Thursday, May 19, 2011

They have warranty, but it takes over 7 months

Location: Alberta, Edmonton
Industry: Manufacturing
Annoyed By: Bostitch Tools

Simple, buy a phuematic brad nailer for work and get the job done. Not so, according to Bostitch. You buy their product, and right off the shelf it only lasts a portion of a hour on the jobsite before it fails. Take it back to the store and get another one. It too fails within an hour. So, take it to the repair center. They keep it for two months waiting for parts. The parts come in and it still doesn't work. Take it to another 'warranty' repair depot. They have had it now for 2 months and the parts are still on order.
The tool was purchased for work and now I have to go buy another tool as I can't do without it any longer. You can be sure it will never be Bostitch again.

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