Friday, December 30, 2011

5 hours delay and not an excuse

Location: Other, Bangkok, Thailand
Industry: Transportation
Annoyed By: Bangkok Airways


I booked 3 flights on Bangkok Airways. They rescheduled the flights (between 2 and 4 hours later) without any notice. Whan I arrived in the airport, they enven didn't apologize. In addition, all 3 flights were delayed (betewwen 45 minutes and 5 hours). All screens were still displaying the original scheduled, no information was given, passenegrs were left alone.

Thursday, December 1, 2011

Avoid this drugstore...at all costs

Location: Ontario, Toronto
Industry: Health
Annoyed By: Remedy RX (Bayview/Eglinton)


This was probably the worst pharmacy experience I've ever had in my life. I went to get a prescription for my 15 month old daughter and they gave it to me, great. I get home but she won't eat it because it's banana flavor (okay, but smells disgusting and looks horrible), fine. So I call them and ask if there's an alternative, they said, yes, but had assumed she would like banana, so why didn't they give me a choice in the beginning. Alright, so I ask them if they can exchange this for me, they said no, there are no exchanges. That's weird, why can't I exchange this. Okay, can I just pay to get it again in the right flavor, sure, but this time I won't be able to use my drug card. Why is that? So yes, proceed with caution if you have to go to this place.

Wednesday, November 23, 2011

Fed Up

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

I have a customer standing in front of me. Why does it take 20 minutes to get help?
Customer Service starts at the front door. I agree it should not take six rings to answer a phone. This company does not care about their Customer if they do not know what answers their phone. I'm sorry, but their receptionist is stupid.

Tuesday, November 15, 2011

WildWing in Toronto

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: Waitress and manager

After waiting forty five minutes for 20 wings, I figured I wouldn't make an issue so I kept quiet and figured the worst continued on with my night. After a few hours of more wings ( had to wait 20 minutes for a drink ) I decided to head home. After paying for my bill, I saw that they had schooners ( beer mugs ) for sale. I had gave a pretty big tip so I figured I wouldnt tip when I was paying for my mug. After paying for the mug the waitress pulled the " you forgot to pay " trick and tried getting me kicked out... I ended up paying over $45 and change for a 15 dollar mug after tipping the waitress $30 on a $65 tab minutes before this happened!
This was at Wild Wing on st.Clair avenue west, between Jane street and runnymede in Toronto.

Thursday, November 10, 2011

McDonald's franchisee can be terrible...

Location: British Columbia, Richmond Centre
Industry: Restaurant
Annoyed By: McDonald's


It wasn't until the past few months that I noticed that some McDonald's do not offer refills and have different service standards.
I placed a call to HQ about this issue and they advised me that certain franchisee McD locations are allowed to do as they please.
Here's the story: I ordered a combo meal at a Mcdonald's mall location, my medium beverage was filled full of ice and pop. At that time, i didnt really care less about my cup being full of ice as I was always accustomed to the free refills. Apparently, this location does not offer free refills. I was quite suprised and disappointed by this fact as I was not informed during my purchase and nowhere on the menu stated this fact. Had I known, I would of requested to have not as much ice and more pop.
Now, I am not a cheapie that mooches off free refills but I feel that, as a consumer, I have the right to know about these things. I don't feel it necssary to always ask about whether they charge more for this or do not offer that anymore when other McD locations do. It's McDonalds! We all grew up on it and expect the same consistency in all Mcd venues.
I do also understand that some venues may have a slight increase in their food prices due to demographic regions (airport locations etc) and that the current economy is slow -- But, does NOT offering free refills or charging for extra bbq sauce really make that much of a difference to risk losing a devoted customer permanently? Why don't they just charge you extra for ketchup if that is the case to make a few extra bucks?
Needless to say, I will never goto that McD located in the mall again. If you see that the pop vending machine is behind the counter, it means that they wont offer any refills and may also charge extra for other condiments. Keep that in mind for all you frequent McD goers~

Thursday, October 27, 2011

Wish I could Ditch the DISHWASHER!

Location: Ontario, Pickering
Industry: Retail
Annoyed By: Sears Canada

I bought a Kenmore Dishwasher in May 2011 and by July it wasn't working! That's reliability isn't it?
I finally called Sears on August 21 and today October 27th it still isn't working! Seriously? It takes them 2 months to fix it? The next available appt is Nov. 3rd! I have had to rebook an appt for them to come in at least once per week since I started called and they keep cancelling! When the guy finally showed up he said he'd be back... and when he did he brought the wrong parts. 3 weeks later he finally showed up again (after being postponed 6 times) and he "fixed it".

Not 2 cycles later the dishwasher wasn't working AGAIN! Same problem as always. I called Sears to ask for a replacement and "that is not their policy". I must have waited on hold with Sears 10 times at 1/2 an hour holding time each. All their c/s have attitude, are rude, tell me they have a policy that they have to stand by. And really don't care that we spent $600 on a dishwasher that doesn't work.

They refuse to exchange it for me and tell me I must wait for it to be fixed. And that they will continue to fix it until the tech says it isn't fixable. Which means they can "fix it" have it break and "fix it" again until my warranty is up!

I sent 2 emails and 2 letters (hand written) to head office and NO ONE is getting back to me. It is honestly a headache and Sears does not care that we are so frustrated. When I told them I would never come back the agent said "well nothing we can do about it"?!! Really? Shouldn't they want me to come back?

Worst mistake I ever did was trust in Sears. I always thought they were a good company that cared about their customers. Turns out they are not phased that I've been waiting 2 months to fix a dishwasher less than 6 months old. NICE!

Tuesday, October 25, 2011

A Very Crappy Place in Tulsa, Oklahoma

Location: Alberta, Tulsa
Industry: Restaurant
Annoyed By: Crawpappy's

On a recent outing to this establishment, this reviewer, a 12 year regular at this establishment, was seated at the bar, and was forced to wait for 45 minutes for any contact from the staff on duty. He could not get another drink or even tab out and leave. The staff was playfully engaged in social and drinking activities on the opposite side of the room (to the exclusion of all customers in attendance). Finally, a nice bar-back noticed the situation with the customers, took the initiative, and served another round to those who were waiting. This was not the first time this had happened here, but this time it was the last straw. Please read on ...
After finally getting her attention, this reviewer attempted to lodge an honest complaint about this unfortunate situation to one of the senior staff members (most seniority). His proper customer complaint was met with contempt and agitation from this "service industry professional". He was berated by her for complaining and cursed at for what is a normal customer expectation - decent and timely service. A few kind words (i.e., Customer Service 101) would have resolved the situation immediately and without any further repercussions or ramifications. I certainly cannot recommend this crappy establishment to anyone under any circumstances.

Saturday, October 15, 2011

Selling Empty Games

Location: Ontario, Scarborough
Industry: Retail
Annoyed By: EbGames


I went to purchase Killzone 3 Collector's Edition because it was on sale. I went to pick it up. Opened the box. No Game, no artbook, no voucher. I went next day and the told the sales guy about the incident. They said they would exchange it. I recieved no apology or any explanation of why they gave me a box with no product. I told him: I wanted my money back. He calls the manager on the phone because he can that I am clearly irate. The manager tells him to tell me exchange only. I completely refuse and I demand to speak to cowardly manager who is ordering his subordinate. The manager refuses to speak to me. I was livid at this point. I demanded a refund, after about 15 min of arguing finally got my money back.

To put things in context I've spent about $2,000 this year on gaming. I will never set foot in that trash pile they call business.

Ebgames treats customers like absolute shit. Stay far far away from there business. Go to Futureshop, Best Buy or Amazon.

Tuesday, October 4, 2011

Freshco grocery store

Location: Ontario, Waterloo
Industry: Retail
Annoyed By: cashier

After paying my bill I always say "thank you".
Most cashiers do not acknowledge anything. Where are their manners?
Wish they should be taught to say." Thank you for shopping at Freshco".

HEWLETT PACKARD CANADA SHAME ON YOU

Location: Alberta, Mississauga
Industry: Other
Annoyed By: Hewlett Packard Case Managers

Here are a few points taken from HP's Standards of Business Conduct: Building trust together.
I've rated each one as follows:

1)Passion for customers - FAILED
2)Uncompromising integrity - FAILED
3)Customer loyalty – FAILED

Now let me tell you WHY:

The following is an e-mail I sent to HP Canada CEO and submitted to HP Canada customer service online:

I purchased a new desk jet printer from HP in Feb. this year to replace a HP printer/scanner that stopped working. Neither I nor the HP technicians were able to install the new printer.

The technician suggested I purchase another desk jet printer. I had the same problem with the 2nd printer - would not install either.

I checked with a technician in Ottawa and he assured me that there was nothing wrong with my operating system.

I decided to keep the printers until someone could figure out how to install one of your new printers. (I have an HP laser printer that is my main printer).

My hard drive (3RD defective HP hard drive) crashed. This past week I was able to replace it and install one of the HP printers I had on hand and planned to return the one your technicians advised me was not the best one and now one of your printers is installed and is working perfectly.

NOW FOR UNBELIEVABLE PART I:
Yesterday when my installer was speaking with your technician about installing one of the printers, your technician said that the printers would not install on my old system because I had Windows XP MEDIA EDITION. WHY didn't they tell me that in February? OBVIOUSLY if I had been told that the printers would not work with my existing system I would have returned both immediately.

NOW FOR UNBELIEVABLE PART II:
I have been advised that I am unable to return the 2nd printer, even though it has not been used, because you have a 21 day return policy. At no time did any of your technicians tell me about any return policy and my receipt does not mention any return policy. OBVIOUSLY if I had been told about your return policy or saw this information on my invoice I would have returned both printers immediately.
This printer cost me close to $100.00 and I would very much appreciate receiving a refund.
I do understand that some companies and businesses have return policies, but their customers are advised about their return policy conditions and the conditions are always indicated on their merchandise invoice.
I have installed one of the printers, am satisfied with it and plan to keep it. I just want to return the 2nd one (has not been used).

For many, many years I have been a VERY faithful and satisfied Hewlett Packard customer – UP UNTIL NOW.

I would really appreciate your help and am looking forward to a positive resolution.

SO...WHAT WAS THE RESPONSE FROM HP TO MY E-MAIL?
1) I received a call from the original Case Manager who said Corporate Headquarters sent my e-mail to him and he refused to allow me to return a brand new printer, even though I am keeping the other one.

2) They had the gall to send me an e-mail asking me to participate in a survey!!!

Monday, October 3, 2011

TTC Customer Surveys - Tell them what you think !






TTC wants to hear from you !

TTC has launched a customer survey in order to better understand and improve the quality of our services.
 
Fill out the Customer Service Survey now!

Monday, September 5, 2011

receive order and it is WRONG

Location: Alberta, little falls
Industry: Retail
Annoyed By: proud shopper .com

my son wanted to order a belt buckle with some rebel saying they took our money when we ordered, it took a month and a half and 4 emails to the company before we get the buckle. The buckle came in yesterday WRONG BUCKLE very unhappy with this company :(

Thursday, September 1, 2011

Rouge Valley - Centenary Hospital

Location: Ontario, Scarborough
Industry: Health
Annoyed By: 416-284-3118

I have been calling in trying to book an appointment to see a doctor.
First of all no one ans the phone.

There is an extremely long winded and very confusing message directing you to one of 2 extensions.

I tried both extensions.... Both directed me to lease a message & someone would call back before the end of day. WELL !!!

I have left 3 messages on 3 consecutive days & have NOT received any call back.

Monday, August 29, 2011

Fake flower delivery or really unorganized customer service

Location: British Columbia, London
Industry: Other
Annoyed By: http://www.arenaflowers.com/

Tha story is happening with my case now. Two orders had been placed (the website offered quite nice pictures of flowers to be delivered). The first one had to be delivered 4 days ago for as special date. From the Arenaflovers there is no answer, neither by skype, nor by e-mail or phone. The other order is placed for 27 september. Could anybody suggest the way to get it back (payment was done through visa) of make them to deliver the order at least. And still there is small hope to hear something from the company...
(province is misspecified as I don't really got what province they are placed at)

Saturday, August 27, 2011

Staples @ Portage place Winnipeg manitoba

Location: Manitoba, WInnipeg
Industry: Retail
Annoyed By: Employee's


This is my second time in 2 years with this company that really gets to me. Let me jump right into it, giving the back story first.

2009: Went to staples as i wanted to by the Acer netbook (which was sold at $50 more then the listed web site price), long story short, when i brought it home, i noticed the damn thing was slow, hardly charged, and had a buring oil smell when i started it. I know that when a computer smells like that, shut it down, you will do major damage other wise. It was advertised as having 1gig ram, 160 hdd. What did i get as a unit? 256mb 2gig hdd. When i went to return it, i was treated like i swapped parts out. purchased to home, plugging into the wall, and turning on total time? 20min. How could i swap parts? More so, it NEVER went online yet i was accused of putting a web cloud virus on it <???>

2011: Now something that really burs me bad. Went to this staples location for the second time in my life. Wanted a ereader and cell phone. Not that hard right? The only cell phone they had was a Telus LG Bliss. It was being sold as prepaid only. The rep talked down to me like i was a idiot (I worked cell phone Tech level, i think i know what a cell phone is and what the power button is just saying). When i asked if the prepaid plan had free incoming calls, the "expert" (more like bright spark) went to this computer and had to search for plans he supposedly looked up, then "forgot" to do a search on Canada. When i asked about information on the kobo ereader that took another 10min of searching. When i said enough is enough and wanted to walk out, he "magically" found the information. When i told him i wanted to purchase said ereader and cell phone, he had to of course go to the back to get the products. after 6 minutes of waiting i decided to walk. Out came Mr. Tech with ereader in hand, as he approached the cash he dropped it, then all i got was a "opps" and "that is what you get for being this cheap thing" umm what?! turns out the spud decided that while he was back there he needed a washroom break, then a bite to eat.
Once i paid for everything i went to the food court and opened the phone, while i looked at my new (HA HA) ereader. Turns out i paid full price for a product someone returned and the one i had was for a upcoming sale. Tried to activate the telus phone but no prepaid service here. Then the store wondered why i went back with all packaging and returned the reader, cell phone, and UNUSED time card, i wanted a FULL refund....my reason: Loosing faith in the purchases as their "tech" knew nothing. The funny part is the so called Guru that served me? As i was returning the items, he smirked walking into the store front with more food in hand making a comment like the phone and reader i got was far to advanced for me to operate.....
AVOID THIS STORE LIKE THE PLAGUE!

Friday, August 26, 2011

A Thief Owns Proud Shopper

Location: Other, Falkville, Alabama
Industry: Other
Annoyed By: Ron at Proud Shopper

On 03-14-2011, I ordered 3 items from Proud Shopper. About 1 1/2 months later I received 2 of the items but not a belt buckle which was one of the items. Rone would never inform me when my buckle was coming. It was always me doing the contacting. Finally he told me that the company that makes the buckles went out of business, which was probably a lie. I then asked fro a $19 refund, which is the cost of the buckle. Again and again I emailed him about the refund, but I received no response. Finally in July I filed a complaint with the Better Business Bureau. He also refused to respond to them. Later I saw that there have been 22 complaints lodged against him with the BBB. Most, like mine, merchandise was never shipped. Ron has every intention to cheat people, it doesn't just happen. Do NOT buy from this crook. If you don't believe me, contact the BBB in Alabama.

The truth about Bell Mobility

Location: Ontario, Toronto
Industry: Telecom
Annoyed By: Bell Mobility

This is from perspective of a Bell Employee. I want to show how things are on our end so people can understand and not assume that we have more authority and abilities than we really do. At the same time that blame goes to the company and quite a bit of agents for their lack of patience and interest in the job , customers are also to be blamed for their lack of knowledge and research of their purchases and devices.
Bell Mobility deceive both its employees and customers as well. The employees are not well trained, pressured into denying a union, under paid for the duties they do, and do not get advancement opportunities unless they know someone at top.

Learn more about this trashtacular (made up the word :) ) and its ways by going to this website http://thetruthaboutbellmobility.blogspot.com/ it includes how things work at this company and even a special contact number to reach its customer service even faster without all the hassle.

Thursday, August 25, 2011

Next time you fly, please fly WestJet.



















Via David Hardman's Facebook

The A Cappella Fellas were supposed to perform in Quebec City today at the AVON convention. We had flights booked well in advance and were scheduled to fly to Toronto at 12:05 am with Air Canada.


Air Canada overbooked the flight by 36 seats and the departure time was delayed by 90 minutes. We managed to get all six of us on the 1:35 am flight, and wound up sitting on a full plane for over an hour only to be told the flight staff were not allowed to work any more hours that day and there were no available staff on standby. Four Calgary Police Officers escorted us all off the plane and, like cattle, we were all herded into the walkway where we waited for another 20 minutes.

AIR CANADA's SOLUTION: Provide us all with a 1-800 number which will lead us to an automated system so we can re-book our flights. The next available flight was at 10:00 am, which meant we would miss the AVON convention by the time we arrived in Quebec City. Furthermore, having checked, the 10:00 am flight was also cancelled.

THE DAMAGE: The Fellas did not get to perform in Quebec City, which would have been an amazing experience. AVON will have no entertainment at their convention this evening. The Fellas will not get paid for a show we didn't do. I booked time off work which I will not be compensated for. One gentleman we met last night will miss his own daughter's wedding. Another man who was flying home to be with his father (who is on life support) will now be even further delayed.

Why support a company that purposely overbooks flights and treats their customers as though profits are more important than customer satisfaction? We immediately called WestJet to see if they could provide a solution. Instantly, we spoke with a Super Sales Agent (no automated nonsense). Within minutes they had searched numerous flights to see if they could get us to Quebec City on time. Unfortunately, their flights were fully booked and they would not be able to accommodate us; however, we were pleased with the service and effort they put in to assist us.

Please don't subject yourself to the deplorable service Air Canada provided us last night. Do yourself a favour and always fly WestJet. Also, please feel free to share this story with your friends and loved ones. Thank you.

David Hardman

Wednesday, August 24, 2011

Air Canada has the worst customer service I've ever seen!


Location: Ontario, Mississauga
Industry: Tourism
Annoyed By: All customer service representitives

Long story short: Our flight was delay for 9 hours to NYC and we were stuck on the plane for 9 hours until AC finally told us our flight is CANCELED! We were starving and we were not allow to buy food but I see the flight attendant serving drinks and snacks to the executive class customers. I know executive class customer paid a lot more for the flight, so we weren't expecting the snacks to be free, but we can't even purchase food or drinks! After our flight was canceled, they did not provide any instructions for our rescheduled flight, they made us wait for another hour to get our luggage because they forgot to unload the luggage from the plane and when we finally found the Air Canada customer service counter, we had to line up for another 2 hours to find out our flight was rescheduled to the next day at 8 am. By that time it was already pass 12 am, so we have to be back to the airport at 6 am. On our returned flight from NYC, our flight was delay again for 5 hours and like last time AC did not provide any customer service or updates. When I e-mail AC to complaint, this is the e-mail I got:

Dear Ms. Liu,

Thank you for your follow up.

Again to clarify, when we are told to cancel flights by Air Traffic Controllers, we often have no say in the matter and have to do what we are told by these government agencies.

The Executive Class cabin is much smaller than the Economy cabin, which makes a quick clean up much easier and these guests pay a huge premium for additional service. If you are interested in the "extras", you are welcome to purchase a seat in this cabin on future flights. We make no apologies for providing extra service to these high profile customers.

Also, we do not offer compensation for weather problems, simply good will on occasion, therefore we are unable to provide the compensation you are seeking.

Sincerely,
Jeremy

What kind of customer service is that? He made it sound like I deserve their bad customer service because I wasn't paying for their executive class service. This is why Air Canada has such a bad rep because they these type of people working for them! You should never be allow to reply to an e-mail like this if you work in the customer service department!

Tuesday, August 23, 2011

assholes at mcdonalds

Location: Ontario, port elgin
Industry: Restaurant
Annoyed By: employee


I eat Mcdoalds just about every day cause my kids love it, and i usally enjoy there breakfast. Today i went in cause i needed to use the rest room and they told me i wasnt a customer i had to buy something. What a joke they just lost business

GTA Heating & Air (Brampton & Richmond Hill)

Location: Ontario, Brampton, Richmond Hill
Industry: Utilities
Annoyed By: Poor service

The people who run this company will readily sell you furnace and a/c but have no interest in answering service calls. In fact they go as far as being rude and hang up if you call them to send a service tech.
My experience with this company is very unsatisfactory and I would not recommend to anybody. Please do not fall in a trap with their sweet talking sales guy, once you pay they will forget you.

Sunday, August 21, 2011

Frustrated Customers from the HP TouchPad Hunt


With the sudden price drop of the HP TouchPad, customers are flocking to  TouchPad hunt over the past weekend.

The now-discontinued tablet’s prices were slashed to $99 for the Wi-Fi only 16GB model and $149 for the 32GB flavor. Apparently, the fire sale caused many stores to be out of stock – making it nearly impossible for deal hunters to snatch a discounted WebOS tablet up.

For example, Staples Canada has received vast amount of complaints regarding the frustration over the purchase (e.g. Sold out before store is open or confirmed order got cancelled etc.). Staples Canada claims that they will investigate into it and advises customers to send their complaints to facebook@staples.ca:
"We had an incredible response to the Touchpad offer which is amazing since we only mentioned it on Facebook and Twitter. Sorry to all who were unable to get one Unfortunately, it was a while supplies last offer. For specific situations mentioned in our Touchpad thread, please do send us an email with details including store, time you came by, so we can investigate on Monday. facebook@staples.ca"

Thursday, August 18, 2011

GREATER GARDENS , CALGARY ,AB - - - AFTER THE HONEYMOON

Location: Alberta, Calgary
Industry: Other
Annoyed By: Greater Gardens, Calgary, AB.

If its not too late for you - cut your loses & run. These people lie like crazy. They promise you all kinds of things BUT after they get your money they treat you like crap. They don't return your calls. They say someone will show up to fix the problems but it never happens. They have a million excuses as to why they haven't been able to get back to you for over a YEAR or TWO. Be very aware that the 2 people that own Greater Gardens only took it over less than 10 yrs ago but they still use the award winning crap since 1985 on their website from the previous owner. The workmanship is at most poor. They know nothing about concrete or the process But they will tell you differant. You'll know how good they are - unfortunatly its after it's too late. Their landscape skills are very poor. They promise to replace all the dead plants later But more than ayear goes by & they still have excuses why they can't get to you. The plants die because they don't know how to plant them properly. They say they will put on 3 inches of mulch - so you pay for that. The first heavy rain the mulch is at the bottom of the hill - firstly because the edging that cost you a fortune was installed too low to hold anything - & secondly because there wasn't even a 1/4 inch of mulch put on. The mulch they put on wasn't the nice fine stuff they promised & I paid for. The crap they put on my yard is like kindling pieces.So much was promised to us in the begining & we just kept paying & paying & paying .

Now we want the repairs done they promised. The irragation was never hooked up right nor worked properly- still waiting 2 yrs. Dead plants & shrubs to be replaced -still waiting 2yrs. Concrete installed
is cracking & chipping - uneven steps - still waiting.

They promise you care guides for all the plants & shrubs you paid for, that they improperly installed- but you'll never see them. Its all "FLUFF & BS" just to get your money. Then they treat you like crap - they ignore your calls or they say I'll get back to you & never do or someone will be out this week & no one ever shows. The only people that do show up are tradesmen from other companies that are there to fix their mess or do their repairs because of the shawdy workmanship of Greater Gardens in the first place. Their attitude now is rude - they don't have time for you anymore - you're not important anymore - you're bothering them - you're annoying - we promised you the world & took your money- we gave you poor service & did a crapy job - what more can we do to make you go away. BE AWARE that this company is now claiming to do Kitchen Renos.! ! !

With no experience in the Industry - I would never recommend this Company for inside or out side of the house. Always do the research - we didn't and we have paid dearly for it. Don't employ Greater Gardens in Calgary AB. -totally frustrated by such rude and unprofessional service -

Wednesday, August 17, 2011

Bad company / people skills

Location: British Columbia, North Vancouver
Industry: Real Estate
Annoyed By: Westech appraIseral


I had rented a place in chilliwack b.c and before I had moved in I steamed cleaned all the carpets cleaned all the floors painted every wall and was taken note of. The place was a mess when we viewed it ( dog poo in some rooms, bathrooms where disgusting pee on floor by toilets, floors where sticky with juice or pop smelled more like beer etc... )
And the agreement was I would help clean up the place and in return a deal was given on the first months rent. We ended up saving a dog from a bad home and no longer could we live there ( no dogs aloud ) so after unpacking and cleaning the place we packed up and moved to a place where dogs where aloud. This is when the problems began , we tried getting in touch with the owner of the unit as well as the property manager for over a month and we had nothing but rude people on his behalf telling us they will get him to call us, or they will call us back but we never received any calls back! So a month goes by and we decide we have to call him every day ten times a day just to let these people know we are serious . So after trying and trying many times to get any information on this company he owns and after being hung up on about 3 times from professional ( or so called ) people I call back once more and I get a guy who is somewhat help full but still very very rude and very bad costumer serves . Point of this story, if this is how this company treats an individual who has rented a unit off the OWNER of the company can u imagine how they will treat you if you are doing a deal with them or if you are requesting a serves from them? Moral of the story FIND ANOTHER
APPRAISAL COMPANY you will NOT be treated fairly I can guarantee that!

Tuesday, August 16, 2011

Never purchase a product from Sears

Location: Ontario, Oakville
Industry: Retail
Annoyed By: Customer Service

We purchased a top of the line dishwasher from Sears and the control panel broke, we have had no satisfaction in getting it fixed and will never again deal with Sears for any product.

Friday, August 12, 2011

Roku - I have a paperweight

Location: Alberta, Calgary
Industry: Technology
Annoyed By: Roku

ME: When I purchased the Roku there was no notice of the netflicks, Amazon and many others would not work in Canada.

Dawn: Hello! Thank you for contacting Roku Online Support! I'd be glad to assist you with your concern today.

Dawn: The box works in Canada but to limited online channels, say for example, Netflix will only work in the U.S.

ME: When I purchased the Roku there was NO NOTE/DISCLAIMER of the netflicks, Amazon and many others would not work in Canada. Now I have a paper weight.

ME: What is the point of using the ROKU if not for Netflicks etc?

Dawn: Basically, the Roku player will only work in the US, but you can try other channels available on the Roku player.

ME: Why was I not informed of this when I purchased the ROKU online? From Amazon.

Dawn: I do apologize for the inconvenience.

Dawn: Only US Netflix account will work on the Roku player.

ME: On the ROKU website is states "At this time we only sell and ship to U.S. addresses, including A.P.O./F.P.O. addresses." it is not true with your vendors then? Should I be having this conversation with Amazon? Shouldn't ROKU be having this conversation with Amazon? I can't imagine the negative impact this will cause on social media sites.

Dawn: I do apologize, but the Roku player can be used in other countries but to limited channels only.

ME: This is your help? As you wish.

Parkers Chrysler in Penticton

Location: British Columbia, Penticton
Industry: Automotive
Annoyed By: COLIN PARKER

We met with the sales manager Brant Roshinsky and Ron from finance to further discuss the trading our dodge challenger SRT( purchased at Kelowna dodge less than one year ago. Upon agreeing on the trade in value of our car and the price of a new one we agreed to go ahead with financing. I am unsure of the date this transaction took place. We chose Parkers Chrysler because they could get a black RT while the dealership in Penticton could not.

When asked on the spot how much I made per year I told Ron 50-60 K. We left and he contacted the bank we had currently had a loan with and when they turned us down he proceeded to contact other banks. Upon the banks receiving my financial information,T4s and paystubs it was understood by everyone that I made 52k not 60k. The financing was then supposed to be processed with that information.

While we were figuring out the financing we spoke to Ron on a regular basis and even visited the car that was shipped in from Saskatchewan. We had not been approved yet and Ron was trying to vigorously get us approved through any way possible. On a nightly phone call to Ron he asked for a deposit of 1000 from my credit card to hold the car because this was taking longer than we all anticipated. He assured me if I was not financed we would of course be able to get our deposit back.No issue.

When I heard back from Sherry Burnett of Penticton Prospera Credit Union they did not feel comfortable financing my loan. We called Ron who was furious because apparently they said it would be no problem. He was upset because they brought the car in from Saskatchewan and now there was no deal. I told Ron sorry, asked him if we could get our deposit back and he said sure i will do that for you.

One week later while in Alberta visiting my parents and Grandmother Ron left a voice mail on my phone and said Scotia will finance you and Parkers Chrysler will front the 3200 needed for the deposit on the loan. My grandmother had gallstones and would be getting them removed and then her Gallbladder removed so we were in Coleman hospital alot with her. On the second day of being at the hospital my dad had a heartattack on the way to visit her. He was in ICU at the time and I did not want to deal with anything else. On Thursday ,Chris (my common law fiancé called Ron-he was at work in Fort Mac at the time-and said it was a bad time for us,explaining the situation and that we will just leave it and not go through with the financing of Scotia. He said we would be needing our deposit back and Ron said that would not be possible because we had to pay for the shipping of the car. Chris then spoke to the sales manager Brant Roshinsky (still over the phone) who basically called Chris a liar that we were trying to get out of the deal the entire time. Chris relayed this information to me. I called Ron back and he just said I needed to speak to the manager and hung up on me. I called Chrysler and they gave me the name of the owner. I called him and he said no way were we getting our deposit back but we could pick up our car anytime because we were approved. I asked him how that was possible because Scotia never had my financial information. I only gave it to Sherry Brunett from Prospera. He then yelled at me and said come pick up your car. Scotia approved you. He was not giving us our deposit back. I was upset and said I would NEVER buy anything from him. He said fine and hung up on me. Friday I drove the 8 hours home from Coleman to deal with Parkers Chrysler while my Grandmother was still in the hospital and my dad was still in ICU at the same hospital. He was awaiting an angioplasty surgery in Calgary.

The next day(Saturday) we decided if they insisted on keeping our deposit we would then go pick up our car. I called Ron in finance and got transferred to Chris in finance. He told us that Ron did not work there anymore and would take a look at our file and call us back. Once he located the file,he relayed to us that he was told to get rid of it because we did not want the car. I told him the owner said we were approved and could pick up the car. He said we were not. They didn't even have any of our information(proof of income to send to Scotia to get us approved. I faxed Chris my T4 and paystubs that day. We negotiated via text message(because the receptionist would no longer transfer our calls to anyone) that we would be giving them an extra thousand dollars upon receipt of the car and negotiated to pay Parkers the 3200 dollar loan to get financed in post dated checks over one year. I did not get approved and needed my commonlaw fiancé on the loan to get approved I did not want to do that.

Tuesday ,we from our home in Kelowna to Penticton to speak to them in person. I was tired of getting hung up on and our calls were not getting transferred to anyone. We spoke to Brant the sales manager to see what he could do. He told us that if it made me feel better Ron from finance got fired because of this. He then went back and forth with Colin Parker (the owner )to try and get our deposit back. Brant told us that because they had to pay the $800 dollars to get it shipped there was no way Colin would budge on our deposit. He offered that if they sold the Challenger RT to anyone we would get our deposit back. Of course we refused that offer. We didn't pay for them to have it shipped to Penticton.
Colin Parker refused to meet with us at all even though he was there. Brant sent us to Chris in finance we just talked about how Ron dragged our credit score through the ditch because he did a very sloppy job at trying to get us financed. And that our FICO went from 707 to 612 because of this. Chris said he could have gotten us financing but there's nothing that could be done now. He told us he would keep trying with Colin to get our deposit back and that we should just let him handle it. We left.

That night I was reading on the motor vehicle sales authority website their information regarding deposits and realized that an over the phone transaction did not jive with how the MVSA insists deposit transactions are to be handled. There is absolutely nothing written,signed in regards to that deposit not even a receipt. Along with the directive 13 regarding deposits from the Motor Vehicle Sales Authority of British Columbia ,the information on the next page of this statement is what is on the website regarding deposits.

Understanding deposits
Be sure you understand the deposit, return and exchange policies of the dealership before you sign any documents. Remember, the term deposit can be used to describe quite different things. It is an industry best practice to be sure that the terms of any deposit are clear and in writing.
Depending on when it is taken in a transaction, a deposit may be a separate agreement for a variety of services. It could be an agreement for services to:

• Hold a vehicle for a period of time
• Locate a vehicle from another dealer
• Bring in a vehicle from the manufacturer, and/or
• Arrange financing for a vehicle

Be sure you know what your deposit is for.
If the deposit is part of an agreement to purchase a specific vehicle and all the terms and conditions are known, it may actually be a partial payment or down payment.
The terms and conditions of giving a deposit or partial payment must be clear and unambiguous. The terms and conditions must be provided to you. At a minimum, if a deposit is taken a motor dealer must:

• Clearly distinguish in writing a deposit from a partial payment or down payment. They are not the same.
• Clearly state in writing the purpose for which the deposit is taken
• Clearly state the amount of the deposit in writing
• Clearly state in writing when the deposit will or will not be refundable
• Clearly state in writing any other terms and conditions, such as whether a deposit will be apply towards the purchase price of a vehicle
• Provide you with a copy of the deposit agreement

If there is a written purchase agreement, the law requires motor dealers to detail the terms and conditions under which a deposit may and may not be refundable. Even when a deposit is stated to be non-refundable, there may be situations when a deposit will be refundable; such as when a dealership cannot deliver on its promise.

At 140 pm on Wednesday myself my fiancé and our three year old daughter went to Parkers Chrysler and wanted to meet with Colin. Instead of asking anyone to see him because we knew he would refuse my fiancé saw him in his office. He asked if he was Colin Parker and Colin said yes. We told him who we were and that we needed to speak with him in regards to the VSA and how Ron did not follow the terms in regards to the deposit. He told us to get out of his office and that we lied about our income.I told him that we didn't come for a confrontation that I brought my daughter and just wanted to go over the VSA information that I read. He became completely irate yelling "get off my property, get out get out"saying he was calling the cops. He was yelling so we were yelling telling him to do it. He would not . He just kept yelling get out.He was standing up and went at my fiancé putting both hands on his chest and pushing all his weight into him. I guess he was trying to push him out of the office. We didn't have our cellphones to call the police so I told him Im going to find a phone and call the cops. There were customers in the dealership and we were all infront of a glass window. Everyone saw and everyone heard. When I said I was going to get a phone and take him to small claims Colin told us we could have our deposit and not to come back. We went with Brant in financing to complete the transaction of the return of our 1000 dollar deposit back on our mastercard. Brant and Chris the finance guy shook my fiancés hand and relayed to him that they wont be working for a guy like that much longer and good for him for standing up to him. We left.

Although we received our deposit I am filing a complaint with the BBB and the VSA because I cannot believe the unprofessionalism of Colin Parker. He refused to take any ownership of any fault they might have been in. He did not stand by his employees ,take charge of the situation or try to difuse it. He hid in his office refusing to deal with us.

Saturday, July 30, 2011

Is Tickmaster your master

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Amanda and Ticketmaster


They want your money; you give them your money, and then they tell you the rules. Don't try to purchase tickets for your children online unless you are planning to pick them up for them as well, with the same credit card, and a picture i.d. that matches your face. That's what I was told to do, if I wanted my tickets.But the problem is that I have a disability and going to a concert site on the day of the concert was not what I had in mind. Amanda says I am using my distrophy as an excuse. I could release that requirement if I owned a fax machine. What is the good of that? In Canada, we don't have signatures on our driver's permit. Why would they need my signature; if that was a release, what comparison would they have that my signature was authentic. On the fax, they want to see the card face and a picture i.d. and I sign this "release". This sounds like big brother US, who doesn't trust anyone, again waiving his authority over us little Canadians. This online crap is getting carried away...I know, you like to play online and it's just cool to have a piece of 8.5 x 11 paper to show your friends how computer literate you are. Use your local boxoffice; employ local people; get treated like a real person...FORGET TICKETMASTER!!!

The Customer Service is Horrible

Location: Ontario, Toronto
Industry: Retail
Annoyed By: Not Sure


I had an issue with the softmoc store located in the eaton center with the assistant manager over a return on June 6. he gave me a long distance number to call customer service and not the toll free line I later found out they had. I was hoping not to spend my sunday doing all this running around however I was treated so poorly over a return. My purse was stollen and I did not have the receipt so when I went into the store he said he could not process my return as I had no receipt. It was there softmoc brand I was exchanging so he knew I did not purchase this anywhere else. But he still would not do it. He did not offer to help me at all so I asked him for a customer service number and he gave me 1-905-665-8119 obviously long distance from toronto. I asked him if there was a toll free number and I was told no. So I went home and called the number I was given not even knowing if they were open. However they do offer some customer service on a Sunday, but still offer no real help. The lady I spoke to (unsure of name) was very nice and after she listened to me vent offered to call me back so I was not paying long distance charges longer than I needed to. She promptly called me back and listened to me. Then explained that she couldn't help me as she was just a rep and not a manager, but offered to take down all my information and to pass it along to her manager for monday. she asked me all kinds of questions as she explained her manager would need this to be able to find my purchase in the system. Very put off that I had to wait till monday. Why have customer service open on the weekends if they cannot help customers right there, what a waste of time. why could this nice rep not be able to assist me right there. When I first called in I was very angry as why should the customer have to do all the runing around and have to wait. but in the long run the lady I spoke to was very nice, calm and had me laughing by the time I was done. I will no longer shop of softmoc as this was just to much there policies are ok compaired to others however the service of the stores are horrible. I did end up getting an exchange as the lady took my phone number and was able to contact another store and they took the time to look it up and was able to find the purhase. So all in all I am happy but will never deal with them again and will not recommend them.

Friday, July 29, 2011

Solo Mobile Cell Phone Service is aggravating!!

Location: Yukon Territory, Whitehorse, Yukon
Industry: Telecom
Annoyed By: Solo Mobile


I have been trying to cancel a cell phone account with Solo Mobile and I end up with a canned message or someone who does not speak English. I recommend you NEVER sign up with Solo Mobile

Thursday, July 28, 2011

Wen Hair by Chaz Dean

Location: Other, United States
Industry: Retail
Annoyed By: Customer Service

I ordered the products in Sept 2010. I did not like the products and cancelled the future shipments - I received one more shipment after the first and returned it. My credit card was billed EVERY month thereafter from Oct 2010 to May 2011. They did refund $158.63 of the $297.72 they over charged me. When I phoned, they said that they had refunded the returned shipment from 2010 - this did not show up on my credit card. They would not provide proof that they reimbursed my card, and further threatended to bill me for the full amount and send to collection if I obtained help from my credit card company to investigate.

DO NOT ORDER FROM THIS COMPANY!
GRC Chaz Dean - Wen Hair products

Funeral Flowers

Location: Newfoundland and Labrador, Grandfalls
Industry: Other
Annoyed By: Sonny's Flowers

Hi Everybody. Just like to share a terrible experience I had with Sonny's Flowers in Grand Falls, Newfoundland. Recently my sister-in-law, who lives in Newfoundland, died from cancer. She had a long fight but in the end she couldn't fight anymore. I wanted so much to go to the funeral but recently I had surgery, a chochlear implant, and there was still a lot of pressure behind my ear so I couldn't fly. My Mother was ill so she couldn't go either. I ordered flowers, by internet, from Sonny's Flowers in Grand Falls, Newfoundland. After I ordered I phoned to make sure the order was complete and they had received it. He said yes. Everything was okay. They would be going out that afternoon and would be in the church. THREE WEEKS LATER I get a call from my brother who was so upset because he couldn't figure out why he hadn't even gotten a sympathy card from his Mother and his sister. The flowers never arrived. I still have no idea why. The only thing I can figure out is that my credit card has a protective clause that when I use it at a different place they sometimes refuse it thinking that it may have been stolen and someone is else is using it, but I don't know for sure. I was not over my limit. The point that gets me mad is that no one cared to call and let me know. Sonny's Flowers' number was on my phone one Friday after I returned from the hospital with my Mother. It was late that day and they were closed so I phoned on Saturday. I got a lady who had no idea what he was calling for and he wouldn't be in until Monday. So I left my name and number and told her to tell him to call me back. He never called me back to let me know what was going on. I could have given him another credit card, sent a money order, transferred funds, whatever he wanted. To just not send the flowers from their 82 year old Mother and their sister and not even tell them is just plain RUDE. It's not like it was thousands of dollars. It was just over $207.00. He has never had a bad exerience with me and I have bought flowers from them before. I will be seeing my lawyer next week and see if it would be worth my while to do anything about this. Well everyone. Thanks for letting me chew your ears off. I hope others don't make the same mistake of ordering from them. There are other flower shops in that area so think about who you want to do business with if you are ordering flowers for a special occasion

Wednesday, July 27, 2011

Non Polite and racism Depanneur,St-Germain & Ontario,MTL

Location: Quebec, Montreal
Industry: Retail
Annoyed By: The Clerk

This depanneur is owned by Chinese in very french district of Montreal,Hochelaga-Maisonneuse Hey!
You go there you ask very polite the price of cigarette and you can feel you disturb the clerk a chinese guy, no smile, no welcome, nothing...After finaly you know the price of the package you paid and the guy return you the money with short of change....you left the place and you think i will never put my feet there anymore.But funny thing woman and guy drunk and stone was previous customers and the clerk was very polite, too bad for me i had nice clothes and i was polite and i talk to him french & english without replied from this jerk.Now i will do their publicity in my disctrict were i live for 56 years!!!!
Ontario & Saint-Germain,said open 24 hrs...by the way the police is there about 1 time per week, not a place to send you wife buy a bottle of milk in evening!

BAD DEFENSE LAWYER

Location: Ontario, Canada
Industry: Other
Annoyed By: defense lawyer; Michael Pretsell

I was charged with dui and i hired Michael Pretsell who is a defense lawyer from belleville ontario. It felt like if i was in court without having a lawyer. the police failed to perform specific requirements prior to giving the breath test; but this lawyer did not question into it. He did not examine document to determine if the breath test machine was maintained and calibrated properly or not; and other things.

Friday, July 22, 2011

Early Oil Change Turns Into Early Scratch into Hood

Location: Other, toronto
Industry: Automotive
Annoyed By: Chrysler Dealer

Go in for a early oil change ($50) on my brand new 2011 vehicle at the dealership, come out of with $300 to $500 scratch on the hood so deep its into the metal so they just touch it up. I call the manager and they say we couldn't have done it.

Thursday, July 21, 2011

Wicker Emporium - Never Again

Location: Ontario, Mississauga
Industry: Retail
Annoyed By: Disorganized company


We went to Wicker Emporium at the beginning of May and purchased china glass cabinet in full pay (JAVA CAB.-STAIN-COUNTRY MAHOGANY) which at the time they did not have any in the stock. They promised that the delivery day will be at the end of May. Nobody bothered to call us at all to tell us anything until we called. They postponed delivery day to the end of June, which was already a little too long to wait. June came and yet no call from Wicker Emporium. We wrote Head Office a letter describing our situation and they didn't respond very professionally to us either. They were unable to resolve our problem because they told us that they oversold the item we already purchased. They also told us we can wait till November when the new stock comes which would mean we would wait 6 months from when we paid. They only offered us $50 gift card for waiting 6 months instead of 30 days. We were deeply disappointed not only with management but with salesperson who sold us the item and we didn't even get apology from her. Katherine (the salesperson) lacked of customer service who even told us rudely "First come, first serve" even though we paid for the item 3 months ago. Does the problem lye in very low hiring criteria or disorganized management we don't know. One thing we know is not to recommend this store to any one and we are positive that we will never go there again.

Sears Repair... 46 Days and counting
















Location: Ontario, Oshawa
Industry: Retail
Annoyed By: The system

46 Days, 47 calls and 23 hrs and 10 mins on hold and here is the story:
June 10th Service tech shows up with wrong part
June 15th Service tech shows up with wrong part
2 more service calls cancelled because service tech sick
July 6th Tech shows up and takes washing machine, told to talk to store of purchase for a loaner.
July 7th Call from sears repair, our machine is top priority and we can expect it back Friday 8th or Saturday 9th of July.
July 9th Still waiting for part
July 11th Still waiting for part. We will not get loaner
July 11th Tube on back order. But we need outer tub OPPS
July 11th Annie email request for resolution
July 12th More emails sent by Roxie, Dean, Sue. I have now exhausted every phone number and office they could transfer me to. Grubrinda in Toronto even got involved
July 14th Asked for credit so I could purchase new machine. I have had major joint replacement and hubby is just home from hospital and I am washing everything by hand because we can't lug clothes to the Laundromat as recommended by some of the staff at sears.
July 15th Omar at National office sent an email. Got a call from John, starting repairs because they received the part...
July 17th Janet called, the tech would be out to repair the washer..opps we have the machine you say, will call you back! No call back
July 19th Sheila called, working on machine and will call tomorrow with delivery date.
July 20th Michel will be delivered by 4pm. No machine and no call.
July 21st Another call from sears wrong part was ordered...opps. Called 1.866.712.5008 Hey a new phone number I haven't tried. Thanks caller she wouldn't give name. On hold for 45 mins. This time no music..relief..Shirley Ext 3762 my last hope...she is sending an email..Now I am laughing so hard...as I wash my sears underpants and sears bra down to the last ones again....but at least I can dry them in my sears dryer as I look at my sear stove, fridge, freezer, 3 portable air conditioners, and then I can sit on my sears sofa, or recline in my sears recliners (3). Wait I need a pain pill, have to make it to my sears medicine cabinet, but I need to make it to the walker first...opps bought at sears..Hey I have discovered my sense of humour again...but darn I am not giving up...46 years as a sears customer..I am hanging in...I am to old to give up...Keep watching and I'll keep you updated. I am tempted to start a blog..maybe sears can teach me how

Lies,lies and more lies

Location: Ontario, Oakville
Industry: Other
Annoyed By: Concept flooring&lighting

Owner lied to us. Ruined our house. If you buy from them you're foolish. Can't be trusted to do what they promissed. Go elsewhere.

Tuesday, July 19, 2011

Manager with no common sense

Location: Alberta, Edmonton
Industry: Retail
Annoyed By: Home Outfitters Manager


Home Outfitters in west Edmonton had held a popcorn machine for me that was supposed to be new and unopened. I live on the southside and the location in the area only had a used machine. So after waiting over 1/2 an hour at one of the only 2 tills with more than a dozen people waiting I finally picked it up. It wasn't until I loaded it into the car that I noticed the popcorn was opened from the bottom. I immediately went back to get a refund and also asked to speak with a manager. So a short haired blonde "manager" came over and I expressed my discontent with the crappy service and asked if I can be compensated but she said no.
I then asked for the coupon I used and incredibly this idiot sad no! I started yelling as I made it clear I already got my refund so she grabbed the coupon, stared at it blankly & said no again! I grabbed it out of her hand and walked away. I complained to head office & it's been more than a week with no reply. Now they want my ph# to discuss what was wrong. This manager is a complete idiot and I really wonder about head office if they don't get it either.

Saturday, July 16, 2011

Money & only money is what WINNERS stores SEE.

Location: Ontario, St.Catharines
Industry: Retail
Annoyed By: Bad service.


I recently bought some items at one of winners stores.
Included was a shirt ,which the store Clerk forgot to remove the security PIN ,
I returned to the store to ask for that PIN to be removed,Instead of getting that done I Got to receive a lesson in Bad attitude from the Clerk on duty the second day.
When I asked for the store mananger or for Customer service I was told to wait in line.
Which I did ,and after being served and the Pin removed there was no manager .I asked why the manager was not being called,
I was simply being told to leave ,cause customers are waiting in line and needs to be served..
I refused unless the manager was dispatched and replied I am a customer too.and I am not done.unless I speak with the manager.
Manager arrived after being called in ,and to my surprise the whole team acted like a pack of COYOTES.
I simply do not understand how WINNERS HIRE their store managers and employees do they scoop them from the street.without any education or experience!!!!
What this manager did not realise coming back to a store again and waiting in line for a 2nd day is unfair.
especially when it is their mistake,and instead of fixing this mistake they give attitude to clients.
I do hold a degree in international business,I do have two running businesses.
thats not the way I treat my customers,but obviously thats how WINNERS Employees do.
so thats a reflection of WINNERS as well.

Staples doesn't have an easy button

Location: New Brunswick, Moncton
Industry: Retail
Annoyed By: Staples Business Depot and Toshiba


Got a lovely Toshiba Lap top for Christmas. My wife paid $1016.92 for this unit...dead in two months; I mean DEAD! But, I didn't buy the "blackmail" warranty. So, no instant replacement; no money back and Moncton Staples says I don't have a leg to stand on..poor me. But they did agree to set it on a journey because it IS under warranty, first to Halifax. After a month, no response, Staples says replaced every major component...still won't start up..so-o-o, they send to TOSHIBA. Moncton Staples says "you handle it from here"...gives me some phone number, some names, but doesn't tell me they're all just numbers...not really anybody back there. Wrote to Staples head office...won't even acknowlege receiving my emails....what's next for me? Doesn't look good...but for you...don't buy at Staples and never buy TOSHIBA!!!

Friday, July 15, 2011

Don't use M&M Moving

Location: Ontario, Toronto
Industry: Other
Annoyed By: Caller from M&M Moving

We recently sold our house and have been getting a lot of literature in the mail from moving companies as well as phone calls. I have politely advised all the callers that we already have a moving company booked. Today (during dinner!), I got a call from M&M moving. I proceeded to tell him that I already had a moving company booked and he accused me of sounding "irritated" and when I started to tell him that I was not "irritated" by the mailings and calls and that I understood that businesses want to drum up more business....he hung up on me in mid-sentence! Now why would I ever suggest M&M Moving to anyone? Is that how they treat their customers? I justcouldn'Tt believe it.

I want to Sue this one man company

Location: Ontario, Lindsay
Industry: Automotive
Annoyed By: Ian

So i crashed a car, and needed to be fixed. We found this guy Ian who was paid twenty five hundred to fix the car, He fixed it, and said theres no problems. Two days later everything was fixed wrong!The Horn didnt work nor the lights nor the cruise control. Peices were missing, wires were connected wrong Its costing an Xtra thousand to fix!!!!!!!!!! i tried to call him back,no answer. Confronted him he said he ll take care of it. I have all papers from GM and im very unhappy with the services. Id like to send a complaint, With the intension of sueing this prick(excuse my language) Please contact me asap,

Wednesday, July 13, 2011

tom tom navigation products do not honour their warranties

Location: British Columbia, quesnel
Industry: Automotive
Annoyed By: the company

the device itself was pretty good....but the clamp that held it onto the dashboard was not...it would not hold it...hence it fell off...alot...causing the glass to smash and the company not wanting to uphold their own guarantee...pretty poor service....they should stand behind their products...i had it for only 5 months...

No customer service from Lazy Boy Furniture

Location: British Columbia, richmond
Industry: Retail
Annoyed By: Manager

we purchased a sleeper sofa from Richmond,b.c. lazy boy store, waited over 8 weeks for delivery, when delivered it was missing the air mattress which we had ordered and paid for, also l cushion was a different color and quality, we phoned the store and the manager stated it would be another 8 weeks for the air mattress as the clerk and ordered it wrong and that we had paid for it. i told him was not too happy and could they not send it airfreight, he stated that they dont do that and it would be 8 weeks, said we would wait as we had no other choice. when i told him about the cushions he asked if i could take a picture and email it to customer service, told him no i couldnt and for him to come and take a picture, he said it would cost him too much money to do that. (i dont have a digital camera) we feel his attitude is, we have your money so we dont care what your problem is, we dont care. would suggest that if you are going to deal with Lazy Boy check what there customer service is really like, because there franchise stores, and between head office and richmond store, havent seen any customer service.

Tuesday, July 12, 2011

ugly traveler

Location: Ontario, toronto
Industry: Tourism
Annoyed By: expedia.ca

booked a flight and hotel with expedia .got to airport my tickets were cancelled but not my wifes. when i booked i noticed they had spelled my first name wrong . spent an hour on the phone they said they fixed it guess not . they blamed it on the airways but it was there fault airways said the ticket was cancelled but never rebooked. avoid expedia as i phoned the day before to see if everything was ok and they said it was

Readers entry--- HA

Location: British Columbia, Surrey
Industry: Other
Annoyed By: Readersdigest.ca/ipod

I was sent an entry for their contest which I did acess the sight but after trying several times to enter my acess code, sent by Readers Digest, I get the same message: Acess code incorect!!!!! What gives with these people?

DELL CANADA DOES NOT WANT TO SELL YOU A COMPUTER

Location: Ontario, London
Industry: Technology
Annoyed By: DELL CANADA

On June 25, 2011 I placed an online order with Dell Canada, which was a Saturday. After I purchased I checked my online statements ; noticed the money was taken off my credit card. So Dell received my payment. Monday morning I heard nothing from Dell ; so I called. Really why am I calling to see if everything is ok? It should have been Dell noticing an order wanting to be processed ; a call from Dell should have been made. I called Dell ; I spoke to a gentleman that told me there was a problem or error with my order ; he would process it now. At this point the order date was now June 27, 2011 ; I was set to receive it July 1, 2011. I was fine with that ; got off the phone a little frustrated that Dell did not care to follow up with my purchase from the 25th.

I should also mention I was purchasing this for someone. When I told the person we would be receiving July 1st she reminded me that it was Canada day ; a holiday so we would not be receiving that day. It was suppose to be a gift for someone ; one of the attractive selling points was the fact that your website stated this computer would be shipped within 48 hours. So I called back to find out if there was anyway to get the computer shipped out a little faster considering I originally ordered it on the 25th ; the issue was not on my part. I was told they would put a notice on the order to see if it could be shipped quicker. Well again I heard nothing back from Dell. Then I was emailed saying there was a delay with my order ; I would not even be receiving it until some time in July. So once more I called Dell to find out how long it would be delayed for? At this point I was speaking with a woman. The woman on the phone told me I would not be getting until July 30, 2011 now. That is a month away. Why should Dell have their money ; I not have a computer for a month. Prices on computers change daily. Why would I want to wait one month for the computer? Also it was a gift. I stated this.

At this point, I had enough problems with Dell. I figured they would have wanted to make the sale. As I mentioned I wanted the Dell system. It was a gift ; I understand problems happen but count all the issues listed above. The unfortunate part for Dell I may only be one person but I own a computer support shop Ontario. We service a fair amount of phones, laptops, desktops ; servers. I am the decision maker in this business ; I am also an onsite technician for several companies in Ontario.

Now Dell Canada has been calling me ; offering me $70 off the system but I should also mention they have since raised their prices. In fact I was not looking to be compensated. I was looking for some help when I initially complained ; sent my original message to Dell. I feel Dell Canada does not care for customers, they may not even care to make the sale? which is really too bad in a rapidly changing industry.


If I were to purchase the system again now it is priced at $899.99 plus tax. I purchased the exact same computer for $799.99 plus tax because it was on special over the weekend. Dell Canada called me ; said if I were to purchase again they would compensate me $70 so really I would still be paying more for the same computer. I mentioned this to them ; they said they could credit me $100 back if I purchased the system again but at this point I am still paying more because the system is $899.99 + tax so I do not understand where Dell thinks they are doing me a favour? Why would they not discount it right away?

Also I would like to mention something I find fishy about how Dell does business. After I cancelled my order, prices on Dell.ca have changed twice for all of the inspiron one computers, even though the ad stated the special of $799.99 (on the computer I selected) was suppose to be good ; valid until July 8th 2011. Dell initially increased the price by around $300 ; then dropped it again to $899.99. This is confusing, dishonest ; very misleading to your customers. If the special on your website is stated as valid until July 8, 2011 then the pricing should not have changed before July 8th 2011, especially not twice. This makes me believe Dell did not want to sell me the computer at the price I purchased it. Especially with all of the problems I stated above.


Glad I cancelled.

Barry lying cheating fraudster scammer

Location: Ontario, Oakville/Mississauga
Industry: Retail
Annoyed By: Barry Gervin

Barry of ObjectSharp is a lying scammer who will lie, cheat and rip you off any which way he can.

Buyer/invester beware!

Rogers cell phone third party charges

Location: Ontario, Every City
Industry: Telecom
Annoyed By: Natta subscriptions

So I'm reviewing my Rogers cell phone bill and see "Third Party Charges" I received 6 text messages at $5.00 each.

Somehow I agreed to this. Don't know where or when, but I agreed to it....So they say. I didn't sign or read any contract. The company is called TIM w.e. and they hide behind a company called NATTA. Anyone can enter YOUR cell phone number on this web site and you get billed for it. They send you text messages in the form of a question with multiple choice answers. Even if you don't answer,(which I never did) you get billed for each text. Rogers won't help you remove them because they "don't know the terms of the third party contract" You have to remove the NATTA subscription yourself.

Heres how...and it cost me $30 to find this out.
Text "STOP" to 63993
This is true alright, just call a Rogers Service Rep and ask them how many other people are complaining about this.
I wonder if the people that own TIM w.e. are entering phone #s just to make $?

Thursday, July 7, 2011

Big waste of my time

Location: Ontario, Richmondhill
Industry: Other
Annoyed By: staff of skin vitality medical clinic

Bad customer service, made me wait 2 hours for a five minute treatment, the doctor is the biggest joke, leagally to get injections you are to be seen by a doctor and a RN administers it here the micky mouse place that they are.... the doctor sees you via skyp! If their internet is running. There is a faint picture of the doctor so who know who you are talking to. Rude, Rude staff....they talk behind the client's back calling them cheap, fat, old.... I heard the office manager/ stripper say this .... did she not see me? Never ever again... tell all your friends not to go there you will regret it big time!

struck in fernie

Location: British Columbia, Fernie
Industry: Automotive
Annoyed By: salesman

Our ram truck would only go in second gear, so we drove one hour to Fernie dodge garage. The saleman laughed, we have three mechanics on staff but you can't see one until the middle of July. Big joke, well he wasn't kidding,he told my husband to save some money crawl under the truck himself and get his wife to fool around with the gear shift and maybe he could see what was wrong, with no tools and in shorts and a t-shirt. No one would look at the truck or anything, so we said we would drive to the Pass and he asked what would we do in the Pass, which my husband replied, see a mechanic. Well we couldn't shut the truck off or put it in park or neutral to get the key out, he didn't even realize that, but don't call a mechanic, just make a ass out of youself. Thanks a lot, we got to the Pass and recieved help right away even through it was closing time. So much for shopping local when you are travelling, try to make it home.

Pizza Nova gives you expired food

Location: Ontario, Oakville
Industry: Restaurant
Annoyed By: Pizza Nova

I waS in Pizza Nova about an hour ago. I ordered a slice, chips, and a cplus. When I opened the Cplus, it tasted like it was several years old. I then opened the chips finding them obviously expired. I looked at the date and they expired June 28. Today is July 6. I could not find a date anywhere on the Cplus. my fault for not checking before i left the store i suppose. A word to all, check these things before leaving a Pizza Nova and don't take for granted that everything is fresh. This store was on Burloak Dr, Oakville ON

Sunday, July 3, 2011

Wazema Ethiopian Restaurant

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: Service, Food and Price

Wazema is an Ethiopian restaurant on the danforth at the east end of Toronto. The waiters are very solw to attend to the customer, the food take forever to be served, and the meals tast horrible. Moreover, the waiters try to cheat you by over charging on little items like drinks. It is a horrible place to go to. Aviod it at all cost.

Saturday, June 25, 2011

YOU BREAK, YOU ADMIT!

Location: British Columbia, Coquitlam
Industry: Automotive
Annoyed By: Speedy Auto Glass

So I got a cracked windshield, took my car to Speedy Auto Glass for replace the entire windshield. After 4 hours at the shop, I go back and find a part of the hinge cover by the hood missing. 

My car was awkwardly parked across the Speedy Auto Glass Shop, they probably parked there, hoping I would go in and pay and hop back into my car without noticing the damage, as it was at the passenger's side. 

I went in to ask about the damage and the Technician, who did not show his face, shouted out 'it was already like that when the car was brought in'. WHATEVER!!! They so damaged it, and tried to covered it and when I asked about it, they DENIED IT. 

At least be honest and just admit and pay for the replacement.

I honestly hate dishonestly. Going to speak with the Manager and see what will be done.

Tuesday, June 21, 2011

Phones should be automated

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

Six rings to answer, then put on hold for ten minutes. Go automated or hire more people to answer phones. There is no excuse for a phone to ring and ring and ring.

Wednesday, June 15, 2011

Twitter Study: 82% Of Customer Service Tweets Express Negative Sentiment About Brands, Companies


A new study carried out by TOA Technologies shows that more that 1 million people read customer service-related tweets every week. More than 80 percent of those tweets are of a negative or critical nature. The study examined more than 2,000 tweets between February and May, with a focus on Twitter users’ perception of the cable installation service industry. It did this by targeting tweets that contained terms such as “the cable guy” and “installation appointments.”. TOA found that 82 percent of the tweets had a negative sentiment, and that these tweets reached 780,000 followers before any retweets came into play — so many more people are likely to have seen these negative tweets.

Follow iHateBadService.ca on Twitter !

Monday, June 13, 2011

Walmart was among the worst for their retail service in eight of the 21 categories Rated for customer service

In a Consumer Reports investigation on customer service, the Bentonville, Ark.-based retailer and its wholesale retail cousin Sam’s Club, were rated among the worst for customer service. In fact, Walmart and Sam’s were among the worst for customer service in eight industries including appliances, electronics, cell phones and supermarkets.

Full story at Chatham Journal



Tuesday, May 31, 2011

Out-of-town cops reaped millions for G20 work

Ottawa riot cops who answered a midnight call and raced to make it to Toronto by Sunday morning each billed $2,079.99 for a single day’s work.

Three police officers from the tiny township of Stirling-Rawdon made more than $25,997.66 in overtime pay alone.

One Hamilton cop earned $31,590.27 in six weeks.

These are three examples of the premium payouts the RCMP made to out-of-town police officers to patrol last summer’s G8/G20 summits in Huntsville and Toronto.

Read More ...

Wednesday, May 25, 2011

Bad press on a company will always work

Location: Other, California
Industry: Technology
Annoyed By: TW Cable


So I got a new TV. I then cable in HD so i called TW Cable. they installed an HD box but it had a High Pitched squel every 2 mins. I called them up and complained they then cam back out and replaced the Box a month later. After the box was replace and the tec told me it was a faulty bach of boxes and i should have never got the first box at all I noticed the speakers had damage. I Paid $500 for my TV. I called them back and told them they damaged my TV they then sent another tec out to look at my TV and made a report saying he heard the damaged speakers. after many calls back and forth to get my TV replaced and it not going anywhere I finally told them I had no Problem calling my reporter friends at FOX11 in Los Angeles about the broken boxes being installed on perpuse. soon after i recived a check for the amount paid for my new TV to replace it. the whole $500 to buy a new TV. the power of the media can be more powerful then a lawyer anyday. Bad press on a company will always work.

TheStar Complaints soar about distracted TTC drivers

The Toronto Transit Commission is dealing with a surge in complaints from fed-up customers accusing drivers of talking, texting and even working on Sudoku puzzles behind the wheel.

The number of distracted driving complaints nearly doubled in January 2011 from the same month last year, the Star has learned.

The Star filed an access to information request for copies of TTC customer safety complaints after numerous photographs of drivers texting behind the wheel were published in newspapers and online in late January.

The documents produced show that the commission fielded nearly 700 complaints about drivers behaving badly from Jan. 1, 2010, to the end of the same month this year.

Read more: TheStar Complaints soar about distracted TTC drivers

Tuesday, May 24, 2011

iHateBadService.ca - Thanks for your continued support. We need it and we need your "LIKE" !!!

Hi everyone,

We just want to take the time to say thank you for your support in iHateBadService.ca, which allows us to continue providing a platform for unsatisfied consumers to share their stories in bad services.

We have grown over the past few years and have caught attentions of national newspapers, radio shows, as well as senior management member from companies who are on our "stay away" list =)

We have now created a Facebook Page for iHateBadService.ca to better communicate with our readers and to spread their stories wider/faster.

Appreciate if you could keep showing us your support by simply clicking the "LIKE" on our page.



Cheers,

iHateBadService.ca



Thursday, May 19, 2011

They have warranty, but it takes over 7 months

Location: Alberta, Edmonton
Industry: Manufacturing
Annoyed By: Bostitch Tools

Simple, buy a phuematic brad nailer for work and get the job done. Not so, according to Bostitch. You buy their product, and right off the shelf it only lasts a portion of a hour on the jobsite before it fails. Take it back to the store and get another one. It too fails within an hour. So, take it to the repair center. They keep it for two months waiting for parts. The parts come in and it still doesn't work. Take it to another 'warranty' repair depot. They have had it now for 2 months and the parts are still on order.
The tool was purchased for work and now I have to go buy another tool as I can't do without it any longer. You can be sure it will never be Bostitch again.

Fired because of reverse discrimination!

Location: Ontario, Brampton
Industry: Media
Annoyed By: Technicolor Canada Inc

Don't work there, especially if you are Caucasian! They are a confused bunch at best, operating on a wing and a prayer.

Poor Customer Service

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

It seems as though this company has downsized. Have to wait....wait....for a sales person. Where did my favourite receptionist go. The person answering now keeps apologizing for being the only one.

Poor Customer Service

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

It seems as though this company has downsized. Have to wait....wait....for a sales person. Where did my favourite receptionist go? Miss Speech Impediment answers now.

Saturday, April 2, 2011

2or3 pizza & wings 2382 lakeshore west worst pizza ever

Location: Ontario, toronto
Industry: Restaurant
Annoyed By: the owner


very rude. doesn't care, found the pizza dry, cheap,no flavour, powder doe, if you by a pizza he charges for hot sauce but if u by a slice the hot sauce is free.. makes no sence?! so i bought a slice and it looked and tasted old and the hot sauce i got tasted like ketchup ppphhh ... garbage pizza.. don't ever eat there, ever !!

Monday, March 14, 2011

Jackson's Hardware San Rafael

Location: Northwest Territories, San Rafael
Industry: Retail
Annoyed By: Jose Cermeno

This employee was talking very loud about smoking weed and selling drugs to another employee in the warehouse when I came to pick up my special order items.

Friday, February 25, 2011

Empty Promises from CAA

Location: Ontario, Mississauga
Industry: Transportation
Annoyed By: CAA aka Canadian Automobile Association

This is what happened today:

Our family has been royal customers of CAA for the last ten years. My parents were stuck on north of Bramalea road, in the town of Caledon at around 3:50pm today. Our Mazda van's front wheels sank into a ditch of snow and couldn't get out. It was -10 degrees outside. We called CAA for assistance. They replied that we will be assisted in 65 minutes. Nobody showed up, so we called again. CAA told us to wait for another 30 minutes. We waited patiently, but still no one came and we called yet another time. CAA promised that its emergency service truck will be at the site in 20 minutes. Our cellphone battery was low and we called yet one last time after this 2 hours wait. This time, it was promised 8 minutes. 28 minutes passed and nobody came to the rescue. 

We knocked on the closeby neighborhood door and asked if they could use their truck to pull us out of the snow. It worked. We left at 7pm. On the way back, we still see no site of CAA, but we received a phone call from one of the CAA agent, telling us: "we could not assist you this time, but we hope to assist you in the future."
Thanks very much for the verbal service. Really, thanks, CAA. So careful people of Canada, when you pay CAA for service, think about all those "help" you're about to get when you get stuck in the middle of nowhere at the worst weather possible.

Deep End of the Hot Tub

Location: Other, Chaarlestown, WV
Industry: Other
Annoyed By: Spa Man Inc - Chris Billek

Long, long story that I will try to shorten.

1. Bought Hot Tub 4/09. Very happy.
2. Dealer that sold hot tub sells business to 4 Outdoors. Not concerned.
3. Speakers go on hot tub 1/10. 4 Outdoors can't handle service call. Not happy! Speakers get fixed by someone else.
4. 10/10 a valve breaks and the pump cover needs replacing.
This is where the fun really begins. Dynasty Spa refers me to 4 Outdoor for repair despite the fact that I mentioned previous problem with service.
4 Outdoor sends Spa Man, Chris Billek to fix the problem. He cancels four separate appointment times because he sick. Okay, fine. Everyone gets sick BUT when he finally arrives he takes the part and I pay him a trip charge of $65. He does not reply to me about replacement for two weeks. I phoned 4 Outdoor and they get back to me with ridiculous nonsense. They say I need to pay him - I already did in form of a personal check!!
Finally fed up with 4 Outdoor (specializing in sheds). We contact Chris Billek, Spa Man Inc. He says he can't order part because 4 Outdoor won't pay him. Again, I have paid him. I remind him of this detail and he agrees to order part as long as I send him a check to pay for the part. He is concerned that he'll order part and I won't pay for it. I send $50 check to him on 11/30/10.
On 12/04/10 He calls and says part has been ordered.
On 12/14/10 I start making phone calls to him to ask about the part. Every couple of days I ask.
12/20/10 the part is in but he is not working the week of Christmas. He will put me in the schedule the first week of January 2011. I wait until 1/4/11 and call to find out when he is arriving. He is "still getting up to speed" he says. Chris Billek says he'll be out the following week. That goes on for the next three weeks until I have an appointment on the books for Thursday 1/27/11 @ 10:00 am. We agreed on the appointment on Friday 1/21.
I have given an ultimatum at this point of come install the part or give it to me. Chris Billek, Spa Man Inc., says he will come and install it. I state that if the appointment is cancelled I will deduct 10% each time.
Of course on 1/26/11 he cancels the appointment saying that he is sick and will come on Friday, 1/27. He cancels again and reschedules for Monday 1/28.
Guess what happened this morning? He calls and leaves a message that he won't be able to come today!! NOT an option. When I return the call there is no answer from Spa Man Inc, Chris Billek. A message is left that he either comes to fix the hot tub or I will meet him to get the part that I have payed for. There are no other options.
Chris Billek finally calls me back at the time he is supposed to be at my house. He says he come. Two minutes later he calls again to ask if I have the money to pay him - CASH.
Yes, I have it.
Ten minutes later he calls again to say that he doesn't have the part!! What? What? I go off the deep end. Unacceptable I tell him. He has to meet me to refund my money. He says he'll have to send me a check. UNACCEPTABLE. I will not wait for him to send a check for I have waited to get the ever loving part in the first place. I don't trust that a check will be mailed. No. You are either here with my part or I am coming to you to get it. I tell him address, 432 Windsong Road, Harper's Ferry, WV. I promise that if I don't have a part or cash today, 1/31, I will file legal action against him.
Chris Billek, Spa Man Inc, says"Oh, let me see if this one will work he says. Nope that is too big." He struggles again and tries to get out of it. Finally concedes to call me back. He has a part and will come to fix the tub. Shows up an hour later and installs the part.
I pay him the cash he has requested less the 20% for the cancelled appointments.
I will NEVER use Chris Billek, Spa Man Inc again. I can't even tell if the hot tub works and his work is acceptable because I can't fill the hot tub in the cold.