Wednesday, July 13, 2011

No customer service from Lazy Boy Furniture

Location: British Columbia, richmond
Industry: Retail
Annoyed By: Manager

we purchased a sleeper sofa from Richmond,b.c. lazy boy store, waited over 8 weeks for delivery, when delivered it was missing the air mattress which we had ordered and paid for, also l cushion was a different color and quality, we phoned the store and the manager stated it would be another 8 weeks for the air mattress as the clerk and ordered it wrong and that we had paid for it. i told him was not too happy and could they not send it airfreight, he stated that they dont do that and it would be 8 weeks, said we would wait as we had no other choice. when i told him about the cushions he asked if i could take a picture and email it to customer service, told him no i couldnt and for him to come and take a picture, he said it would cost him too much money to do that. (i dont have a digital camera) we feel his attitude is, we have your money so we dont care what your problem is, we dont care. would suggest that if you are going to deal with Lazy Boy check what there customer service is really like, because there franchise stores, and between head office and richmond store, havent seen any customer service.


  1. Return it to thieves. These retailers will go under eventually if they dont get their shit together. We the consumers have the power, not these idiots. Sorry to hear & good luck!

    I would return it if you can. Make them eat the costs, basturds, lol

  2. This store is stupid and how in the hell they stay in business is beyond me !!!!!!!! and by the way there are 13 complaints in the last couple of years.

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