Industry: Other
Annoyed By: Manager
I went to Queen's Patisserie and bought a cake on Nov 19th 2008 for a birthday party on nov 19. Party went well, we sang a birthday song and cut the cake. The cream was fresh and we served the first slice of cake, the cake fell onto its side and the bottom of the cake was moldy. Everyone examined the cake bottom and it had mold everywhere. No one ate the cake, we put the slice of cake back into the box. The next day Nov 20th we went back to Queen's Patisserie and asked for a refund. The manager refused a refund for the moldy cake and instead informed us that she doesn't know what we did to the cake to make it moldy and if we left it out side. She was only willing to give us a credit note for the cake. We were extremely unhappy with this, so we informed the manager that we do not want the credit not, if she isn't going to refund our money for the moldy cake, we will keep the cake and bring it to the health inspection department and have them do a funny investigation. For everyone that wants to buy cakes here, I strongly recommend that you inspect the bottom of the cake before eatting it.
Are you sure it was mold and not flour from the baking pan?
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