Industry: Technology
Annoyed By: Linksys/Cisco
My router (WRT54G) crashed a few months ago. I called customer service and they were absolutely USELESS. After waiting for a lengthy 20 minutes on hold, they told me to do EVERYTHING even a rookie (and i consider myself a techie) would do. Needless to say i had already tried everything they told me. After another 10 minutes or so on hold, they dropped my call! I further researched by myself and found DD-WRT. Fixed the problem Cisco, instead of running Linksys into the ground with your s**ty customer service [where you have people from the Phillippines taking your call, putting you on hold, and looking in their instruction manuals for a simple explanation, and when they can't solve it, they hang up], why not put in some real effort into the products?
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