Friday, September 10, 2010

$50 gift card from East Side Marios

Location: Ontario, Toronto
Industry: Restaurant
Annoyed By: East Side Marios

We went to East Side Marios with the family once for dinner. Once we were seated, they were unable to set the table with a complete set of flatware, glassware and dishes. When I asked about this, I was told it's because they were busy and did not wash the utensils yet. When I told our server that we will need to get... this stuff prior to ordering, our server dismissed us and said it's ok, that we can order before it arrives. I questioned them on how that is possible, because what am I supposed to eat off of and with what. The server got lippy with me and I immediately asked to speak to the manager. Once the manager arrived, I explained what happened. His first action was to fire the server on the spot. His second was to apologize and had our table set within minutes. The following day, we received a phone call from the store manager and he wanted to send us a $50 gift card. It's a good thing we used it right away because that location not surprisingly closed a few months later.

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