Friday, April 27, 2012

Food Order-taking issue becomes the customer's issue

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: How rude the waitress was

Aji Sai restaurant (All your can eat japanese food) on Queen West.

While the AYCE food there is not bad, they have absolutely terrible service.
I was there on yesterday, a Thursday after work hours.
I was sitting towards the back of the restaurant. The waiters/waitresses do not come by often. I had to constantly wave frantically for them to see us. As a result, we do not get water/tea refills as often as we do at other restaurants.
The waitress that took our order had issues hearing we wanted one of the dishes canceled (upon ordering said sesame chicken, then told her, cancel that one and replace with terriyaki steak instead), to be replaced by something else. So when the food came and we asked her to take the chicken back as we do not want to waste food, she gave up a nasty glare. Then, the steak that was suppose to replaced her by-mistake taken order never came (and so did all the remaining ones that got missed and never came as well) So we followed up again. She then proceeded to say, "you want BIG or SMALL dish, you know, if you order and you don't finish, you have to PAY for it.". Her tone was extremely rude!

I'd been to the other Aji Sai and had had much better service than what I'd experienced last night. I do not think I'd like to come back to this restaurant anymore.

Sunday, April 8, 2012

Do not call after lunch

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

Afternoon receptionist is rude.

Worst Customer Service Ever

Location: British Columbia, Surrey
Industry: Automotive
Annoyed By: ADP Distributors Inc

This company really needs to wake and look at their customer service. Firstly, why do they have a quiet stutter who can not enunciate words. Good Af-ter-noon Adp Dis-trib-utors. What is usta minute?
How many times do I have to call back before getting a live person? I don't care if your receptionist is across the street or the world. Why aren't calls transfered to the department I ask for?