Monday, March 19, 2012

What business are you in anyway?

Location: Ontario, Toronto
Industry: Retail
Annoyed By: Merchant of Tennis

I recently purchased a NIKE Dry weave shirt for my son. After one wearing, the shirt started to fray in several spots. I tried to return a shirt after only 3 days. The return warranty printed on the receipt states full refund within 30 days. I paid full price and had the receipt with me.

Two sales people commented that Dry weave shorts are not suitable for racquet sports, since everything will catch on them. They work in a Racquet sports store! Why are they selling these items if they are not suitable for the sports They SPECIALIZE in!

In they end, they said that there was no defect and that to play racquet sports, you should wear cotton shirts! Unbelievable! No refund was allowed and I left the store. I want everyone to read about my experience!

Monday, March 12, 2012


Location: Other, Singapore
Industry: Technology
Annoyed By: AXISDR

BEEN waiting for my hard drive to repair for SUCH A LONG TIME,
Contacted this company AEXISDR 2 weeks ago about data recovery. They stated $50, and no additional fee. They stated that my warranty will be able to cover the data recovery, so with $50, I said, okay.
Then, to my horror, they sent me an evaluation stated it needs about a thousand dollars for the recovery. SHOCKED. Told them to cancel immediately, and asked if they could do a waiver for me, because there was a misunderstanding between us.
NEED the laptop that time urgently for school, and WTH, he didn't reply any of my messages back to me.
Called back today, and he shouted back at me. He said the waiver was not possible and IF SO, why did he keep me in the dark and not tell me ANYTHING about it for 2 weeks??
HORRIBLE (and the WORST) CUSTOMER SERVICE EVER with AEXISDR receiver (Samuel David) talking back at me.
My hard disk is left at the company for 2 weeks with no action done to it whatsoever, and no email was replied to me to tell me about any status of my situation.
So utterly pissed.
Oh, and yes, I have to pay $53.50 for NOTHING absolutely done at all to my hard drive.
Such a bunch of CHEATERS.
Oh, and to add, they did not have ANY payment mode EXCEPT asking me to GO DOWN TO THE SITE to pay up. That's like incurring me more losses than ever for NOTHING done at all.

bad service

Location: Other, CAPETOWN
Industry: Telecom
Annoyed By: vodacom

hi world I would like to tell you a story of a cellular company VODACOM that promises you the world and gave you a toilet yes vodacoms personell wipe theyre back sides on you and theyre chiefs who get an fat pay are even worse yes when you have a legit claim or an complaint they promise you dont worry you are an Valued customer but they never get back to you this is now going on since september 2011 and they just ignore you and hope you will go away but they forget the most important fact is that without a client they cant get pay they just do as they please and to hell with you well i have news for vodacom i am telling the world of theyre pathetic non existing service so let them feel where it hurts IN THE POCKET

Soft Moc is a joke

Location: Ontario, Ottawa
Industry: Retail
Annoyed By: Soft Moc

I am writing because I recently experienced the powerlessness of being a consumer. I recently went to Soft Moc and bought their weather protectant spray. On the bottle it states it is good for all fabrics. Just to be sure, I asked the clerk who agreed it can be used on every kind of shoe. On the bottle, it says to test spray on an inconspicuous area. I followed the directions, waited a couple of hours (the recommended time on the bottle) and checked the shoes. No stains. So I sprayed my $110 shoes and now they are ruined! They were black shoes and now they have white spots everywhere - on the fabric, as well as the rubber soles. When I returned to the Billings Bridge location, I brought along my ruined shoes and explained to him I wanted $110 so I could replace my shoes. The clerk seemed annoyed with my problem, just shrugged and said there was nothing he could do about it. Because I bought the shoes at a different store, there was no remedy for my problem, or so they said.

When I called head office, the woman on the other end was extremely rude. She stated this was store policy and I was just going to have to "deal with it." I asked to speak to someone in management and she said they were going to say the same thing to me. I insisted and finally got through to someone higher up. This woman said she would be sending me a cheque for $13.19 for the cost of the spray itself, in the mail, but there was nothing they could do about my ruined shoes because they weren't purchased at Soft Moc. After 3 days of calling management, they offered me a $25 gift card for my $110 shoes.

When you sell a product and it's defective, how is that the consumers fault? The company should be responsible for its failures, not the customer. I sent them pictures of my shoes, and I even offered to send them in the mail - at my expense - if they simply gave me my $110. They declined. You would think, at the very least, the company would want my ruined shoes so they could test them and see what is wrong with thier spray. Was it a bad batch of spray? Or does their spray simply ruin shoes from quality locations? Either way, this is unethical business practice, and I figured this is the only way I can hold them accountable.
In the end, I turned down their $25 gift card because I cannot shop there in good conscience. Now this company is continuing to sell it's spray without taking my ruined shoes and looking into the problem. How many more consumers will be duped into buying this product, only to find that it has ruined their footwear?