Wednesday, November 25, 2009

Motor Movers Spain Destroyed My Car And Now Refuse To Fix The Damage

Location: Other, Malaga
Industry: Transportation
Annoyed By: Motor Movers Spain

In July of 2009 I contracted Motor Movers Spain to transport my prized PT Cruiser Cabriolet from Spain to the UK.

When their agent arrived on July 4th I filled in the necessay documentaion giving Motor Movers Spain the sole authority to transport my car to the UK. I was told upon collection that it would delivered to my UK address on the 12th of July. With assurances of a professonal service and guarantees of care I relinquished my Cruiser to Motor Movers Spain and arranged my flight back to the UK to ensure I would be at the delivery address when the car arrived.

The car did not arrive on Monday the 12th of July as Motor Movers assured on collection. I then contacted Motor Movers to find out what was causing the delay, they did'nt even have the courtesy to call and tell me that there would be a delay.

Motor Movers then informed me that the transport lorry was not in a roadworthy condition and would have to be repaired before I could have delivery. This work would cause a delay of approximately 7 days and I would have to hire alternative transport at my own expesne.

Not good and rather annoying. Not the, "high standards of customer service" they claim on their website and that they had led me to expect.

Another 7 days passed when I receive the call that my PT Cruiser Cabriolet is about to be delivered. Not from Motor Movers but from an unknown transporter who was asking me if I knew if there was a jet wash near by. Why I asked him my suspicions aroursed. Only to be informed that a little oil or something had leaked from another vehicle onto mine while on the transporter.

"Not onto the canvas roof" I asked.
"I dont know" came the reply. Obviously lying and I knew at that point something was seriously wrong with my car.

The transporter arrived and it was instantly obvious that it was substantially more than, "a little oil or something." With much apology the driver, Billy of BKW Transport, explained that he had been sub-contracted without my permission or knowledge to deliver the car by Motor Movers Spain.

I was absolutely gutted. The car was covered in not only corrosive fluid but also rust, metal debris and what looked like metal filings. All from the 15 year old heap that was parked above it on the transporter. The hood was saturated and the fluid had filed the passenger door, was rotting all the seals and had even melted the window wipers.

Luckily my brother was there when Motor Movers Spain's sub contractor dumped my Cruiser in the local High street and helped me move the car to my house. The boss of Motor Movers, John, would later claim that he had delivered my car, but I am sure you will agree dumped is a much more honest description for a vehicle in this condition.

Billy the driver then jumped into his cab saying that he would forward the insurance details as unfortunately he did'nt have them to hand. Most professional transporters would, I would have thought, had such information to hand. But not so with Motor Movers sub contracted driver.

I later contacted "John" at Motor Movers Spain requesting insurance details to allow me to have the damage assesed and corrected. I was shouted down and told by "John" of Motor Movers Spain that these things happen and that he was unable to give me the insurance details as, you geussed it, he did'nt have them to hand.

Only after I created a blog, with pictures of the damage did he provide insurance details. However that was nearly six months ago and my car continues to rot as there is a problem with the insurance and I am continually fobbed off.

Motor Movers Spain have refused to return calls and emails and prefer to ignore the damage, stress and inconvienence they have caused.

Look a the photographs of my car and ask yourself would you entrust your runaround, as Motor Movers Spain put it on their website, let alone Bentley, Ferrari or Porsche to a company that considers this an acceptable condition to deliver someones pride and joy. Dented, rubbers and seals corroded, tyres breaking up, saturated in corrosive fluids, covered in rust and metalic debris and scratched paintwork.

I would'nt let Motor Movers transport my boys old pedal cart let alone a prestiege motor.


  1. "Motor Movers Spain also move belongings, (I think on the side) I paid for 3 suitcases and 6 boxes to be transported from Spain to the U.K and 6 weeks later the suitcases arrived, at 3.20 am one had the lock broken off, and there were things missing, the boxes never arrived for another 2 weeks, but I only got 5 of them, the one with my computer stuff in (the most valuable box) is still missing and no hope of it ever being delivered, my stuff has been rifled and items stolen, and a whole box has also been stolen, I shall be going back to Spain in a couple of weeks, I think its time the authorities were called in!!!"

  2. What a load of rubbish...people like you who have noting better to do than just bad mouth companies are worse. If you have a truthful complaint take it through the courts

  3. No mate sounds like the service was rubbish.You need to use your spell checker or can't you read and write properly.

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