The No Asshole Rule author Bob Sutton took to his blog yesterday to tell an incredible story about a fuck-up of staggering proportions involving United Airlines, breathtaking amounts of buck-passing, and a lost little girl.
In the abridged version of this story, Sutton's friends Annie and Perry Klebahn sent their 10-year-old daughter Phoebe to camp in Grand Rapids, which required her to fly as an unaccompanied minor aboard a United Airlines flight from San Francisco to Chicago.
In Chicago, a person from an unaccompanied minor service employed by United was supposed to greet Phoebe and take her to her next flight. That never happened.
Here's Sutton's complaint letter.
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