Wednesday, February 25, 2009

Unable to Get a Refund in over a month

Location: Other, online company
Industry: Retail
Annoyed By: Wedding Paper Divas

Over one month ago, I decided I was unsatisfied with the services and fees of wedding paper divas and made the decision to order my invite suite through another provider. I had already paid $117 for Save the Date cards and several additional $15 fees for color changes to my design Their "color specialists" were supposed to offer advice but were sorely inadequate at offering any advice, which prompted my decision to request a refund. I received an initial response to my email that the cost of the cards, but not the color consultation, would be refunded within 48 hours. After several weeks, I contacted Wedding Paper Divas again by email and received a response that there was a problem with the draft and I would receive an email within 48 hours containing a confirm number they would need to send a check. The email never came and the check never came. I contacted them AGAIN and again received a response that someone would get back to me with a confirm number, and that the check would be overnighted to arrive no later than yesterday (2/25). Yesterday came and went. No check, no contact from anyone at the company. I sent another message today and got no response and have no check in the mail today, either. It has now been over a month and I'm not getting any satisfaction from this company. I can't even get them to contact me! Think twice about dealing with wedding paper divas. I'm glad I didn't order my wedding invites from this company as they probably would not have arrived!


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