Wednesday, August 27, 2008

Best Buy No Commission policy = Bad Service

Location: Alberta, Edmonton
Industry: Technology

We went to Best Buy to purchase a MP3 player, our decision was made on model and make, we just wanted the player of our choice. We get to Best Buy and stand around for at least 10 to 15 minutes in front of the locked display. We noticed 4 sale rep talking to each other in the next isle. We approached one of them and asked if he could get the MP3 from the locked display, he replied yes in a minute, he needed to get the key. So we walk back to the locked display and waited. 10 minutes later I noticed this sale rep helping someone else and wondering what happened with the mysterious key. I approached another sale rep and was told he would get the key right way. Another 5 minutes went by and no sale rep were around anymore....

We left the store, before leaving I explained the story to the manager who replied "I'm sorry" and didn't offer anything to make us stay or correct the problem.

The no sale commission policy doesn't help Best Buy, unless you like shopping or browsing with no one asking you to help you, then Best Buy is the place. Good luck getting an item locked away.

1 comment:

  1. I guess this is the reality of our province's economy. The demand is still aiming towards an employee's market. Companies have enough trouble keeping their staff and they will hire anyone that is willing to work for a fixed wage. However, I have an a mixed experience at Best Buy and I can say that I enjoy shopping there more than futureshop.