Sunday, September 26, 2010

Lack of service at Best Buy was worth $100/hour

Location: British Columbia, Vancouver
Industry: Retail
Annoyed By: No one because no one helped me

I received very minimal help by the staff at a Best Buy location in British Columbia. So I sent a complaint as follows:
I went to the Best Buy location in ----, British Columbia at 8:45 in the evening. Please send the management this following message: Your team needs to be educated in customer service. I was at the mice and keyboard section when I asked a CSR playing with a Sony Ebook reader for help. He said that he'll get the CSR for that department. He never came back. As time past when I was waiting, 5 CSRs passed me without asking me for assistance. When I flagged another CSR over assistance, he had to page some other CSR. When the CSR for keyboards came by, I asked if he had a Bamboo pen and touch in stock. He said he'll check the inventory at the back. 15 minutes past without any feedback. I went to the entrance of the inventory looking for the CSR. I saw him chatting with stuff and laughing with them. After he left the inventory room, he looked and past me without saying anything. I had to catch up to him and ask him about the product. He said that he forgot about it and said there's nothing in stock. Again, please tell their manager about their lack of customer service. I can certainly get better service at a motorcycle bar."
Within 48 hours, I received an apology from the store manager and a $50 gift card as a sign of goodwill.


  1. its people like you that make this world so shitty.

  2. That's what happens when you show up 15 minutes to close. You've obviously never worked in retail. Just because the store is "open" until 9, doesn't mean they want new customers walking IN until 9pm.