Thursday, September 25, 2008


Location: Other, Lubbock, Texas
Industry: Telecom
Annoyed By: AT&T

I moved from Virginia Beach, Virginia to Lubbock, Texas and when down to the local AT&T office to have the phone service moved. I asked Mark at AT&T to move three of the four numbers to Texas and to leave one of the phone with Virginia area code, because that phone was not with me at the time. Mark checked the account and verify that the account was paid up and there was not balance on the account for Virginia. I asked to the VA phone to have the lowest call plan. Then the bills started coming the bill was to be $40.00 a month but it was over $100.00. I called back and asked for the plan to be cancelled on the VA phone and was told that the contract was restarted on 2/05/2008 and that it was another two year contract.


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