Wednesday, May 6, 2009


Location: Alberta, Calgary
Industry: Telecom
Annoyed By: Virgin Mobile

So last year, I stopped using my President's Choice Mobile cell phone, and switched to Virgin Mobile. I had heard people raving about how good the rate plans were, and how fantastic the customer service is, so decided to try it. Man. What a joke this company is. But more on that later....

I got a great new phone, a bunch of free accessories, cheap rates, unlimited texting/browsing, and a guarantee that my bill would be no more than 45 dollars a month.

So. I get my first bill, which was going to be pro-rated. Fine. I expected that it was going to be a bit more. Well. A bit more was $575. I was slightly shocked, and more than a bit concerned. I call them, and find out just how horrible their service actually is. I speak to a super perky lady named Crystal *not her real name* who made me want to shove razor blades in my ears, and get told that "Oh, yeah. Your actual bill was only 65 dollars plus taxes and service fees, the 500 is a security deposit that isn't refundable."

Well, I asked to speak to a manager, and I spoke to someone who restored my faith (albeit briefly) in the company. He explained that the security deposit was taken as a precautionary measure. My credit rating wasn't stellar, but it wasn't horrible. I said I never authorized that, and if it wasn't refunded to me, I was going to complain to the BBB. The manager, obviously not wanting a conflict, told me that the entire amount was going to be mailed to me, in check form, within 10 business days. Thats awesome.

Well, here I sit a year to the day, and still no check. I've since cancelled my Virgin phone, and stopped paying my bill. I've informed the BBB, and have phoned them (virgin) a record number of times, and every time, they tell me, the check is being mailed, the check is on it's way, the check was sent on........

Goodbye Virgin!!


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