Location: Alberta, Tulsa
Industry: Restaurant
Annoyed By: Crawpappy's
On a recent outing to this establishment, this reviewer, a 12 year regular at this establishment, was seated at the bar, and was forced to wait for 45 minutes for any contact from the staff on duty. He could not get another drink or even tab out and leave. The staff was playfully engaged in social and drinking activities on the opposite side of the room (to the exclusion of all customers in attendance). Finally, a nice bar-back noticed the situation with the customers, took the initiative, and served another round to those who were waiting. This was not the first time this had happened here, but this time it was the last straw. Please read on ...
After finally getting her attention, this reviewer attempted to lodge an honest complaint about this unfortunate situation to one of the senior staff members (most seniority). His proper customer complaint was met with contempt and agitation from this "service industry professional". He was berated by her for complaining and cursed at for what is a normal customer expectation - decent and timely service. A few kind words (i.e., Customer Service 101) would have resolved the situation immediately and without any further repercussions or ramifications. I certainly cannot recommend this crappy establishment to anyone under any circumstances.
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