Tuesday, September 15, 2009

PRIMUS Canada -long distance service

Location: Alberta, Calgary
Industry: Telecom
Annoyed By: Accounts

First they charged me $50 for purportedly changing my VISA card without telling them, then when I called them to complain about it, and couldn't get satisfaction, they told me to cancel my account would take 30 days.

Then they sent me another bill, after I assumed they had cancelled the account.

Then they tell me I have to call my phone provider to cancel my account with THEM! and set up a new long distance carrier, and its still 30 days to cancel.

I called VISA, told then the story, and they are taking action.

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