Saturday, July 30, 2011

Is Tickmaster your master

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Amanda and Ticketmaster

They want your money; you give them your money, and then they tell you the rules. Don't try to purchase tickets for your children online unless you are planning to pick them up for them as well, with the same credit card, and a picture i.d. that matches your face. That's what I was told to do, if I wanted my tickets.But the problem is that I have a disability and going to a concert site on the day of the concert was not what I had in mind. Amanda says I am using my distrophy as an excuse. I could release that requirement if I owned a fax machine. What is the good of that? In Canada, we don't have signatures on our driver's permit. Why would they need my signature; if that was a release, what comparison would they have that my signature was authentic. On the fax, they want to see the card face and a picture i.d. and I sign this "release". This sounds like big brother US, who doesn't trust anyone, again waiving his authority over us little Canadians. This online crap is getting carried away...I know, you like to play online and it's just cool to have a piece of 8.5 x 11 paper to show your friends how computer literate you are. Use your local boxoffice; employ local people; get treated like a real person...FORGET TICKETMASTER!!!

The Customer Service is Horrible

Location: Ontario, Toronto
Industry: Retail
Annoyed By: Not Sure

I had an issue with the softmoc store located in the eaton center with the assistant manager over a return on June 6. he gave me a long distance number to call customer service and not the toll free line I later found out they had. I was hoping not to spend my sunday doing all this running around however I was treated so poorly over a return. My purse was stollen and I did not have the receipt so when I went into the store he said he could not process my return as I had no receipt. It was there softmoc brand I was exchanging so he knew I did not purchase this anywhere else. But he still would not do it. He did not offer to help me at all so I asked him for a customer service number and he gave me 1-905-665-8119 obviously long distance from toronto. I asked him if there was a toll free number and I was told no. So I went home and called the number I was given not even knowing if they were open. However they do offer some customer service on a Sunday, but still offer no real help. The lady I spoke to (unsure of name) was very nice and after she listened to me vent offered to call me back so I was not paying long distance charges longer than I needed to. She promptly called me back and listened to me. Then explained that she couldn't help me as she was just a rep and not a manager, but offered to take down all my information and to pass it along to her manager for monday. she asked me all kinds of questions as she explained her manager would need this to be able to find my purchase in the system. Very put off that I had to wait till monday. Why have customer service open on the weekends if they cannot help customers right there, what a waste of time. why could this nice rep not be able to assist me right there. When I first called in I was very angry as why should the customer have to do all the runing around and have to wait. but in the long run the lady I spoke to was very nice, calm and had me laughing by the time I was done. I will no longer shop of softmoc as this was just to much there policies are ok compaired to others however the service of the stores are horrible. I did end up getting an exchange as the lady took my phone number and was able to contact another store and they took the time to look it up and was able to find the purhase. So all in all I am happy but will never deal with them again and will not recommend them.

Friday, July 29, 2011

Solo Mobile Cell Phone Service is aggravating!!

Location: Yukon Territory, Whitehorse, Yukon
Industry: Telecom
Annoyed By: Solo Mobile

I have been trying to cancel a cell phone account with Solo Mobile and I end up with a canned message or someone who does not speak English. I recommend you NEVER sign up with Solo Mobile

Thursday, July 28, 2011

Wen Hair by Chaz Dean

Location: Other, United States
Industry: Retail
Annoyed By: Customer Service

I ordered the products in Sept 2010. I did not like the products and cancelled the future shipments - I received one more shipment after the first and returned it. My credit card was billed EVERY month thereafter from Oct 2010 to May 2011. They did refund $158.63 of the $297.72 they over charged me. When I phoned, they said that they had refunded the returned shipment from 2010 - this did not show up on my credit card. They would not provide proof that they reimbursed my card, and further threatended to bill me for the full amount and send to collection if I obtained help from my credit card company to investigate.

GRC Chaz Dean - Wen Hair products

Funeral Flowers

Location: Newfoundland and Labrador, Grandfalls
Industry: Other
Annoyed By: Sonny's Flowers

Hi Everybody. Just like to share a terrible experience I had with Sonny's Flowers in Grand Falls, Newfoundland. Recently my sister-in-law, who lives in Newfoundland, died from cancer. She had a long fight but in the end she couldn't fight anymore. I wanted so much to go to the funeral but recently I had surgery, a chochlear implant, and there was still a lot of pressure behind my ear so I couldn't fly. My Mother was ill so she couldn't go either. I ordered flowers, by internet, from Sonny's Flowers in Grand Falls, Newfoundland. After I ordered I phoned to make sure the order was complete and they had received it. He said yes. Everything was okay. They would be going out that afternoon and would be in the church. THREE WEEKS LATER I get a call from my brother who was so upset because he couldn't figure out why he hadn't even gotten a sympathy card from his Mother and his sister. The flowers never arrived. I still have no idea why. The only thing I can figure out is that my credit card has a protective clause that when I use it at a different place they sometimes refuse it thinking that it may have been stolen and someone is else is using it, but I don't know for sure. I was not over my limit. The point that gets me mad is that no one cared to call and let me know. Sonny's Flowers' number was on my phone one Friday after I returned from the hospital with my Mother. It was late that day and they were closed so I phoned on Saturday. I got a lady who had no idea what he was calling for and he wouldn't be in until Monday. So I left my name and number and told her to tell him to call me back. He never called me back to let me know what was going on. I could have given him another credit card, sent a money order, transferred funds, whatever he wanted. To just not send the flowers from their 82 year old Mother and their sister and not even tell them is just plain RUDE. It's not like it was thousands of dollars. It was just over $207.00. He has never had a bad exerience with me and I have bought flowers from them before. I will be seeing my lawyer next week and see if it would be worth my while to do anything about this. Well everyone. Thanks for letting me chew your ears off. I hope others don't make the same mistake of ordering from them. There are other flower shops in that area so think about who you want to do business with if you are ordering flowers for a special occasion

Wednesday, July 27, 2011

Non Polite and racism Depanneur,St-Germain & Ontario,MTL

Location: Quebec, Montreal
Industry: Retail
Annoyed By: The Clerk

This depanneur is owned by Chinese in very french district of Montreal,Hochelaga-Maisonneuse Hey!
You go there you ask very polite the price of cigarette and you can feel you disturb the clerk a chinese guy, no smile, no welcome, nothing...After finaly you know the price of the package you paid and the guy return you the money with short of left the place and you think i will never put my feet there anymore.But funny thing woman and guy drunk and stone was previous customers and the clerk was very polite, too bad for me i had nice clothes and i was polite and i talk to him french & english without replied from this jerk.Now i will do their publicity in my disctrict were i live for 56 years!!!!
Ontario & Saint-Germain,said open 24 the way the police is there about 1 time per week, not a place to send you wife buy a bottle of milk in evening!


Location: Ontario, Canada
Industry: Other
Annoyed By: defense lawyer; Michael Pretsell

I was charged with dui and i hired Michael Pretsell who is a defense lawyer from belleville ontario. It felt like if i was in court without having a lawyer. the police failed to perform specific requirements prior to giving the breath test; but this lawyer did not question into it. He did not examine document to determine if the breath test machine was maintained and calibrated properly or not; and other things.

Friday, July 22, 2011

Early Oil Change Turns Into Early Scratch into Hood

Location: Other, toronto
Industry: Automotive
Annoyed By: Chrysler Dealer

Go in for a early oil change ($50) on my brand new 2011 vehicle at the dealership, come out of with $300 to $500 scratch on the hood so deep its into the metal so they just touch it up. I call the manager and they say we couldn't have done it.

Thursday, July 21, 2011

Wicker Emporium - Never Again

Location: Ontario, Mississauga
Industry: Retail
Annoyed By: Disorganized company

We went to Wicker Emporium at the beginning of May and purchased china glass cabinet in full pay (JAVA CAB.-STAIN-COUNTRY MAHOGANY) which at the time they did not have any in the stock. They promised that the delivery day will be at the end of May. Nobody bothered to call us at all to tell us anything until we called. They postponed delivery day to the end of June, which was already a little too long to wait. June came and yet no call from Wicker Emporium. We wrote Head Office a letter describing our situation and they didn't respond very professionally to us either. They were unable to resolve our problem because they told us that they oversold the item we already purchased. They also told us we can wait till November when the new stock comes which would mean we would wait 6 months from when we paid. They only offered us $50 gift card for waiting 6 months instead of 30 days. We were deeply disappointed not only with management but with salesperson who sold us the item and we didn't even get apology from her. Katherine (the salesperson) lacked of customer service who even told us rudely "First come, first serve" even though we paid for the item 3 months ago. Does the problem lye in very low hiring criteria or disorganized management we don't know. One thing we know is not to recommend this store to any one and we are positive that we will never go there again.

Sears Repair... 46 Days and counting

Location: Ontario, Oshawa
Industry: Retail
Annoyed By: The system

46 Days, 47 calls and 23 hrs and 10 mins on hold and here is the story:
June 10th Service tech shows up with wrong part
June 15th Service tech shows up with wrong part
2 more service calls cancelled because service tech sick
July 6th Tech shows up and takes washing machine, told to talk to store of purchase for a loaner.
July 7th Call from sears repair, our machine is top priority and we can expect it back Friday 8th or Saturday 9th of July.
July 9th Still waiting for part
July 11th Still waiting for part. We will not get loaner
July 11th Tube on back order. But we need outer tub OPPS
July 11th Annie email request for resolution
July 12th More emails sent by Roxie, Dean, Sue. I have now exhausted every phone number and office they could transfer me to. Grubrinda in Toronto even got involved
July 14th Asked for credit so I could purchase new machine. I have had major joint replacement and hubby is just home from hospital and I am washing everything by hand because we can't lug clothes to the Laundromat as recommended by some of the staff at sears.
July 15th Omar at National office sent an email. Got a call from John, starting repairs because they received the part...
July 17th Janet called, the tech would be out to repair the washer..opps we have the machine you say, will call you back! No call back
July 19th Sheila called, working on machine and will call tomorrow with delivery date.
July 20th Michel will be delivered by 4pm. No machine and no call.
July 21st Another call from sears wrong part was ordered...opps. Called 1.866.712.5008 Hey a new phone number I haven't tried. Thanks caller she wouldn't give name. On hold for 45 mins. This time no music..relief..Shirley Ext 3762 my last hope...she is sending an email..Now I am laughing so I wash my sears underpants and sears bra down to the last ones again....but at least I can dry them in my sears dryer as I look at my sear stove, fridge, freezer, 3 portable air conditioners, and then I can sit on my sears sofa, or recline in my sears recliners (3). Wait I need a pain pill, have to make it to my sears medicine cabinet, but I need to make it to the walker first...opps bought at sears..Hey I have discovered my sense of humour again...but darn I am not giving up...46 years as a sears customer..I am hanging in...I am to old to give up...Keep watching and I'll keep you updated. I am tempted to start a blog..maybe sears can teach me how

Lies,lies and more lies

Location: Ontario, Oakville
Industry: Other
Annoyed By: Concept flooring&lighting

Owner lied to us. Ruined our house. If you buy from them you're foolish. Can't be trusted to do what they promissed. Go elsewhere.

Tuesday, July 19, 2011

Manager with no common sense

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Home Outfitters Manager

Home Outfitters in west Edmonton had held a popcorn machine for me that was supposed to be new and unopened. I live on the southside and the location in the area only had a used machine. So after waiting over 1/2 an hour at one of the only 2 tills with more than a dozen people waiting I finally picked it up. It wasn't until I loaded it into the car that I noticed the popcorn was opened from the bottom. I immediately went back to get a refund and also asked to speak with a manager. So a short haired blonde "manager" came over and I expressed my discontent with the crappy service and asked if I can be compensated but she said no.
I then asked for the coupon I used and incredibly this idiot sad no! I started yelling as I made it clear I already got my refund so she grabbed the coupon, stared at it blankly & said no again! I grabbed it out of her hand and walked away. I complained to head office & it's been more than a week with no reply. Now they want my ph# to discuss what was wrong. This manager is a complete idiot and I really wonder about head office if they don't get it either.

Saturday, July 16, 2011

Money & only money is what WINNERS stores SEE.

Location: Ontario, St.Catharines
Industry: Retail
Annoyed By: Bad service.

I recently bought some items at one of winners stores.
Included was a shirt ,which the store Clerk forgot to remove the security PIN ,
I returned to the store to ask for that PIN to be removed,Instead of getting that done I Got to receive a lesson in Bad attitude from the Clerk on duty the second day.
When I asked for the store mananger or for Customer service I was told to wait in line.
Which I did ,and after being served and the Pin removed there was no manager .I asked why the manager was not being called,
I was simply being told to leave ,cause customers are waiting in line and needs to be served..
I refused unless the manager was dispatched and replied I am a customer too.and I am not done.unless I speak with the manager.
Manager arrived after being called in ,and to my surprise the whole team acted like a pack of COYOTES.
I simply do not understand how WINNERS HIRE their store managers and employees do they scoop them from the street.without any education or experience!!!!
What this manager did not realise coming back to a store again and waiting in line for a 2nd day is unfair.
especially when it is their mistake,and instead of fixing this mistake they give attitude to clients.
I do hold a degree in international business,I do have two running businesses.
thats not the way I treat my customers,but obviously thats how WINNERS Employees do.
so thats a reflection of WINNERS as well.

Staples doesn't have an easy button

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Staples Business Depot and Toshiba

Got a lovely Toshiba Lap top for Christmas. My wife paid $1016.92 for this unit...dead in two months; I mean DEAD! But, I didn't buy the "blackmail" warranty. So, no instant replacement; no money back and Moncton Staples says I don't have a leg to stand on..poor me. But they did agree to set it on a journey because it IS under warranty, first to Halifax. After a month, no response, Staples says replaced every major component...still won't start, they send to TOSHIBA. Moncton Staples says "you handle it from here" me some phone number, some names, but doesn't tell me they're all just numbers...not really anybody back there. Wrote to Staples head office...won't even acknowlege receiving my emails....what's next for me? Doesn't look good...but for you...don't buy at Staples and never buy TOSHIBA!!!

Friday, July 15, 2011

Don't use M&M Moving

Location: Ontario, Toronto
Industry: Other
Annoyed By: Caller from M&M Moving

We recently sold our house and have been getting a lot of literature in the mail from moving companies as well as phone calls. I have politely advised all the callers that we already have a moving company booked. Today (during dinner!), I got a call from M&M moving. I proceeded to tell him that I already had a moving company booked and he accused me of sounding "irritated" and when I started to tell him that I was not "irritated" by the mailings and calls and that I understood that businesses want to drum up more business....he hung up on me in mid-sentence! Now why would I ever suggest M&M Moving to anyone? Is that how they treat their customers? I justcouldn'Tt believe it.

I want to Sue this one man company

Location: Ontario, Lindsay
Industry: Automotive
Annoyed By: Ian

So i crashed a car, and needed to be fixed. We found this guy Ian who was paid twenty five hundred to fix the car, He fixed it, and said theres no problems. Two days later everything was fixed wrong!The Horn didnt work nor the lights nor the cruise control. Peices were missing, wires were connected wrong Its costing an Xtra thousand to fix!!!!!!!!!! i tried to call him back,no answer. Confronted him he said he ll take care of it. I have all papers from GM and im very unhappy with the services. Id like to send a complaint, With the intension of sueing this prick(excuse my language) Please contact me asap,

Wednesday, July 13, 2011

tom tom navigation products do not honour their warranties

Location: British Columbia, quesnel
Industry: Automotive
Annoyed By: the company

the device itself was pretty good....but the clamp that held it onto the dashboard was would not hold it...hence it fell off...alot...causing the glass to smash and the company not wanting to uphold their own guarantee...pretty poor service....they should stand behind their products...i had it for only 5 months...

No customer service from Lazy Boy Furniture

Location: British Columbia, richmond
Industry: Retail
Annoyed By: Manager

we purchased a sleeper sofa from Richmond,b.c. lazy boy store, waited over 8 weeks for delivery, when delivered it was missing the air mattress which we had ordered and paid for, also l cushion was a different color and quality, we phoned the store and the manager stated it would be another 8 weeks for the air mattress as the clerk and ordered it wrong and that we had paid for it. i told him was not too happy and could they not send it airfreight, he stated that they dont do that and it would be 8 weeks, said we would wait as we had no other choice. when i told him about the cushions he asked if i could take a picture and email it to customer service, told him no i couldnt and for him to come and take a picture, he said it would cost him too much money to do that. (i dont have a digital camera) we feel his attitude is, we have your money so we dont care what your problem is, we dont care. would suggest that if you are going to deal with Lazy Boy check what there customer service is really like, because there franchise stores, and between head office and richmond store, havent seen any customer service.

Tuesday, July 12, 2011

ugly traveler

Location: Ontario, toronto
Industry: Tourism
Annoyed By:

booked a flight and hotel with expedia .got to airport my tickets were cancelled but not my wifes. when i booked i noticed they had spelled my first name wrong . spent an hour on the phone they said they fixed it guess not . they blamed it on the airways but it was there fault airways said the ticket was cancelled but never rebooked. avoid expedia as i phoned the day before to see if everything was ok and they said it was

Readers entry--- HA

Location: British Columbia, Surrey
Industry: Other
Annoyed By:

I was sent an entry for their contest which I did acess the sight but after trying several times to enter my acess code, sent by Readers Digest, I get the same message: Acess code incorect!!!!! What gives with these people?


Location: Ontario, London
Industry: Technology

On June 25, 2011 I placed an online order with Dell Canada, which was a Saturday. After I purchased I checked my online statements ; noticed the money was taken off my credit card. So Dell received my payment. Monday morning I heard nothing from Dell ; so I called. Really why am I calling to see if everything is ok? It should have been Dell noticing an order wanting to be processed ; a call from Dell should have been made. I called Dell ; I spoke to a gentleman that told me there was a problem or error with my order ; he would process it now. At this point the order date was now June 27, 2011 ; I was set to receive it July 1, 2011. I was fine with that ; got off the phone a little frustrated that Dell did not care to follow up with my purchase from the 25th.

I should also mention I was purchasing this for someone. When I told the person we would be receiving July 1st she reminded me that it was Canada day ; a holiday so we would not be receiving that day. It was suppose to be a gift for someone ; one of the attractive selling points was the fact that your website stated this computer would be shipped within 48 hours. So I called back to find out if there was anyway to get the computer shipped out a little faster considering I originally ordered it on the 25th ; the issue was not on my part. I was told they would put a notice on the order to see if it could be shipped quicker. Well again I heard nothing back from Dell. Then I was emailed saying there was a delay with my order ; I would not even be receiving it until some time in July. So once more I called Dell to find out how long it would be delayed for? At this point I was speaking with a woman. The woman on the phone told me I would not be getting until July 30, 2011 now. That is a month away. Why should Dell have their money ; I not have a computer for a month. Prices on computers change daily. Why would I want to wait one month for the computer? Also it was a gift. I stated this.

At this point, I had enough problems with Dell. I figured they would have wanted to make the sale. As I mentioned I wanted the Dell system. It was a gift ; I understand problems happen but count all the issues listed above. The unfortunate part for Dell I may only be one person but I own a computer support shop Ontario. We service a fair amount of phones, laptops, desktops ; servers. I am the decision maker in this business ; I am also an onsite technician for several companies in Ontario.

Now Dell Canada has been calling me ; offering me $70 off the system but I should also mention they have since raised their prices. In fact I was not looking to be compensated. I was looking for some help when I initially complained ; sent my original message to Dell. I feel Dell Canada does not care for customers, they may not even care to make the sale? which is really too bad in a rapidly changing industry.

If I were to purchase the system again now it is priced at $899.99 plus tax. I purchased the exact same computer for $799.99 plus tax because it was on special over the weekend. Dell Canada called me ; said if I were to purchase again they would compensate me $70 so really I would still be paying more for the same computer. I mentioned this to them ; they said they could credit me $100 back if I purchased the system again but at this point I am still paying more because the system is $899.99 + tax so I do not understand where Dell thinks they are doing me a favour? Why would they not discount it right away?

Also I would like to mention something I find fishy about how Dell does business. After I cancelled my order, prices on have changed twice for all of the inspiron one computers, even though the ad stated the special of $799.99 (on the computer I selected) was suppose to be good ; valid until July 8th 2011. Dell initially increased the price by around $300 ; then dropped it again to $899.99. This is confusing, dishonest ; very misleading to your customers. If the special on your website is stated as valid until July 8, 2011 then the pricing should not have changed before July 8th 2011, especially not twice. This makes me believe Dell did not want to sell me the computer at the price I purchased it. Especially with all of the problems I stated above.

Glad I cancelled.

Barry lying cheating fraudster scammer

Location: Ontario, Oakville/Mississauga
Industry: Retail
Annoyed By: Barry Gervin

Barry of ObjectSharp is a lying scammer who will lie, cheat and rip you off any which way he can.

Buyer/invester beware!

Rogers cell phone third party charges

Location: Ontario, Every City
Industry: Telecom
Annoyed By: Natta subscriptions

So I'm reviewing my Rogers cell phone bill and see "Third Party Charges" I received 6 text messages at $5.00 each.

Somehow I agreed to this. Don't know where or when, but I agreed to it....So they say. I didn't sign or read any contract. The company is called TIM w.e. and they hide behind a company called NATTA. Anyone can enter YOUR cell phone number on this web site and you get billed for it. They send you text messages in the form of a question with multiple choice answers. Even if you don't answer,(which I never did) you get billed for each text. Rogers won't help you remove them because they "don't know the terms of the third party contract" You have to remove the NATTA subscription yourself.

Heres how...and it cost me $30 to find this out.
Text "STOP" to 63993
This is true alright, just call a Rogers Service Rep and ask them how many other people are complaining about this.
I wonder if the people that own TIM w.e. are entering phone #s just to make $?

Thursday, July 7, 2011

Big waste of my time

Location: Ontario, Richmondhill
Industry: Other
Annoyed By: staff of skin vitality medical clinic

Bad customer service, made me wait 2 hours for a five minute treatment, the doctor is the biggest joke, leagally to get injections you are to be seen by a doctor and a RN administers it here the micky mouse place that they are.... the doctor sees you via skyp! If their internet is running. There is a faint picture of the doctor so who know who you are talking to. Rude, Rude staff....they talk behind the client's back calling them cheap, fat, old.... I heard the office manager/ stripper say this .... did she not see me? Never ever again... tell all your friends not to go there you will regret it big time!

struck in fernie

Location: British Columbia, Fernie
Industry: Automotive
Annoyed By: salesman

Our ram truck would only go in second gear, so we drove one hour to Fernie dodge garage. The saleman laughed, we have three mechanics on staff but you can't see one until the middle of July. Big joke, well he wasn't kidding,he told my husband to save some money crawl under the truck himself and get his wife to fool around with the gear shift and maybe he could see what was wrong, with no tools and in shorts and a t-shirt. No one would look at the truck or anything, so we said we would drive to the Pass and he asked what would we do in the Pass, which my husband replied, see a mechanic. Well we couldn't shut the truck off or put it in park or neutral to get the key out, he didn't even realize that, but don't call a mechanic, just make a ass out of youself. Thanks a lot, we got to the Pass and recieved help right away even through it was closing time. So much for shopping local when you are travelling, try to make it home.

Pizza Nova gives you expired food

Location: Ontario, Oakville
Industry: Restaurant
Annoyed By: Pizza Nova

I waS in Pizza Nova about an hour ago. I ordered a slice, chips, and a cplus. When I opened the Cplus, it tasted like it was several years old. I then opened the chips finding them obviously expired. I looked at the date and they expired June 28. Today is July 6. I could not find a date anywhere on the Cplus. my fault for not checking before i left the store i suppose. A word to all, check these things before leaving a Pizza Nova and don't take for granted that everything is fresh. This store was on Burloak Dr, Oakville ON

Sunday, July 3, 2011

Wazema Ethiopian Restaurant

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: Service, Food and Price

Wazema is an Ethiopian restaurant on the danforth at the east end of Toronto. The waiters are very solw to attend to the customer, the food take forever to be served, and the meals tast horrible. Moreover, the waiters try to cheat you by over charging on little items like drinks. It is a horrible place to go to. Aviod it at all cost.