Wednesday, August 27, 2008

False low price guarantee

Location: Quebec, Montreal
Industry: Tourism

I recently booked a hotel room (in the U.S.) through Orbitz based on their best price guarantee and was charged $184.00 for two nights. When I checked out of the hotel, the hotel bill showed a total cost of $144.00.

When I contacted Orbitz (three different times) about the $40.00 overcharge, they said that at the time of booking that was the best price, and that I would not get a refund. Their logic was that if the price had gone up, they wouldn't have charged me more, so I should be happy (which is absurd as once you have paid in full, the price is cannot go up) . They never could rationalize their best price money back guarantee.

Needless to say, I will never use Orbitz again, and strongly suggest that everyone avoid them. Their guarantees are worthless. Their are many more booking agencies that honour their commitments.

1 comment:

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