Friday, August 12, 2011

Roku - I have a paperweight

Location: Alberta, Calgary
Industry: Technology
Annoyed By: Roku

ME: When I purchased the Roku there was no notice of the netflicks, Amazon and many others would not work in Canada.

Dawn: Hello! Thank you for contacting Roku Online Support! I'd be glad to assist you with your concern today.

Dawn: The box works in Canada but to limited online channels, say for example, Netflix will only work in the U.S.

ME: When I purchased the Roku there was NO NOTE/DISCLAIMER of the netflicks, Amazon and many others would not work in Canada. Now I have a paper weight.

ME: What is the point of using the ROKU if not for Netflicks etc?

Dawn: Basically, the Roku player will only work in the US, but you can try other channels available on the Roku player.

ME: Why was I not informed of this when I purchased the ROKU online? From Amazon.

Dawn: I do apologize for the inconvenience.

Dawn: Only US Netflix account will work on the Roku player.

ME: On the ROKU website is states "At this time we only sell and ship to U.S. addresses, including A.P.O./F.P.O. addresses." it is not true with your vendors then? Should I be having this conversation with Amazon? Shouldn't ROKU be having this conversation with Amazon? I can't imagine the negative impact this will cause on social media sites.

Dawn: I do apologize, but the Roku player can be used in other countries but to limited channels only.

ME: This is your help? As you wish.


  1. Do you want to sell your roku player? I'm in Edmonton and would be willing to buy it. send me an email at

  2. I just called netflix , they said the new roku 2 will work netflix in canada .

    anyone know if this is a fact .. the rep looked it up while I talked with her and she was reading it roku 2 the new small model works in canada.

  3. That is a conversation you should be having with Amazon. I don't think you can get miffed with them over a third party vendor's willingness to ship them northward.. You can't even buy them with

  4. Not Roku's fault here, you didn't research the device deep enough. It's quite easy to find out Amazon VOD isn't in Canada yet, Netflix does work though. You can also find workarounds via that will make the Roku device fully functional in Canada. Next time do some research before blaming the manufacturer, you can't even buy this device in Canadian retail outlets which should have been your first clue that it might not work out of the box in Canada.

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