Tuesday, August 21, 2012

United Airlines ‘Lost’ an Unaccompanied Little Girl, Refused to Help Parents Find Her

The No Asshole Rule author Bob Sutton took to his blog yesterday to tell an incredible story about a fuck-up of staggering proportions involving United Airlines, breathtaking amounts of buck-passing, and a lost little girl.

In the abridged version of this story, Sutton's friends Annie and Perry Klebahn sent their 10-year-old daughter Phoebe to camp in Grand Rapids, which required her to fly as an unaccompanied minor aboard a United Airlines flight from San Francisco to Chicago.

In Chicago, a person from an unaccompanied minor service employed by United was supposed to greet Phoebe and take her to her next flight. That never happened.

Here's Sutton's complaint letter.

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