Industry: Technology
Annoyed By: andy@trackstick.com
Read for yourself! Here is the whole email exchange! Start at the bottom & read up.
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To:
Subject: Re: Trackstick Contact Submission: Device not recognized
From: andy@trackstick.com
Date: Sat, 19 Sep 2009 02:48:09 +0000
OMG call acorn and send in the troops!
Sent on the Sprint® Now Network from my BlackBerry®
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From:
Date: Fri, 18 Sep 2009 19:01:42 -0700
To: <richard@trackstick.com>; <joey@trackstick.com>; <andy@trackstick.com>
Subject: FW: Trackstick Contact Submission: Device not recognized
This is UNBELIEVABLY unprofessional!!!
YOU are the one who is lazy! Refusing to address an obvious flaw in your product by telling someone to do a system restore?! That is not fixing the problem, that's IGNORING it. So what would your advice be upon a total system reformat & fresh reinstall of Windows? Because THAT is EXACTLY the case here. This was installed on a BRAND NEW OS & has NEVER worked. All other hardware works properly & without issue. Windows even recognizes that your hardware is functioning properly. It's your SOFTWARE that isn't functioning correctly. Might I suggest getting your product certified with Microsoft so you can avoid this ridiculous issue at all?!
David, I suggest that you get rid of Trackstick altogether & recommend moving to a LEGITIMATE, competent, professional company. Trackstick is obviously not interested in their customers, just the money.
Scott, Russ, Brenda, Todd, Chris, Jeff...be sure to NOT recommend "Trackstick" to any of your clients. For very obvious reasons.
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From: andy@trackstick.com
To:
Subject: RE: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 17:41:48 -0700
YOU ARE NOT WORTHY OF A RESPONSE.
YOU ARE JUST ANOTHER LAZY ASS AMERICAN WAITING FOR OBAMA TO BAIL THEM OUT.
Go away!
From:
Sent: Friday, September 18, 2009 5:13 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized
It's 32 bit. Wow. That is pretty lousy tech support!
Am I communicating with a software engineer??? It certainly does not seem like it.
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From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 16:29:02 -0700
From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 4:23 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized
If it is Windows 64 bit, Trackstick won't work on it. Other than that, try doing a system restore to a few days before the Trackstick software was installed and start over.
From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 4:19 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized
From:
Sent: Friday, September 18, 2009 4:04 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized
Even uninstalled antivirus completely, uninstalled Trackstick completely, then rebooted & reinstalled Trackstick according to instructions, nothing.
Only firewall is Windows Firewall...configured right out of the box.
This laptop is only 5 months old. Custom built. Windows XP Pro, SERVICE PACK 3 (is this possibly the problem??)
Windows works flawlessly otherwise.
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From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 14:58:12 -0700
From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 2:21 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized
It works fine in other computers, then it is definitely a computer issue related to Windows. There is a trouble section at the end of the user's guide that will walk you through any possible combination of steps to repair the install.
It could be virus protection software, a virus itself, firewall, improper install or any number of issues related to Windows. Not much we can do to troubleshoot the problem further. Repairing Windows, turning off firewalls and virus protection are a number of things to try. The trouble guide will explain all the steps better than we can by email.
From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 1:41 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized
From:
Sent: Friday, September 18, 2009 1:27 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized
Yep, lights on, but software says no connection. Yes, I have tried it in several other laptops & desktops & it works fine. This is the laptop it needs to work with however.
Nothing in event viewer, no issues in Device Manager.
Reinstalled according to your directions to the "T". Still no joy.
??
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From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 13:25:41 -0700
From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 1:25 PM
To: Andreana Barbieri
Subject: RE: Trackstick Contact Submission: Device not recognized
Are you turning the Trackstick on? Is the light solid red or green when in the USB? Have you tried another computer? I guarantee if the light is on and you ship it back here it will work as soon as we plug it in.
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From: Andreana Barbieri <andy@trackstick.com>
Sent: Friday, September 18, 2009 12:54 PM
To: 'Richard Haberkern' <richard@trackstick.com>
Subject: FW: Trackstick Contact Submission: Device not recognized
From:
Sent: Friday, September 18, 2009 12:48 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized
Tried that as well.
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From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 12:46:06 -0700
From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 12:39 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized
Since the device is being seen in hardware manager, it is a computer related issue and not the device. You can verify this quickly by installing software on another machine BEFORE plugging into to USB and finishing the install as instructed. It will more than likely work at that point.
To try to repair your current install, simply uninstall Trackstick Manager via "start", "control panel", add/remove program" and reinstall. It should work after that.
From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 12:32 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized
From:
Sent: Friday, September 18, 2009 12:30 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized
Did this THREE times...TO THE LETTER to no avail.
Device shows up in Device Manager with no issues, but software never recognizes that it is connected.
Please advise.
You can call directly:
> From: andy@trackstick.com
> To:
> Subject: FW: Trackstick Contact Submission: Device not recognized
> Date: Mon, 14 Sep 2009 07:02:09 -0700
>
>
>
> -----Original Message-----
> From: Richard Haberkern [mailto:richard@trackstick.com]
> Sent: Sunday, September 13, 2009 4:24 PM
> To: andy@trackstick.com
> Subject: RE: Trackstick Contact Submission: Device not recognized
>
>
> Under "help" in Manager is a user's guide. There is a trouble section at
> the end that explains how to repair the improperly installed drivers.
>
> -----Original Message-----
> From: andy@trackstick.com [mailto:andy@trackstick.com]
> Sent: Sunday, September 13, 2009 4:22 PM
> To: richard@trackstick.com
> Subject: Fw: Trackstick Contact Submission: Device not recognized
>
>
> ------Original Message------
> From:
> To: info@trackstick.com
> Subject: Trackstick Contact Submission: Device not recognized
> Sent: Sep 13, 2009 3:58 PM
>
>
>
> Name:
> Company:
> Phone:
> Website:
>
> Subject: Device not recognized
>
> Message:
>
> My trackstick has brand new batteries, latest Trackstick Manager
> software installed, red light stays lit on Trackstick when plugged in,
> Device Manager recognizes Trackstick no issues. Windows XP with Service
> Pack 3. Trackstick Manager always says "no device connected". I have
> uninstalled, rebooted, reinstalled to no avail. Turned off all startup
> items & non Microsoft services in msconfig & rebooted, still no joy. Please
> advise!
>
>
> Sent on the SprintR Now Network from my BlackBerryR
>
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