Friday, February 25, 2011

Empty Promises from CAA

Location: Ontario, Mississauga
Industry: Transportation
Annoyed By: CAA aka Canadian Automobile Association

This is what happened today:

Our family has been royal customers of CAA for the last ten years. My parents were stuck on north of Bramalea road, in the town of Caledon at around 3:50pm today. Our Mazda van's front wheels sank into a ditch of snow and couldn't get out. It was -10 degrees outside. We called CAA for assistance. They replied that we will be assisted in 65 minutes. Nobody showed up, so we called again. CAA told us to wait for another 30 minutes. We waited patiently, but still no one came and we called yet another time. CAA promised that its emergency service truck will be at the site in 20 minutes. Our cellphone battery was low and we called yet one last time after this 2 hours wait. This time, it was promised 8 minutes. 28 minutes passed and nobody came to the rescue. 

We knocked on the closeby neighborhood door and asked if they could use their truck to pull us out of the snow. It worked. We left at 7pm. On the way back, we still see no site of CAA, but we received a phone call from one of the CAA agent, telling us: "we could not assist you this time, but we hope to assist you in the future."
Thanks very much for the verbal service. Really, thanks, CAA. So careful people of Canada, when you pay CAA for service, think about all those "help" you're about to get when you get stuck in the middle of nowhere at the worst weather possible.


  1. They seem to have some difficulties in that regard. I remember going to Square One and when I walking in seeing a very distressed young woman. She had a flat tire and had called CAA and had been waiting for something like 3 hours. I changed the tire for her and she was much happier! When she left there was still no sign of them. So, I guess your best bet if you are stuck or broken down is to wait for some middle-aged guy to offer help.

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