Wednesday, September 15, 2010

Phone Company Instore Customer Service

Location: Ontario, Toronto
Industry: Telecom
Annoyed By: Sales "Reps"

After having my newly purchased phone from [phone company] for a few month I noticed it started having issues. Re: randomly hanging up, buttons not working, won't dial.
Went to rogers to complain and possibly get it fix or replaced. Sales rep was nice, took the phone, gave me a temp and sent me on my way.
A few days later I received a call that my phone was ready to be picked up. I happily arrived hoping to have my phone in working condition. To my surprise the sales rep told he didn't send my phone out to get fixed because it suffered from 'Water damage". I was more than obviously upset as they held my phone for a few days for nothing.. and even more upset because i would remember if I dropped my phone in the toilet or left it outside in the rain. I told him that that was impossible and you know what he did? He laughed at me.. LAUGHED? WHO THE HELL DOES THAT?!??!? My sister was with me at the time I knew she was ready to take off her earrings and attack. But I kept my cool, walked out and called [phone company] customer service who felt really bad for my experience and offered me a credit and discounted service. It didn't really help BUT I know NEVER to deal with [phone company] in store reps again.

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