Location: Ontario, Ottawa
Industry: Automotive
Last month I noticed somehing funny with my brakes. I made an appointment at Southbank Dodge. I have never been there before and wish any other new customers luck. I had an appointment at 7:30am. Upon arriving, I go to the service desk (because thats what you do!) There was no one there, I stood there for about 3 minutes until the janitor asked if I needed help and directed me to the "customer service rep" out in the garage. They have a small desk in the middle of the garage area and there are ppl standing around, staff and customers and there is clearly no order or organization to this. Finally a rep serves me, asks if I have been there before, when I tell him no, I thought he was going to crush the mouse in his hand. He is VERY ANNOYED that he has to enter me into the system. When all is said and done, he tells me he'll call me at work with an estimate.
When I get the call, he tells me I need new brakes & rotars all around and that it was going to cost $1200.00. I told him I couldn't afford that at the moment and that I will be back to pick my car up at noon. He tries to scare me into giving them the business by saying my car is un-driveable. Knowing that it wasn't, I again said I would be there at noon to pick it up.
In the meantime, I called around to a few other places, got some quotes and all were between $500-$700. I called Southbank Dodge back and asked why it was so much. He calls me back and says, and I quote "ok, ok, we'll do it for $800" I asked why they were able to drop the price so much so fast and why they didn't quote me $800 the first time...I told him he was admitting to ripping me off! I told him no way was I giving him one cent. He then says "well, we're not just some garage you know?" I told him I don't care who they are, they are dishonest and untrustworthy.
When I went to pick my car up, I was spoken to like a dog and went to get my car, I couldn't find it, walked around the lot like an idiot for 5 minutes until I finally saw a manager, gave him my keys and told him to find my car.
The next day I took the Jeep elsewhere, had new brakes put on for $600, received amazing customer service and quality work.
So tell us the name of the place that you got AMAZING customer service and quality work!! It's cool that we have a forum to complain, but lets give the good guys their moment in the spotlight as well!
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Southbank dodge is a BIG RIPOFF. They tightened my lug nuts so tight that the studs had to be cut off to get the wheel out.
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