for them to process your papers while you watch their unhappy, wrinkled faces. Well I'm sorry, but it's not my fault that you have been stuck in that chair for the past 7 years and will be for the rest of your life. And it's not my fault that you have SHORT working hours, good and stable income from the government with many holidays, no time pressure and that you get to be rude to your customers. Come on, we live in the modern international world- learn how to provide a service.

Not to mention that the immigration treat you like criminals each time you enter the country after traveling: "Where have you been? For how long? Why? Did you bring anything back with you" - of course I have to say I bought something back even if I didn't you !%)&!, or else you wouldn't believe it and just go through my luggage to tax me on my used stuff.

Then again, nothing beats the government's 'efficiency' in dealing with their daily task of paper work that they should be so skilled at. Did you know that it takes 94 just to renew your permanent residence card? 94 days. And guess what? That only starts counting from the day they start processing your application, because normally they are 2-3 months behind with their papers. (Hire more people would you, it's a big country!)So around 5 months, just to get the same card with a more recent picture on it.

And finally, what's with the 'You are not allowed to smile on the picture.' So the applicant is destined to look ugly on all their Canadian identities. It's not like I look like I've been stoned on a normal basis, so the picture wouldn't reflect reality anyway. This 'non-smiling' ideology flowing through the entire Canadian governmental services really shows how little they know about services.

Monday, October 6, 2008

Doba is pure Scam and Rip Off

Location: Other, Orem
Industry: Retail
Annoyed By: Deceptive Advertising

I signed up for free 7 day trial just so I can view their so called "Guaranteed Lowest Wholesale Prices". On day two they billed me $199 for a whole year subscription, after viewing most of the items I was interested in, I found that nothing they offer is wholesale. Anything can be bought online and off line for much less than what advertised. They also do not stock anything they advertise. When Doba is out of stock, so is the supplier that they rely on to ship you that product, such as

So I called to cancel my membership on the third day of the free trial, they declined to cancel the membership and offer me a refund. I also called my credit card company to report them and block all future charges and to file a chargeback against Doba.

A couple days go by and they call me again to upgrade my membership! I told them NO and to cancel my membership immediately! They said it's not possible and no refund will be issued. I get one last and final call about upgrading my membership and again told them NO and to stop calling. The BBB is absolutely no help whatsoever even though they have many complaints on file with Doba.

The people at Doba are nothing but a bunch of liars, and thieves saying that I agreed to their one year membership and that no refunds will be issued once signed up. Also stating that I was sent a policy via email and by phone. No one told me or sent me anything about no refund in any shape or form. They we're not to charge me until AFTER the free trial is up unless I call to cancel before the trial period.

Monday, September 29, 2008

Carrara Tile and Marble a dismal experience

Location: Manitoba, Winnipeg
Industry: Retail
Annoyed By: everyone

I used Carrara 13 years ago and found them to be terrific, good service. I ordered tile at the end of August, and was told the order would arrive within the following week. I phoned after a week. No tile, they thought, but they weren't exactly sure. The woman who answered the phone wanted to know who helped me. Weeeelll...that was a hard one to answer since, ya know, I'm not really on first name terms with you folks, you know? And, gee, don't you keep track of your customer's orders and their names?? No such luck. I knew one person's name but another person who helped me, well, their name escaped me. My bad, I guess. I decided to wait, and waited, and waited, till last weekend, 4 weeks beyond when the tile was supposed to arrive. I called again. Same question, who helped you? This is getting beyond stupid. I was getting the feeling they had either lost the order, or didn't submit it, and they were covering .Well, let's be adults about this and admit our mistakes but don't keep stringing me along with these inane questions as though I need a special password (ie, someone's name) to actually get an answer. I described the order and left my name and number for a callback. They called. I got a bunch of excuses, 'I'm new here, I only work Saturdays', blah blah blah. The tile had actually arrived, no telling when, but no apology. I had planned to have them install it, but at this point, with their miserable track record, do you think I'm nuts? What a change from 13 years ago.

Thursday, September 25, 2008


Location: Other, Lubbock, Texas
Industry: Telecom
Annoyed By: AT&T

I moved from Virginia Beach, Virginia to Lubbock, Texas and when down to the local AT&T office to have the phone service moved. I asked Mark at AT&T to move three of the four numbers to Texas and to leave one of the phone with Virginia area code, because that phone was not with me at the time. Mark checked the account and verify that the account was paid up and there was not balance on the account for Virginia. I asked to the VA phone to have the lowest call plan. Then the bills started coming the bill was to be $40.00 a month but it was over $100.00. I called back and asked for the plan to be cancelled on the VA phone and was told that the contract was restarted on 2/05/2008 and that it was another two year contract.

Wednesday, September 24, 2008

Rip Offs

Location: Other, Union, NJ
Industry: Technology
Annoyed By: Best Buy

Same for the best buy stores in New Jersey.
I was gifted a laptop, which was not working right (a defect).
It was bought by my wife for me and they had nothing I wanted.
I returned it within two days And they stole money from me also.
These type of places should be shut down.
15 % restocking fee, its a joke I watched the guy walk two feet and put it on a shelf. Remember IT was a defect.

Rock_and_Roll_Ruby,s Rip off Report - . Round Up

Location: Other, Hartsell. Al
Industry: Retail
Annoyed By: Proud Shopper (Proud Rebel)

In my previous episode , I told you of a Company who would take your money , not deliver the goods and send you sarcastic e mails when you asked where your goods were.

Well to finally conclude my story after waiting (and sending an e mail a day for 9 days), I finally got my money back today.

So please let this saga be a warning to all . Never buy from Proud Shopper - unless you visit their store and pay face to face. Cos if you order over the internet like I did (I live in UK) you are VERY likely to lose your shirt - well your money anyway as you probably wouldnt recieve the shirt to lose in the first place!!!

Thanks for listening.

Tuesday, September 23, 2008

Would Be Flyers Going Across America

Location: Other, Every City
Industry: Retail
Annoyed By: SkyMall Magazine

The magazine that is on every plane going across America. Shoppers be ware. I ordered a map for my grandson I saw in there. They cashed my check but never sent the map to him. After asking them for over 3 months now if they are going to send it, and they keep telling me yes, he has still yet to receive it.

Buntys' Sucks Big Time

Location: Manitoba, Winnipeg
Industry: Restaurant
Annoyed By: delivery driver/telephone rep

My boyfriend and I were hanging out at our place with a few friends one night when we decided we were feeling hungry. Seeing how it was pretty late,we had a hard time finding a place that was open.Well, I decided to give Buntys' a try and ordered a couple of pizzas,they said it would be at my house within 45 mins. this was at 3:00 am. We waited until 5:30am and still nothing! we decided to call it a night. When I had called Buntys' later that morning to ask what the hell happened to the pizzas I ordered, the rude prick on the other end told me that the delivery driver tried to come to my house two times! even claiming that they kicked my door and there was still no answer! I have a trained watch dog who alerts me when someone even sets foot in my yard,let alone kick my door! all I wanted was an apology for their piss poor service, and to let them know no one came to my door with any pizza.All I got was a lousy, uncooperative attitude with the person on the other end insinuating I was liar and it was my fault.Tough luck. Well I told them that I'll never call you a**holes again and let anyone and everyone know about their horrible customer service.If you're ever coming to Winnipeg, never give Buntys' your buisness. They don't deserve it. I f***in hate those guys!!

Thursday, September 18, 2008

Where's the service at FutureShop?

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Literally nobody

I must have been looking over the various desktop computers for no less than half an hour, and not once did a sales rep. ask if I needed any help. I would have understood if the place had been busy, but FutureShop had just opened and it was near void of customers throughout the place.

I finally found a model I wanted, picked up the somewhat heavy box myself, heard the cashier mumble about an extended warranty which I declined, and hauled the box to my car.

Thank-you southside FutureShop.

Tuesday, September 16, 2008

H&M Clothing Store - RUDE or Discrimination

Location: Other, Philadelphia
Industry: Retail
Annoyed By: Sales Reps/Sales girls

I asked a sales rep for 1 size larger (jacket). She told me that the larger sizes are in the corner in the back of the store; the smaller sizes are in the front of the store. If that weren't enough to insult anyone over a size 12 (the jacket's size) she goes on to say, "Downstairs is for the young and trendy you want upstairs." I'm in my 20's do I look old... what is old about that?? Then the girl walked away laughing at me.


Industry: Government









Sunday, September 14, 2008

Rock_and_Roll_Ruby,s Rip off Report

Location: Other, Hartsell. Al
Industry: Retail
Annoyed By: Proud Shopper (Proud Rebel)

I put a small order into Proud Shopper for some Rebel Flag Gear (A licence Plate and some stickers $12 in all) so nothiing too taxing! I waited a month, as they said delivery was 2-3 weeks) and then e mailed them. I was THEN told I should have paid an extra $6 for an international shipping envelope. When I asked why they had accepted my order and not asked for this money then, their sarcastic reply was "because I missed the explicit instructions before and during checkout". I must admit it wasnt very clear exactly what I had to pay for shipping and I have now been waiting 6 weeks for my order. I have sent quite a few e mails to them to which they replied "8 messages you have must be joking"???? I am still waiting for a refund as I have now cancelled the order and am waiting for a reply - some hope! Proud Shopper? Never again.

Friday, September 12, 2008

"I don't know how to change your tires." Said CAA roadside assistant.

Location: Ontario, Mississauga
Industry: Automotive mv
Annoyed By: The roadside assistant dude, CAA telephone operators, CAA

Three of us. One flat tire. Stranded. 3:30am. A bit drunk. Chilly.

Thought I was super lucky since I am a CAA member, I, of course, immediately called CAA! The operator promised he will send someone over right away! Thank god! CAA, you are the best. And so I thought.

4:00am. Getting sober. Freezing.

4:30am. Sober-er. Frozen.

(Called again numerous times. Excuses include he is on his way. He is lost. He is at another plaza. Are you sure it's the right address? He is there already, can't you see him?)

5:00am. Mr.Roadside arrives. And so the horror begins. "Where is your spare tire?" the trunk! "I can't change this. I have never seen this model. What model is this? If you don't know the tire model I can't change it."'s a regular Chrysler van and the spare tire is sitting there..."NOPE! I won't change it! Do you have your CAA membership card?" em...i have the number and the operator said it was ok. "NOPE! If you don't have your card with you then I can't change it!"

5:30am. Mr.Roadside continues to argue and refuse to budge. We call CAA operators. They connect to the guy. Mr.Roadside softens after their conversation and decides he will change the tire. The problem is....he really doesn't know how to change the damn tire.

6:00am. With the webmaster's help (yes he was one of the stranded three), who calmly explained how to change tires to Mr.Roadside. The tire is changed!

CAA. I officially HATE you.

Future Shop Keeps on Sucking!

Location: Quebec, Montreal
Industry: Retail
Annoyed By: FUTURE SHOP (as always)

Will they ever change??

You need a little help and want to ask an employee. None in site. You make eye contact with one who immediatly looks away. You move, hunt for them, find their huddle. Maybe 7-8 of them standing around joking loudly, blind to the customers around. You try to 'interrupt' their good fun to ask a question. You are ignored until you actually poke one of them.... BUT it was useless because they didnt even know the answer.

You ask another employee who tells you "ya thats on sale". I point out that the tag says full price. He repeats annoyed "it's on sale!". Of course I find out at the cash, after a long wait, that its full price.

I ask another employee why one model of a USB memory key is so cheap compared to another model and he says they "just have a great deal and that he has that cheap model and it's super fast." Im forced to research their own product on the web, in their store, and find out that the cheap model is 5 times slower. Makes a big difference when you are copying large files (what a USB key is often used for).

And the girls at the cash, yapping away like it's girls night out. At least stop a sec when you are serving a customer instead of forgeting to take the card receipt I just signed. And when it's poring rain outside, dont ask me if I want a bag, genius.

Wednesday, September 10, 2008

Rude & Agressive Employee - Shoppers on Alta Vista, Ottawa

Location: Ontario, Ottawa
Industry: Retail
Annoyed By: Shoppers Drugmart

I went to the Shoppers (store # 639) on Alta Vista in Ottawa yesterday to pick something up. I went to the cash, paid with cash and when I got my change, I noticed she had given me a foreign one dollar coin. I turned around and went back to the cash. The cashier, Samantha, had just left the cash "cubicle". I asked her to switch the foreign coin for Canadian loonie as some business will not accept the foreign coin. She says, in an angry, annoyed tone, "oh my god", enters the cubicle and SLAMS the door behind her. She then turns and says "well, you're going to have to wait for another customer to come so I can open the till" in a very rude tone again. I said "no problem". I didn't mind waiting. When she was finally able to open the till, she snatched the foreign coin from me, throws it in the till, then slams a loonie down on the counter in such an agressive fashion I was shocked! Her manners were atrocious! I haven't seen "customer service" like that in quite some time. I have filed a formal complaint with Shoppers. I don't understand what the big problem was, it wasn't like I was asking her to stop time - all she had to do was switch the coin!

I am sure I am not the first person to complain about this trashy cashier.

Climatisation Air Service of Brossard SUCKS BIG TIME

Location: Quebec, Montreal
Industry: Other
Annoyed By: Climatisation Air Service Inc.

I was actually solicated (first mistake) to have someone come to my house to give me an estimate on a Termo Pump for Heat and Air Conditioning in my Home.

From the GET GO I had problems. They installed the Termo pump in December. When we turned it on the the temperature was over 30 degrees Celius in my home. In the middle of Winter I had to open the windows. I called them and they came and they had installed the wiring incorrectly the HEAT was the cold and the COLD was the HEAT.

After they left it and we only realised it after a day (it took that long for the house to cool down) the termperature in my home felt like it was 10 degrees Celius. Again after calling them numerous times they finally came and changed the Theromstat in the my home.

Things seemed to be going well until we hit the summer and we turned on the AIR Conditioning unit. It did not work. No COLD AIR was coming through.

I called Climatisation Air Service and also sent them a registered letter but they completely ignored me. I finally had to write a complaint letter to the OFFICE FOR THE PROTECTION OF THE CONSUMER.

They told me to get an estimate get it fixed and send them to small claims court to try to get my money back.

I called a couple of companies to give me an estimate and they all said the same thing. The equipment was rusted. The Compresser they installed was missing oil. To make a long story short they were out to screw me. They only wanted my money and installed old equipment.


Monday, September 8, 2008

Air Miles sucks!

Location: Ontario, Toronto
Industry: Other mv
Annoyed By: well air miles!

OK, I did work hard to accumulate enough points to get great rewards: a bed! I did finally order a king size bed last June and received an email from Airmiles confirming that it was to be delivered within 2 weeks. I am still waiting and we are now in September. I have called customer service at least 5 times since - they still don't have my bed, they have no clue what happened. One of the rep told me it has been delivered to someone else. They don't do follow-ups, they don't care at all. I am sorry, in a certain way, those rewards are not free: price of the points is included in what you pay. This bed cost 5000 points and I was careful using Airmiles Stores in the last year in order to get it plus I would never have pruchased a king size bed as matresses and linens are more expensive. Airmiles sucks: bad service - no follow ups and I am spreading the news. PLease choose to buy at a non-participant store:anyway bottom line you pay for the rewards.

Wednesday, September 3, 2008

stuck up girls

Location: Manitoba, brandon
Industry: Retail
Annoyed By: sportchek

I went to the Sportchek store in Brandon,Manitoba and the girls who work there had a real stuck up attitude.They laughed and made fun of me while I looked around!Who do they think they are!They work part time at minimum wage.I'll never go there again!

Sunday, August 31, 2008

BEST Buy Owns Futureshop

Location: British Columbia, Nanaimo
Industry: Retail
Annoyed By: Both future shop and best buy

After getting Garbage service at Futureshop I then decided screw this I will try the new Best Buy, here In Nanamio BC , after speaking with the sales rep I later found out that Best Buy Bought out fiture shop, I looked at the sales rep and said sorry, but I cant buy from here, Same company same service , Before going to the store I tried to call yet all I kept recieving was a recorded message, that someone would call me back, well sorry but to be thats BS service for a big Corporation.

Friday, August 29, 2008

Purolator is terrible

Location: Alberta, Edmonton
Industry: Other
Annoyed By: Purolator courier

For the second time in two months I have purchased an item from Ontario. The shipper uses Purolater. Not only does it sit in the Edmonton warehouse for three days, I have to drive for an hour to get it because they can't seem to get it on a truck.
The second incident just happened. This small package doesn't get an attempt at my address, just a phone call from the local business that they use as a depot. Their hours make it impossible for me to pick up the package without taking time from work. Trying to redirect the package doesn't work. Two days pass, no package. Phone and get an explanation that the person on the other end of the phone didn't fill out the paperwork correctly. Like I was going to catch that over the phone! I can't understand why a package can be within 50 km and it takes a week and I have to make a number of phone calls to retrieve it. Purolater is pretty much useless as a carrier. Nothing but frustration. An e-mail to them gets a reply to promising to look into the matter. No word after over a month later. If you have the time use them, if you don't try hard to find someone else.


Location: Quebec, Montreal
Industry: Restaurant
Annoyed By: THE WAITER

Not to long ago, my husband and myself dined at this very restaurant. Baton Rouge. Now, this particular eatery is supposed to charm and relax you as well as feed and satisfy our culinary senses , it being such a pricey place....ha!!!!! The waiter engaged with us in conversation and I mentioned the garlic bread being rich...well! He quickly snatched the bread out of my husbands hand and commented (under his breath) and that was that!!!!!!! Wow! And how much did we spend? And for what? I wonder if there is anyone out there who has any complaints for this assembly line restaurant.

Cell phone nightmare

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Rogers - Capilano Mall

My son bought a phone 3 months ago and the next day, the screen was broken. Of course, it was his fault... We called Rogers and told us they would replace the phone no problem. So, we bring it back and the story is completely different. They will fix it if we pay for it. So we do, $80. 3 months later, he still doesn't have his phone. The store is lying to us about the whereabout of this phone. And, they are supposed to let him use a "lender" phone but do you think they actually have one in stock for him to use? Of course not. My son is only 16 and he paid for that phone with his own money. I can't believe the bad service we are getting from Rogers. Unfortunately, I am stucked in a contract but next time, FORGET ROGERS!!!

Don't hire this company!!!!

Location: Alberta, Edmonton
Industry: Other
Annoyed By: Action Flooring

If you need flooring, don't get this company!!!! They don't respect appointment!!! These guys were supposed to install flooring in my house YESTERDAY (Thursday) at 8:00 am and I just went to check on them (it is Friday 4:00 pm) and they have barely started. The worst is that I have booked my truck,and my people, because I am moving TOMORROW. I called the company and do you think they care???? Absolutely not!!! So again, DON"T HIRE THESE GUYS!!!!

i3 Solution

Location: Other, Texas
Industry: Other
Annoyed By: John Edwards (Vice Presidents)

I signed up for i3 solution. They basically had me sign a contract to pay them over 1200$. Soon I made the first payment, 30 days later when I wanted to see the work, they couldnt show me what they were working on. Then I wanted to cancel my service due to their false service. The sales guy terry william ( very professional liar) transfer my file to the vice president. And this guy been threating to take me to court for rest of the balance even they didn't do a single thing with my file. Its a very new company and they are scaming money from people saying that they can fix people's credit. Which is not true at all.

TTC website sucks

Location: Ontario, TO-RANT-O!!!!
Industry: Transportation
Annoyed By: TTC Lack of Information

Why can't the new TTC site be as efficient as google maps or any map site for that matter? You should be able to put in your starting address or postal code and your destination address or postal code and the public transportation website should tell you how to get there by TTC. Right now, I would have to look at stationary maps and guess which buses are in the area that I am to visit, never before actually having been there. Did you ever try to take a Lawrence bus and you've never been to Toronto before, I bet you wouldn't know where to start. How is a newcomer to Toronto to know that there isn't any buses coming from Chester station or that CastleFrank subway station is pretty much in the middle of nowhere. How is anyone to know that you can't travel south of Wellesley on Parliament street after 10pm on a WEEKDAY. One would get to CastleFrank station and discover that they are f*****! TTC are you listening? Please improve your site!

Ice Condos, Precise ParkLink and Lanterra Developments suck

Location: Ontario, Toronto
Industry: Other
Annoyed By: Precise ParkLink mv

Lanterra Developments hires Precise ParkLink to manage a parking lot on their property at 16 York Street. They enjoy both the daily parking income as well as the monthly parking revenue. They then permit special events at the lot reducing the number of spots that should have been reserved the parkers.

I am one of those monthly parking permit holders. I cannot cancel my monthly parking without 30 days notice, yet they can block off and restrict us parkers from 1/3 of the parking lot without any notice. There is no guarantee that there will be open spots yet we pay $190 for the priviledge to park there. Messages for people at Parklink including to the President, Peter Groccia are never returned. There is no care for customer service at Precise ParkLink.

The sales staff and managment at Ice Condos are the most rudest people I have ever had to converse with. They just suck.

Thursday, August 28, 2008

Lazy or incompetent TNT driver, take your pick

Location: Ontario, Ottawa
Industry: Transportation
Annoyed By: TNT shipping

A overseas friend had sent me a parcel under a tight deadline. Not wishing to risk normal mail, she sent it by courier. I wasn't happy about that because there is generally no option to have the parcel delivered in the evening or on weekends when the customer can be expected to actually be home to receive it. So I reluctantly took a couple of days holiday from work so I could sit at home to wait for it to arrive.

Late afternoon the first day, a friend dropped by and, when I mentioned the thing about a delivery, he commented he's seen a UPS driver putting up a notice in the entrance of the condo building where I live. Knowing what that usually meant, I was very irritated as I went downstairs to look at it and it turned out to be for someone else.

The TNT (another shipping company) sticker next to it wasn't, however.

Right on the sticker was the comment that they hadn't been able to deliver and I'd have to call a number to get information.

I called ... and reached someone in Texas. Asking them why I was talking to someone in Texas about a shipping problem between Brasil and Canada got me nowhere. But they did eventually give me a local number to try.

The local number offered to try delivering again the next day, but given the screwup the first day I opted to go to the warehouse - inconveniently located at the other end of the city, of course - where I had the evening shift manager come to the counter with the parcel and had her confirm that both my home number and 'enterphone' number were prominently listed along with the complete address - so why wasn't I contacted by the driver?

They couldn't answer.

People at my office theorized that the driver figured there was probably no one home in the middle of the day and was too lazy to even try either number, just in case he was wrong.

Remind me again why we pay couriers more than the regular post office ... when they don't even TRY to deliver?

Dodge Viper

Location: Ontario, Cambridge
Industry: Automotive
Annoyed By: Sales Manager

Back in 1993, when I was 25ish, I went to my local Dodge dealer to look at the new Viper that they had sitting in the showroom. I walked in and my jaw dropped! It was the most beautiful car I had ever seen. I was looking at it for some time when a salesmen came over and asked if he could help me. I asked him how much the car was, and he smiled and said he would check with the Sales Manager. A few minutes later I was called into the Sales Managers office. He shook my hand and asked me to have a seat as other salesmen walked into the room quietly behind me. He leaned back in his chair and said " So you want to know how much the Viper is eh?" I gave a simple answer "yes".
He leaned forward in his chair and crossed his hands on the desk and said " So how would you afford a car like this?" At that moment I heard snickering behind me from the peanut gallery, and the Sales Manager had this big stupid grin on his face. I smiled and said " Well I have a good job and I could trade in my Corvette ZR-1 I have sitting outside!" I got up and walked out and went to my close friend at the Chevy dealer and told him what had happened. Later that week he found me a brand new 2004 Dodge Viper in Niagra falls and I took it to the Dodge dealer for service. I was treated like a king there ever since! I had heard through the grapevine that the owner of the dealership found out about what his sales Manager said to me and reamed him out!


Location: Ontario, Cambridge
Industry: Retail
Annoyed By: Cashier

I went to Rona to buy new lights for the house in November. I had a cart FULL of lights about $1000.00 worth so I walked up to the first cashier. It was not busy at all and there were 4 other girls standing around waiting for customers to pay. I said hello to the girl behind the counter and she just ignored me, which was fine by me since there is no requirement to do so. She started scanning in the lights when the other girls came over to put "paid" stickers on the boxes to help her out. This is where the problem started! No word of a lie this is what she said out loud to the other girls " Why are you doing that?" The girls looked puzzled, and she replied " You don't even know if his card will go through! Your gonna take the stickers off if it doesn't because i'm not! "
Now any normal person would be really offended by that and would ask for the manager or walk out and leave the lights behind in the cart ( which is what I should have done) But I was like a deer in the headlights and was so shocked ( even the other 4 girls gasped ) that I paid and walked away only to get angry on the drive home! I went home a told my wife and she got mad and I called the manager of the store. He apologized for her and I never heard back from them or went back ever since.

Bad attitude, poor service

Location: Manitoba, Winnipeg
Industry: Retail

I went into Shoe Warehouse in Portage Place to find a pair of running shoes. The sales help is friendly but no one really gets anything for you unless it's in the back, which I understand completely as it is a discount store. But once I find my shoes , I look for a place to sit down and they direct me to this wee tiny bench in the middle of the aisle. I cannot express this with any less frustration than this- no sooner do I sit down to try on my shoes do all kinds of customers and staff try to get by and guess what? Me and my try on shoes and my own shoes and my bag and parcels are all in the way. What a way to arrange a store. Pathetic. Pile on that the fact that the shoes were in the wrong box (I got what I thought were 8's and they were actually 7.5) so I told the retail person and she sort of shrugged but didn't offer to find me my 8s! I couldn't have gotten out fast enough. I never want to go back and I will never buy anything there either.

Useless Waitress - Holiday Inn/The Slip Lounge & Patio, Kingston

Location: Ontario, Kingston
Industry: Restaurant
4 of us were in Kingston, showing our out-of-town company the sights and thought the Slip would be a great place for lunch because they have a waterfront patio. It was a first time there for all of us and definately the last time!

We ordered our drinks - 2 ppl got a large orange juice and 2 of us got a large Coke. When the drinks come, the waitress spills 1 orange juice and one coke over 2 over us! We jump up, the waitress stands there for a minute, then takes off...we're left wet and sticky!
Finally another waitress comes out with a rag to wipe the table, we had to ask for some towels and napkins to clean ourselves up. She was clearly annoyed and gave us attitude as if we had done this. When our waitress finally reappreared, she brought our drinks, gave us a half-assed apology and said "wow, I've never done that before" and wandered off again. When she finally took our meal orders we waited a good 25 mintues for our club sandwiches to come out. The meal was nothing to write home about and no checking in from the waitress while we were eating, no drink refillls--nothing. As we finished our meal, out waitress was serving drinks to another table and guess what happened....YEP, you guessed it, she spilled their drinks on them too!! A table of elderly people too! When we left, we didn't tip, there was no reason to (rude staff, they didn't offer to at least take our drinks off the bill, they didn't refill drinks during the meal and the service was slow). We paid cash and left it on the folder with the bill on the table as the waitress picked it up, she dropped all the money and change all over the floor!! Unbeliveable! I don't recommend them!

Auctioneer refused to pay

Location: Quebec, Montreal
Industry: Other mv

May 2, I had an evaluator from IEGOR Auction House, in Montreal, game to pick up a painting I wanted to sell at auction. By accident, the evaluator brushed his shoulder, past two valuable Chinese snuff bottles, breaking them. He admitted it was his fault, in writing, and his company had them evaluated. I spoke to my insurance company, and I do not have, "fine arts" coverage. I received their evaluaton, $1600. and have sent them countless invoices, not a word. I have a letter, with the employee in question ADMITTING, HIS FAULT, but the owner of the Company, St. Hippolyte, refused to reimburse me is it is a Total writeoff. is known not to value their clients, when it is time to pay, but are very nice, when they want you to submit your pieces for value. Before I take them to court, let's see if someone out there can help. I cannot believe how rude they have been to me, a senior, with a fixed income.

Waiting for MTS to get me a phone case.........for 10 months.

Location: Manitoba, Winnipeg
Industry: Telecom

Back in October 2007 I went to an MTS phone center to get a cell phone case for my older phone. Sure the guy said, no problem, I'll call you when it comes in. Two months go by and I go back. Oops, one of the women there said, give me your name and number again and I'll call you when it comes in. Three months go by......of course they say they'll order it again...yada yada. Two months later, no phone case. Then I go to another MTS location across town and explain what happened. The guy there says, "They just don't care at that location." Then he makes a phone call and tells me,"I'll have one her for you tomorrow"!!!! Joy of joys!!!..........Long story short, after two more trips to the second MTS location, I still have no case for my old, tried and true cell phone. Promises, promises MTS. What a bunch of half-mile slackers. If I ran my business the way they do, I'd be out of business. The sad thing is it's not only one person who promised me they would get the job done. I talked to six seperate sales people at two locations who all said they could get it done for me. What a bunch of crap.

Wanted to buy a mini van but told to wait....

Location: Ontario, Guelph
Industry: Retail

We were shopping for a Dodge minivan three years ago and went into a dealer in Guelph...the sales lady said we could wait in the customer seating area as she was with another customer.....well after 45 minutes of waiting, we just walked out of the dealership.

My point here is that these sales people are so caught up in getting in personally sales commission themselves, that they lost the sale completely by not having another sales person assist us.

We did see a few of other sales persons just sitting at their respectives sales desk not doing anything.

I did voice my complaint out loud so all could here before we left and they were kind of taken a back by it. I guess they are not used to Canadians as a whole complaining...we're supoosed to just sit back and take it! Well not me!

We ended up going to a Dodge dealer in Waterloo were we got a super deal on the minivan (with great service) we wanted.

After three years of ownership...the van has been excellent and we are very pleased with our purchase.

So even on 'big ticket items'...this is a good example that you can sometimes not get good service!

I have a whole 'hockey sock full' more stories that I plan on posting in the future.

Kitchener, Ontario

Primus Canada's "ISP is always right" policy

Location: Ontario, Waterloo
Industry: Telecom

I had Voice-over-IP phone service with Vonage and home phone service with Bell as well as Highspeed internet service with Rogers.

I ordered a Primus Canada Home bundle that would consolidate all those services in one on April 23rd, 2008 and paid a $250 deposit. The process requires Primus to port my phone numbers from those other services to their service so I could stop paying them.

For OVER 2 months, I called repeatedly to request that Primus Canada finally make good on the transfer so I would be able to stop paying Vonage and Bell for the Home and VoIP phone services.

They NEVER ended up making good on it. They repeatedly pushed the date over. Throughout the WHOLE time, I was being BILLED for the services I NEVER received.

I was finally fed up early July and sent them an email canceling my services. ALL of them. I subsequently called and asked ALL my services be canceled and I was told them would be.

1 week after I called to cancel ALL my services, I noticed that they had JUST hooked up my home phone service. Meaning that they had FINALLY activated the service AND ported the number from Bell Canada AFTER I called to cancel all my services.

I called again today (July 29) and requested for the 4th time that ALL MY SERVICES be canceled and I was told that they would not be able to do that for a month and that I would be billed and charged a cancellation fee.

This is ridiculous. I am NOT required to pay for a service they independently activated WELL after I CANCELED my account due to repeated delays in them taking action on my account.

The Better Business Bureau is useless