Thursday, December 16, 2010

Favorites Catalog is not a Favorite

Location: Other, Honolulu
Industry: Retail
Annoyed By: Shipping misinformation

I ordered Christmas gifts on December 6 from Catalog Favorites, with written promised delivery between 5 and 9 days. On the 10th day, having received no package, I tracked the package and discovered that Fed Ex was promising delivery by December 27!!! What good does this do me? Obviously, the seller does not communicate with either its customers or FEd Ex, or both. When I called the catalog company they said they could not help me but I could return the items when they are finally delivered, and they offered to refund my shipping costs. This is not a mere slip up of package getting lost; this is their pattern.

No comments:

Post a Comment