Thursday, May 31, 2012

Paid $130 for nothing!

Location: Alberta, Calgary
Industry: Finance
Annoyed By:

They STATE: The fastest way to turn a pile of receipts into digital data for effortless expense reporting, accounting, bookkeeping, and tax preparation.

I sent them my receipts, they only scanned some of them, and they didn't enter the taxes like it states on the website. Upon discovering what they did was useless I wanted my receipts back - upon request of course.

They told me they sent my receipts on the 8th, I called on the 18th because they told me it would take 10 days. I called again asking for the tracking number - no tracking available. They insisted they mailed them on the 8th and to be patient. I called again on the 24th, not only was there no tracking but no insurance so if my receipts were lost I could only sue them for damages. Finally the box arrived on the 29th Imagine my dismay to read the shipping slip wasn't filled out until the 18th and didn't get post office until the 24th.

When I asked for my $136 back they told me I didn't qualify for a refund because they did their job.