DELL CANADA DOES NOT WANT TO SELL YOU A COMPUTER

Location: Ontario, London
Industry: Technology
Annoyed By: DELL CANADA

On June 25, 2011 I placed an online order with Dell Canada, which was a Saturday. After I purchased I checked my online statements ; noticed the money was taken off my credit card. So Dell received my payment. Monday morning I heard nothing from Dell ; so I called. Really why am I calling to see if everything is ok? It should have been Dell noticing an order wanting to be processed ; a call from Dell should have been made. I called Dell ; I spoke to a gentleman that told me there was a problem or error with my order ; he would process it now. At this point the order date was now June 27, 2011 ; I was set to receive it July 1, 2011. I was fine with that ; got off the phone a little frustrated that Dell did not care to follow up with my purchase from the 25th.

I should also mention I was purchasing this for someone. When I told the person we would be receiving July 1st she reminded me that it was Canada day ; a holiday so we would not be receiving that day. It was suppose to be a gift for someone ; one of the attractive selling points was the fact that your website stated this computer would be shipped within 48 hours. So I called back to find out if there was anyway to get the computer shipped out a little faster considering I originally ordered it on the 25th ; the issue was not on my part. I was told they would put a notice on the order to see if it could be shipped quicker. Well again I heard nothing back from Dell. Then I was emailed saying there was a delay with my order ; I would not even be receiving it until some time in July. So once more I called Dell to find out how long it would be delayed for? At this point I was speaking with a woman. The woman on the phone told me I would not be getting until July 30, 2011 now. That is a month away. Why should Dell have their money ; I not have a computer for a month. Prices on computers change daily. Why would I want to wait one month for the computer? Also it was a gift. I stated this.

At this point, I had enough problems with Dell. I figured they would have wanted to make the sale. As I mentioned I wanted the Dell system. It was a gift ; I understand problems happen but count all the issues listed above. The unfortunate part for Dell I may only be one person but I own a computer support shop Ontario. We service a fair amount of phones, laptops, desktops ; servers. I am the decision maker in this business ; I am also an onsite technician for several companies in Ontario.

Now Dell Canada has been calling me ; offering me $70 off the system but I should also mention they have since raised their prices. In fact I was not looking to be compensated. I was looking for some help when I initially complained ; sent my original message to Dell. I feel Dell Canada does not care for customers, they may not even care to make the sale? which is really too bad in a rapidly changing industry.

If I were to purchase the system again now it is priced at $899.99 plus tax. I purchased the exact same computer for $799.99 plus tax because it was on special over the weekend. Dell Canada called me ; said if I were to purchase again they would compensate me $70 so really I would still be paying more for the same computer. I mentioned this to them ; they said they could credit me $100 back if I purchased the system again but at this point I am still paying more because the system is $899.99 + tax so I do not understand where Dell thinks they are doing me a favour? Why would they not discount it right away?

Also I would like to mention something I find fishy about how Dell does business. After I cancelled my order, prices on Dell.ca have changed twice for all of the inspiron one computers, even though the ad stated the special of $799.99 (on the computer I selected) was suppose to be good ; valid until July 8th 2011. Dell initially increased the price by around $300 ; then dropped it again to $899.99. This is confusing, dishonest ; very misleading to your customers. If the special on your website is stated as valid until July 8, 2011 then the pricing should not have changed before July 8th 2011, especially not twice. This makes me believe Dell did not want to sell me the computer at the price I purchased it. Especially with all of the problems I stated above.

Glad I cancelled.