Monday, September 29, 2008

Carrara Tile and Marble a dismal experience

Location: Manitoba, Winnipeg
Industry: Retail
Annoyed By: everyone

I used Carrara 13 years ago and found them to be terrific, good service. I ordered tile at the end of August, and was told the order would arrive within the following week. I phoned after a week. No tile, they thought, but they weren't exactly sure. The woman who answered the phone wanted to know who helped me. Weeeelll...that was a hard one to answer since, ya know, I'm not really on first name terms with you folks, you know? And, gee, don't you keep track of your customer's orders and their names?? No such luck. I knew one person's name but another person who helped me, well, their name escaped me. My bad, I guess. I decided to wait, and waited, and waited, till last weekend, 4 weeks beyond when the tile was supposed to arrive. I called again. Same question, who helped you? This is getting beyond stupid. I was getting the feeling they had either lost the order, or didn't submit it, and they were covering .Well, let's be adults about this and admit our mistakes but don't keep stringing me along with these inane questions as though I need a special password (ie, someone's name) to actually get an answer. I described the order and left my name and number for a callback. They called. I got a bunch of excuses, 'I'm new here, I only work Saturdays', blah blah blah. The tile had actually arrived, no telling when, but no apology. I had planned to have them install it, but at this point, with their miserable track record, do you think I'm nuts? What a change from 13 years ago.

Thursday, September 25, 2008


Location: Other, Lubbock, Texas
Industry: Telecom
Annoyed By: AT&T

I moved from Virginia Beach, Virginia to Lubbock, Texas and when down to the local AT&T office to have the phone service moved. I asked Mark at AT&T to move three of the four numbers to Texas and to leave one of the phone with Virginia area code, because that phone was not with me at the time. Mark checked the account and verify that the account was paid up and there was not balance on the account for Virginia. I asked to the VA phone to have the lowest call plan. Then the bills started coming the bill was to be $40.00 a month but it was over $100.00. I called back and asked for the plan to be cancelled on the VA phone and was told that the contract was restarted on 2/05/2008 and that it was another two year contract.

Wednesday, September 24, 2008

Rip Offs

Location: Other, Union, NJ
Industry: Technology
Annoyed By: Best Buy

Same for the best buy stores in New Jersey.
I was gifted a laptop, which was not working right (a defect).
It was bought by my wife for me and they had nothing I wanted.
I returned it within two days And they stole money from me also.
These type of places should be shut down.
15 % restocking fee, its a joke I watched the guy walk two feet and put it on a shelf. Remember IT was a defect.

Rock_and_Roll_Ruby,s Rip off Report - . Round Up

Location: Other, Hartsell. Al
Industry: Retail
Annoyed By: Proud Shopper (Proud Rebel)

In my previous episode , I told you of a Company who would take your money , not deliver the goods and send you sarcastic e mails when you asked where your goods were.

Well to finally conclude my story after waiting (and sending an e mail a day for 9 days), I finally got my money back today.

So please let this saga be a warning to all . Never buy from Proud Shopper - unless you visit their store and pay face to face. Cos if you order over the internet like I did (I live in UK) you are VERY likely to lose your shirt - well your money anyway as you probably wouldnt recieve the shirt to lose in the first place!!!

Thanks for listening.

Tuesday, September 23, 2008

Would Be Flyers Going Across America

Location: Other, Every City
Industry: Retail
Annoyed By: SkyMall Magazine

The magazine that is on every plane going across America. Shoppers be ware. I ordered a map for my grandson I saw in there. They cashed my check but never sent the map to him. After asking them for over 3 months now if they are going to send it, and they keep telling me yes, he has still yet to receive it.

Buntys' Sucks Big Time

Location: Manitoba, Winnipeg
Industry: Restaurant
Annoyed By: delivery driver/telephone rep

My boyfriend and I were hanging out at our place with a few friends one night when we decided we were feeling hungry. Seeing how it was pretty late,we had a hard time finding a place that was open.Well, I decided to give Buntys' a try and ordered a couple of pizzas,they said it would be at my house within 45 mins. this was at 3:00 am. We waited until 5:30am and still nothing! we decided to call it a night. When I had called Buntys' later that morning to ask what the hell happened to the pizzas I ordered, the rude prick on the other end told me that the delivery driver tried to come to my house two times! even claiming that they kicked my door and there was still no answer! I have a trained watch dog who alerts me when someone even sets foot in my yard,let alone kick my door! all I wanted was an apology for their piss poor service, and to let them know no one came to my door with any pizza.All I got was a lousy, uncooperative attitude with the person on the other end insinuating I was liar and it was my fault.Tough luck. Well I told them that I'll never call you a**holes again and let anyone and everyone know about their horrible customer service.If you're ever coming to Winnipeg, never give Buntys' your buisness. They don't deserve it. I f***in hate those guys!!

Thursday, September 18, 2008

Where's the service at FutureShop?

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Literally nobody

I must have been looking over the various desktop computers for no less than half an hour, and not once did a sales rep. ask if I needed any help. I would have understood if the place had been busy, but FutureShop had just opened and it was near void of customers throughout the place.

I finally found a model I wanted, picked up the somewhat heavy box myself, heard the cashier mumble about an extended warranty which I declined, and hauled the box to my car.

Thank-you southside FutureShop.

Tuesday, September 16, 2008

H&M Clothing Store - RUDE or Discrimination

Location: Other, Philadelphia
Industry: Retail
Annoyed By: Sales Reps/Sales girls

I asked a sales rep for 1 size larger (jacket). She told me that the larger sizes are in the corner in the back of the store; the smaller sizes are in the front of the store. If that weren't enough to insult anyone over a size 12 (the jacket's size) she goes on to say, "Downstairs is for the young and trendy you want upstairs." I'm in my 20's do I look old... what is old about that?? Then the girl walked away laughing at me.


Industry: Government









Sunday, September 14, 2008

Rock_and_Roll_Ruby,s Rip off Report

Location: Other, Hartsell. Al
Industry: Retail
Annoyed By: Proud Shopper (Proud Rebel)

I put a small order into Proud Shopper for some Rebel Flag Gear (A licence Plate and some stickers $12 in all) so nothiing too taxing! I waited a month, as they said delivery was 2-3 weeks) and then e mailed them. I was THEN told I should have paid an extra $6 for an international shipping envelope. When I asked why they had accepted my order and not asked for this money then, their sarcastic reply was "because I missed the explicit instructions before and during checkout". I must admit it wasnt very clear exactly what I had to pay for shipping and I have now been waiting 6 weeks for my order. I have sent quite a few e mails to them to which they replied "8 messages you have must be joking"???? I am still waiting for a refund as I have now cancelled the order and am waiting for a reply - some hope! Proud Shopper? Never again.

Friday, September 12, 2008

"I don't know how to change your tires." Said CAA roadside assistant.

Location: Ontario, Mississauga
Industry: Automotive mv
Annoyed By: The roadside assistant dude, CAA telephone operators, CAA

Three of us. One flat tire. Stranded. 3:30am. A bit drunk. Chilly.

Thought I was super lucky since I am a CAA member, I, of course, immediately called CAA! The operator promised he will send someone over right away! Thank god! CAA, you are the best. And so I thought.

4:00am. Getting sober. Freezing.

4:30am. Sober-er. Frozen.

(Called again numerous times. Excuses include he is on his way. He is lost. He is at another plaza. Are you sure it's the right address? He is there already, can't you see him?)

5:00am. Mr.Roadside arrives. And so the horror begins. "Where is your spare tire?" the trunk! "I can't change this. I have never seen this model. What model is this? If you don't know the tire model I can't change it."'s a regular Chrysler van and the spare tire is sitting there..."NOPE! I won't change it! Do you have your CAA membership card?" em...i have the number and the operator said it was ok. "NOPE! If you don't have your card with you then I can't change it!"

5:30am. Mr.Roadside continues to argue and refuse to budge. We call CAA operators. They connect to the guy. Mr.Roadside softens after their conversation and decides he will change the tire. The problem is....he really doesn't know how to change the damn tire.

6:00am. With the webmaster's help (yes he was one of the stranded three), who calmly explained how to change tires to Mr.Roadside. The tire is changed!

CAA. I officially HATE you.

Future Shop Keeps on Sucking!

Location: Quebec, Montreal
Industry: Retail
Annoyed By: FUTURE SHOP (as always)

Will they ever change??

You need a little help and want to ask an employee. None in site. You make eye contact with one who immediatly looks away. You move, hunt for them, find their huddle. Maybe 7-8 of them standing around joking loudly, blind to the customers around. You try to 'interrupt' their good fun to ask a question. You are ignored until you actually poke one of them.... BUT it was useless because they didnt even know the answer.

You ask another employee who tells you "ya thats on sale". I point out that the tag says full price. He repeats annoyed "it's on sale!". Of course I find out at the cash, after a long wait, that its full price.

I ask another employee why one model of a USB memory key is so cheap compared to another model and he says they "just have a great deal and that he has that cheap model and it's super fast." Im forced to research their own product on the web, in their store, and find out that the cheap model is 5 times slower. Makes a big difference when you are copying large files (what a USB key is often used for).

And the girls at the cash, yapping away like it's girls night out. At least stop a sec when you are serving a customer instead of forgeting to take the card receipt I just signed. And when it's poring rain outside, dont ask me if I want a bag, genius.

Wednesday, September 10, 2008

Rude & Agressive Employee - Shoppers on Alta Vista, Ottawa

Location: Ontario, Ottawa
Industry: Retail
Annoyed By: Shoppers Drugmart

I went to the Shoppers (store # 639) on Alta Vista in Ottawa yesterday to pick something up. I went to the cash, paid with cash and when I got my change, I noticed she had given me a foreign one dollar coin. I turned around and went back to the cash. The cashier, Samantha, had just left the cash "cubicle". I asked her to switch the foreign coin for Canadian loonie as some business will not accept the foreign coin. She says, in an angry, annoyed tone, "oh my god", enters the cubicle and SLAMS the door behind her. She then turns and says "well, you're going to have to wait for another customer to come so I can open the till" in a very rude tone again. I said "no problem". I didn't mind waiting. When she was finally able to open the till, she snatched the foreign coin from me, throws it in the till, then slams a loonie down on the counter in such an agressive fashion I was shocked! Her manners were atrocious! I haven't seen "customer service" like that in quite some time. I have filed a formal complaint with Shoppers. I don't understand what the big problem was, it wasn't like I was asking her to stop time - all she had to do was switch the coin!

I am sure I am not the first person to complain about this trashy cashier.

Climatisation Air Service of Brossard SUCKS BIG TIME

Location: Quebec, Montreal
Industry: Other
Annoyed By: Climatisation Air Service Inc.

I was actually solicated (first mistake) to have someone come to my house to give me an estimate on a Termo Pump for Heat and Air Conditioning in my Home.

From the GET GO I had problems. They installed the Termo pump in December. When we turned it on the the temperature was over 30 degrees Celius in my home. In the middle of Winter I had to open the windows. I called them and they came and they had installed the wiring incorrectly the HEAT was the cold and the COLD was the HEAT.

After they left it and we only realised it after a day (it took that long for the house to cool down) the termperature in my home felt like it was 10 degrees Celius. Again after calling them numerous times they finally came and changed the Theromstat in the my home.

Things seemed to be going well until we hit the summer and we turned on the AIR Conditioning unit. It did not work. No COLD AIR was coming through.

I called Climatisation Air Service and also sent them a registered letter but they completely ignored me. I finally had to write a complaint letter to the OFFICE FOR THE PROTECTION OF THE CONSUMER.

They told me to get an estimate get it fixed and send them to small claims court to try to get my money back.

I called a couple of companies to give me an estimate and they all said the same thing. The equipment was rusted. The Compresser they installed was missing oil. To make a long story short they were out to screw me. They only wanted my money and installed old equipment.


Monday, September 8, 2008

Air Miles sucks!

Location: Ontario, Toronto
Industry: Other mv
Annoyed By: well air miles!

OK, I did work hard to accumulate enough points to get great rewards: a bed! I did finally order a king size bed last June and received an email from Airmiles confirming that it was to be delivered within 2 weeks. I am still waiting and we are now in September. I have called customer service at least 5 times since - they still don't have my bed, they have no clue what happened. One of the rep told me it has been delivered to someone else. They don't do follow-ups, they don't care at all. I am sorry, in a certain way, those rewards are not free: price of the points is included in what you pay. This bed cost 5000 points and I was careful using Airmiles Stores in the last year in order to get it plus I would never have pruchased a king size bed as matresses and linens are more expensive. Airmiles sucks: bad service - no follow ups and I am spreading the news. PLease choose to buy at a non-participant store:anyway bottom line you pay for the rewards.

Wednesday, September 3, 2008

stuck up girls

Location: Manitoba, brandon
Industry: Retail
Annoyed By: sportchek

I went to the Sportchek store in Brandon,Manitoba and the girls who work there had a real stuck up attitude.They laughed and made fun of me while I looked around!Who do they think they are!They work part time at minimum wage.I'll never go there again!