Air Miles sucks!

Location: Ontario, Toronto
Industry: Other mv
Annoyed By: well air miles!

OK, I did work hard to accumulate enough points to get great rewards: a bed! I did finally order a king size bed last June and received an email from Airmiles confirming that it was to be delivered within 2 weeks. I am still waiting and we are now in September. I have called customer service at least 5 times since - they still don't have my bed, they have no clue what happened. One of the rep told me it has been delivered to someone else. They don't do follow-ups, they don't care at all. I am sorry, in a certain way, those rewards are not free: price of the points is included in what you pay. This bed cost 5000 points and I was careful using Airmiles Stores in the last year in order to get it plus I would never have pruchased a king size bed as matresses and linens are more expensive. Airmiles sucks: bad service - no follow ups and I am spreading the news. PLease choose to buy at a non-participant store:anyway bottom line you pay for the rewards.