Friday, July 20, 2012

Elite Heat Pumps, New Brunswick

Location: New Brunswick, Moncton
Industry: Other
Annoyed By: Owner and Products

Stay away. Beware!!!! Cheap product. Elite buys them from the cheapest bidder in China, then re-sold as 'Elite' Heat Pumps. Warranty only for one year on labour. Owner does not give a 'CRAP' about customers.

Here's my story:

Purchased two heat pumps, 2 years ago. One pump for each floor. One works like a charm, the other is a lemon. It's been serviced 4 times, and we regularly have to re-set the breaker as it keeps tripping it. Right now, i have no air conditioning. I called for service. AGAIN. I politely (but aggressively) asked why... why! had they not replaced it from the beginning of our issues? This is obviously a lemon, it's crap. Keeps giving us problems (the heat got stuck on 'on mode' one month, and we didn't realize until we saw the inflated power bill that it was malfunctioning that month. Again.) Of course, the clerk (receptionist) can't do anything for me. Asked me if I'd like to speak to the owner. "SURE!" I say.

There was a brief delay... I was not put on hold. It almost seemed like the receptionist simply passed the phone to the owner. He picks up the phone and says: "If you say 'crap' once, i'm going to hang up on you!". - no hello, no 'how can i help you'. Nothing.

I burst out laughing! Then I say: "What... would you prefer I use other choice of words?" He says: "If you do, you'll be talking with yourself." I say: "Now, really!! isn't that a nice way to answer a customer's phone call!" He says: "You started it". I say: "you're the one who sells crap! I'm in need of 6 other heat pumps and you can be sure Elite Heat Pumps will NOT SEE A PENNY of it." He says 'fine then". I say "fine then." click. Click.

Selling cheap, crap products is one thing. Back this up with an idiotic owner and poor salesmanship, you've got a recipe for disaster. It's a wonder they are still in business.

When purchasing a Heat Pump for your home, please look for recognized brands: Lennox, Carrier, Westingouse, Mitsubishi, etc.... Do your homework, paying a little extra will be worth it in the end. Oh, and stay away from Elite Heat Pumps!

Do the world a favour and help companies like this into bankruptcy. Even if it means that I won't be able to get cheap Chinese parts for my units when they break again and that I'll probably have to spend another 10K to change to a better brand!

Dissatisfied to the max.



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